Floor & Decor

We went to this store to purchase sqft of porcelaine tile for our Rec/Game roomAfter telling the salesman what we were looking for he switched us to a vinyl strip floor called NUCOREWe purchased it based on his recomendations and installed it in our home only to find that after laying 2/of it there were multiple scratches appearing on itWe used furniture pad movers on the pool table but it still scratched and we found scratches at all the entrance areasWe stopped what we were doing and took back all the unused floor back to the store for a refundAfter receiving the refund for the unused portion of the floor, they told us to send a copy of the receipt and pics to *** in order to file a claimWe later found out that *** was the store managerWe did so and after several weeks of unsuccessful attempts to reach her to verify she received our information she finally answeredShe told me she needed more pics and that she was going to attempt to get some credit

I placed an online order and needed it shipped I paid extra for the shippingWas told it would take 7-business days to arrive They charged me
They charged me 476.96, of that was shipping They never shipped it and I am trying to get the order cancelled and my credit card credited I have a series of emails saying the order was shipped when it was notIt put my job behind a week cause my contractor was waiting on tile that was never shipped Customer service is hard to reach on the phone You are left on hold forever waiting on someone

While shopping at Floors and Decor in Downey, CA, an employee at the store got into an argument in the middle of the floor with my husband
While shopping for tile moldings at the store, my husband and I opened a box to find a matching piece to the items we had already selected, not knowing that opening boxes was against store policy, given the lack of signs and unsealed boxes stored directly behind the displayed piecesWhen this particular employee saw us, she very rudely stated that we could not open boxesMy husband then went on to explain that we had been looking for a matching piece and were done searchingThe employee insisted that it was against store policy to open boxes and walked away mumbling somethingMy husband then asked her if she had said somethingThe employee went on to argumentally call him rude and insist that he had violated store policyMy husband once again explained that he was not aware of that particular policyHowever, the employee continued to ask

I ordered some tiles that needed to be shipped from their Georgia location on January 6th, I was told that it would be 2-weeks before I rec'd my product I paid in full for the tile and my receipt states that my pick up date is 1/ I did a follow up call 1/to see what the status was on my order and I spoke to*** the manager I was told it had NOT shipped yet from Georgia and she could send them an email to see what the status was I was told the next day that it would ship on 1/ I then called on February 1st and spoke to both shipping/receiving and***Both said the truck isn't in yet and they have no idea when it is coming I called the corporate number and spoke to a *** at their call center on 2/ She could only tell me that the order shipped and it should only take 3-business days for the store to receive I called the store on 2/and spoke to*** She told me it should be on the truck for delivery that night and I could pick up the tile on 2/

I bought boxes of floor which is on clearance tiles on this store and have one box leftoverWhen I decided to return the one box, the store employee and store manager reject me with the reason that they sold out all the same clearance itemThere was no sign and any available information in the store saying that no return on the sold-out clearance itemsThe cashier didn't inform me when I purchased, and there is nothing about that on the their return policies printed on the receipt
Product_Or_Service: Floor Tile
Order_Number: ***

I bought laminates from the Katy Store and my contractor opened the last box but he didn't use those, today I went to return that to store and they refused to return I and my wife both have accounts with Floor and Decor and this is the first store they refuse to take the merchandise back I bought lots of stuff from Home Depot and they take everything back that I don't use I am very disappointed with the service they provided me I will not recommend Floor and decor anyone in the future

Regarding my promotions
The store that I went to is in Florida but it is located in Boynton Beach which was not an option for me to choose from
I have two promotions and just realized on my monthly statements that they break the payment and apply to both promotionsI want all of my money sent to the first promotion to pay that off firstI was told that I had to call the finance department to tell them that is what I wanted to doI called*** the number which I was given from chats that I had on the website for Floor and DecorI have been on hold for over an hour to talk to someoneI have done chats and you get to ask one question and that is it on the chat if you have another question regarding the answer you receive you have to open a new chat because you are cut off of chat after one question

I was sent to a store out of the area that promised to have the flooring in the color I needed, only to find I was lied to
Ok , lied to is a harsh word, But I'm an engineer, and I knew it might be possible to mix up what I was asking for, that's why I went above and beyond to make sure the sales associate knew what I was looking forI started my excursion at the wood bridge store, when *** said that all their bamboo had to be ordered, but natural was a color they promotedBut I didnt have time to order, I have new tenents moving in , in just a few daysThe website shows the natural (non engineered bamboo in two colors, but when I gog to *** I discovered they only had it in caramelized
When I spoke to ** at the *** Store, I explained that the website shows the bamboo in two colors but only one SKU numberThe associate in *** had not seen the natural color in quite a whileI asked to check her storeShe was a way for a whileShe came backShe said she

I purchased goods from Floor and Décor that required a contractor in early Sept Floor and Décor provided me with a list of Floor and Decor recommended contractors/installersIn early DecemberI contacted one of their referrals from the list they providedThe company was Installation Specialists and the owner was***.*** came out to my house and gave me an estimate asked for a deposit and said he would return in days and complete the job.*** then never showed up to do the jobTHE deposit was for and*** cashed the check and never returned my refund after numerous attempts to collect itI contacted Floor and Décor multiple times for assistance in locating*** and they told me they stopped referring these contractors because of issues and now work with a proservice companyI asked them to at least provide me with a business address for*** because they did recommend himFloor and Décor said they did not have that informationThey did no

Very irresponsible store an employeesOn June 3-I bought square feet of tiles for my living room,the Contractor I hired started installing the material on Wednesday June 6-On June 7-he noticed that the second pallet had different shade from the one he installedI contacted the store on June 7-18, talked to Mary and explained the situationShe said she will contact the Port to verify that they had the shade I neededOne day later she said the port confirmed the inventory and that she ordered the pallet I needed and it was going to be delivered to my house on Tuesday June 12-It never came on that date, I called the store and couldn't talk to Mary because now she was on vacationThen I was transfer to Julie, who in coordination with the operations manager, told me that my pallet was going to be deliver to the store by Friday June 15-because Mary didn't place the order and my new delivery date was June 18-Today June 18-18, I didn't receive the material neededNow I am talking to Scott, who says that the store doesn't have the confirmation from the Corporate Office about the availability of the material I need to finish my living roomThat he is waiting on that, so he can ordered from the Port and then schedule a new delivery to my house, if he finds it
In the meantimeMy house is full of dust because the work can't continue until floor is installed, I have two small kids that can't live on the house because all the mess around, they are staying on friends house, something that was suppose to take a week, now it is starting the third week without a solutionEvery time I call the store my case gets handle by a new person that says the prior person didn't handle it correctly, so it is a new storyI have a lot of extra expenses involve in this situation, the project can't continue, my house is still a mess, contractors were scheduled to work according to the delivery dates that I have been giving and none of those dates the material cameSo I had to pay for their day of work, my kids are living somewhere else my house, I have spent a lot of time calling the store trying to get updates, a lot of time on hold waiting for someone to answer me, all this because of the incorrect way this store is handling an error on the shipment that got delivered to my house
Extremely dissapointed on this store I thought was a serious business
DO NOT BUY THEREDO NOT WASTE YOUR MONEY!!!!!!!!!!

This is in regards to tiles we bought from Floor & Decor at NW Loop San Antonio, TX for the front entryway, laundry room, both bathrooms and was supposed to go in the kitchen tooWe installed the entryway, laundry room, both bathrooms; however, they were cracking due to excessive veins in the tilesOur contractor did not think there was anything that he could do about the tiles breaking, so he just kept using the tiles that were supposed to go in the kitchen to try and repair the ones breakingHe had used all but boxes when we stopped him and said no, something is wrong with this tile if you keep having to replace themHe showed us how the veins were coming through and cracking the tile when installedThe contractor even used the special glue recommended at the Floor & Decor StoreDue to the cracking problem, we had to stop the workThe contractor has over years of experience laying down tiles but has never had this problem beforeWhat should have been a few

I purchased flooring less than months ago and tried to return what I didn't use to the store The product was unopened and unused Their receipt states that they offer a day return policy, but they refused to issue the return because the item was on sale I was not made aware of this at the time of purchase and I feel that since it is in the day period stated on the receipt that they should issue the return I spoke to the manager on duty and left the flooring at the store with him He said that I needed to speak with the store manager to resolve the issue I've called at least times and left several messages for the store manager and he has not returned my call Additionally, I contacted the company's customer service line twice and they referred it to a supervisor that has also not returned my call
Product_Or_Service: Malaccan Cherry Flooring
Order_Number: XXXXXXXXXXXXXXXX

I have had serious issues with my order (***) which I have tried to have resolved on multiple occasions with no success:
I placed an order for two separate styles of flooring (listed below) on June, - ***
On June 2018, I called the store that I was picking the flooring up from (Alexandria, VA) to confirm that it was in stock and ready This call was made out of due diligence - I live roughly hours from the store and did not want to make a second trip The call was made at 17:and lasted minutes and seconds The end result was that I was given verbal confirmation that the flooring was on head and ready for pickup
On July 2018, I drove to Alexandria, VA from my home in Lexington Park, MD to pick up the flooring Upon my arrival shortly after the store opened, I was informed that only a portion of my order was on hand (all of the *** and pieces of the ***

I returned a palate of wood plank over a month ago.I originally paid with a checkThe store has not issued my refund check according to their policy
I returned a palate of wood plank over a month agoI had written a check to purchase it initially since it came from my business account The staff told me that their policy stated that they would need to write me a check refund from their corporate office and that the process takes between 10-business days to facilitate the returnI have been waiting over business days and still have not received their check refundWhen I call to ask about it at the store, I am faced with terrible customer service, around different managers, and long hold timesI am not sure at this point if I will ever receive my refundNo one at the store seems to careI really would like to know why their corporate office needs to keep my money over a month before I get a refundMy original check that I paid the store has cleared more than months a

Waiting for customer service to contact me and issue refund
I bought tile online and I called to check the status of the tile so I could pick the order upCome to find out they didn't have all of it and some it need to be shippedI needed it the nexted dayI told *** that I needed it ASAP and to refund me the whole entire order of $I am still waiting for her to contact me back and refund me my money

I purchased merchandise The store admits an employee agreed to hold the merchandise but they sold it with no notice and no refund
I established a pro account at the store and worked with a Pro contact person I live in Wisconsin, over miles away I typically made purchases on the pro agent's recommendation and traveled to the store to pick them up On one run for tile I found a 3xpiece of Cottage Crackle tile that I thought might work for my project I purchased piece of the tile and found that it matched when I returned home to Wisconsin I immediately called to store and purchased pieces of the Cottage Crackle tile by phone I travelled to the store several times after the purchase but each time my vehicle was full with new purchases so I was unable to bring back the Cottage Crackle tile I notified the Pro agent that I also had issues with my builder which delayed my project and she told me that due to the volume of business I did with the store and the fact

they need to hire more professional people to treat their customer with respectI went there tonight and I have talked to the night store manager , I have store credit with them I was planning to buy Product I did not have the card with me they refuse to lookup my credit in there system , even though I was there days earlier and the cashier looked it up and hand me a print out to the credit in there system, the manager told my that anyone can print a piece of paper like that in there computer,( he made me feel like I'm trying to steal from them) when I asked him to look it up in there system he pushed the paper to my direction and told me that there's nothing he can do to help me , he was mean with me he did not even try to look it up,
I DEMAND INVESTIGATION AND APOLOGY also I DEMAND RETURNING ALL MY MONEYFloor & Decor E Pioneer Pkwy, Arlington, TX

I bought the product January A couple months after the floor was installed it started pealingI have a couple of pieces that are already damaged One is in a close the other ones are in the bedrooms The gentleman that sold us the floor assure us that it was a good material, but is not
Please have some one contact me so I can send him/her the pictures
Thanks, ***

Extremely disappointed with the quality of the tile I received The original entire order of boxes (pieces) were shipped to the *** store from Savannah in one lot Several of the boxes were found to be damaged on the exterior after the shrink wrap was removedThe damaged boxes had many tiles that were broken After a couple of days, we started to open a number of the other boxes and found many more tiles that were broken already or broke when you would pick them upAlso, the veins were completely through the material making them extremely fragile when using a wet saw or even handling them to installIn addition, it was obvious that a lot of tiles were broken or on the verge of breaking prior to ever being boxed and had been (glued) back together or glued to keep them from breaking I initially returned boxesThen a couple days later, I had to return more boxes and then after going through the rest of the original boxes, had to return more boxes and then mor

We paid $for countertops and were delivered damaged and warped woodTheir day return policy doesn't cover specialty itemsI guess by specialty they mean items that they damaged!!!!! Terrible way to treat customers who spend their hard earned money on a bad product sold by a sorry company