Flick Enterprises Inc

Hello [redacted]We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:Sincerely,Matthew[redacted]

Complaint:[redacted]I am rejecting this response because: it does not address the actual issue they are just restating the illegal activity they are doing.
There were no "recent chargebacks" in addition they are withholding on transactions that have passed 120days which goes against their own Payment Agreement section 19.
Sincerely,[redacted]

Hello,Thanks for writing in. We understand that it can be frustrating to have your account deactivated.Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.

Thanks for writing in and letting Square know. Square has notified their Account Services team of this seller. They will handle it accordingly. Please know that Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once...

Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/02/05) */
Square's decision to freeze the account was made due to suspected activity of account takeover. Square attempted to contact you on February 1st, 2016 to discuss recent activity regarding your account via email. Please reply back to last email...

sent by Square to discuss issue.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I recieved a call from someone overseas and was not comfortable divulging any more information than necessary because I had no idea who I was taliking to. It took them almost two weeks to respond and when they did we dicussed very little. This past week end my first sale was a credit card in which the transaction was declined however it showed the balance on the card and I was able to collect the rest in cash. I looked at my square account only to find that there was no record of the transaction. I had the same problem with a much higher sale a week prior and so far no response and no concern. This company has gotten way to big to fast and the customers are the last concern. We dont know if the theft is happening inside the company or outside but never the less theft is happening. In my account is an area where you can view declined and processed transactions so I was able to search and found zero declined transaction when I know I get atleast 15 to 25 per week. I will be contacting outside agencies regarding this company.
Final Business Response /* (4000, 9, 2016/03/01) */
Square has reached out to you via email on 2/26/16. Please respond to the email correspondence with any additional questions or concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Tracy [redacted]

Hello,
Square's team reviewed your account and determined it was consistent with Cash for business under Square’s Terms of Service[redacted]
We won’t be able to convert your account to personal use, but you can have multiple Cash accounts – one for personal and one for business use. Each account will need to be associated with a different email address or phone number, but both can be linked to the same debit card.You’ll need to make sure that any service and business related payments are sent to your business account, and friend and family payments are sent to your personal account.

Complaint:[redacted]I am rejecting this response because:
The fact is there was no pattern of  your alleged security concern when it was the very first pre authorization and pre deposit I accepted with square. I have not done any other transactions except one being that I decided to use them as a backup processor. Clients payment has already been fully processed with another credit card processor that I use.  Your team is unprofessional and you have no experience nor sufficient training in detecting fraud. If keying in a credit card for a deposit deems a security risk then maybe you guys need to go back to your angel investors and re-think how to structure a real credit card processing firm not some low end wannabe company as yourself. Fact of the matter a REAL Processor has an underwriting team who actually contacts the merchant and request documents of how the business runs and prior invoices so they can see the exact pattern the business uses. Your business has done none of the above which only proves  even more that you guys are nowhere near professional as your marketing scheme you guys have going on.  Do yourself a favor run Luxury car rental [redacted], Exotic car rental[redacted] & Ect I am placed on the first page of [redacted], and the # 1 rental company in [redacted], We are well known with many celebrities and world wide famous and powerful government officials from all around the world who get cars from us when they visit [redacted]. We currently own 65 High end exotic and luxury cars via [redacted] vip where we rent them out for profit, and I also own  a technology firm called krypto-tech which develops security applications and research for global private firms and governments. And it discuss me to see your security is ineffective. I am not interested in using you guys as a backup merchant any longer. And don't want anything from Square. Do your selves a favor hire a better security team and you guys should discuss security measures because the message you guys sent me is a boat load of crap. Have a good day ! 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 Again and for at least the 6th time Square's response is not a response to my complaint but a general answer to any complaint.  At least this time the response is a bit closer to the actual complaint.  Square did not charge me "credit card fees"  Square charged me for services that I could not use after Square cancelled my account. Square billed me for months for their services that only a client with an active merchant account could use.  Square refused to respond to my emails and the only reason I found out how to stop this was via Square's Facebook page.   So beyond suddenly cancelling my account Square continued to bill me for services I could not use, refused to address the issue and now just ignores my complaint.  Sadly very consistent with my entire experience with Square.   Hopefully, more people will read the posts here and the deservedly terrible reviews Square garners and stay away from them.   Thank you for trying - [redacted] Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
A member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Section 6 of the Square Seller Agreement that states, "By creating a Square Account, you also confirm that you will not...

accept payments in connection with the following businesses or business activities: (10) prepaid phone cards or phone services".
Additionally, in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because this is no different than the canned response the support team sent. Square would have needed to submit the information I provided them (such as the signed lease) to the senders issuing bank. The facilitator of the payment played no role in resolving the dispute and simply went into MY account and took back the funds. 
I AM NOT A BUSINESS. You keep talking about chargebacks, but I am not a merchant selling products. This was a person to person payment!
Sincerely,Imran[redacted]

The funds were never charged back to my account and this was verified with my banking institute

Complaint:[redacted]I am rejecting this response because:I don't understand how you have a business that deal with people's MONEY!!!! and you have no phone support. What kind of business are you running here? And since you "only communicate through email" why is that I haven't received a email in over a week? You guys stated that my case was passed on to someone else of a higher caliber and I have yet to receive any information about it since. Sincerely,[redacted]

Thanks for getting back in touch! Looking at your account, the payment from [redacted] was never sent successfully to your account. [redacted] account should have been refunded within 1-3 business days of the payment. You can view your transaction activity for Square Cash payments from the Cash app, or online at Cash.me/account.To view your transaction history in the Cash app:Tap the clock icon in the top-right corner of the screen.Tap on a name to view your activity with this person.To see specific payment details, tap a payment.To view and download your transaction activity online:Visit cash.me/account from a computer.Sign in with the phone number or email address associated with your account.Click on Activity on the left panel of the page to view your complete payment history.If you’d like, click Download in the upper-right corner and a report will download to your computer that you can open with Excel or any common spreadsheet software.Let me know if you have any additional questions. I’m happy to help!Best,Darin

Hello,
As Square emailed you today. The funds are currently pending as of 12/07/17. You should see them on your account shortly.Thanks for your patience.

Hello,
Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square...

Payment Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square.
Any funds currently in your account will be held for 90 days from the date of deactivation (Account deactivated on November 22) before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms....

Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

ello [redacted],We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your Square account processed an excessive amount of prepaid card transactions, which violates the Square Seller Agreement.We regret that, starting today, you will no longer be able...

to process transactions using Square.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.