Flick Enterprises Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Princess [redacted]

Hi [redacted],
I’m not sure that I fully understand your question. So that I can better assist you, could you please reply back to this email with more information on the issue you’re experiencing?
I’ll be sure to get you an answer as soon as I can, but if you need information right away, feel free to visit our Support Center.

Please refer to the following email sent on [redacted] 27: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies,...

you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 120 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely,Square Account Services

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that from the date which you were given...

notice of your deactivation, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Please see Sections 12, 14, 18 and 19 of Square's Payment Terms for more relevant information about this process.

Complaint: [redacted]I am rejecting this response because: The $[redacted] that was debited from my credit card was never given to the merchant. Square made the merchant send invoices and business documentation to prove the transaction was legit and they deemed the transaction invalid stating it violated their policies. They never gave the $[redacted] to the merchant. I am unable to get a refund from the merchant because they do not have the money. Square did not release the funds to. [redacted].  I contacted the merchant and they are not able to process a refund on Square's system. Please see to it that Square gives me my money back.
Sincerely,[redacted]

The final deposit was credited to your linked bank account on 3/25/16. Please refer to the latest email correspondence between you and Square with any additional questions.

Complaint: [redacted]I am rejecting this response because:
It is the same response I was given in the initial response. It does not tell me whyni was deactivated, and it does not tell me when I will get the moneynthey have tied up that belongs to me. If I do not get a response fromnthe the business, or the better business burea in the next 10 days, I will contact a lawyer and handle this matter through the courts. I would also like a phone call from someone at the Revdex.com to explain to me why you have done nothing to help me in this matterSincerely,[redacted]

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Thanks for bringing it to Square's attention that you have received this unusual email. Square understands that you do not have a Square account, and can confirm that this message was not a legitimate email...

sent by Square. Please note that due to our security and privacy policy, we are unable to disclose any further specific information. At you discretion, you can report the situation to law enforcement and we will be able to cooperate with any investigation they initiate.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/07) */
Hello,
Upon further investigation, a member from Square's Compliance Team sent you a message through email on June 29, 2015 requesting additional information about your account by completing a form available through the Square Dashboard. The...

message states: "Until we have confirmed this information, deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square".
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours.
If you require further assistance please reply directly to the email that was sent to you on June 29, 2015 by Square's Compliance Team.

Hello,When you started an account with Square, you agreed to Square’s Payment Terms. Section 8 of these terms states “Square may request additional information from you at any time. For example, Square may ask you to present invoices from your suppliers, a government issued identification such as a...

passport or driver’s license, a business license, or other information. Square may also ask for permission to inspect your business location. If you refuse any of these requests, your Square Account may be suspended or terminated.”This also corresponds with Section 12 of the Payment Terms, which states "We may defer payout or restrict access to your Proceeds if we need to conduct an investigation or resolve any pending dispute related to your use of the Services. We also may defer payout or restrict access to your Proceeds as necessary to comply with applicable law or court order, or if requested by any governmental entity."Square exercised these terms when Square’s Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. A pattern of chargebacks from payments taken through your Square account is included in the general reasons why Square might conduct a review.When you created your Square Account, you also agreed to Square’s Payment Terms stating that you would be liable for any chargeback-related balance. For more information, you may review Section 14, 18 and 19 of Square’s Payment Terms (Found [redacted]Also included in Section 16 of Square’s Payment Terms is Square’s policy regarding offsets for connected accounts; “To the extent permitted by law, we may set off against the Balances for any obligation you owe us under any agreement with Square (e.g., Chargebacks or refunds). If you owe us an amount that exceeds your Balance, we may charge or debit a payment instrument registered in your Square Account or any connected Square Account (as well as set off against any Balance in any connected Square Account). Your failure to fully pay amounts that you owe us on demand will be a breach of these terms. You are liable for any of our costs associated with collection in addition to any amounts owed, including attorneys’ fees and expenses, collection agency fees, and any applicable interest.”On March 8, Square determined that your account was connected to another Square account, and exercised the right to offset, as described above.Square deactivated your account in accordance with section 36 of Square’s Payment Terms, which states;“Square may Terminate your use of the Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of Service. If your access to Payment Services has been terminated, you may still be permitted to use Square’s other products, subject to our discretion.”Square has acted within its rights as described by the agreed-upon Payment Terms. Although Square has deactivated your account, as of March 25, Square has nonetheless released the hold on both accounts, and any funds currently in your Square balance are available for deposit. A deposit was made on March 25 to the linked bank for one of the accounts - the other currently does not have a bank linked to it, and will need to relink from the Square Dashboard before funds can be deposited.

Initial Business Response /* (1000, 5, 2015/08/19) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you requesting additional information about your account.
Square's Compliance Team currently only communicates via email in order to maintain an...

accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours.
If you have additional questions regarding the request for additional information on your account please reply directly to the most recent message sent to you by Square's Compliance Team.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square has responded through email twice and each time they requested more information. The questions have not addressed the issues of why I am not receiving the money that is owed to me. I wish an explanation would be given. It seems as though they are just biding time. This process is starting to hinder my business. I want an explanation from square, why all of a sudden they want to hold the money when I have been doing business for at least two months with Square. Why hold it now? At thiis time of response the email most recently received and responded back to states square would respond back to me within 1-2 business days. It has now been 3-4 days.
Final Business Response /* (4000, 9, 2015/09/08) */
Hello,
Upon further investigation, it appears that a member from Square's Compliance Team reviewed the information you provided and removed the deferred payout status on your account.
Additionally, Article 19 of Square's Seller Agreement states: "At any time and from time to time, we may temporarily suspend or delay payments to you and/or designate an amount of funds that you must maintain in your Square Account or in a separate reserve account (a "Reserve") to secure the performance of your payment obligations under this Agreement."
If you have any additional questions, please refer to Square's Seller Agreement at https://squareup.com/legal/ua.

Hello,
Square's Account Services team conducted a review of your account. As a result, we are sorry to inform you that Square has elected to exercise the right outlined in the Cash App Agreement to deactivate your account. You will no longer be able to use Cash App to send or receive payments.Some...

potential reasons for this decision may include activity outlined as a prohibited business or activities, activity deemed high-risk, chargebacks, or other violations of Square's Terms of Service.To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Your account was deactivated and messaging was set out on 9/28/18 to let you know that Square was releasing held funds associated with your prior usage of Square. For more information about our policies, please visit section 37 of the Square Payment Terms. Square's Account Services team...

has also reviewed your account. Your account is now activated. You can access your [redacted] the Square Point of Sale app by logging in with the email address and the password that you created. If you need to reset your password, you can do so directly from the Square Point of Sale app or by visiting [redacted].
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Eddie [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I still do not understand why I am unable to reach you by phone. Please explain how customers are to reach you by phone because the code is a myth- no one I have talked to has ever been able to find it.

Hi, Thanks for reaching out. So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further.

Hi E[redacted]I'm contacting you regarding case 5[redacted] . As of Feburary 23rd ( closing date for my case with Sqaure INC) I've received one e-mail correspondence regarding my refund, then no further contact from the company after that. Also, no refund has ben issued. Is there any way I can reopen the case? Thanks very much.-R[redacted]Northern Arizona University

Initial Business Response /* (1000, 5, 2015/06/23) */
Hello [redacted],
Square received the Order to Withhold back in October 2014. At this time, you were provided with detailed resolution instructions including the direct name and phone number of the Franchise Tax Board representative for your...

case, along with Square's direct fax number to issue a release.
Upon further investigation, it appears that Square was able to locate your Franchise Tax Board agent for a release in June of 2015. Square then removed the hold on your account on June 16th, 2015.
Please note that Square's Tax Operations team does not currently provide live phone support. The issue has now been resolved, but if you have further questions please address them directly to the email last sent to you by Square.
Square reserves the right to place funds on hold within your Square balance in accordance with Article 42 of the Square Seller Agreement. Square does not collect interest on any held funds at any time.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for returning the funds to my account. However, this issue was resolved well before June, 2015 and when attempting to contact SQUARE to RE-RESOLVE the issuethere is NO WAY TO CONTACT A LIVE PERSON.
The FTB agent stated SQUARE does NOT LIST CONTACT INFORMATION (like all other credit card processing companies, banks, institutions) and this made the process of getting the funds returned to my bank account much more complicated then it should have been.
When you're 'handling' or 'processing' someone else's LIVELIHOOD...emailing and/or HELP FORUMS is not the place to direct your customers.
I also believe I have a right to know where was that money sitting for the duration SQUARE wasn't depositing it? Escrow? Interest-accruing account? I think these are fair questions.
SQUARE goes out of it's way for customers TO RATE their CUSTOMER EXPERIENCE and can track customers (and retailers)...so why isn't there the same transparency when it comes to TECH SUPPORT w/SQUARE?
THAT is the main point of my complaint. The fact that SQUARE is inconsistent w/timeframes for 'holds' is clearly problematic if you're a SQUARE customer...and to inquire as to where is ANY MONEY sitting before it hits your bank account is a FAIR and reasonable question to ask to have answered.
I look forward to hearing from you and would expect a TOLL FREE NUMBER going as directly to a customer support 'expert' (SQUARE was designed and marketed FIRST to MAC owners...imagine if business platforms running on MAC/APPLE had a tech issue and could only reach TECH SUPPORT via email? That's insane.
I see SQUARE's need to make simple day-to-day issues involving their client's sales = resources to be highly irresponsible and a questionable business practice.
Thank you for taking the time to address these SPECIFIC ISSUES.
All the best,
[redacted]
Final Business Response /* (4000, 9, 2015/07/10) */
Hello,
After further investigation, Square's Tax Operations team does not currently provide live phone support. The issue has now been resolved, but if you have further questions please address them directly to the email last sent to you by Square.
Square is legally obligated to hold funds in accordance with the Franchise Tax Board and acts as an intermediary in these matters.
Square reserves the right to place funds on hold within your Square balance in accordance with Article 42 of the Square Seller Agreement. Square does not collect interest on any held funds at any time.
For security purposes, Square cannot disclose further details at this time.

Initial Business Response /* (1000, 5, 2016/01/12) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.