Fitness Evolution

Hi [redacted],Your membership agreement was transferred to us as an active membership, making the charges on the account valid, but as a courtesy we are removing your outstanding balance and closing your account. Your account has also been removed from collections.

I am rejecting this response because:I am continuing to receive calls from Swift Financial as of 5 minutes ago. Can you please confirm the removal of my account from their files?

The member stopped payment on the $216.99 charge. The return charge and both PT charges have been waived. We do not have any record of this account being cancelled and the next monthly charge is set for 7/15/15.

The company does not have a record of receiving a certified letter regarding cancellation. If the member can please provide a receipt showing a certified letter was mailed, we can issue a refund for invalid charges. As of today, we have terminated the accounts with no further charges.

Our corporate office will contact the member directly in order to issue the refund.

[redacted]This member had an unpaid balance, we cannot cancel unless it is paid, he was told this IN our club by Tony. His signed contract is attached as well as a printout of each months dues, and the balance owed to us. I can furnish him with this anytime. I do think he was already shown it and...

did not want to pay it. These are months owed to us for membership. Please let me know if this is sufficient to take care of this matter with you, the Revdex.com. [redacted]Fitness ManagerFitness Evolution Encinitas780 Garden View Ct.Encinitas Ca.92024

We received and processed the certified letter.  There will not be a refund issued and if any of the charges are disputed they will be placed back on the account.

Hello,We are sorry, but we do not have any letter of cancellation and/or physician letter. Can you please forward this information directly to [redacted] and we will look into it further.Thank you.

Member has agreement on file with initials. Because we have member's sign agreements electronically, we take initials OR signature. We have attached correspondence from the company to the member since the membership was started as of 9/16, as well as transaction history showing the initial payment...

of $1 made by the member. We will be unable to remove from collections due to the charges being valid on the account. The phone number member has provided for complaint is the same as what we have on file for membership, proving that all correspondence was sent directly to member.

I am rejecting this response because: I was still charged...

$17.99 per person for Nov, Dec, and Jan when the fee should have been $9.99 per person.As you still advertise. I gave you one payment form for all accounts and instead of charging one billed amount you billed 5 separate times including $35 per person enrollment fee and my account was charged 3 $75.00 in bounced check fees.  What we were told, and what we signed were two separate things. That is bait and switch. I am obviously not the only person you did this to. With as many complaints as you have about the same thing,  there is an obvious problem. The problem is that you are dishonest and only care about the mighty dollar. You should be ashamed of yourself. I am requesting a refund! I have no problem contacting the news about your cheating business tactics. That way I know you wont be cheating anyone else.

The member was notified by the club and warned verbally, more than once, that the motion cage is for personal training use only. There are plaques by the motion cage and it is roped off with a sign that says "for PT use only". The staff felt that the member was discourteous regarding the matter. The...

membership contract states that the Club may cancel Members membership at any time for breach of the club's rules.

HI,Our records show the member sent in a cancellation letter after 5/1. The dues for 6/1 are valid. The member was contacted directly by our corporate office regarding the certified mail receipt, which we have not yet received. I have attached a refund form for the $14.99 July dues. If the member...

could please fill it out and send it back with their Revdex.com response, we will get it processed. Thank you very much.

I am rejecting this response because:This is absolutely not true.  I never stopped payment on anything.  The company did leave a message on my answering machine initially but they did not tell me what the problem was just that there was a problem.  I made numerous phone calls and was never able to talk to anyone. I did also call the corporate number and no one answered that number either.  I also forgot to mention that I emailed the corporate office after not being able to reach anyone by phone. I received no response from them.  I tried calling the number for the gym just a couple of days ago and no one answered. The response was "there is no one available to answer the phone, good bye" and that's it. No option to leave a message. On the second visit to the gym while trying to find out what had happened the girl told me that my bank had rejected the withdraw. I told her that I had done nothing and didn't know why the bank would reject payment. She gave me the code they had used to submit for payment which I took to my bank. The bank said that the number they submitted was one number off and that was the reason it had been rejected.  I am going to check with my bank and see if they still have a record of the transaction. That should reveal who is telling the truth.  I have perfect credit except for this unfair blemish!

I am rejecting this response because: Proof of the debt is required by the debt collector. Please provide proof that this is my debt. I am requesting that you provide validation of this debt. If you do not comply with this request, I will immediately file a complaint with the Federal Trade Commission and the California Attorney General’s office. Civil and criminal claims will be pursued.     [redacted]

When [redacted] joined the gym she was billed the enrollment fee of $9.99 and the prorated dues for August of $5.16.  On that day we received a payment for $9.99 leaving her with a balance of &5.16 which was included with her monthly dues on 9/1/15 and that charge was returned to us as "NFS....

 While she was filling out her contract on an electronic tablet all the terms and conditions of the membership were explained to the member as well as the program will not let the member progress forward in the sign-up process without acknowledging and accepting the terms of the contract.  Before giving payment information it is explained that a Credit Card payment has a surcharge and a Bank Account does not.  Additionally a completed contract is emailed to each member as soon as it is completed and according to the complaint [redacted] is receiving our emails.
We do not charge any member for using the gym, we charge for a membership to the gym.  The cancellation form [redacted] signed states the need for 30 days notice "which includes 1 full month of billing.  This document was also emailed to the member after completion.  The original credit card given at sign-up was replaced on 9/2 but that credit card  was also denied when we attempted its use for October dues.
We stand by our contract which is regularly reviewed by the Attorney General of Maryland for accuracy and legality.
Sheila K[redacted]
Billing Manager

I have contacted the facility to ensure that our employees are properly trained on how to advise member of our termination policy.  There is a 30 day notice to terminate the membership and any fees due within that time need to be paid to complete the request to terminate the membership.  As your request was made on April 2nd the last payment due will be May 1st.

The personal training at our Antioch location is done by the company Professional Fitness they can be reached at [redacted].  They will be able to assist you with any questions in regards to the personal training.

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Hi [redacted],Can you please provide us with proof of a new lease or utility set up per agreement. The membership agreement requires written evidence of relocation. I'm not sure if that would be available yet as the move will not be until 6/1. Once we receive this we can prorate and get the refund...

processed.

The membership was transferred over per the original agreement and we are not showing any notice of cancellation on the account, before or after the transition. We do show there are charges still due on the account. Is there a notice of cancellation and confirmation of receipt of the letter from the...

PO?