Floor & Decor

They sent my order late and different color tilesThey refuse to pay for return shipping and refund what I was charged On March 10th I placed the order for different types of tilesThe order was $for the product and $for the delivery)On the 12th they contacted me to let me know that they don't have one of the products and few days later they charged again my credit card for the amount I was suppose to get refunded On the website it says that the delivery is guaranteed 7-days (as it is included with all the email correspondence) On March 19th I received pieces out of the pieces I was suppose to getI called them and they told me that the rest of the order is on the way and they are going to email me a tracking number I called them in the meantime to check on my order and nobody could give me a clear answer, so on March 31st (days later) I requested a return label and a full refundThey refusedInstead they send me another partial order (

Very irresponsible store an employeesOn June 3-I bought square feet of tiles for my living room,the Contractor I hired started installing the material on Wednesday June 6-On June 7-he noticed that the second pallet had different shade from the one he installedI contacted the store on June 7-18, talked to Mary and explained the situationShe said she will contact the Port to verify that they had the shade I neededOne day later she said the port confirmed the inventory and that she ordered the pallet I needed and it was going to be delivered to my house on Tuesday June 12-It never came on that date, I called the store and couldn't talk to Mary because now she was on vacationThen I was transfer to Julie, who in coordination with the operations manager, told me that my pallet was going to be deliver to the store by Friday June 15-because Mary didn't place the order and my new delivery date was June 18-Today June 18-18, I didn't receive the material neededNow I am talking to Scott, who says that the store doesn't have the confirmation from the Corporate Office about the availability of the material I need to finish my living roomThat he is waiting on that, so he can ordered from the Port and then schedule a new delivery to my house, if he finds it In the meantimeMy house is full of dust because the work can't continue until floor is installed, I have two small kids that can't live on the house because all the mess around, they are staying on friends house, something that was suppose to take a week, now it is starting the third week without a solutionEvery time I call the store my case gets handle by a new person that says the prior person didn't handle it correctly, so it is a new storyI have a lot of extra expenses involve in this situation, the project can't continue, my house is still a mess, contractors were scheduled to work according to the delivery dates that I have been giving and none of those dates the material cameSo I had to pay for their day of work, my kids are living somewhere else my house, I have spent a lot of time calling the store trying to get updates, a lot of time on hold waiting for someone to answer me, all this because of the incorrect way this store is handling an error on the shipment that got delivered to my house Extremely dissapointed on this store I thought was a serious business DO NOT BUY THEREDO NOT WASTE YOUR MONEY!!!!!!!!!!

I purchased merchandise The store admits an employee agreed to hold the merchandise but they sold it with no notice and no refund I established a pro account at the store and worked with a Pro contact person I live in Wisconsin, over miles away I typically made purchases on the pro agent's recommendation and traveled to the store to pick them up On one run for tile I found a 3xpiece of Cottage Crackle tile that I thought might work for my project I purchased piece of the tile and found that it matched when I returned home to Wisconsin I immediately called to store and purchased pieces of the Cottage Crackle tile by phone I travelled to the store several times after the purchase but each time my vehicle was full with new purchases so I was unable to bring back the Cottage Crackle tile I notified the Pro agent that I also had issues with my builder which delayed my project and she told me that due to the volume of business I did with the store and the fact

I purchased tile that was on clearance and more than half of the pieces was brokeni spoke with [redacted] at the store and he said there was a sign that said broken pieces on it, which was not truethe sign had the sq ft the cost no return and the type of tilei stated I could show him the picture that was taken with sign on it and he said he didn't want to see it because he knows what the sign sign saidthe pieces of tile on the top of the packages you could see was in good condition but when the package was opened and tiles was taken out they were brokenand to make matters worse about the situation [redacted] was rude Product_Or_Service: porcelin tile

Failure to respond to negligent actions of employees Ee visited the store several times and met with your designer [redacted] who helped us pick out our floor and shower tiles, which were purchased on 7/23/ As our quote and invoice show, we purchased Soft Ash flooring tile Upon opening the boxes, my wife and I thought that the color of the tiles did not match what we thought we had purchased Approximately two weeks ago, we returned to the store with a few pieces of the tile we received to match it up with the sample in the showroom We were greeted by a female employee who walked with us and looked at the tiles we brought in and compared it to the Soft Ash tiles on display We were told that the color variations we noticed were and that if we opened all the boxes, we would notice that the variation would eventually match what you have on display In short, we were told we were wrong about thinking it wasn't the right material The flooring tiles have been installed an

Was directed to buy the wrong color grout by staff at Floor & DecorManagement validated their mistake on, but have not offered a viable resolution On 11/17/2017, bought tile, mastic, and grout at the Norco storeWe asked store employee for directions on which grout color to buy, again, based on the store displayWe were directed to buy Flexicolor gray #grout by the employee and the number on the information card, directly below the display we referenced We double-checked the colors and had the tile installed on 11/20/ The grout was installed per the manufacturer's instructions by a trained contractorThe grout was shades darker than the grout on display in the storeWe returned to the store on 11/29/to inquire about the color differenceThe store clerk told us their policy was to 'use whatever grout is returned' for the displaysWe asked to speak with the manager Eddie and he confirmed their information card had the matching color number of the grout we bo

We went to this store to purchase sqft of porcelaine tile for our Rec/Game roomAfter telling the salesman what we were looking for he switched us to a vinyl strip floor called NUCOREWe purchased it based on his recomendations and installed it in our home only to find that after laying 2/of it there were multiple scratches appearing on itWe used furniture pad movers on the pool table but it still scratched and we found scratches at all the entrance areasWe stopped what we were doing and took back all the unused floor back to the store for a refundAfter receiving the refund for the unused portion of the floor, they told us to send a copy of the receipt and pics to [redacted] in order to file a claimWe later found out that [redacted] was the store managerWe did so and after several weeks of unsuccessful attempts to reach her to verify she received our information she finally answeredShe told me she needed more pics and that she was going to attempt to get some credit

Floor And Décor - Nucore 100% Waterproof vinyl We purchased the NuCore Cocoa Oak Hand Scraped Plank with Cork Back on 5/13/We opened credit card and charged $5K to have new floorsWell we just install our new floors and not even a week in we already have scratches on the floorWE have put felt on the bottom of our furniture and still are seeing scratchesCalled customer service 6/7/and all they could tell me was put felt on bottom of furniture, umm this is what we have done! I can not believe that a luxury vinyl that wasn't cheap would be having problems the 1st week inVery disappointed with the product! If I would have known that this flooring was going to be like this I would have NOT bought it at allI called and asked about maybe a sealer to go on top of it to help with the dirt or whatever is scratching the flooring, and YES we sweepAll that customer service could tell me was to put felt on stuffI repeat I HAVE DONE this! I could only imagine after a year on

We purchased porcelain tile from Floor & Decor same die lots, sku's everything was identical, except the first pallet was 1/16" inch bigger than second pallet! We have pictures, samples and boxes showing the difference The lower floor was almost finished when they started using the second pallett and discovered the size difference When contacted they asked all stores to find if they had the larger, when discovering they did not stated that I had to contact and PAY a Certified Floor Inspector and go after the manufacture I will never purchase from them again! They do not stand behind there products, now I have two floors with two different size tiles, some of the smaller had to be used on the bottom because we have a time limit on finishing of this project No replacement tile and there is always breakage and chips that need to be replaced Would appreciate any help that you can give us! Product_Or_Service: Porcelain Tile Dimarli Blanco Order_Number: XXXXXXXXXX Account_N

I will never purchase anything from this store after my current situation is resolvedI purchased flooring from the Moorestown, NJ location on 11/23, and was told my order will be in within a weekI let a week go by and after hearing nothing I called the store and spoke to the assistant manger ChrystalDuring my phone asking for an updated status it was then confirmed that the flooring is no longer in the warehouse and scheduled to be discontinuedImmediately, I asked for corporates number but she asked me to remain calm and promised to resolve my issueYesterday, I called the store on 12/to get an update and was told the flooring was ordered from their Florida store and is currently in routeI called the store back again today, guess what everyone lied, the Florida store hasn't shipped my flooring and no one knows anythingBill the store manager wasn't available and it seems no one cares to helpI'm so frustrated with Floor and Décor and wish I'd never stepped foot in their storeWhat you don't pay for flooring you pay for in lack of customer service and canceled appointments with your contractorThis store needs better management as this is unacceptable

Regarding my promotions The store that I went to is in Florida but it is located in Boynton Beach which was not an option for me to choose from I have two promotions and just realized on my monthly statements that they break the payment and apply to both promotionsI want all of my money sent to the first promotion to pay that off firstI was told that I had to call the finance department to tell them that is what I wanted to doI called [redacted] the number which I was given from chats that I had on the website for Floor and DecorI have been on hold for over an hour to talk to someoneI have done chats and you get to ask one question and that is it on the chat if you have another question regarding the answer you receive you have to open a new chat because you are cut off of chat after one question

I placed an online order and needed it shipped I paid extra for the shippingWas told it would take 7-business days to arrive They charged me They charged me 476.96, of that was shipping They never shipped it and I am trying to get the order cancelled and my credit card credited I have a series of emails saying the order was shipped when it was notIt put my job behind a week cause my contractor was waiting on tile that was never shipped Customer service is hard to reach on the phone You are left on hold forever waiting on someone

I placed an order over a month ago for a few pieces for the floor that needs to be ordered since it's not sold in the storeFirst they told me it takes daysWhen I called the manager [redacted] was asking me what was I told rather then checking her computer to see if my order arrivedAfter being on hold for about an hour with the back and forth of them looking I decided to go in personSpoke to the manager in person and a rush was placed on my orderMind you my floor has been installed except for these finishing pieces for the stairs and the doorsI called the next week and again either no one answers and when they do they keep you on hold in increments of minutes to then transfer you to another departmentAgain nothing on my orderSupposedly there is a delay on the orders since they are made when you orderCall again the following weekAgain same amount of wait timeAlmost an hour later a different manager will email the manufacturer and call me the next dayNo call the

My husband and I purchased x super sealed saltillo tile flooring from Floor and Decor in early We have been extremely disappointed and concerned with the product The tile is peeling, cracking, and breaking extensively This tile was supposed to have come with coats of sealer already applied to the clay We followed the installation recommendations and added a topcoat as well We love the uniqueness of saltillo tile and how no two pieces are the same These problems that we are experiencing however, go far beyond imperfections and occasional lime pops It affects our daily life We do not think that is is unreasonable to want to walk around our home barefoot without stepping on broken pieces of tile I have actually had to pull out pieces of tile stuck in my children's feet! This is simply unacceptable for product that is practically brand new Throughout my husband had been corresponding with customer repswho tried to tell him that what we were exp

I see someone else was shocked to find out the customer is charged shipping even if the flooring is shipped to the store I spent a month looking at different floors took samples home decided on a new product from Armstrong went back to the store talk to the salesman he explained that there was a fee for shipping to the home but shipping to the store was freeHe knew exactly what floor I was going to purchased he wrote down the sku so I could order on lineThat night I ordered flooring cost $and shipping to the store was $ I figured it was a mistake since the guy in the store said theres no fee shipping to the storei called the following day and was told yeah you have to pay the shippingThere are no signs in the store, the salespeople never discuss the fee only stating shipping to a residence will incur a feeThat brings the price from $2.99/ft to $5.27/ft what a rip off I did get a call back saying they would only charge me half the shipping fee, I refused its bait n switch

Floor and Decor recommended me to use this grout on the floor of the bathroom shower ,never seal bostik groutThe problem was with very hot water pieces of it started coming offWhen I called they said there was a problem with it and they would pay for me to have it taken out and grout to be put inIt was a hard process and my contractor charged I sent pictures and a receipt and returned the bostik groutNow they don't return phone calls and never sent the money Product_Or_Service: bostik never seal grout

Hollow spots on newly installed floor, indicating subfloor deficiency the contractor failed to address We had solid oak glued on concrete floor, installed more than a month agoAbout sfOne of Floor and Decor's contractors did the installationPlank and glue all bought from F&D Now we found about a dozen hollow spots, half of them about 2xsfSome of them squeaky when walked on The contractor clearly didn't check or level the sub floor for flatnessHe suggested doing glue injection as a fixBut after only spots were addressed, he refused to go on citing "it's costing me too much"HSS which is the company handling payment and mediation for Floor and Decor suggested doing an inspection, but said the contractor has to agreeAnd the contractor clearly hasn't agreed It's been close to two monthsMy house is still messy, many missing time from work, many holes drilled in my brand new wood floor, I'm still left with bunch of hollow spots, and no words from HS

March 18, - Purchased boxes of 3/Birch Caramel HS, Orig$per boxOrder was paid for and to be held in the F&D locations storageI stopped back into the store and spoke with the sales assoc., [redacted] who extended the storage for days due to my fathers terminal illness/travel I returned to the store multiple times during the extended day period to pick up the order with my invoicesI was told the order was picked up and there was nothing they could do to help meThe contractors were coming to my house to install this 'missing? flooring, so I had no choice but to re-purchase the product and rush home to meet the contractorsI purchased EVERY box that was in the store and told them I would be back to resolve the matter of my missing order of boxesI was told they would put an investigation in on the missing boxes and contact me, I was never contacted Sept 2, ? I showed up with all my invoices in hand to hopefully resolve the issue of the missing

I ordered some tiles that needed to be shipped from their Georgia location on January 6th, I was told that it would be 2-weeks before I rec'd my product I paid in full for the tile and my receipt states that my pick up date is 1/ I did a follow up call 1/to see what the status was on my order and I spoke to [redacted] the manager I was told it had NOT shipped yet from Georgia and she could send them an email to see what the status was I was told the next day that it would ship on 1/ I then called on February 1st and spoke to both shipping/receiving and***Both said the truck isn't in yet and they have no idea when it is coming I called the corporate number and spoke to a [redacted] at their call center on 2/ She could only tell me that the order shipped and it should only take 3-business days for the store to receive I called the store on 2/and spoke to*** She told me it should be on the truck for delivery that night and I could pick up the tile on 2/

On 9/I bought Nucore Vinyl Crosswind flooring from store # [redacted] Upon checkout, their ONLY cashier incorrectly charged us for boxes instead of Luckily, my husband caught their mistake and we were successfully credited Upon installation of floor, defects were noticed and we presented physical pieces of the edging system to the store (Drew, the flooring manager) but were brushed aside and told it was a popular product and no problems were reported.The installation was completed with same breakage results and now there's noticeable spaces where the edges won't hold together and floor is separating You can see it's where the crumbled edges will not hold the planks together and this flooring is supposed to have a lifetime guarantee in household situations It hasn't even been a month and it's catching debris already I'd hate to think of what it will look like years from now.We returned to the store to speak with someone and finally, upon locating an employee