Fitness Evolution

I am rejecting this response because: if I paid in full......then why does it show transaction sbeing taken out of my account??? I paid in full in the beginning with [redacted]. so why does it say debited transactions? also, if you do a partnership with who ever it is in your business shouldn't you try to figure out the problems because I have written to you several times and you have done nothing about your partnership. I have no problem going to litigation with this. I demand better customer service because I myself am a business owner and you guys have the most rudest people at your front desk . I almost got into a confrontation with [redacted], whom you will see someone who did a transaction on my account. I demand this to be fixed.

Hi [redacted], I'm so sorry for the delay. I will follow up with accounting to check the status of your refund.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me with the following:I request this documentation stating that the below two account numbers are in fact closed with zero balance so I can have something to reference in the event my husband and I start to get calls again from Fitness Evolution and their debt collectors.[redacted]acct#  [redacted]acct # Regards,[redacted]

Corporate office has already removed the balance from this account and the account was terminated.

I am rejecting this response because:Good morning,I am waiting for a refund of 51.88 and was wondering if it has been processed.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 Thank you, I appreciate you wanting to keep us. I will accept your offer of staying with this club and my wife being adjusted to 9.99 as a courtesy. Thank you, I look forward to our long professional relationship and continue doing business together. This helps us a lot and reinforces the idea that there are companies like yours that do care about its customers and veterans of the united States. Thank you! Sincerely, The [redacted] Family

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Refund check was issued 12/1 and sent out via USPS 12/2. See attached notes from accounting department.

I have submitted a request for a refund for the annual fee of $39 as it was drafted early.  There will not be a refund for the additional fees you are requesting.

I spoke with [redacted] who is handling the [redacted] complaint for Fitness Evolution. [redacted]@fitnessevolution.com.She is working with the member services department to see what can be done in order to get his refund out. She will follow up on the Revdex.com site. [redacted] cell[redacted] fax

We have confirmed that the member sent a letter on 1/23/16.  Last charge should have been 2/1/16 for both accounts. A refund form is attached for the 3/1/16 charges, totaling $19.98. If the member can provide proof of cancellation prior to 1/23/16 cancellation letter, we can adjust the refund...

amount.

Hello,We show a cancellation record as of 6/22. The company will issue arefund for the 8/1 charge of $9.99. However, all charges are valid prior tothat time frame due to the 30 day notice as signed in member’s agreement.We show that the membership is currently canceled.

Both of the accounts have been terminated making the last month due is for May.  There will not be a refund issued.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However I would like to also provide that the business needs to get in contact with [redacted] in which they reported I owed over $200.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The paperwork is attached.

Hello,Our system shows that the member has already spoken to our member services department on 3/29/16. A refund form was sent directly to the member for $269. We are awaiting receipt of the form back from the member in order to issue the refund.

Fitness Evolution has already spoken with the member directly, and member has stated she is satisfied with response.

I do not show we received a request in March to terminate the membership.  Please provide either the tracking number of the certified letter or the confirmation email you received for review.  At this time the membership is terminated and no further charges will be going onto your...

membership account.

The member's account has already been cancelled with the last charge on 9/15. Member came in to cancel on 9/6, making the 9/15 charge her final payment, and a valid charge per 30 day notice. Attached is the part of the membership agreement with information about canceling a membership. It does...

not state that a member can cancel in club.

Hi [redacted]. I'd be happy to look into this for you but am having difficulty finding your account. Would you please provide your birthday?