Fitness Evolution

Never received the check. Will the vendor send it?

Member was terminated for violation of club conduct policies. There was a disagreement over charges on the account. Member began to yell and curse at the staff. After some time, she was asked to leave and police were called to have her removed from the club due to the escalation of the disagreement....

Letter was sent to the address on file regarding the situation and the termination of her account.

Hi [redacted], you were on a corporate account with Home Depot. We did not have a cancellation notice on file, but have waived the balance that accrued and terminated your membership effective immediately.

In order to complete any termination request the account has to be in good financial standings and the last month needs to be paid.  You submitted your certified letter on 8/28/14.  We accepted the letter, however, you did not authorize the payment that was due for August which denied the...

cancellation request.  In order to complete the request that outstanding balance of $93.97.  That balance include the months of August, October, and December: as well as the annual rate fee and decline fees.  To make a payment you may contact your local facility or call ###-###-####.

There is no documentation on file for any of [redacted]'s claims-neither the "on hold" or cancellation.  No dates have been supplied to substantiate her claims and as for every membership everything must be done in writing-joining, changes, cancels, and the letter received by this office strongly indicates that "cancelled with the manager" was done verbally or by phone.We stand by our previous response.

5/21/15There seems to be 2 issues in [redacted] complaint-one being her Personal Training Contract and the second being her gym membership.The Personal Training Contract cancellation was requested on 1/19/15 with a final charge on 2/1/15. This is signed by [redacted], the trainer-TJ and the PT...

Manager Pete. The last charge was made 2/1 but due to NOT SUFFICIENT FUNDS the payment which included Jan. PT (returned in Jan. for NSF) was returned for NSF and was not collected until 3/4/15. There was no charge for PT in March.The Gym Membership Contract is separate and distinct to the PT Contract. The Gym Membership cancellation request is dated 4/3/15. It involves a 30day notice (noted on both the original contract and the cancellation request) and May was the last charge for [redacted]. Her membership will be cancelled on 5/31/15.As to the charge of "take more and more money...feel like you can take out," the contract clearly states that past due balances will be collected and return fees charged for any payment not honored by the bank. [redacted] signed her agreement to this policy 5/9/14.[redacted] is not due any refund.Sheila KBilling Manager

Thank you very much for returning your forms. We will get your refunds processed.

The annual Rate Guarantee fee is outlined in the membership agreement and was charged correctly.

When we received the certified letter we advised the member the balance needed to be paid in order to complete the termination request. As the balance remained unpaid, the request was denied and the account remained active. There are no notes in regards to [redacted] stating she was terminating the membership and removing the balance that was due. The settlement amount offered is removing a percentage off the balance that is currently due. To make the one-time settlement payment of $234.00 we can be reached at ###-###-#### or go into your local facility. Once the payment is made we will notify collections the payment was made to satisfy the balance in full.

Date: November 2014
Fitness Evolution issued a full refund to [redacted], for the personal training package she had purchased.

Per our previous response, the company would be more than happy to refund any money owed if member can provide proof of request to cancel by the 10th of December. All agreements are automatically emailed to the member by the system once submitted. Email on file at the time was [redacted].

We do not offer 30 day trials to members.  The membership agreement that was signed was for a month to month membership.  The only termination request we have for you is in February.  There will not be a refund issued.

We took over the gym in December 2014 and our log in records indicate that the member checked in at the gym 3 times after the change in ownership. The member was able to cancel her membership at any time with a 30 day written notice. We do not have a record of a 30 day cancellation notice on file for this member.

HI,Yes, those 8 sessions are on your account from March and are available for you to use.

Per the agreement we are unable to issue any refunds, please see below.
4. You, the buyer may cancel this Agreement at any time prior to midnight of the fifth business day, after the date of this Agreement, excluding Sundays and holidays. To cancel this Agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are cancelling this Agreement, or words of similar effect. Such notice shall be sent to Your Home Club (Above). We reserve the right to retain up to $69 per person for handling of paper work.

As this member clearly states and I have record of, he was aware that the membership needs to be cancelled in writing as he did the previous year. Paid in full membership was available to him but he choose to sign for the month to month agreement that continues until written cancellation is received.  If he cancelled in writing he would have email confirmation of the cancellation.
Sheila K[redacted] 
Billing Manager

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me with the following:I request this documentation stating that the below two account numbers are in fact closed with zero balance so I can have something to reference in the event my husband and I start to get calls again from Fitness Evolution and their debt collectors.[redacted]acct#  [redacted]acct # Regards,[redacted]

Hi [redacted] my apologies for the delay in taking care of this. Attached is your refund form. Please sign and return to me and I will get your check processed.Also, I wasn't able to contact you by phone to clarify that you still wanted your gym membership active and were only cancelling EvoFIIT. Please...

let me know when you return your form so I can be sure your account is correct.

I am rejecting this response because: if I paid in full......then why does it show transaction sbeing taken out of my account??? I paid in full in the beginning with [redacted]. so why does it say debited transactions? also, if you do a partnership with who ever it is in your business shouldn't you try to figure out the problems because I have written to you several times and you have done nothing about your partnership. I have no problem going to litigation with this. I demand better customer service because I myself am a business owner and you guys have the most rudest people at your front desk . I almost got into a confrontation with [redacted], whom you will see someone who did a transaction on my account. I demand this to be fixed.

Hi [redacted], I'm so sorry for the delay. I will follow up with accounting to check the status of your refund.