Fitness Evolution

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Hi [redacted] I see from the notes in [redacted] account that member services has received your refund form and a check has been issued. We are glad this is resolved.

I am rejecting this response because: Proof of the debt is required by the debt collector. Please provide proof that this is my debt. I am requesting that you provide validation of this debt. If you do not comply with this request, I will immediately file a complaint with the Federal Trade Commission and the California Attorney General’s office. Civil and criminal claims will be pursued.     [redacted]

Member broke club policy by pouring his shake on the floor and then throwing the cup at the staff member. There were witnesses to the incident who came and spoke to the manager the following day. There will be no refund issued as the agreement states in section 18: 18. Rules and Regulations: Member...

acknowledges the existence of and the need for rules and regulations governing use of Clubs equipment and facilities and participation in programs and services (the "Rules and Regulations"). Member acknowledges receipt of a copy of the Rules and Regulations and agrees to comply with the Rules and Regulations as presently in effect or as they may be hereafter modified, amended or supplemented. Club reserves the right to modify, amend or supplement the Rules and Regulations from time to time in its sole discretion. Club may cancel Members membership at any time for breach of the

Hi [redacted],Can you please provide us with proof of a new lease or utility set up per agreement. The membership agreement requires written evidence of relocation. I'm not sure if that would be available yet as the move will not be until 6/1. Once we receive this we can prorate and get the refund...

processed.

I have contacted the facility to ensure that our employees are properly trained on how to advise member of our termination policy.  There is a 30 day notice to terminate the membership and any fees due within that time need to be paid to complete the request to terminate the membership.  As your request was made on April 2nd the last payment due will be May 1st.

The membership was transferred over per the original agreement and we are not showing any notice of cancellation on the account, before or after the transition. We do show there are charges still due on the account. Is there a notice of cancellation and confirmation of receipt of the letter from the...

PO?

I am rejecting this response because:The business asked which gym location I use. (I did type this location into my original complaint) I use the Fitness Evolutionlocated at [redacted] The management should have been able to look up my name and location usage. Please respond to original complaint.Thank you.[redacted]

The personal training at our Antioch location is done by the company Professional Fitness they can be reached at [redacted].  They will be able to assist you with any questions in regards to the personal training.

HI,We apologize for any inconvenience to Mr. [redacted]. We show he
put in a request to cancel his membership on 9/2. We left him a message that his dues were charged 9/15, per 30 day
notice. This was charged  back on 9/15 by Mr. [redacted]. We only show one payment in August for the...

August dues. We do not show an extra payment to be applied to September.He was then
charged the $25 chargeback fee which was in his agreement: "15.
I wish to make my payments to Fitness Evolutions through its
Pre-Authorization Payment Program. I hereby authorize my bank or credit
card company to make my payment for monthly dues, any unpaid past dues,
and other fees, taxes or charges from the account I used to pay for the
Total Due Today or from the account shown above. Your account will be
billed on or around the 1st day of the month, or the billing date above,
until you cancel in accordance with this Agreement. If any payment
under this agreement is returned on the first presentment, you will be
charged up a $20.00 returned item fee, up to $20.00 for any credit card
or ACH/EFT payment which are not honored for any reason, $25.00 return
check fee. I agree to pay a service fee of up to $20.00 as well as any
other charges allowed by law for any EFT or credit card charge not
honored by my bank or credit card company. I understand that Fitness
Evolutions may, upon written notice, change the date that my monthly
dues are debited from my account. The chargeback fee for any dispute is
$25; regardless of outcome and the account risks immediate collection
action. Any billing error or dispute will be corrected with a credit to
the membership account; no refunds will be issued" The account was charged on 10/15 for Sept dues and the chargeback fee. We show the account is
currently with a $0 balance and terminated. There are to be  no further
charges, unless member charges back the 10/15 charge.

When [redacted] joined the gym she was billed the enrollment fee of $9.99 and the prorated dues for August of $5.16.  On that day we received a payment for $9.99 leaving her with a balance of &5.16 which was included with her monthly dues on 9/1/15 and that charge was returned to us as "NFS....

 While she was filling out her contract on an electronic tablet all the terms and conditions of the membership were explained to the member as well as the program will not let the member progress forward in the sign-up process without acknowledging and accepting the terms of the contract.  Before giving payment information it is explained that a Credit Card payment has a surcharge and a Bank Account does not.  Additionally a completed contract is emailed to each member as soon as it is completed and according to the complaint [redacted] is receiving our emails.
We do not charge any member for using the gym, we charge for a membership to the gym.  The cancellation form [redacted] signed states the need for 30 days notice "which includes 1 full month of billing.  This document was also emailed to the member after completion.  The original credit card given at sign-up was replaced on 9/2 but that credit card  was also denied when we attempted its use for October dues.
We stand by our contract which is regularly reviewed by the Attorney General of Maryland for accuracy and legality.
Sheila K[redacted]
Billing Manager

I am rejecting this response because: here is the signed receipt.  However I also want to know why does t anyone answer the phone at the corporate.  It goes right to voicemail.   Now here is the receipt.  Cancel my account and refund my money.

Please see the attached agreement.

The refund is currently is process.

I show we did receive the certified letter and the membership is set to terminate on March 31, 2015.  There will not be a refund issued.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  My membership was supposed to be cancel last November 2016,  and I am supposed to get refund for all the  overcharges which exceed over $ 100. Please  again look into my issue and help my close this account and get the refund.
Regards,
[redacted]

I do apologize for the delayed response from our Management.  If you could please give me a call at ###-###-#### and I would be able to assist you in getting a refund for the duplicate transaction.

Hello,We show only [redacted] called the club on 7/30 andrequested to cancel. At that time, our staff informed her of the cancellation policy and the 30 daynotice. The Member refused to pay the last month’s dues as stated in the cancellationpolicy. If the member submits a certified letter by 8/31...

to have her membership cancelled,we will waive the 30 day notice. Or, make an appointment prior to 8/31with the manager, M-F 9a-6p, to cancel in person.

Thank you for the information. I will look into your account and be back in touch shortly.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for following through.