Flick Enterprises Inc

Thanks for writing in and letting Square know. Square has notified their Account Services team of this seller. They will handle it accordingly. Please know that Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once...

Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page

I am rejecting this response because: My bank informed me that there are no pending deposits and my friends bank has not refunded the money to her account. How do we go about canceling the payment? It has been well over 14 days, the payment has not been claimed and there is still no cancel option.
 
If your "friends" bank has not refunded the money to her account we recommend they file a claim with the bank.

Complaint: [redacted]I am rejecting this response because this still does not give me any answers as to why my account was deleted in the first place.  It is rude and unprofessional. Sincerely,[redacted]

Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing...

bank. While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute. Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."Article 27 further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."Billing disputes can take up to 90 days to resolve, however, each timeline varies depending on the card-issuing bank. Until Square receives official notification of the resolution, Square is unable to resolve the case.

Complaint: [redacted]
I am rejecting this response because:it fails to address the matter in question. This is the same email received from them before my complaint. I do not know which transaction is being contested and for what reason. Why are they refusing to call me for a chat. They are depriving me of my livelihood by refusing to pay my money. I need to know which payment is being contested hence this issue remains unresolved. They need to stop forwarding prearranged messages and put a voice to square inc. 
Sincerely,
[redacted]

After reviewing your account a refund in the amount of $[redacted] was issued back to your customer on 6/17

Unfortunately, this is something that all Square users are experiencing and will happen with any third party API payments.  Square has received this feedback and will forward it though to Square's development team to be aware of this issue.

Please refer to the following email sent on [redacted] 22: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies,...

you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."If there is additional information about your transactions or your business that you would like us to take into consideration of an early funds release or a full reactivation of your account, please submit that information here. Our Account Services team will review your request and you should receive a response within 2 - 3 business days. Again, we apologize for any inconvenience this may have caused. Sincerely, Square Account Services

(The consumer indicated he/she DID NOT accept the response from the business.)I did not receive a email from Square inc. The situation is still not being addressed. Take responsibility and keep your promise to your customers. You promise a free card reader, deliver please.

(The consumer indicated he/she DID NOT accept the response from the business.)How am I supposed to know that someone is using a major credit card or a prepaid credit card? I had an invoice for the sale of merchandise, the customer paid with a credit card. Square did not notify me that the credit card is prepaid or major! You guys should be shut down because someone walked away with over 5k of my business equipment!

Complaint: [redacted]I am rejecting this response because: the money has not returned to [redacted] bank and it has been 3 months since the transaction. They need to refund her because her bank states it went into my account. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: We have been locked out of our account. We can't charge any cards due to that. Also, Square has been...

holding our money. Saying that we have been deemed a high risk account. We have been using them from Aug of 2014 to May 5th of 2016 without any charge backs or refunds. Without warning they just shut down our account quoting their #42 clause in their contract.  Which makes NO sense. The response that they are giving is very vague and without customer service to actually talk to. Our complaint is still not satisfied. 
Sincerely,
[redacted]

Complaint:[redacted]I am rejecting this response because: This is the same response again. This is not a satisfactory response. I have requested a phone call so that someone can explain the issue to me. We are a legal business involving a recreational, olympic class sport. There was no reason, warning or inquiry into this issue before our account was deactivated. There has been nowhere near a satisfactory response from them. Unbelievably disappointing customer service.
This issue has not been resolved in anyway to my satisfaction.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/29) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer service reps. Told. Me. Twice that I would be getting my money within 24 hours so I made payments out of my accounts not accordingly... I then got a generic email stating I was under review and they completely cut off. My access to customer support via email or phone. The client whom I cha get for this transaction even called and wrote a notarized letter stating ING they were happy with their service and would not initiate a charge back etc. I have tried several. Times since to contact them and I am denied any kind of customer service... 1000 dollars is a lot of money for me to lose, and for them to held my money and block all access to customer service in unacceptable. I am also seeking advice from an attorney about recovering fees I have incurred... I have the person dates e c whom told me that my money would be there within 24 hours and I took them for their word. I never had any problem up to this point and deposits were always on time I want my money.. I am facing eviction because of this. They have held it long enough
Final Business Response /* (4000, 9, 2016/01/18) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been lied to mutliple times and customer service has been denied to me and my lawyer by phone. I get canned answers, lies and no response to emails as well. We are working on asubpoena to get all pertinent information, in the mean time I am out of my money while they make interest on it. I have requested a call back via email multiple times...as far as Iam concerned, if you are still holding any of my money I am STILL A CUSTOMER. I again request a call and verification that I will actually recieve my 1000 dollars. I have been told on multiple ocassions I would receive it and never have. I want a call from customer service AND my momey or VERIFICATION I will be getting it on the 90th day which would be the 15th of next month

Initial Business Response /* (1000, 5, 2015/06/22) */
Hello [redacted],
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account...

for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

If you’re stating someone provided your daughter's banking information and regular withdrawals have been removed from her account, we would make sure the account has been closed, then we would recommend you contact your local law enforcement and file a report. Due to the private act Square can not release any information to you but will work with law enforcement in anyway possible.

(The consumer indicated he/she DID NOT accept the response from the business.)That's still not an answer or response because you haven't given me a valid reason on why you're going to hold the money why you are closing my account or why you sent me letters saying that my customers that came in were fraud and told me to call the cops

Initial Business Response /* (1000, 5, 2016/02/03) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member from Square's Support team has been assisting you with this matter. An email was sent to you by a member from Square's Support team on September 28, 2015 stating: "I can confirm that they were successfully...

delivered to his previously linked debit card as this was the card linked at the time of payment."
Additionally, the member from Square's Support team indicated that they would reach out to the recipient and assist them in resolving this matter. If you have any further questions, please reply to the email message that was sent to you by the representative from Square's Support team on September 28, 2015.

Initial Business Response /* (1000, 5, 2015/12/01) */
Upon further review, a member from Square's Account Services team emailed you on November 17, 2015 and this issue is resolved. The message states: "Square's standard deposit schedule automatically sends payments as one lump sum every evening but...

Saturday. Payments processed before our cutoff time are deposited the same day and generally post to your bank account the following morning. Payments processed after our cutoff time take one extra business day."