Fitness Evolution

In order to complete any termination request the account has to be in good financial standings and the last month needs to be paid.  You submitted your certified letter on 8/28/14.  We accepted the letter, however, you did not authorize the payment that was due for August which denied the...

cancellation request.  In order to complete the request that outstanding balance of $93.97.  That balance include the months of August, October, and December: as well as the annual rate fee and decline fees.  To make a payment you may contact your local facility or call ###-###-####.

We took over the gym in December 2014 and our log in records indicate that the member checked in at the gym 3 times after the change in ownership. The member was able to cancel her membership at any time with a 30 day written notice. We do not have a record of a 30 day cancellation notice on file for this member.

5/21/15There seems to be 2 issues in [redacted] complaint-one being her Personal Training Contract and the second being her gym membership.The Personal Training Contract cancellation was requested on 1/19/15 with a final charge on 2/1/15. This is signed by [redacted], the trainer-TJ and the PT...

Manager Pete. The last charge was made 2/1 but due to NOT SUFFICIENT FUNDS the payment which included Jan. PT (returned in Jan. for NSF) was returned for NSF and was not collected until 3/4/15. There was no charge for PT in March.The Gym Membership Contract is separate and distinct to the PT Contract. The Gym Membership cancellation request is dated 4/3/15. It involves a 30day notice (noted on both the original contract and the cancellation request) and May was the last charge for [redacted]. Her membership will be cancelled on 5/31/15.As to the charge of "take more and more money...feel like you can take out," the contract clearly states that past due balances will be collected and return fees charged for any payment not honored by the bank. [redacted] signed her agreement to this policy 5/9/14.[redacted] is not due any refund.Sheila KBilling Manager

There is no documentation on file for any of [redacted]'s claims-neither the "on hold" or cancellation.  No dates have been supplied to substantiate her claims and as for every membership everything must be done in writing-joining, changes, cancels, and the letter received by this office strongly indicates that "cancelled with the manager" was done verbally or by phone.We stand by our previous response.

Thank you very much for returning your forms. We will get your refunds processed.

Hi [redacted], you were on a corporate account with Home Depot. We did not have a cancellation notice on file, but have waived the balance that accrued and terminated your membership effective immediately.

HI,Yes, those 8 sessions are on your account from March and are available for you to use.

Never received the check. Will the vendor send it?

As this member clearly states and I have record of, he was aware that the membership needs to be cancelled in writing as he did the previous year. Paid in full membership was available to him but he choose to sign for the month to month agreement that continues until written cancellation is received.  If he cancelled in writing he would have email confirmation of the cancellation.
Sheila K[redacted] 
Billing Manager

We do not offer 30 day trials to members.  The membership agreement that was signed was for a month to month membership.  The only termination request we have for you is in February.  There will not be a refund issued.

Date: November 2014
Fitness Evolution issued a full refund to [redacted], for the personal training package she had purchased.

When we received the certified letter we advised the member the balance needed to be paid in order to complete the termination request. As the balance remained unpaid, the request was denied and the account remained active. There are no notes in regards to [redacted] stating she was terminating the membership and removing the balance that was due. The settlement amount offered is removing a percentage off the balance that is currently due. To make the one-time settlement payment of $234.00 we can be reached at ###-###-#### or go into your local facility. Once the payment is made we will notify collections the payment was made to satisfy the balance in full.

The annual Rate Guarantee fee is outlined in the membership agreement and was charged correctly.

Per the agreement we are unable to issue any refunds, please see below.
4. You, the buyer may cancel this Agreement at any time prior to midnight of the fifth business day, after the date of this Agreement, excluding Sundays and holidays. To cancel this Agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the buyer, are cancelling this Agreement, or words of similar effect. Such notice shall be sent to Your Home Club (Above). We reserve the right to retain up to $69 per person for handling of paper work.

Per our previous response, the company would be more than happy to refund any money owed if member can provide proof of request to cancel by the 10th of December. All agreements are automatically emailed to the member by the system once submitted. Email on file at the time was [redacted].

Member was terminated for violation of club conduct policies. There was a disagreement over charges on the account. Member began to yell and curse at the staff. After some time, she was asked to leave and police were called to have her removed from the club due to the escalation of the disagreement....

Letter was sent to the address on file regarding the situation and the termination of her account.

Hi [redacted], we received your 30-day cancellation notice in February, making March's charge valid. It was returned from the bank, postponing your cancellation. The charges have been credited to waive the balance and per your request your Basic membership is on a courtesy hold. Please let us know if...

there's any other changes needed to your account.

Hi,I am unable to respond to [redacted] complaint online. Complaint number [redacted]Attached is a refund form for her to fill out for the personal training sessions not used. Please have her return the form so the refund can be processed.We have waived the member's last month payment as a courtesy. [redacted] cell[redacted] *ax

Hi [redacted] my apologies for the delay in taking care of this. Attached is your refund form. Please sign and return to me and I will get your check processed.Also, I wasn't able to contact you by phone to clarify that you still wanted your gym membership active and were only cancelling EvoFIIT. Please...

let me know when you return your form so I can be sure your account is correct.

Regarding the recent response,  if the member is able to provide proof of medical leave, we will be able to remove the balance from collections. If not, the balance is valid, as there were attempts to contact her regarding the balance on her account prior to it being sent to collections.Thank you.