Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
It is a boiler plate form that Square sends to all of its customers that it deactivatesMoreover the volume of complaints that the Revdex.com receives (well over in the past year alone) regarding Square's improprieties shows that the companies action requires a higher level of regulation and scrutinyWe intend to see that this is accomplished via the media and law enforcement agencies. Square is required to refund our earnings at onceSquare's policy regarding its so called deactivation is vague, ambiguous and therefore misleadingSuch rises to the level of a potential fraud upon the consumerAs such, while our response is more so to make a paper trail, this is a formal demand for our full refund due instanterWe will continue our demand henceforth.Sincerely,***

Complaint: ***I am rejecting this response because:
Complaint: ***
I am rejecting this response because: I have reviewed the apps records many times as I have said several timesI have also shown numerous times now that you are IGNORING my request for a FULL ACCOUNTING of where my missing $is? I have nothing explaining why within the app that $was to be taken out of my $rent payment that came in December 21st You had no right to take $from that $for NO REASON....leaving me with $without my authorizationNowhere does it show in my account it being negative, and I have now been told two different stories from you (square inc) contradicting one another for a “reason” for my missing $32.66...Nor has my missing $been refunded to me yet...So again for the 12th time now I expect my $back in my account immediately.
Sincerely,
*** ***
Sincerely,*** ***

Hello ***, please refer to the following email: Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Square can confirm that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to the bank accountProcessing times vary based on the bank, but typically take 2-business daysFeel free to reach out to Square directly if you are having
trouble with locating the fundshttps://squareup.com/help/us/en

Hi,
This case has been resolvedPlease cancel this complaintThanks!
Sincerely yours,
*** *** ** ***
*** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ***
*** ***

Complaint: ***I am rejecting this response because:
Hello, I would like to thank you for your help in resolving this issueIn regards to this business response, they have failed to due as they stated in their response and the issue has grown biggerI have not been credited back any moneyMy account balance is not at a zero balance as it should beThey have given me a larger negative balance for a total negative amount of -$A $refund was made on December which was long before their response on January That was the only refund made to me for the first negative transaction out of Saint Petersburg Florida at an Arco stationI live in Lancaster California and did not make that transactionAfter that every negative amount taken has no record of anything, I just receive both an email and text alert notifying me of an additional amount taken from this cash cardI don't even have an active cash card because I cancelled mine and never activated the new one sentI never requested a new one to be sent I requested this account in my full legal name be completely cancelledI want no association or business dealings with square cash incThe emails I always receive when contacting them are the same standard email stating they are working on the problem but it never gets resolved instead I get a larger amount of monies negativeThis is a prepaid card and shouldn't be allowed to go negativeThis company also leaves a phone number telling me to contact support to cancel this account but that's just itIt is impossible to reach supportI am asked for a customer code which is only offered through signing up for an additional google play store applicationI want no account with this company however as a desperate attempt to reach a live person to try and resolve this issue, I went through the steps to receive a customer codeAfter entering the customer code when prompted through their automated system, I was told it was an invalid codeI discovered after researching more online, that this is a common problemI then tried another phone number they sent me which again was automated asking me to press the number on my phone in reference to my callIn doing so it asked me to leave a voicemail and someone would get back to meNo one ever got back to meI then called again and after pressing each number option call after call, I learned that every number option brings me to the exact same recording asking me to leave my message with the same outcomeNO RESPONSEI am very sick fighting cancer and having additional health complications due to stress and worry caused solely by square inc. I have to establish a line of credit to cover treatment cost and medication cost quite often and am concerned about denial at some point due to the negative status of credit worthiness this company is falsely attaching to my nameThis problem as you can see is not resolved not one thing has been corrected as they always say they willI want for them to stop lying and passing the buck so to speakThis issue is not going to be forgotten about Life and death are a key factor for me with this situation and it needs to be resolved correctlyI have been dealing with this nightmare for months now. Resolution would be for the balance to be corrected to reflect $and for this account to be completely cancelled with proof of cancellation documents sent to meThere is no live person available to speak with at the phone numbers they provide to me, no returned messages eitherMy phone number is *** ***Please have support contact me should they need to discuss anything in regards to both correcting this balance and canceling this accountAgain I am told to contact support in which case support via phone is impossible to reach, not accessible by the companies doing, which is the only way I can cancel according to my email responsesI have all times and dates documented of email attempts, phone attempts, and messages left in order to resolve this issueI am requesting square inccorrect my balance to show a zero balance and cancel my account completely with proof of sent to myself as well as Revdex.comThank You
Sincerely,Melissa***

Hello ***We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello,
On 10/14/One of our representative answer you that after looking at your account, Square confirmed that this payment attempt to send Cash was declined by the sender’s card-issuing bank. Square is not informed of the exact reason a payment attempt is declined, so I definitely
recommend they contact their bank for more informationAny pending charges on their bank statement should disappear in a few business daysThis is not an issue that Square can resolve or has control on it
Thank you

Complaint: ***I am rejecting this response because: I have already been terminatedOklahoma Attorney General is checking into your business practicesOriginally Square asked me to run a small amount through to verify it was setup correctlyI have received all money due me in the last weekI will never use Square in the future and will refuse to use it if offeredDo not reply to this and I equestrian no further communication from your company. Sincerely,*** ***

Complaint:
***
The response to my complaint to them is that they are asking for my personal information and Revdex.com has stated that my response including any personal information will be made public on their websiteSo, I will not post my phone and email on a public forum such as Revdex.com Revdex.com website How do I get in touch with this representative? I have emailed the company many many many times I set up a "fake" open new account call, to get them to call me back, and the representative hung up on me saying this was "not a productive call" because he could not answer my question and there was no supervisor on duty The business practices of this company is inexcusableThey are still holding my money Finally (this week!) I received an email say they will be holding my funds for days! I just want my funds returned to me so I never have to deal with them again
Policy noted on Revdex.com Please note the text of your response will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in your responseBy submitting your response, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate languageSincerely,*** ***

Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because:
Someone fraudulently opened an an account with Square using a custodial account owned by me My daughter who was beginning a new job took her routing and accounting information into her new job's HR department she then misplaced the paperwork We are assuming someone used that provided that information to Square and opened and account Square, not a merchant, began to charge the account I first attempted to contact Squared via telephone but each time the teleprompts kept asking for a customer code because I couldn't provide a customer code the call would disonnect, I then tried sending an email but never received a response Finally I contacted my bank and disputed the charges, the charges were reversed by my bank after their investigation and the very next day after the charges were reversed Square put the exact same charges through again I asked the bank what we're my options and because Square was directly debiting the account my only option was to close the account I am not sure how Square expects patrons to be able to deal with issues of possible fraud when they have no way of speaking to or receiving a response from anyone inside the company
Sincerely,*** ***

Hello,
One of your Square accounts was underfunded due to failed chargeback-related debits associated with another, related Square account. As a result, a debit was initiated to recover the disputed amount
Square’s Payment Terms allow Square to offset any obligation you owe to Square
against the balance of any connected Square account (See Article here - ***. As such, Square exercised the rights to offset your liability for chargeback-related debits from the available funds in the connected account

As Cardholders are afforded the right to dispute for any transaction processed by their credit-issuing bank Your card-issuing bank is the ultimate arbiter of each dispute Square like all other processors will debited the merchant's account for this dispute in accordance with
Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint

Hello ***,The safety of your Square account is very important to usTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account.Until we have confirmed this information, deposits to your bank account will be deferred
During this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.With your cooperation, we hope to resolve this situation in 1-business days.Please log in to the Square Dashboard on a computer at https://squareup.com/login (https://squareup.com/login)Then, click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help (https://squareup.com/help)Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy (https://squareup.com/legal/privacy)

Initial Business Response /* (1000, 5, 2016/02/25) */
Please refer to the email sent by Square on 2/16/The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential
refunds or disputes from your customersSince your account was disabled on January 19, 2016, these funds will be released on April 18, 2016."
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response because it's no reason my funds should be held in the first place, why are they randomly just holding my fundsMy account was disabled for no reasonSo they hold funds because of "POTENTIAL" disputes? So no disputes or chargeback has been filed for now what has been a month in a half but they're still going to hold my funds because of what they call "POTENTIAL" disputesThat make no sense and is bad business practices, you are messing with people money that is needed for bills and other expensesSquare clearly states we don't hold funds because of the type or the amount of the transactionSo if they can't answer why my account was disabled and why they are holding my funds even though it's been a month and a half and no chargebacks have been filed, my money should be released immediately
Final Business Response /* (4000, 15, 2016/03/24) */
Square has no further information on the deactivation of this account
Final Consumer Response /* (4200, 17, 2016/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like the Revdex.com to step in and force a better resolution, my funds are being held for no reason at all

Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment Terms
Square regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."

Hello, So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this
information, Square will be able to investigate furtherIf you have any further questions please reach out to Square directly***

Hello,
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this information, Square will be able to investigate further

Thanks for bringing it to our attention that you have received this unusual emailWe understand that you do not have a Square account, and we can confirm that this message was not a legitimate email sent by SquareRest assured that Square’s own system has not been breached, but we are working hard
to mitigate these types of external phishing scamsMore information about phishing is available here.As a security best practice, we recommend always verifying the sender of a message before entering any sensitive information or clicking any links.Thanks again for alerting us to this matter.Sincerely,