Flick Enterprises Inc

It looks like the merchant has a temporary hold on one of the Virtual Card payment attempts which may be causing the double charge. As soon as the hold is released, the funds will automatically be credited back to your Cash app and it will show as only a single charge from your account.  It can...

take 7-10 business days for a merchant to release a temporary hold to our system. Please contact the merchant directly for more information on releasing this hold.

Hello,Thanks for your patience throughout the dispute process. Square is happy to inform you that the dispute has been resolved in your favor.Since Square was able to successfully collect the disputed funds from your recipient, Square has informed your card-issuing bank that the disputed payment should be credited back to you. Please note it can take up to 45 days for the funds to reappear in your account.Please refer to your bank for more information on when to expect the credit.

Complaint: [redacted]I am rejecting this response because:  it gives absolutely no explanation as to why my account was being closed.  I did all the initial verification and everything was fine until I questioned why they do not allow phone contact.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/07) */
Hello,
Upon further investigation, a member from Square's Account Services Team reached out to you on July 24, 2015 through an email informing you that the transactions had been refunded and that your account was returned to good standing and...

re-enabled to accept regular deposits into your linked bank account.
Furthermore: "Square first looks to your Square account balance to cover the refund amount. If your account balance doesn't cover the refund, Square will withdraw the amount you were paid (sale amount minus initial processing fee) from your bank account, and then credit it back to your customer's card". More information regarding how refunds work can be found at https://squareup.com/help/us/en/article/5060-process-refunds.

Complaint: [redacted]I am rejecting this response because: they are assuming that I have a high risk business because of a clients limitation on card withdrawals at a single time. I have a legitimate business and they verified it via my website and [redacted] and [redacted] page accounts. 
They have absolutely no right to hold funds for 90 days as any charge backs happen within 14 days. I have invoices, copies of info and thumbprints. I want my funds released to my account within 14 business days. Sincerely,[redacted]

Hi [redacted], I apologize for the delay. The charge has completed processing and a refund of $** for the associated subscription fees charged on July 1 will be credited back to your linked bank account in your next deposit. The reimbursement will show as an Account Adjustment from...

"Deposits":https://squareup.com/dashboard/sales/deposits in your online Square Dashboard. For more information about "viewing your deposits":tps://squareup.com/help/article/3813, visit our Support Center. Let me know if you have further questions. I'm here to help. Take care

Complaint: [redacted]I am rejecting this response because:
 The alleged pending cash is still not in my account it’s now almost a month. I’ll believe it when I see it. Total bull[redacted].Sincerely,Brittany[redacted]

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square apologizes for any inconvenience this may cause.

Please refer to the following email sent on [redacted] 15: Hi there, My name is Allison with Square support, I'm happy to help you today. I just took a look at your account and do not see any recent bank edits.  You can view or edit your bank account anytime. To do so: Sign in to your online...

Square Dashboard. To edit your account, click Change Bank Account. Add your new bank account information and click Verify Account. The name you add for your bank account doesn’t have to be the name on the actual account – add anything that will help you identify this account.Confirm your Square account password to start the bank verification process. You can reach us at 855-700-6000 between 6am-6pm PT Monday-Friday for additional help, and make sure to enter your customer code: 9034-4172-4267 As always, let me know if any other questions come up.

Initial Business Response /* (1000, 5, 2016/02/01) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me however, if this happens again, I will pursue further legal action. If a charge is not disputed, you have no right to hold on to my companies money. Have a great day.Sincerely, [redacted]

Hello,Thanks for letting us know that a dispute on the charge has been filed. Square will work directly with your card-issuing bank once we receive notification of the billing dispute. Please note that the dispute process can take up to 90 days to resolve. Your card-issuing bank will be in...

touch once an official resolution is available.

Complaint: [redacted]I am rejecting this response because:
This is not true, this is the 1st time we ever used your service. We sold a vehicle and now you have our money. 
I want my funds released today. Not 90 days, I need this money to get through winter. 
 
 
 
Sincerely,[redacted]

Initial Business Response /* (4000, 14, 2016/02/09) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (4200, 16, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem had change now
the customer had maliciously disputed the transactions saying that he do not know about the transactions, the customer had told me that he told square there are no problem between our transactions before he reported the transactions.
I already provided all the evidences proving that there are no problem about the transaction, and that the customer definitely is acknowledge about the transactions to Square
Square told me that they gave all the evidences I provided to customer's bank, and told me to wait for 60 days until the bank solve the case. If I lose the case then I can't have MY money.
But how do I know if Square really gave my evidence to the bank to solve. They can't just simply tell me that I lose the case and Square wouldn't give my money back after 60 days. Square now is telling me that they gave the case to the bank and they basically take no responsible right now. Square deducted my money back to my customer's bank already.
I need Square provide me the evidence showing that they actually gave my case to the bank, and I need the customer's bank contact me about the case, or I can contact the bank regarding this case, then please provide me the contact number of the bank. my phone number is XXXXXXXXXX

Initial Business Response /* (1000, 5, 2016/02/08) */
Square credited the $525.01 back to your account on 1/28/16. Please reference your latest email correspondence between you and Square with any questions.

Complaint: [redacted]I am rejecting this response because:
The company's response is characteristic of the non-response type of responses I have been getting all along.  I still receive the emails from them trying to collect, yet they say it is not up to them to collect.  The email messages tell me to contact them with questions, yet when I attempt to do so I receive no response.  I'm to be held financially responsible for a fraud that never took place for a life enhancing product that the customer is using to this day. Communication from Square has been a one way street since this whole ugly and ridiculous situation began and all of my communications attempts to them have all gone unanswered. 
Sincerely,     [redacted]

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square account. This activity is a...

violation of the Square Seller Agreement.
According to Section 47 of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our service. Excessive gift card use is an indication of a violation of this term. "47. Representation and Warranties. You represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."
Furthermore, Section 42. Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

Complaint: [redacted]I am rejecting this response because:I have never received any documentation from Square to my email address stating the my account was deactivated. For some reason they have completely locked me out of my account. I am fine with not being able to process any further transactions on the account. But I would need my actual account to be reactived to login so that I can keep an eye on my account until square decides to release the funds on my account. I accidentally deactivated the account myself and just would like for it to be reactivated to login not to process transactions. I want to be able to keep an eye on my balance until you release it back to me. I will accept the deactivation of my account processing transactions but I would like to request that my account dashboard be activated so I an login and see my pending deposits still in the account until square releases it. Sincerely,Mayomi [redacted]

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Complaint: [redacted]I am rejecting this response because: You can't actually speak to an actual human being in regards to this account. I told this company on several occasions about the situation where I tried to refund two [redacted] cards and it didn't work. I want a refund on the following cards:
 
[redacted] ending in[redacted] for $[redacted]
[redacted] ending in [redacted] for $[redacted]
 
Like I stated before, I tried refunding those two cards and it didn't work. I want the credit to be done in 7 says or you can send me a paper check for the amount of my money you're holding hostage. I don't know a single company that does business without a working phone. Also, I have read hundreds of complaints almost similar or exact of what I am going through.
 
I 
Sincerely,[redacted]