I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms [redacted],We have never recieved a dispute or request until now. We will obtain a copy of the itemized bill from our client and send it to Mr Mundy. I have marked the account to remove from credit for now which can take the credit bureau 30 days to do but we will change this status to back to...
disputed on credit once we obtain and send the itemization.Thank youBill E[redacted]
[redacted] We did an inquiry with our client [redacted] and they confirmed the debt for $50 for [redacted] is valid and owing. We are sending itemization of charges owed that we obtained per [redacted]'s request. We have also properly marked the account to not call and also as...
disputed with the credit bureaus. Thank youBill E[redacted]
[redacted], I inadvertently wrote [redacted] who is the creditor when meaning to write [redacted]. The account in question was validated as owing and accurate by our client [redacted]. We sent their itemization of charges to Mr [redacted]and also passed on in my reply that the client contacted Mr [redacted]'s insurance at the time [redacted] and they said he could still call them for the explanation of benefits. Thank youBill E[redacted]
Ms [redacted], This is a complaint we received through the the [redacted]. Though the wording by Ms [redacted] was different we answered as such: There is no information on this complaint as to specific information as in the amount of the debt to find the account in question. However we do have one...
open account for $42.00 for Ms [redacted] listed for creditor [redacted]. We work for [redacted] as their collection agency and a business associate.The account was turned over for collection 4/15/15 and there were two notices sent affording Ms [redacted] the right to dispute. There was no response. We attempted a phone call with no answer in 2015. No other attempts were made to collect. There was never a communication received by us from Ms [redacted] about this account until this complaint. We have now investigated with [redacted] and they have confirmed this account is still outstanding as a co-insurance balance. They also sent us the itemization of charges to provide to Ms [redacted] which we will send out today. The account is now being marked with the credit bureaus as disputed.Tank youBill E[redacted]
Mr [redacted]The account in question for Mr [redacted] is for a private Emergency Physician group that does not practice but still exists as a company. It is not part of [redacted]. We have marked the account to be removed from the credit bureaus do to it's highly disputed nature. We...
report our files to the credit bureaus once a week but it may take them up to 60 days to remove. Thank youBill E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was able to reach them this time at the number from their website, and did resolve the collection.
Regards,
[redacted]
Ms [redacted],The account was indeed outstanding to our client. Our client did not have the [redacted] insurance information and was considered outstanding by our client. We have further worked with our client to have them bill [redacted]. If the account is past timely filing it will be written off. We are...
also now refunding the $209.00 charged to Mr [redacted]'s credit card. This account was never place on any credit and will not be. Thank youBill E[redacted]
Ms [redacted],We received this account from our client on 10/16/15 and sent a notice. We now checked with our client UHMP and found that the payment was on another family member's account and they moved it for credit. We removed the accountand also went onto the credit bureaus online service and marked...
the account to completley removed from any credit records. The credit bureaus should update this record within 48 hours. Thank youBill E[redacted]
Ms [redacted] There is no contract with us as we are a third party collection agency who is collecting for [redacted] which is a physician practice. We are collecting on behalf of this creditor. The account was originally turned over to us 8/4/15 at which time we sent our initial notice...
followed by one other notice with no response. I have now marked the account as disputed. The internal [redacted] account number is [redacted]. [redacted] can contact us for more information Monday through Friday 8 am to 5 pm or write to us at 24700 Chagrin Blvd #205 Beachwood Ohio 44122. Thank youBill E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They do not even have the date of service and Jackie ( the so called manager ) told me that the bill was due to me not meeting my deductible. My insurance deductible what have been met at that time. Jackie was not truthful and she became hostile and very unprofessional as if we were in a street brawl. They bought a bad collection account and want me to pay in full for something I may not even owe. Jackie claimed that she was the manager and would not allow me to speak with anyone over her and hung the phone up on me. Now Bill is saying that he now have a written request, I don't see how my complaint to the Revdex.com serves as his formal written request to get information about a bill from his client which he should have already. The debt amount is not correct from what is being reported on my credit file compare to what he just mention. The original creditor which is a medical facility was not able to even confirm that they contract with this company. I believe I may at this time be a victim of fraud.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.FFCC would not have any knowledge of the insurance claim that is currently open through [redacted] because the representative I spoke with would not allow me to provide it. Also, it is of significance to note that I never stated that I wanted FFCC to cease contact. I specifically requested that all further communication be respectful and collaborative. My request was that the verbally aggressive tactics stop. With that being said, FFCC is welcome to contact me by phone to resolve the issue, as previously stated, so long as their communication with me is respectful and non-combative. I am willing to provide claim information to the individual(s) handling my account in an effort to resolve the claim. I would prefer to discuss the possibility of the account being placed on temporary hold directly with the original creditor if at all possible, because I cannot say that I fully trust FFCC to advocate on my behalf. I was treated rudely when I attempted to resolve the issue on 3/30/16, and due to this, I do not believe FFCC will communicate the facts or my requests accurately. If it is not possible for me to discuss the account being placed on hold with no negative reporting to my credit, I am requesting that all correspondence between FFCC and the original creditor/account holder be detailed in writing and sent to my mailing address for my records. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11084920, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is interesting that the physician's office did not have details of the auto accident because I filled out a form with the accident details including date of accident and what happened. Also they would not have my auto insurance information if this was not an auto accident. Nor would they have billed my auto insurance if they didn't know that this was linked to an auto accident. It is common practice for an attorney to handle auto accident cases in Florida and the physician's office if definitely familiar with this process. My attorney has been handling this case from the beginning and the physician was made aware of this. I never received any phone calls from the physician's office regarding my balance. I was only notified about this when I received a phone call from the collection agency employee named Michelle. At that time I explained the situation to her letting her know my case was still pending and this should have never went to collections.Until this is retracted from my credit report and taken out of collections so that my attorney can deal directly with the physician's office I will not be satisfied with any proposed offers. This should have never went to collections nor should it have been reported on my credit. This balance will be paid when the case settles if and only if it is removed from my credit as it should have never been on there. I will only authorize my attorney to pay the physician's office once the collections are completely removed from any reporting bureau.This company is abusing the system and if they will not retract the credit remark on my report I will accept any of their offers. I will leave out the details of their agent Michelle who was extremely rude and told me that my case should have settled by now, I am glad she is an expert on personal injury cases.
Regards,
William H
Ms [redacted] The account in question was indeed turned over to our company for collections in the amount of $212 on 9/15/16 by [redacted] and [redacted]. [redacted] disputed the account and asked for validation. Validation in our industry is making sure the creditor believes the balance is still owed...
and obtaining an itemization of charges, which we sent to [redacted] on 10/14/15. We also properly marked the account as disputed. The client also provided the last four digits of the social security number for [redacted] as 0758. The address given also matches [redacted] Roy's in this complaint. If this person was a victom of crime or believes there is some informational error please let us know. Becasuse of the highly disputed nature of this account, as a courtesy I will temporarily mark this account to be removed so Mr [redacted] can resolve this account. Thank you!Bill E[redacted]
Mr T[redacted]The account in question for Ms G[redacted] is for her son [redacted] The service was at Dr S[redacted] who is part of UH. There are two other balances for the same practice that Ms G[redacted] paid to the office direct in the form of credit card. They do not have current insurance information. If...
there is insurance she would need to provide it the practice or she can contact us. The account is now properly marked as disputed. Thank you[redacted]
Ms L[redacted]I have forwarded the account for Ms S[redacted] to our Vice President Amy R[redacted]. She will set up a payment plan with Ms S[redacted] per her request. I am sorry the calls did not go well and could not be resolved. However, Amy R[redacted] already reached out to Ms S[redacted] and Ms S[redacted] responded and they...
will set everything up on Monday. Thank youBill [redacted]
Ms [redacted],We were able to find the account for $1003.00 for Emergency Physicians of Central Florida. We marked the account to remove until we do our proper investigation and we will send a copy of the itemized bill to Ms [redacted]. We were unable to find the account for the "Neurology Cardiology" and by...
this name do not have that client. We need more information to see if we have this account but could only find one account in our system for the name [redacted]. Thank youBill Evans
[redacted]I found the accounts in question and have put a request in to obtain the itemization of charges from the creditors as required by law under the FDCPA and FCRA. However, I have marked the accounts to be removed from credit in the meantime while making sure we can obtain this information.Thanks!Bill E[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms [redacted],We have never recieved a dispute or request until now. We will obtain a copy of the itemized bill from our client and send it to Mr Mundy. I have marked the account to remove from credit for now which can take the credit bureau 30 days to do but we will change this status to back to...
disputed on credit once we obtain and send the itemization.Thank youBill E[redacted]
[redacted] We did an inquiry with our client [redacted] and they confirmed the debt for $50 for [redacted] is valid and owing. We are sending itemization of charges owed that we obtained per [redacted]'s request. We have also properly marked the account to not call and also as...
disputed with the credit bureaus. Thank youBill E[redacted]
[redacted], I inadvertently wrote [redacted] who is the creditor when meaning to write [redacted]. The account in question was validated as owing and accurate by our client [redacted]. We sent their itemization of charges to Mr [redacted]and also passed on in my reply that the client contacted Mr [redacted]'s insurance at the time [redacted] and they said he could still call them for the explanation of benefits. Thank youBill E[redacted]
[redacted], The law requires we send the information provided and mark the account as disputed. Thank youBill E[redacted]
Ms [redacted], This is a complaint we received through the the [redacted]. Though the wording by Ms [redacted] was different we answered as such: There is no information on this complaint as to specific information as in the amount of the debt to find the account in question. However we do have one...
open account for $42.00 for Ms [redacted] listed for creditor [redacted]. We work for [redacted] as their collection agency and a business associate.The account was turned over for collection 4/15/15 and there were two notices sent affording Ms [redacted] the right to dispute. There was no response. We attempted a phone call with no answer in 2015. No other attempts were made to collect. There was never a communication received by us from Ms [redacted] about this account until this complaint. We have now investigated with [redacted] and they have confirmed this account is still outstanding as a co-insurance balance. They also sent us the itemization of charges to provide to Ms [redacted] which we will send out today. The account is now being marked with the credit bureaus as disputed.Tank youBill E[redacted]
Mr [redacted]The account in question for Mr [redacted] is for a private Emergency Physician group that does not practice but still exists as a company. It is not part of [redacted]. We have marked the account to be removed from the credit bureaus do to it's highly disputed nature. We...
report our files to the credit bureaus once a week but it may take them up to 60 days to remove. Thank youBill E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was able to reach them this time at the number from their website, and did resolve the collection.
Regards,
[redacted]
Ms [redacted],The account was indeed outstanding to our client. Our client did not have the [redacted] insurance information and was considered outstanding by our client. We have further worked with our client to have them bill [redacted]. If the account is past timely filing it will be written off. We are...
also now refunding the $209.00 charged to Mr [redacted]'s credit card. This account was never place on any credit and will not be. Thank youBill E[redacted]
Ms [redacted],We received this account from our client on 10/16/15 and sent a notice. We now checked with our client UHMP and found that the payment was on another family member's account and they moved it for credit. We removed the accountand also went onto the credit bureaus online service and marked...
the account to completley removed from any credit records. The credit bureaus should update this record within 48 hours. Thank youBill E[redacted]
Ms [redacted] There is no contract with us as we are a third party collection agency who is collecting for [redacted] which is a physician practice. We are collecting on behalf of this creditor. The account was originally turned over to us 8/4/15 at which time we sent our initial notice...
followed by one other notice with no response. I have now marked the account as disputed. The internal [redacted] account number is [redacted]. [redacted] can contact us for more information Monday through Friday 8 am to 5 pm or write to us at 24700 Chagrin Blvd #205 Beachwood Ohio 44122. Thank youBill E[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They do not even have the date of service and Jackie ( the so called manager ) told me that the bill was due to me not meeting my deductible. My insurance deductible what have been met at that time. Jackie was not truthful and she became hostile and very unprofessional as if we were in a street brawl. They bought a bad collection account and want me to pay in full for something I may not even owe. Jackie claimed that she was the manager and would not allow me to speak with anyone over her and hung the phone up on me. Now Bill is saying that he now have a written request, I don't see how my complaint to the Revdex.com serves as his formal written request to get information about a bill from his client which he should have already. The debt amount is not correct from what is being reported on my credit file compare to what he just mention. The original creditor which is a medical facility was not able to even confirm that they contract with this company. I believe I may at this time be a victim of fraud.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.FFCC would not have any knowledge of the insurance claim that is currently open through [redacted] because the representative I spoke with would not allow me to provide it. Also, it is of significance to note that I never stated that I wanted FFCC to cease contact. I specifically requested that all further communication be respectful and collaborative. My request was that the verbally aggressive tactics stop. With that being said, FFCC is welcome to contact me by phone to resolve the issue, as previously stated, so long as their communication with me is respectful and non-combative. I am willing to provide claim information to the individual(s) handling my account in an effort to resolve the claim. I would prefer to discuss the possibility of the account being placed on temporary hold directly with the original creditor if at all possible, because I cannot say that I fully trust FFCC to advocate on my behalf. I was treated rudely when I attempted to resolve the issue on 3/30/16, and due to this, I do not believe FFCC will communicate the facts or my requests accurately. If it is not possible for me to discuss the account being placed on hold with no negative reporting to my credit, I am requesting that all correspondence between FFCC and the original creditor/account holder be detailed in writing and sent to my mailing address for my records. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11084920, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is interesting that the physician's office did not have details of the auto accident because I filled out a form with the accident details including date of accident and what happened. Also they would not have my auto insurance information if this was not an auto accident. Nor would they have billed my auto insurance if they didn't know that this was linked to an auto accident. It is common practice for an attorney to handle auto accident cases in Florida and the physician's office if definitely familiar with this process. My attorney has been handling this case from the beginning and the physician was made aware of this. I never received any phone calls from the physician's office regarding my balance. I was only notified about this when I received a phone call from the collection agency employee named Michelle. At that time I explained the situation to her letting her know my case was still pending and this should have never went to collections.Until this is retracted from my credit report and taken out of collections so that my attorney can deal directly with the physician's office I will not be satisfied with any proposed offers. This should have never went to collections nor should it have been reported on my credit. This balance will be paid when the case settles if and only if it is removed from my credit as it should have never been on there. I will only authorize my attorney to pay the physician's office once the collections are completely removed from any reporting bureau.This company is abusing the system and if they will not retract the credit remark on my report I will accept any of their offers. I will leave out the details of their agent Michelle who was extremely rude and told me that my case should have settled by now, I am glad she is an expert on personal injury cases.
Regards,
William H
Ms [redacted] The account in question was indeed turned over to our company for collections in the amount of $212 on 9/15/16 by [redacted] and [redacted]. [redacted] disputed the account and asked for validation. Validation in our industry is making sure the creditor believes the balance is still owed...
and obtaining an itemization of charges, which we sent to [redacted] on 10/14/15. We also properly marked the account as disputed. The client also provided the last four digits of the social security number for [redacted] as 0758. The address given also matches [redacted] Roy's in this complaint. If this person was a victom of crime or believes there is some informational error please let us know. Becasuse of the highly disputed nature of this account, as a courtesy I will temporarily mark this account to be removed so Mr [redacted] can resolve this account. Thank you!Bill E[redacted]
Mr T[redacted]The account in question for Ms G[redacted] is for her son [redacted] The service was at Dr S[redacted] who is part of UH. There are two other balances for the same practice that Ms G[redacted] paid to the office direct in the form of credit card. They do not have current insurance information. If...
there is insurance she would need to provide it the practice or she can contact us. The account is now properly marked as disputed. Thank you[redacted]
Ms L[redacted]I have forwarded the account for Ms S[redacted] to our Vice President Amy R[redacted]. She will set up a payment plan with Ms S[redacted] per her request. I am sorry the calls did not go well and could not be resolved. However, Amy R[redacted] already reached out to Ms S[redacted] and Ms S[redacted] responded and they...
will set everything up on Monday. Thank youBill [redacted]
Ms [redacted],We were able to find the account for $1003.00 for Emergency Physicians of Central Florida. We marked the account to remove until we do our proper investigation and we will send a copy of the itemized bill to Ms [redacted]. We were unable to find the account for the "Neurology Cardiology" and by...
this name do not have that client. We need more information to see if we have this account but could only find one account in our system for the name [redacted]. Thank youBill Evans
[redacted]I found the accounts in question and have put a request in to obtain the itemization of charges from the creditors as required by law under the FDCPA and FCRA. However, I have marked the accounts to be removed from credit in the meantime while making sure we can obtain this information.Thanks!Bill E[redacted]