Floor & Decor

I bought boxes of laminateMy professional installer went to install the flooring and it was defective and advise me to return itOf course he opened some of the boxes because he was installing the floor!! When I went into the store I told them that some of the boxes had been opened but the product was defective and it should be refunded in fullFirst thing is, there was only one cashier and five other employees standing around while the line of customers grewThen a "manager" came over and I explained the situation he said to bring the flooring to the back of the store so he could inspect itI had a professional installer that has been doing this type of work for more than years tell me this was defective and you're telling me that some high school kid is going to inspect it properly and give it a fair evaluationI showed him texts messages and even offered to call the guy because I don't really know the situation from a professional perspective
We took the truck to the back of the warehouse to drop off the laminate and we met two other employees who came out to remove it with a fork liftThey moved it off the truck and put it on the groundAt that point, my father backed the truck up and hit the side of laminate and supposedly damaged boxesYes, you may at first think it's my father's fault for hitting it but the laminate was in the procession of a floor and decor employee who did not properly move the product a safe distance away from the truckThey in fact lowered it behind the truck and nobody would be able to see if something was behind thereAt that point, they laughed and made a joke about the situation and told me they would refund out of boxes because they were "damaged"When we asked to see the damaged pieces the manager brought out damaged pieces out of boxesAll boxes should have been refundedThe reason I was returning the product in the first place was not because I decided I didn't like or I found something else it was because it was defective (the manager did test it and find that the product was defective after putting pieces together) and I should have not been responsible for the damaged boxes because of the negligence of your employeeI will never shop at this store againAny future customerbeware!!

Flooring manager misrepresented that the wood flooring that I purchased was pre-finished ready to go out of the box when actually that was wrong
The flooring manager and customer service manager have been giving me the runaround for over eight monthsThey misrepresented that the flooring that I purchased was pre-finished when actually it required a buff and oil treatment upon installation Once the floor had been installed, many stains appeared and we were not able to get them outUpon contacting the manufacturer of the flooring were told that flooring should have buffed and oiled before when we laid the floor The complaint department required me to get a third-party flooring investigation inspection report which cost me $They said that they would reimburse me if there was a legitimate claimI got a bid to wash the stains and Buff and oil the floor and the cost is $Floor and Decour said that they would take care of it but when they receive the bid they said that

Store constantly gives me product I did not order, setting back my installation weeksPoor customer service
Mr***, Manager of Customer Care,
I am writing to let you know how extremely disappointed I am with a recent purchase I made with your companyI just bought my first home and wanted to install new flooring throughout my sq ft houseRather than go to my usual Home Depot or Lowes to take advantage of my military discount, I chose to give Floor and Décor a chance because I has seen commercials about a sale that was going on
I purchased *** sq ft worth of Valley Ridge Porcelain Wood Look tile, lot***The *** store would not order the tile from the other stores in town for me to have delivered or picked up at a store closer to my home in Peoria, so I had to drive all the way to East Mesa (one hour each direction) to pick up the tile after I called and had them set it asideWhen I get home, the tile installer starts laying the tile and notices that th

I needed about boxes of engineered hardwood floorboards On June 25th, I went to Floor and Décor in San Antonio and bought boxes from them on the assurance that more boxes of this specific make and color would be coming to their store in JulyI spoke to three different store workers that day, and each one assured me that a shipment would be delivered to their store in July, they just didn't know what dayOne told me to call the store around July 5th to check if the shipment had arrivedI did call that day, and the person said that it had not come in yetI called again on July 11th, and this time the person with whom I spoke said that the boxes of boards that I needed were not going to be shipped to their store anymore because corporate decided to cut it off from that locationAlso, he suggested that I order them online because they are available at other Floor and Décor stores, and I could have them delivered to their store or my home by paying a shipping costIf I knew tha

I ordered product online, upon pickup, product was faultyNever took possession, processed refund at cash register 6/27, 6/refund has not cleared
I ordered product online 6/26, upon pickup 6/its was discovered product was faulty, cracked, warped, chipped, & brokenI Never took possession, I had the warehouse guys put it all back on the pallet and immediately had the cashier process a refund in-storeAs of 6/the refund has not cleared my bank, it's not even showing that it as been processedUpon calling their customer service department I was only told that refunds are "a process" and typically take 3-business days to process and that it is out of their handsNever have I had a refund take 3-business daysIt's unacceptable that they are holding my money hostage, when their product was faulty and I need to go to a different retailer to purchase flooring

I placed an order over a month ago for a few pieces for the floor that needs to be ordered since it's not sold in the storeFirst they told me it takes daysWhen I called the manager *** was asking me what was I told rather then checking her computer to see if my order arrivedAfter being on hold for about an hour with the back and forth of them looking I decided to go in personSpoke to the manager in person and a rush was placed on my orderMind you my floor has been installed except for these finishing pieces for the stairs and the doorsI called the next week and again either no one answers and when they do they keep you on hold in increments of minutes to then transfer you to another departmentAgain nothing on my orderSupposedly there is a delay on the orders since they are made when you orderCall again the following weekAgain same amount of wait timeAlmost an hour later a different manager will email the manufacturer and call me the next dayNo call the

Poorly run storeRushed me out when time for close, cashier with people waiting min in line while other employees standing around watchingGet your act together!

We order approx$in flooring from Floor & Decor When we received the boxes of flooring of them were unlike the rest They have different production and manufacturing dates and have a different finish on the pieces We hired a contractor to lay the floor and 1/was laid thus far The store has been very courteous but we have to make a claim through floor and Decor in GA and that has been painful The complaint was started on 1/and to date, I have not heard an update At the store level, the operations manager has escalated it to the regional manager and we still have not been given an update The Operations Manager is the only one that is responsive I was told by the claims department to stop installation so currently, I have 1/the floors in my house mismatched floor and the other half concrete Furniture has been removed from the living area to accommodate the renovation Attached are photos, receipts, pictures of the state of living here and correspondenc