Fee Insurance Group Inc

A full refund or installation of the order has been approved for this customers order and customer care is now waiting only approval from customer to either refund or provide the shutters ordered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. It is unfortunate that a company will not stand by their products and their promises enough to deliver complete satisfaction to a customer, but I can see that the company will keep fighting me on thisI appreciate the assistance of the Revdex.com as a liaison during these negotiationsI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: I ordered custom shades in my kitchen to block out the sun, not for decorative purposesThe shades do NOT solve the sun issue, at allWhether the shades were measured incorrectly, or the design of installation is incorrect- they do not accomplish the reason I ordered such expensive, custom-made shadesThe contract states not cancelable, etc., HOWEVER- that doesn't mean I have to accept a faulty shade, especially at this priceI was willing to have them re-make them- to correct the issue- but there is no common ground or compromiseThey want me to pay for a product that does not function as they statedThe design consultant- assured me the sun would be blocked out!! I've disputed with my credit card company which is uselessIf need be, I will retain an attorney.Desired Outcome: To have a representative from Day Blinds, come and measure and plan correct installation
Regards,
*** ***

Day Blinds has agreed to pay for the repairs for a total of $and a representative will be reaching out shortly to process the request

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The installers arrived and installed the remaning shutters to my satifactionHowever, they did not have the warrenty inforamtionThey gave a torn piece of paper with some numbers on it and the *** web siteI used the web site and enterd the information they gave methe site keeps telling me that the data is incorrectit sounds like I have no warrenty since I can not register my purchase

Attached is a copy of the full invoiceThis goes along with the signed portion that has already been sent

The 49% balance is charged automatically at the time original installation is scheduled, not completed and this is stated in the contractThe shades that were unable to be installed have been reordered however there is a back order for the material of those shades, current estimated ship date is
11/10/Any compensation will be distributed after a successful installation has been completed as a way of ensuring that all issues are completed to the customers satisfaction

We understand and acknowledge that there were issues with this customer's order that there was a lack of sufficient follow upA Supervisor from our Customer Care team has now been assigned to this issue and has reached out and left a voicemail to discuss exactly how we will resolve these issues

This customer has now been issued a refund in the full amount.  A refund invoice was emailed to the customer on 4/15/2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business...

to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Per the email thread business provided I was supposed to have the blinds delivered and installed and as of TODAY 10/03 I have not received any information about my installation.  I sent an email to the customer service representative I've been in contact with asking him to cancel my order, to refund my full payment and send someone to pick up whatever they had installed. His reply states that I am passed the contracted cancelation policy, funny enough, they HAVE NOT DELIVERED the product I paid for so I should get my money back ASAP.
Regards,
[redacted]

A trip has been scheduled for tomorrow 12/7/2016 to have a professional installer trouble shoot the blinds and provide photo documentation of any issues that remain.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I do not want the blinds installed now....I already had my daughter purchase inexpensive window coverings and she put them up.I feel it is false advertising to promise service in 3 days when they knew the pkg was too large to ship with the other blinds and ishould have been told that up front when I ordered the blinds.also, I asked rep to explain the contract and this was not mentioned.I want a refund for the blind not delivered per contract.thank you

We spoke with the customer today and advised him that his slats will be delivering tomorrow. We are also refunding him the amount he paid for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
*I had a phone call from * on 9/18/15 stating blinds would be ready in 2 weeks.  I called back and left a message that I would not accept them if they would be another 2 weeks.  I also called on 9/19/15  and again on 9/21/15.  I didn't hear another thing until *, called on 9/29/15 to have installation completed.  I told her that I didn't want them and I had ordered another blind and was happy with it.  She told me that often they just write the product off.  It was an issue with corporate stating one thing and not fulfilling their obligations.  I was misled, lied to and disregarded when questioning product completion.  I was always given a "CASE" number for review.  I paid for the first 2 blinds and do not have the third product and shouldn't have to pay for it.  The original order had a manufacturing mistake according to the installer, *.  He showed me the mistake on the order form.  How many mistakes does it take to get a product right??I was not satisfied with my credit card company for siding with 3 Day Blinds since they knew they made a mistake.  Credit card company wanted a second opinion and I gave it to them with [redacted] writing it on the installation order.  How much more do I have to provide??  They made 2 errors and I shouldn't have to wait for them to get it right being a professional corporation.  I am now hearing of many problems with 3 Day Blinds.  Had I known, I wouldn't have used them.  I am satisfied with my other blind and I shouldn't have to pay for something that couldn't get here on time.  I paid the premium shipping and handling to get them in 3 days.

This customer ordered product from 3 Day Blinds on 4/8/2015. Installation was not included with the purchase, as the customer chose to install the product themselves. The order was delivered in two separate boxes on 4/16/15, and 4/17/15 respectively. The customer called our Customer Service...

department on 5/3/2015 asking for assistance and instructions on how to install the valance of the shades he purchased. Our Customer Service Representative assisted the best they could over the phone and also emailed the customer a diagram of the shade to assist with the installation, and also a quote for the possible order of pleated shades (customer had ordered roller shades originally). The representative's case was then closed on 5/10/15 after there was no further correspondence from the customer regarding the installation or the quote for pleated shades. This is documented on 3 Day Blinds case # [redacted].
The customer called the Customer Service Department again on 5/23/2015 and reported that the valances he installed himself were not sitting flush. He stated this his Design Consultant had advised him to cut down the valances himself. We do not have documentation of this, but we are not denying that it happened. Customer stated that the cutdown did not fix the problem. On 5/29/2015, the customer was called and informed in a voicemail that to have a technician come out to take a look, and to help install, would be a fee of $121.00 - our minimum installation fee. There was no response to that voicemail, so an email was also sent explaining this on 6/13/2015. The Customer Service Representative also said in the email that the case notes would be closed on 6/19/2015 if there was no response. The customer then called in that same day upset that he would have to pay for an installation fee. At this point 3 Day Blinds ended up waiving the fee of $121.00, and a workorder was created to have a technician out to assist. Our records indicate that contact attempts were made by our technician attempting to schedule the customer for an appointment on 6/18/2015, 6/23/2015, and 6/29/2015. At that point the repair and installation facility reached out to the Customer Service Representative to see if they would have a better chance at getting in touch with the customer. An email was sent by the Customer Service Representative to the customer on 7/2/2015 stating that the installer/technician was attempting to contact them, and also providing the phone number for their office to help them get scheduled. A voicemail was also left the same day by the Customer Service Representative to follow up on the email that was sent. The customer responded back to the email that same day refuting that the installer had attempted to contact them, and using profanity within the email. Though our records show that contact attempts were made, we understand if those attempts were not seen or realized on the customer's end. In the email the customer stated, among other things: "I'm done with you, I'm done with 3 Day Blinds, and I'm done with the so-called installer." The case owner called the customer to discuss the email and was informed by the customer to stop calling and to take him off of our "call list." At this point it was determined by the Customer Service Representative that the customer no longer wanted our services, and the case notes were closed out. This is documented on 3 Day Blinds case # [redacted]
About a week later 3 Day Blinds received notification of a chargeback from the customer's credit card company. Because the customer had asked not to be called again, the new representative in charge of the chargeback case sent an email to the customer to open up dialogue on 7/16/2015. The customer responded to the email the same day asking if this was a joke, and saying "It's a little too late," and "I will never do business with your company again..." The representative responded on 7/17/2015 explaining that she would still like to assist, and that we would need to get one of our installers/technicians out to take a report of what the issue was, and what was causing it, so that we could resolve it. The customer responded on 7/20/2015 with a more detailed explanation of his concerns, but also stating that he again did not want a technician out anymore, and stating: "The only just resolution is to refund me my money..." Our representative responded to the customer that we will reorder the product at no cost, and then also provide our professional installation at no cost. Customer refuses and states that he is looking to receive the refund. On 7/21/2015 the representative responds that we will still replace the product for free and offer installation for free to resolve the issues, as we are obligated to attempt to fix the issue through a repair or reorder of product per the sales contract. The customer then called in to our Customer Service Department on 7/23/2015 and escalated to a Supervisor. At this point it was agreed that 3 Day Blinds would reorder the product. The customer confirmed that he received the product that was reordered and the customer was scheduled for the installation on 8/4/215. The installer found that the product would not work how it was ordered, as there was not enough depth for the valance of the roller shade to lay flush. Because of this we will be refunding the customer the amount of the shades and valances in question. This is documented on 3 Day Blinds case # [redacted].
Though we understand that this was a long process, we sincerely wanted to attempt to resolve the issue, though we understand the customer disagrees. Now that we were finally able to get a technician/installer out to assess the issue, we now understand that the reason the valance was not installing level was because it would not work in the customer specific application. With that information available we will be refunding the customer for the roller shades and valances that will not work within his application.

For Original invoice [redacted] ordered 8/22/2014 full warranty is still in effect. Any product that is defective will be replaced at the cost of the company and has been done so an will continue to be done so until such time as the warranty expires. When the exact material from the original...

order became unavailable a full credit was offered towards a re-selection. When the replacement shades selected by the customer were found to be of a less cost a full refund of the difference was offered.Customer has ceased to return contact. Customer last contacted or replied to 3 Day Blinds on 6/30/2016.

Hello,   We have reached out to the Customer and offered to help resolve her issues by having one of our head installers go back to the Customers home to review the Customers concerns to assist in completing Customers requests. The Customer has an Inspection Appointment with our install team...

scheduled on 06/10/2017.     Customers concerns documented under case number: [redacted]

There were issues with this customer's order, but nothing that could not be corrected in a timely manner. This type of resolution is noted on the sales contract the customer signed and agreed to at the time of purchase. We offered to not only fix the issues, but also offer compensation for the...

issues as an act of good faith. The customer refused our offer and only demanded a full refund. She would not allow us to move forward with resolution of the issues. A full refund is not warranted because we are able to fix all issues described, and also because it states on the sales contract that we will repair or replace any products that have issues, and the customer agreed to this disclaimer by signing her sales contract.