Fitness Evolution

Member has agreement on file with initials. Because we have member's sign agreements electronically, we take initials OR signature. We have attached correspondence from the company to the member since the membership was started as of 9/16, as well as transaction history showing the initial payment...

of $1 made by the member. We will be unable to remove from collections due to the charges being valid on the account. The phone number member has provided for complaint is the same as what we have on file for membership, proving that all correspondence was sent directly to member.

I am rejecting this response because:I am continuing to receive calls from Swift Financial as of 5 minutes ago. Can you please confirm the removal of my account from their files?

Hi [redacted],Your membership agreement was transferred to us as an active membership, making the charges on the account valid, but as a courtesy we are removing your outstanding balance and closing your account. Your account has also been removed from collections.

Our corporate office will contact the member directly in order to issue the refund.

[redacted]This member had an unpaid balance, we cannot cancel unless it is paid, he was told this IN our club by Tony. His signed contract is attached as well as a printout of each months dues, and the balance owed to us. I can furnish him with this anytime. I do think he was already shown it and...

did not want to pay it. These are months owed to us for membership. Please let me know if this is sufficient to take care of this matter with you, the Revdex.com. [redacted]Fitness ManagerFitness Evolution Encinitas780 Garden View Ct.Encinitas Ca.92024

I am rejecting this response because:I was not given what I was promised when I singed the contract with the club. I have tried to contact the company many times and no response. the trainer I signed up with can no longer train me as well as the new trainers times do not work with my schedule. attached is the letter from my doctor stating to cancel, I am being treated for a problem which this dilute is making worse. the company has no care for its customers.

[redacted] contends that she "called to cancel" in the beginning of April due to unauthorized charges to her account.  On 4/15/16 a cancellation request (copy attached) was electronically submitted and the cancellation process began.  Both the Contract (copy attached) and the Cancel Request...

(copy attached) state the need for cancel in writing with a 30 day notice, including 1 additional month's payment and the need for the account to be current.  Subsequently on 4/20/15 [redacted] had her bank withdraw the payment received by us on 4/14 and at this point she would have been contacted by the call center in TX who handles our past due accounts.  The return is documented on the Account Transactions (pymt history-attached) listing.  The May payment that was due to fulfill the terms of the Membership Registration Agreement and Cancellation Request is also outstanding resulting in additional calls from the call center.  The monthly billing has stopped on the account however the account will not be "closed" as noted in Desired Outcome until the terms of the signed agreement are met.Respectfully, Sheila K[redacted]Billing ManagerFitness Evolution Home Office

Hello,We are sorry, but we do not have any letter of cancellation and/or physician letter. Can you please forward this information directly to [redacted] and we will look into it further.Thank you.

The member was notified by the club and warned verbally, more than once, that the motion cage is for personal training use only. There are plaques by the motion cage and it is roped off with a sign that says "for PT use only". The staff felt that the member was discourteous regarding the matter. The...

membership contract states that the Club may cancel Members membership at any time for breach of the club's rules.

The company does not have a record of receiving a certified letter regarding cancellation. If the member can please provide a receipt showing a certified letter was mailed, we can issue a refund for invalid charges. As of today, we have terminated the accounts with no further charges.

The member stopped payment on the $216.99 charge. The return charge and both PT charges have been waived. We do not have any record of this account being cancelled and the next monthly charge is set for 7/15/15.

I am rejecting this response because: I was still charged...

$17.99 per person for Nov, Dec, and Jan when the fee should have been $9.99 per person.As you still advertise. I gave you one payment form for all accounts and instead of charging one billed amount you billed 5 separate times including $35 per person enrollment fee and my account was charged 3 $75.00 in bounced check fees.  What we were told, and what we signed were two separate things. That is bait and switch. I am obviously not the only person you did this to. With as many complaints as you have about the same thing,  there is an obvious problem. The problem is that you are dishonest and only care about the mighty dollar. You should be ashamed of yourself. I am requesting a refund! I have no problem contacting the news about your cheating business tactics. That way I know you wont be cheating anyone else.

The response has been read and noted.  We stand behind our Agreements and our previous response.  Copies of both agreements have been sent again by email on file to the complainant.

I am rejecting this response because:This is absolutely not true.  I never stopped payment on anything.  The company did leave a message on my answering machine initially but they did not tell me what the problem was just that there was a problem.  I made numerous phone calls and was never able to talk to anyone. I did also call the corporate number and no one answered that number either.  I also forgot to mention that I emailed the corporate office after not being able to reach anyone by phone. I received no response from them.  I tried calling the number for the gym just a couple of days ago and no one answered. The response was "there is no one available to answer the phone, good bye" and that's it. No option to leave a message. On the second visit to the gym while trying to find out what had happened the girl told me that my bank had rejected the withdraw. I told her that I had done nothing and didn't know why the bank would reject payment. She gave me the code they had used to submit for payment which I took to my bank. The bank said that the number they submitted was one number off and that was the reason it had been rejected.  I am going to check with my bank and see if they still have a record of the transaction. That should reveal who is telling the truth.  I have perfect credit except for this unfair blemish!

I am rejecting this response because: I was assured three months prior to this that they would not be debiting my account any longer as I finally had to go to the bank and put a stop myself as they kept taking from my account. The company responded to my complaint on [redacted] and indicated they would drop all charges on both accounts and close them. Waiting to see if that really happens.

Hi [redacted] since you still had that $13.99 balance the account couldn't be closed and continued to accrue charges. I will credit your account returning it to $13.99 so you can make that final payment and cancel your membership.

Member requested to have the personal training stopped after two months.  There will not be a refund issued as member was passed the 5 day grace period.

Re: [redacted]  ID #[redacted]Attached are both [redacted]' Membership Agreement and Cancellation Request.  Both documents state that cancellation takes effect 30 days after the written request is received by Fitness Evolution. Additionally the documents state that one billing cycle will...

be collected from receipt of notice. The request is dated 3/1/16 making 4/1 the last payment required.   [redacted] mis-quotes the Agreement stating "being a member for 60 calendar days a person would be charged an annual fee".  The Agreement states that the fee will be billed in the middle of the month approximately 60 days from the membership join date.  That fee became due in March and unfortunately, also noted in the Agreement, no employee has the authority to make changes to the Agreement.There will be no refund and the membership will be cancelled 4/30/16 dependent on the April payment.Respectfully submitted,Sheila K[redacted]Billing ManagerFitness Evolution

The member's balance is attached. We have waived all the statement fees as a courtesy. The balance due is $360, however as noted in our message dated July 30, we will settle the account for $266.50.Thank you.

We understand Mr. [redacted]s frustrations. Unfortunately, per the 30 day notice stated on the membership agreement the request to terminate must be provided via certified letter 30 days prior to the next billing date. If a bill date falls within the 30 day notice those dues/ fees are owed. Per the...

attached account transaction history for Mr. [redacted] the original checking account information came back non sufficient for two months before it came back as a closed checking account. The "unable to locate is due to the invalid checking account information provided on 8/24/14 and 9/5/14. Currently Mr. [redacted]s account  is past due and he will need to pay the last month dues. Mr. [redacted] was informed that he need to pay a total of $55.98 to terminate his membership on 9/12/14 when the Facility manager spoke with him, however he only paid $37.99 on 9/14/14. If the last month dues are not paid per the agreement the account will not be terminated. Mr. [redacted] may contact our corporate office directly to make payment ###-###-####.