Fitness Evolution

Member requested to have the personal training stopped after two months.  There will not be a refund issued as member was passed the 5 day grace period.

The member's balance is attached. We have waived all the statement fees as a courtesy. The balance due is $360, however as noted in our message dated July 30, we will settle the account for $266.50.Thank you.

The response has been read and noted.  We stand behind our Agreements and our previous response.  Copies of both agreements have been sent again by email on file to the complainant.

Member broke club policy by pouring his shake on the floor and then throwing the cup at the staff member. There were witnesses to the incident who came and spoke to the manager the following day. There will be no refund issued as the agreement states in section 18: 18. Rules and Regulations: Member...

acknowledges the existence of and the need for rules and regulations governing use of Clubs equipment and facilities and participation in programs and services (the "Rules and Regulations"). Member acknowledges receipt of a copy of the Rules and Regulations and agrees to comply with the Rules and Regulations as presently in effect or as they may be hereafter modified, amended or supplemented. Club reserves the right to modify, amend or supplement the Rules and Regulations from time to time in its sole discretion. Club may cancel Members membership at any time for breach of the

Hi [redacted] since you still had that $13.99 balance the account couldn't be closed and continued to accrue charges. I will credit your account returning it to $13.99 so you can make that final payment and cancel your membership.

Re: [redacted]  ID #[redacted]Attached are both [redacted]' Membership Agreement and Cancellation Request.  Both documents state that cancellation takes effect 30 days after the written request is received by Fitness Evolution. Additionally the documents state that one billing cycle will...

be collected from receipt of notice. The request is dated 3/1/16 making 4/1 the last payment required.   [redacted] mis-quotes the Agreement stating "being a member for 60 calendar days a person would be charged an annual fee".  The Agreement states that the fee will be billed in the middle of the month approximately 60 days from the membership join date.  That fee became due in March and unfortunately, also noted in the Agreement, no employee has the authority to make changes to the Agreement.There will be no refund and the membership will be cancelled 4/30/16 dependent on the April payment.Respectfully submitted,Sheila K[redacted]Billing ManagerFitness Evolution

I am rejecting this response because:The business asked which gym location I use. (I did type this location into my original complaint) I use the Fitness Evolutionlocated at [redacted] The management should have been able to look up my name and location usage. Please respond to original complaint.Thank you.[redacted]

I am rejecting this response because: I was assured three months prior to this that they would not be debiting my account any longer as I finally had to go to the bank and put a stop myself as they kept taking from my account. The company responded to my complaint on [redacted] and indicated they would drop all charges on both accounts and close them. Waiting to see if that really happens.

Hi [redacted] I see from the notes in [redacted] account that member services has received your refund form and a check has been issued. We are glad this is resolved.

HI,We apologize for any inconvenience to Mr. [redacted]. We show he
put in a request to cancel his membership on 9/2. We left him a message that his dues were charged 9/15, per 30 day
notice. This was charged  back on 9/15 by Mr. [redacted]. We only show one payment in August for the...

August dues. We do not show an extra payment to be applied to September.He was then
charged the $25 chargeback fee which was in his agreement: "15.
I wish to make my payments to Fitness Evolutions through its
Pre-Authorization Payment Program. I hereby authorize my bank or credit
card company to make my payment for monthly dues, any unpaid past dues,
and other fees, taxes or charges from the account I used to pay for the
Total Due Today or from the account shown above. Your account will be
billed on or around the 1st day of the month, or the billing date above,
until you cancel in accordance with this Agreement. If any payment
under this agreement is returned on the first presentment, you will be
charged up a $20.00 returned item fee, up to $20.00 for any credit card
or ACH/EFT payment which are not honored for any reason, $25.00 return
check fee. I agree to pay a service fee of up to $20.00 as well as any
other charges allowed by law for any EFT or credit card charge not
honored by my bank or credit card company. I understand that Fitness
Evolutions may, upon written notice, change the date that my monthly
dues are debited from my account. The chargeback fee for any dispute is
$25; regardless of outcome and the account risks immediate collection
action. Any billing error or dispute will be corrected with a credit to
the membership account; no refunds will be issued" The account was charged on 10/15 for Sept dues and the chargeback fee. We show the account is
currently with a $0 balance and terminated. There are to be  no further
charges, unless member charges back the 10/15 charge.

We understand Mr. [redacted]s frustrations. Unfortunately, per the 30 day notice stated on the membership agreement the request to terminate must be provided via certified letter 30 days prior to the next billing date. If a bill date falls within the 30 day notice those dues/ fees are owed. Per the...

attached account transaction history for Mr. [redacted] the original checking account information came back non sufficient for two months before it came back as a closed checking account. The "unable to locate is due to the invalid checking account information provided on 8/24/14 and 9/5/14. Currently Mr. [redacted]s account  is past due and he will need to pay the last month dues. Mr. [redacted] was informed that he need to pay a total of $55.98 to terminate his membership on 9/12/14 when the Facility manager spoke with him, however he only paid $37.99 on 9/14/14. If the last month dues are not paid per the agreement the account will not be terminated. Mr. [redacted] may contact our corporate office directly to make payment ###-###-####.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  My membership was supposed to be cancel last November 2016,  and I am supposed to get refund for all the  overcharges which exceed over $ 100. Please  again look into my issue and help my close this account and get the refund.
Regards,
[redacted]

Thank you for the information. I will look into your account and be back in touch shortly.

Please see the attached agreement.

I show we did receive the certified letter and the membership is set to terminate on March 31, 2015.  There will not be a refund issued.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for following through.

The refund is currently is process.

Hello,We show only [redacted] called the club on 7/30 andrequested to cancel. At that time, our staff informed her of the cancellation policy and the 30 daynotice. The Member refused to pay the last month’s dues as stated in the cancellationpolicy. If the member submits a certified letter by 8/31...

to have her membership cancelled,we will waive the 30 day notice. Or, make an appointment prior to 8/31with the manager, M-F 9a-6p, to cancel in person.

I am rejecting this response because: here is the signed receipt.  However I also want to know why does t anyone answer the phone at the corporate.  It goes right to voicemail.   Now here is the receipt.  Cancel my account and refund my money.

I do apologize for the delayed response from our Management.  If you could please give me a call at ###-###-#### and I would be able to assist you in getting a refund for the duplicate transaction.