Fitness Evolution

Hi [redacted], we received your 30-day cancellation notice in February, making March's charge valid. It was returned from the bank, postponing your cancellation. The charges have been credited to waive the balance and per your request your Basic membership is on a courtesy hold. Please let us know if...

there's any other changes needed to your account.

Regarding the recent response,  if the member is able to provide proof of medical leave, we will be able to remove the balance from collections. If not, the balance is valid, as there were attempts to contact her regarding the balance on her account prior to it being sent to collections.Thank you.

Hi,I am unable to respond to [redacted] complaint online. Complaint number [redacted]Attached is a refund form for her to fill out for the personal training sessions not used. Please have her return the form so the refund can be processed.We have waived the member's last month payment as a courtesy. [redacted] cell[redacted] *ax

We have confirmed that the member sent a letter on 1/23/16.  Last charge should have been 2/1/16 for both accounts. A refund form is attached for the 3/1/16 charges, totaling $19.98. If the member can provide proof of cancellation prior to 1/23/16 cancellation letter, we can adjust the refund...

amount.

Hello,Our system shows that the member has already spoken to our member services department on 3/29/16. A refund form was sent directly to the member for $269. We are awaiting receipt of the form back from the member in order to issue the refund.

I have submitted a request for a refund for the annual fee of $39 as it was drafted early.  There will not be a refund for the additional fees you are requesting.

Refund check was issued 12/1 and sent out via USPS 12/2. See attached notes from accounting department.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The paperwork is attached.

I spoke with [redacted] who is handling the [redacted] complaint for Fitness Evolution. [redacted]@fitnessevolution.com.She is working with the member services department to see what can be done in order to get his refund out. She will follow up on the Revdex.com site. [redacted] cell[redacted] fax

Both of the accounts have been terminated making the last month due is for May.  There will not be a refund issued.

Corporate office has already removed the balance from this account and the account was terminated.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Hello,We show a cancellation record as of 6/22. The company will issue arefund for the 8/1 charge of $9.99. However, all charges are valid prior tothat time frame due to the 30 day notice as signed in member’s agreement.We show that the membership is currently canceled.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However I would like to also provide that the business needs to get in contact with [redacted] in which they reported I owed over $200.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 Thank you, I appreciate you wanting to keep us. I will accept your offer of staying with this club and my wife being adjusted to 9.99 as a courtesy. Thank you, I look forward to our long professional relationship and continue doing business together. This helps us a lot and reinforces the idea that there are companies like yours that do care about its customers and veterans of the united States. Thank you! Sincerely, The [redacted] Family

I am rejecting this response because:Good morning,I am waiting for a refund of 51.88 and was wondering if it has been processed.Thank you,[redacted]

[redacted] joined the gym on 8/22/16 with a Premium 12 Month membership @$19.99.  This membership includes access to all the gym facilities as well as any and all classed offered at the gym. There is a 12 month commitment which can be broken by early cancellation with a $59 Buy-Out...

fee.At the end of August a decision was made to eliminate 2 of the previously scheduled yoga classes due to low attendance, however there are still yoga and body pump classes on the schedule.  The fact that the class schedule changed does not void the Membership Agreement as specific classes were not purchased, only the availability of classes and use of the gym equipment is paid for.  Since [redacted] states she only wanted the particular classes that are no longer in the same place on the schedule she observed in August she has requested cancellation and her cancellation request has been processed according to the terms of the Agreement she signed when she joined. RespectfullySheila K[redacted]Billing Manager, Fitness Evolution Home Office

Our notes show the member was attempting to do trade in promotion. The attached notes indicate the member spoke to our corporate office and the member was advised to send in proof of membership cancellation from the other club, so we honor the promotion. This was never received. Once member provides...

the proof of cancellation from the other club, we can issue a refund for the 108.99 enrollment fee.

The member's account has already been cancelled with the last charge on 9/15. Member came in to cancel on 9/6, making the 9/15 charge her final payment, and a valid charge per 30 day notice. Attached is the part of the membership agreement with information about canceling a membership. It does...

not state that a member can cancel in club.

Hi [redacted]. Your dues from February were returned from the bank so you account could not be cancelled. I see from the notes in your account that you've already worked out a settlement with the manager and am glad it could be resolved.