Fee Insurance Group Inc

We find it a reasonable request to either repair or pay for repairs to the home cause by incorrectly placed product. In the attached email to the customer we promise in writing to either repair and compensate for any painting that is needed or to pay an outside contractor to do the work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a flat out lie from 3 day blinds. Nothing they have done has been timely.  I had to keep calling them and never received a call from them until I asked for a refund.  They did want to correct the issues with the blinds but never promised in a timely manner. I no longer wish to wait. I should not have to continue to wait on them and give them my business.  They never offered any sort of discount or compensation to me. I told them that I should not have to pay instillation fee since I waited 8 hours for the instillation tech to arrive. They said they would look into it but did not ever get back to me as stated in the original complaint.  Our last words were that they were going to get back to me on the refund. The response they sent here is the only contact we have had since.  I am still requesting a full refund and they can come and pick up their product. 
Regards,
[redacted]

Customer spoke to 3 DayBlinds rep on 12/20/2016 and it was determined the the originally requested product is not available, a re-selection offer in on the table.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This company has repeatedly pushed back the date of completion for my order.  They charged a fee for expedited processing and completion of the order and then simply have not fulfilled on their contractual obligation.  They noted that the remaining payment of 49% would be collected with the installation of the product.  This DID NOT HAPPEN IN MY CASE.  They have lied repeatedly about when my order will be completed. This company is committing consumer fraud.
Regards,
[redacted]

Original order did come in the incorrect size and a reorder has been placed. Customer has submitted a charge back and out Charge back will negotiate fiscal compensation for incorrect sized shades once correct product has been installed.

Our representative, *, did contact this customer to give the ETA on 9/18, however shortly after this we received the chargeback from the customer's credit card company. At this point the customer's case was transferred to a member of our Accounting Support team, *, due to the chargeback. * attempted to reach the customer on 9/23 at the phone number the customer provided, but the phone range continuously without the ability to leave a voicemail. * tried to call the customer again on 9/25 but received the same ringing without the ability to leave a voicemail. Because of the two failed attempts to contact the customer via phone, Nelson emailed the customer that same day, 9/25, at the email address the customer provided us to attempt to establish contact. He also emailed the customer on 9/29 and 10/1 with no response (all three of these email attempts have been attached). On 10/7 * received word that the customer no longer wanted to be contacted by us. On 10/9 we received confirmation from the credit card company that we had won the chargeback in our favor. We are still willing to discuss compensation and to have the reordered shade installed per the warranty agreement in our sales invoice.

Client care has spoken to our customer about her case and order issues. A replacement has been ordered for the customer kitchen and family room windows and an ETA is pending but should be able to be provided later today.

We spoke with the customer today and agreed to a resolution of the outstanding issues. The valances are already in production and should be delivered shortly. We will follow up until all issues have been resolved.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The honeycomb shade in question has shows no issues that have been reported until this time. This shade has been installed for over a year with no problems reported. In light of the previous history with this customer, all charges for this repair and associated trips are being covered and a repair...

has been created under repair invoice [redacted] to correct any issues that have arisen. Should it be determined that the product is non-repairable of faulty in some way removal and refund will be considered. Customer will be getting a call within 72 hours to schedule a repair appointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told the same thing last week: that I would get a refund for the valence and that the case manager was trying to order it quickly. I then was called and told it would be delivered and installed on Monday 12/18. I came home early from work on 12/18 so that I would be here for the delivery. Since then, despite voice mails and e-mails from me, I have received no communication from the business about why they did not come on Monday. They have also not communicated when it will now be coming. I have also reviewed my credit card statements and not found any refund that has been credited to my account.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received one missed call and an email from 3 Day Blinds regarding this issue on 7/9.  I have replied to their email the same day to determine next steps.  The matter is still in progress.  
Regards,
[redacted]

Attached is the refund invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have had to make numerous phone calls and correspondences with the company, with my initiating the calls and emails.  I need to call at least 3 times, before [redacted] emails me back - no phone call.  I am still awaiting a call back after our last conversation at the end of October.  During this call, he offered me $250.  I was offended.   He was supposed to call me that very afternoon after he consulted with his supervisor with a better offer.  I have yet to get a call back.  I was offended at his offer of $250. I have spent hours of lost work time waiting for installers and for wrong measurements to be made.  3-day has not convinced me that we will ever have a working product.   The cornices have been ordered, but yet to be installed.  The fabric valence is not to my liking and made really poorly.  I will never get this re-done as the fabric is "magically" out of production.On this past Friday, I posted to their [redacted] page.  I immediately got a call from their media agent, offering a $500 refund.  This too, offended me.  The media consultant assured me that I would get a phone call today - and I'm not surprised to report that I did not receive a phone call.I did get an email today from [redacted] that let me know I have an appointment Nov. 11th for an install attempt.  I made this appointment myself, so I was well aware of this appointment. He has yet to return my phone call with another refund offer from his supervisor, but he's quick to remind me about an appointment that I made.I am requesting at least a 75% refund.  I will not accept anything less.   I also want my fabric valence fixed or replaced.  This company has focused on ordering the cornices for the THIRD time - that they have not addressed another huge issue in our order.  I have been fighting with this company since August - my original order date was in July.  This is far from 3-day blinds, it's more like FOUR MONTH blinds.  Completely unacceptable.
Regards,
[redacted]

The requested refund was processed today with no errors and should be visible on the customers account in 5-7 business days.

This customer's first appointment to meet with out of our Consultants was on 5/30/2015. The order was placed that same day. The due date range for his product that was noted on the sales contract was 6/8/15-6/15/15. The customer was scheduled for installation on 6/13, so we met the due date range...

that was agreed to and signed for by the customer (sakes contract can be provided if needed). Our standard method of shipping and production is a 3 day turnaround time, however we have other options to fit our customer's budgets and needed timeframes for product. This customer chose to go with our most economical option for production and delivery time, though this is not considered our standard option. We were unaware of any issues with the product until a negative survey was sent into us by the customer. One of the members of our Leadership Team reached out to the customer based on the negative survey to address the issues. We addressed the concerns regarding the valance returns and had them reordered and shipped to our installation facility so that they could contact to the customer to bring them out and install them. Our records indicate that our installation facility left messages with the customer attempting to schedule them on 8/4, 8/7, 8/12, and 8/15, but have not received a response back from the customer. We would like to resolve this for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A charge on the incorrect  account was requested, however that charge never went through and the full amount requested was returned to the account today. We are in the process of collecting the correct payment information from the customer.