Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because: I have been unable to reach square. I am unable to call and the levying officer has also had trouble reaching you guys. I understand the tax levy but explain why you are unreachable?Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
1) Square now says they cant fully verify the account. That's not true, we provided them everything they asked for.
2) Square also states sign into the computer dashboard for verification. We did that previously. Now it states account closed and you can't sign in.
Square had an obligation to do due diligence and Square is committing a fraud by setting up accounts and then holding up payments, when proof was provided that all orders were delivered in full. Square charged a fee and did not provide processing the payment as agreed.
Square did not properly respond to the complaint, they used a canned answer which is not correct pertaining to the problem.Sincerely,[redacted] Sincerely,[redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: There was absolutely no reason for a dispute to be made and I was unable to challenge any dispute. I made simple transactions with a family member in which he sent me money that I sent back at his request. Square cash required a 1% fee of what was sent to me, resulting in the amount I sent back to him. He is not the one receiving he money because someone has hacked into his account and used different bank information. Whoever that person is, they attempted to dispute every charge that I’ve ever done with him. He’s been locked out of it for months, so someone else is stealing money from me. Square cash should be able to see that the bank account on that person’s username does not match the bank account from the previous transactions we’ve done together. I can screenshot proof of what happened if needed. But I am very unhappy and disappointed that square cash allowed this to happen now on two occasions and see nothing wrong. Not only that, but it’s a shame that I can’t contact them directly, but have to use the Revdex.com in order to file a complaint. Sincerely,Isaiah [redacted]

Square can confirm that these funds were successfully delivered to the recipient’s linked debit card. If you are having trouble locating these funds, feel free to reach out to Square directly. https://squareup.com/help/us/en

Complaint:[redacted]I am rejecting this response because: I have asked for a clear reason as to why our account was deactivated. This has not been given. I also specifically requested a phone call to sort this out and this request has also been repeatedly ignored.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Cash app is still holding my money! How will I receive my funds back?
Sincerely,Adrian [redacted]

Please refer to the following email sent on DATE:  Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Please refer to the email sent to you on [redacted]: Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 30 days.

Hello,
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further.

Initial Business Response /* (1000, 5, 2015/11/20) */
Square responded to your inquiry on November 5th. The most recent email to you was sent on November 16th. Please reply to that email with the information they requested if you need further assistance with this matter.

Initial Business Response /* (1000, 6, 2015/12/03) */
Upon further review, an email was sent to you by a Square's Support Representative. The message states, "If you believe you are operating within the Square Cash Terms of Service, and would like to reattempt your transaction, please provide: 1....

The intended sender 2. The amount 3. The reason for sending the payment." Please reply to the latest email correspondence between Square with the requested information.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have resolved the issue on my own, but do not like how Square handled it.
Final Business Response /* (4000, 10, 2015/12/20) */
This complaint has been resolved. Please respond to the latest email correspondence with Square with any additional questions.

Hello,
Square's records indicate you refunded this payment to the cardholder on March 19.
Refunds typically take 2 business days to process but can take up to 7 business days. The full purchase amount, including the fees, was returned to the cardholder.

Hello, We’re sorry to inform you that we deactivated your account. We reviewed your account and found a pattern generally associated with high-risk activity. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days,...

unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We apologize for any inconvenience this may cause. Sincerely,

Complaint: [redacted]I am rejecting this response because:
You are wrong as clearly shown here by this letter the customer received AFTER you made your decision. The customer was recharged for the full amount which should have been given back to me. The transaction was decided in MY favor NOT the customers! I also have the customers CC statement showing they were rebilled. Sincerely,[redacted]

Hello,
Square's engineers were able to successfully void the pre-authorization that was made by the transaction being referenced. Now that it has been voided, these funds have been returned to your Cash app balance.

Initial Business Response /* (1000, 5, 2016/01/28) */
Square has reached out to you via phone and email and this issue was resolved. A total of five deposits were made to your linked bank account on 1/26/16. Please refer to the latest email correspondence between you and Square for any additional...

questions.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did contact me and deposited my funds into my account as square advised in their response. It took a full 2 weeks before anyone reached out to me with any information.

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hey [redacted], Thanks for reaching back out about this. Your card can’t be linked to Cash at this time. I’ve documented this case with the appropriate team. In time, they may be able to add support for your card issuing bank.If your card becomes supported at a later date, I’ll reach out to let...

you know. In the meantime, you’re welcome to link a different card for sending and receiving Cash.Thanks for understanding. Please let me know if there is anything else I can help you with.Best,TaylorSquare Support

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Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Complaint: [redacted]I am rejecting this response because:
This response is unacceptable. We have no way of contacting these customers to get our money in another form of payment. These are not all regular customers, but one time customers.
Bottom line: We have done everything legal to satisfy your HIGH RISK profile, in ensuring that our business is a legitimate legal business.
What we are requesting is for you to release our funds. We have passed all security measures and have taken tests and been trained for money laundering. This is not the case. The transactions were legitimate and you have no reason to hold our funds.
Why cant you let me provide you with the proof that you need in order to prove that the transactions were legitimate. Ex. Signed authorization forms, money laundering certifications, etc.... Whatever that you need we can provide to you that we are a legal business.
Sincerely,[redacted]