Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that you will no longer be able to process transactions using Square....

Your outstanding Square balance will be paid out per our normal payment schedule. Square apologizes for any inconvenience this may cause.

Initial Business Response /* (1000, 5, 2015/07/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
A member from the Square Account Services team emailed you on July 1, 2015 and informed you that "phone support is only available for customers with an active Square account".
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent my item to the user (worth $500) with a tracking number! Then a couple weks later after they alredy have my item they file a charge back and get their money back & keep my item! This site is a fraud!
Final Business Response /* (4000, 9, 2015/11/02) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I shipped a PS$ to a customer who payed via square. After I shipped and provided tracking # they filed a charge back on the credit card. So square gave them their money back and let them keep my PS4 also. Even when I provided all information to square to prove I shipped the item and it had been delivered. Horrible service cost me $450 and alot of headaches.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Square can not release information on our Merchant. We would recommend that you have a dispute to the charged and have your bank issue an investigation.

If you’re unable to locate the specific credit Square has initiated please escalate for further research. Oftentimes, the debit card operations team at your bank has access to the systems necessary to locate the transaction we initiated. Your debit card operations team might need to follow up with Visa or MasterCard to remediate this issue.

Complaint: [redacted]I am rejecting this response because: once again the only thing they did was send the exact same response as the first time. They have absolutely no interest in resolving this issue with me please look at what square is sending as there resolution to this issue they have no respect for my buisness or myself please help me resolve this issue. I can not believe it's OK to treat a consumer like this I will not just go away Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
To answer my complaint, the business need not reference, release, or cause to be...

released, the information on my "friends" account. The business has failed to acknowledge the numerous emails or a problem at all. The business appears to be avoiding the complaint altogether. Considering the significant amount of money involved in this matter, the response is insufficient at best.Sincerely,[redacted]

Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details on your deactivation.

Initial Business Response /* (1000, 5, 2015/10/18) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend...

the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Additionally, a member from Square's Compliance Team reach out to you through email on October 2, 2015 and stated: "We're sorry to inform you that we are deactivating your account. We reviewed your account and found transaction types prohibited by Section 47 of the Square Seller Agreement, specifically non-bonafide transactions."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of their policy, they are holding my funds. if the funds are not forwarded to my account, then they have committed a crime - irrespective of their policy. Law trumps policy. To that end, if the funds are not transferred then they are criminals. Present and potential customers need to be informed of the capriciousness of this policy. They did not even contact me by phone to discuss their presumptions. They simply made an arbitrary decision which, if the funds are not forwarded to me - is a criminal act. I hope you inform them of this and have them reach out to me at a minimum or forward the funds per my account. This company has the worse customer service I have ever experience in my life - and it may lead to a criminal act. Communication is the foundation of civilized society.
Stay Well and thank you for continuing to pursue this matter.
Sincerely, [redacted] J. [redacted], Ph.D.
Dear [redacted]: Square claims, per policy that they will release my funds in 90 days from deactivation of my account. Based on what I have read in various complaints on the internet regarding a similar issue with other Square customers, they apparently are not trustworthy. A simple way to resolve this matter is to have Square release the funds prior to the 90 day hold period or, at least communicate to me when this release date will be. As I indicated in my reply to your organization, they refuse to communicate in any kind of effective way. Yes, they send emails, but they are very terse and uninformative. They also offer to take a phone call if an account holder goes to their website and obtains a code. This path is a dead end and could not get a code to talk to them. All phone numbers related to square are simply answered by a machine. There is no way to talk to these people. There is no guarantee that they will release the funds that are rightfully mine as a client sent them to me through square in good faith. In addition, I was able to execute a refund for one transaction but the credit card company charge a significant penalty. I would appreciate your help in arbitrating with this company and getting them to show good faith by placing my funds in my bank account.
Thank you
Final Business Response /* (4000, 9, 2015/11/02) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Additionally, a message was sent to you by a member from Square's Compliance team on October 5, 2015. The message states: "We reviewed your account and found transaction types prohibited by Section 47 of the Square Seller Agreement. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 90 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

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Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the...

Square Payment Terms. Square regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund."

Please refer to the latest correspondence sent by Square on 3/2/16. Hello [redacted]Thank you again for getting back in touch. While there’s typically no limit to the amount that you can transact with Square, larger transactions have a higher rate of decline.Unfortunately, after reviewing the information...

you submitted, we will not be able to process your most recent payment for $3,699.00 and $4,685.40, and the funds will not be deposited to your bank account. We’re sorry for any inconvenience this may cause.In the future, the best way to avoid issues with declined payments is to keep your transactions under $2,000.00. Please note that it is against our Seller Agreement to split transactions (for example, charging $3,000 twice instead of $6,000 once), which could result in deactivation of your Square account. If you have any concerns, please refer to Part 1, Section 12 of our Seller Agreement.Again, we appreciate your selling with Square and apologize for any inconvenience this may cause.

Complaint: [redacted]I am rejecting this response because: After the 90 days are up I will not get my money without a fight.  Square is a fraud. Sincerely,[redacted]

Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see Square's Seller Agreement. Square understands that it can be frustrating to have your account deactivated. Unfortunately, 
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Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details. If you need to communicate further regarding your account, please feel free to reply to the notice of deactivation and a representative will do their best to address your concern.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
The business addressed my concerns on Nov 8. I agree to close this complaint.
Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2015/09/03) */
Hello,
Upon further investigation, a member from Square's Disputes Team spoke with you on August 19, 2015 with regards to this matter.
A message was sent to you on August 19, 2015 after you spoke with the representative from Square...

Disputes to inform you that the dispute had been cancelled by your customer and that the held amount of $115.65 had been released and was scheduled to be viewable in your linked bank account within 1-3 business days.
Initial Consumer Rebuttal /* (2000, 12, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally gave me my money back.

Thanks for your interest in using Square.Our Support team is only able to provide support to merchants who've successfully created Square accounts. Please have the Merchant contact Square.

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Square wanted to let you know that...

Square is releasing held funds associated with your prior usage of Square. These funds will be deposited this evening into the bank account currently linked to your Square account. The funds should be available within one to two business days. If you would like to update your bank account, please log in to your Square Dashboard today. Make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. Review this step-by-step guide to learn how to link a new bank account. If the bank account you have linked to Square is closed, and you don’t have a chance to update it before we send the deposit(s), one of two things could happen:
If the account has been closed for a long period of time, the funds will likely bounce back to us. Please note that it may take a couple days before the funds return to us. Once we receive the funds, we will automatically deposit them to the new verified bank account you end up linking.
If the bank account was recently closed, the bank may keep the account open for some time, specifically for situations like this. I would recommend contacting your bank to see if they have any record of the deposit.
Square apologizes that Square held these funds longer than intended. Rest assured that Square has taken steps to ensure this will not happen in the future. Square knows that access to funds is essential for any small business owner, and apologizes for any inconvenience.

Hello,
Thanks again for your patience while we looked into your case!Square is happy to report that our engineers were able to manually credit your account for these late, incorrect captures on your Cash Card. Now that it has been credited, these funds have been returned to your Cash app balance. You will see this the next time you open the app.Square apologizes for the delayed refund but you should be all set from here. If there’s anything else Square can assist you with, please feel free to reach out.