Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/11/17) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Complaint: [redacted]I am rejecting this response because:
Gettng paid from My customers is NOT suspicious activity!, 
AND Square wanted Me to give out my customers information!
 
So, I'd like to ask anyone that reads this to ask themselves.. which 
was suspicious activity??
 
And I'd like  everyone that uses Square, or is considering useing Square
to go look up the complaints about Square, and decide if they really want 
to use a company that won't have a problem with Your transactions untill
You try getting paid for a few thousand dallors, at which point Square decides 
it's worth loosing a few customers to TRY and hold their money for 90 
days and collect interest on it all the while.
 
Use Your best judgment.
thats all I ask.
Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because: It wasn't any business representative that responded to my complaint, it was a boiler plate cut and paste response from a robot. The transactions between my customer and I were authentic, authorized, and certainly NOT high-risk. Refunding the money isn't possible due to her account closure and migration to a different bank. I want to know why I've been singled out when there hasn't been any complaint EVER nor has there been even ONE charge back. How is my account deemed high risk? I HAVE referred to their Terms and Conditions, Section 36, as suggested, and I've found NO answers or any violations on my part. Square is just a "take the money and run" bully preying on small business veterans like myself who are trying to supplement their income before retiring. Such greed from Square!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Square continue to allow the business to commit fraud against customer by allowing them to conduct fraudulent transaction by using Square Service.
You have not taken any action to stop such fraudulent transaction, and for these reason I'm unable to accept your resolution as being acceptable.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
This is the same exact response I rejected.Sincerely,[redacted]

Hi,Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information:Square Account phone number and email addressOnce I receive this information, I’ll be able to investigate further. Thanks for your help!here...

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms.
On March 20, Square reviewed the additional...

information/documentation submitted by you, and sent you the following message in regard to your pending Square balance;
"Thank you for your patience while we reviewed your account.
We are happy to inform you that we have released the hold on funds in your account and they will be sent for deposit to your linked bank account tonight. Depending on your bank, you should see the funds in your account within 1-2 business days.
After reviewing your account and the submitted information, the status of your account will remain unchanged. Moving forward, we will be unable to process payments for your business.
We apologize for any inconvenience this may cause, but our decision to deactivate your account is final."

Initial Business Response /* (1000, 6, 2016/01/25) */
Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once they receive notification of the billing dispute. Square does not have the rights to assist buyers with...

complaints or payment disputes.
Security is Square's top priority. If you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/3796

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, it is with the upmost dissatisfied method of process I had to go through and would strongly recommended the way Square handles their communication and financial withholds be deeply looked at by a outside agency. The thousands of online complaints that revolve around the same problem I had which I have found online just in [redacted] and [redacted] alone is staggering.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: This is a total lie. I have proof there is no charge backs. the account was opened on [redacted] 28, [redacted]. Deactivated on [redacted] 29, [redacted].one one charge on this account. called cardholder who confirmed with his card company there has been no charge backs. You can even look at my square account and see there has been none.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/03/08) */
Square sent an email on 2/21/16 requesting information and never received a response. The message states: "To ensure the financial security of both you and your customers, we need to verify some information about your account. Unfortunately, we...

cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this period. Our goal is to resume deposits to your bank account as quickly as possible. We're sorry for any inconvenience this may cause." The customer code for phone access can be requested in the latest email from Square.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are blatantly lying. I filled out their automated linked questionnaire with attendant bank statement attachments and forwarded it to them by pushing the "submit" tab at the end of the form. They sent me an automated response telling me that they would review the information and get back to me on 1 or 2 business days. Again, they did not ever "get back to me," nor did they make the funds available despite waiting over 14 days for them to do do.
They have no way of being contacted by phone and that is undoubtedly by design. Their customer service is non existent and their service is little more than an organized racquet.
I have facilitated a customer refund and I will never use the service again and would recommend that to maintain your credibility with consumers that you earn people about this company's opaqueness and questionable business practices and procedures.
Final Business Response /* (4000, 15, 2016/04/04) */
Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further review. At this time there are no other updates for this account.
Final Consumer Response /* (4200, 17, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are ignoring the underlying nexus of the complaint in that they do not address the absence of a meaningful way to speak to anybody from this company to address or resolve a complaint. There really is not a customer service.

Initial Business Response /* (1000, 5, 2015/12/23) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While they just responded that the hold is only for 90 days I have an email stating 180 days. Plus there was absolutely no fraud done on the account. Furthermore, they do not even give you a phone number to call and dispute the information.
Also, they talk about not allowing transactions that act like cash advances, yet they send you emails in the beginning to run a transaction using your own card. Which I also, have an email of as proof.
I need a specific date when my funds will be released to my business and not a generic response with the dates changed on them from 180 to 90 days in order to put a front for the Revdex.com. Seems like I will have to go to the next step and get my attorneys involved. Possibly start a class action lawsuit for the unethical practices this company does.
Final Business Response /* (4000, 9, 2016/01/14) */
Upon further investigation, Square has indicated that you have an outstanding owed balance of $-632.05 due to various chargebacks on the account. Please reach out via email for further information on how to address your outstanding concerns.

Complaint: 11803864I am rejecting this response because:To Whom it May Concern: Square responded to my complaint after you forwarded it to them. There response is to ask for my email address associated with the Square Account. They know my email address as they send emails saying that my emails to them were received and to indicate that they have tried to debit my bank account. However, if this will facilitate a positive resolution for me, please forward the following email address to them: [redacted] Thank you for your time and attention. Sincerely,[redacted]

Hello,
Square attempted to contact you on October 2015 regarding some unusual activity in your account. Because the nature of this activity is personal to you, Square will contact you directly as soon as possible to resolve this issue.
Square apologizes for any inconvenience this may have caused.

Complaint: [redacted]I am rejecting this response because: it’s my money and it leaves me in a financial burden compared to the major cost moany that has millions at the expense of little people like me...I want my money deposited to my Acct for the remaining balance and will not wait 180 days to retrieve what is mineSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please refer to the latest email correspondence sent by Square on [redacted]. Hello [redacted],Thank you again for getting back in touch. Unfortunately, after reviewing the information you submitted, we will not be able to process your most recent payment for $[redacted], and the funds will not be deposited...

to your bank account. We're sorry for any inconvenience this may cause.We ask that you please refund the transaction back to the original card and seek an alternate form of payment. To refund a payment, please log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=785b952c46b1b3175937eb976e29b188e6684e8...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund".In the future, the best way to avoid issues with declined payments is to keep your transactions under $[redacted] Please note that it is against our Seller Agreement to split transactions (for example, charging $[redacted] twice instead of $[redacted] once), which could result in deactivation of your Square account. If you have any concerns, please refer to Part 1, section 12 of our Seller Agreement (https://squareup.com/subscriptions/r?ee=8dfa4db276196cb3c7e3fe08ec7580c6f2f2e47...⇄ Thank you for understanding.Sincerely,Square Account Services

Hello, Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Hello,Square has implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, you are responsible for safeguarding your password and for restricting access to the Services from your compatible mobile devices and computer(s). Square investigated the matter and found no evidence indicating that Square’s system was in any way compromised. As soon as Square was made aware of the issue, steps were taken to resolve and restore the security of your Square account.For more information, please refer to Section 8 of Square's Terms of Service.

Hello,
Square took a look at your account, and while it appears these transactions were made successfully, Square has received notice that you disputed them directly with your card-issuing bank.
Square will work directly with your card-issuing bank once we receive notification of the billing...

dispute. Please note that the dispute process can take up to 90 days to resolve.Your card-issuing bank will be in touch once an official resolution is available.