Fee Insurance Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.(satisfactory settlement for ID # [redacted] between 3 Day Blind and [redacted])
Regards,
[redacted]

Payment in full for this invoice was taken at the time the order was finalized. This payment totals an amount of $2,868.34. The decorative cornices on this order are the only remaining product not installed. It is the evaluation of our installers that the cornices most recently delivered and attempted to be installed fall within industry standards and can not be improved in any way. Based on this assessment, we will be fully refunding the cost of the purely decorative cornices $377. This is in addition to an open-ended offer to install the product that has already been made at no cost to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On August 15, I was left a message from [redacted] (I believe) at 3 Day Blinds stating that they had received my complaint and would be resolving the matter.  He said someone would be contacting me shortly from the installation company to set up a time to make the necessary adjustments to my blinds.  I did not hear from anyone all last week so I called himon Friday and left a message.  To date (it has now been one week) no one has responded to my phone call nor have I heard anything from the installers. Therefore, I would like to re-open my complaint and since they are not being responsive, I would just like for them to refund my money and I will find a company that is interested in customer service. If you have any questions, please contact me. Regards, [redacted]

There is our product warranty, and then there is our installation warranty. The installation warranty is for 1 year, and would cover the trip charge to have one of our technicians come out to the home. The product warranty covers the repair itself. In this situation the repair would be free, but...

there would still be a service fee to have someone come to the home because it is outside of one year from the initial installation. The alternatives are that the customer can mail us the product to our corporate office, or drop it off or mail it into one of our repair locations, and the repair itself would be free under warranty.
Our warranty information can be found on our website at this link:
http://www.3dayblinds.com/warranty

We have spoken to this customer today and agreed to meet her request. A final order is pending customer confirmation of color.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  This company has been in my home 5 times to measure and install defective products. We have no confidence in their ability to amend this. Therefore, we request a refund and a release from the ceaseless harassment. They will be contacted by our attorney.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our complaint against 3-Day Blinds (complaint #[redacted]) is still not resolved.  They contacted us after we opened the complaint with you and sent someone out to our home,  That technician, Al, fixed one of the three blinds and took the other two, stating that they were too bad to repair and that he was requesting replacement.  After the blinds were shipped back to our home, I contacted 3-Day multiple times in order to get a tech out to install the replacement blinds.  Finally they sent someone ([redacted]) yesterday, 12/10/16.  When he tried to hang them, one of them worked and the other one was completely broken at the top.  They hadn't replaced them, they "repaired" them and clearly it didn't work.  [redacted] took pictures and called their California headquarters, telling them they needed to actually replace both of those blinds, the reason being that they no longer manufacture the same head rail, and these two blinds hang side by side in the master bedroom.  He stated that I should receive a call from the California office that same day.  No call was received.  I am tired of getting the run-around from 3-Day Blinds.  Anything you can do to expedite this is greatly appreciated.Thank you,[redacted]
[redacted]

The issue regarding the package having to be shipped freight was only found out after the order had already been placed. The Design Consultant did not know at the time that the package that needed to be used could not be sent using conventional shipping methods. The sales invoice does have a disclaimer stating "The above deliver date is our best estimate," and also stating "your merchandise may not be available on the date indicated." The customer paid for express shipping which is why we have offered the compensation back. However, we have produced the products that were signed for and agreed upon by the customer at the time of purchase. Our offer of compensation still stands if the customer will allow us to fulfill the contract and install the final blind that was produced per that contract.

This reply as confirmation 3 Day Blinds has agreed to convert all 5 shades at no cost to the customer and in addition refund the cost of installation that was completed by the customer.

On 8/23/2016 a 3 Day Blinds representative came to an agreement with this customer to either pay for or process a refurbishment for three of the shades in question.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The purchase was as a package deal.  I want my treatments to be coordinated.  This is a true bait and switch, offer a package with one price and then say something was not included and there's an upcharhe.  If they can complete the package as promised, please provide a full refund and take your product back, we do not require it.
Regards,
[redacted]

[redacted] spoke with the customer today who confirmed they received their refund. The customer is scheduled for 12/10 to address the issues with the valance.

Because of the chargeback on this account, all funds are being held in Escrow by [redacted] while a resolution is reached. We have offered a discount on the order of $705.31 which is 20% of the total amount paid. This offer has been provided in writing and will be processed as soon as the customer agrees to the amount and provides the requested information so that the refund can be processed back on to the original credit card used. Attached is a copy of the email from our customer service representative offering to meet all of the requests made by Ms. [redacted].

An order for faux wood blinds was provided to this customer free of all charges. A $25 balance was left on the order at time of completion, with the intent of that charge being waived instead of processed.On 9/15/2017 3 Day Blinds was notified of the charge by email.On 9/16/2017 it was confirmed by...

3 Day Blinds that the charge would be reversed Monday 9/18/2017.On 9/18/2017 the $25 charge was reversed. Email chain attached. The $25 in question was charged in error as the order and installation was done at no cost to this customer as a gesture of goodwill ans has been reversed at this time.

The shades that were produced and installed are within correct specifications, and they operate and function as they are intended to. They were made as agreed to by the customer. By signing the sales invoice the customer agreed to the terms and conditions. The first terms and condition listed...

states: "Suitability: Buyer has made all decisions concerning the selection, color and style of the merchandise purchased." We agree that there was a glitch regarding the expedited fee the customer paid for, and we have agreed to refund that amount due to that glitch. We have attached pictures of how the shades fit in the customer's windows, as well as a copy of the signed portion of the sales invoice.

When a customer places an order our Designers show them samples of fabric, and it is the customer's final decision which fabric/material is chosen. The customer chose the fabrics that were produced, but now does not like those choices. The vertical blind was made 1" too short, and we are willing...

to remake this product at the correct size and also allow the customer to choose another fabric/material choice. If that new choice is more expensive than what was originally chosen then the customer would be responsible for that difference. The roller shade cannot be cut down to fit in another window. If the customer does like the fabric/material that was chosen by them, then we will offer to reorder a new fabric/material at a 50% discount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
1. 3 day blinds did not do me any courtesy by providing a shade....how absurd.  The design consultant forgot to add my 4th roman shade to the order.  2. March 13th is today ...and yet I only just heard from them via phone today at 3pm.  Prior to today there has been no communication or notification.  3.  They did phone today with 1 option for partial installment that I am unable to accept because it is during the day when I am at work.  4.  There is still the matter of providing the window treatments and complete and total lack of communication.  Without the intervention of Revdex.com I would have had no idea that the product was due to arrive March 13th.

We acknowledge that there have been issues with this customer's order, but we are determined to fix the issues. We have also reached out to the customer to discuss compensation for the issues with their order. The customer is now scheduled to complete the installation, and we will continue to...

attempt to discuss compensation with the customer.

The customer is correct that this was done in error. We are refunding that amount back to them.

At no point was a refund promised by 3 day Blinds. This claim has been brought up as a charge back through the crediting company involved which has ruled in favor of 3 Day Blinds, who is keeping an open line of communication directly with the customer.