Floor & Decor

Their installation service does not cover my location, and they will not credit me for the countertop I purchased from them two days ago The number they have provided you with is NOT a corporate number, but rather a sales numberThere is no corporate nunber on file anywhere, so there is no way to contact corporate about a refundI hae been on hold at the number you provde here for over minutes and no one has come on the lineNo one picks up the phone at their location is [redacted] eitherI have called for over two hours today and two hours yesterday

Placed online orders for in-store pick-upBoth orders have been mishandled, employees are unable to assist or resolve issues & I was charged twice I placed my first online order for in-store pion 2/21/for approximately $3,When the order was placed, the item was in stock and showed it was available for same day pick-up Upon arrival at the store hours later, employees could not find my order in the system & we were instructed to call the corporate office to cancel the order so they could run the purchase through the storeThis resulted in charges to our bankSeveral days later I had to contact my bank & report it as a fraudulent charge & was eventually refunded the money I assumed this was a fluke in Floor & Decor's system since it was a same day order I placed my second online order for in-store pion 3/16/and was charged $on 3/19/ When the order was placed, it showed an arrival date of 3/23-26/& said I would receive an email reg

Engineered wood flooring - corresponding product numbers below This is the product I ordered and have been very pleased with An additional order of boxes of flooring was delivered and installation began last week Only two of the boxes were correct The other had another product number Two boxes were opened by installers who immediately called our attention to the fact that the product was not the same as previously installed The finish is not the same and the wood is rough and splintery This product was repacked and I phoned Floor and Decor From pictures I sent Floor and Decor determined that the flooring was the same and my only recourse was to ship the disputed flooring back to them at my expense--that the flooring was exactly the same, that the only change was the SKU number Thank you in advance for your help in resolving this issue Product_Or_Service: [redacted]

Inventory numbers far from correct, no explanation from manage mentNo escalation process to contact anyone in corporate office I been trying to purchase a product from all three AZ locations recently and am given a different answer every time I speak to someoneI was at the Phoenix location and they were out of the mustard ledger panel corner pieces, item number [redacted] , but confirmed there were items available at the [redacted] locationPrior to driving to [redacted] , I called the number to confirm and confirmed were availableI drove minutes to get to the store and was unable to find the item and asked an associateHe went to the correct sec ion of the store and wasn't able to locate any itemsHe contacted his supervisor and was told that none were availableI asked how this would be possible and was told they could have been dropped and inventory wasn't updatedThis is a discontinued item but the rep offered to give me a shipping quote to get the item in from A

Ordered tile from Floor & Décor Upon the tile arriving it was literally destroyed and of absolutely no use Contacted them and was advised per their damage policy to accept the order We accepted the order, sent them pictures of the damaged tiles During this time we were hung up on numerous times and placed on hold for minutes It was like they tried to avoid talking with us Merchant never shipped replacement tile We run a clinic for children with special needs and were finishing out a room for them It is unreal any company would operate this way I have since disputed the charge with my bank Upon doing so we had an extremely rude representative of their company call us and ultimately hang upStill have no resolution at all Product_Or_Service: Tile

FL & Décor advertises selling "First Quality", but doesn't stand by what they sell.Their business card says:1st Qual, Finest Quality.Advertising In November 2016, I purchased 18Xceramic tile for my covered lanai The sign above the tile display at the [redacted] store showed Indoor/Outdoor Then paid a contractor $for the Installation Total due is $3,I noticed the tile started changing color, darkening Kept hoping it would go away - but the darkness gradually took over the entire lanaiFearing mold, I went to FL & Décor & met with sales managers ( [redacted] ) Showing them my pictures & proving it was installed properlyThey agreed that the tile was defective & placed an insurance claim General Mgr/ [redacted] finally called to tell me that they will reimburse me for the Tile or NOTHINGI informed him that I want reimbursement for the defective tile And the installationHad I not been told I'd be reimbursed, I certainly wouldn't have

Attempted to contact a store in Sarasota, FL. Phone rang with no answer and after a few hundred rings system disconnects with no warning. Impossible to get anyone on the phone and absolutely no customer service at all. The inability to contact a store in a timely manner is unacceptable and reason not to do business with Floor and Decor. Tried to call their headquarters in Atlanta and received the same treatment, system answered, rang and finally hung up. No one ever answered. I'll find somewhere else to buy my flooring.

To whom it may concern, I have been working with [redacted] at Installation Made Easy in an attempt to resolve this matter, however I am not making any progressAttached is just a small run down of my flooring experience with Floor & Décor and Installation Made Easy This was far from any Installation Made Easy This entire process has been disturbing, unprofessional, unacceptable and unethical I am beyond disappointed in all these companiesI can understand if it was one company and a mistake here and there, I expect that with flooring, but this was every company from Floor & Décor, to Installation Made Easy to both of their contracted companies I intend to make it my experience know so that others can avoid this same disturbing, unprofessional, unacceptable and unethical behavior Please review the attached [redacted] had stated that she spoke with Hiram and he was not willing to assist and only take off $500, and that until I pay the balance, I do not have a warranty First, t

In December or (December 20-22nd) I purchased $worth of wood flooringAt the time I purchased this flooring, the Mesquite location did not stock any of the matching trimI was told that another Floor and Décor location, (in Plano, TX) had the trim I neededNeedless to say, that store did not have the trim, and I had to special order the trim from the Mesquite locationAt the time I ordered the trim, I was told 2-weeks for it to come inBy the end of January, the trim had not arrived, and I contacted the store manager (***) about my orderHe explained that the wrong sku numbers had been used, and my order had not been placeAfter explaining to [redacted] that I needed this trim ASAP, he replaced the order, and told me he would put a rush on itToday is March 20th, and I STILL do not have the trimI have called the store twice now to figure out what it going on, and both times I have left a message and no return callThis is simply unacceptableI cannot install the wo

On 3/19/17 I purchased ceramic tile and whisper sound proofing products from Floor $ decor ' riviera beach location. I was told that whispermat was the best product for sound. I filed a complaint with the company and they said I Needed a floor inspection. The inspection report that I paid for stated that floor & decor had sold us the wrong products and misled us to thinking we were buying the best underlayment. Ever since the floors were put in we have had nothing but complaints from the downstairs unit. Before the floors we never had any complaints. It has been 3 different people living under us that have been complaining since the floor was put in. I am very uncomfortable living in my own home. I can't keep getting knocks on my door and stopped in the hallway being told how loud it is when there is nothing I can do about it. I have put pads on all of my chairs, sound proof pads under my throw rugs. I can't do anything else about the noise. I have three small children that are consta

On 3/19/i purchased ceramic tile and whisper sound proofing products from Floor $ decor ' riviera beach locationI was told that whispermat was the best product for soundI filed a complaint with the company and they said I Needed a floor inspectionThe inspection report that I paid for stated that floor & decor had sold us the wrong products and misled us to thinking we were buying the best underlayment Ever since the floors were put in we have had nothing but complaints from the downstairs unitBefore the floors we never had any complaintsIt has been different people living under us that have been complaining since the floor was put inI am very uncomfortable living in my own homeI can't keep getting knocks on my door and stopped in the hallway being told how loud it is when there is nothing I can do about itI have put pads on all of my chairs, sound proof pads under my throw rugsI can't do anything else about the noiseI have three small children that are consta

Non-Delivery of Tile after days, multiple promises, and multiple phone calls Non-Refund of Delivery Fee after promise to refund
Order*** Placed May 20,
$Total
$Tile
$Shipping
Delivery Address: ***
Billing Address: ***
The tile did not arrive by June 5th (More than a week late) I made several attempts to call the Jacksonville store; however, couldn't get an answer
I called customer service Tiffany at customer service contacted the store The tile had arrived and they forgot to send it out
Tiffany arranged for them to send it via a carrier and waived the shipping fee
June 8th I received a text from DHL in Dallas asking me to confirm a delivery date I called and the tile was indeed in Dallas
I called Floor & Decor customer service and talked with Tiffany again She checked the order and confirmed the order address was Fernandina Beach, FL

We purchased and installed ft.' of timber click real hardwood fast floors They come with a year warranty, costing a little over $We noticed the some of the wood planks splitting When I stopped in at floor and Decour on pioneer in Arlington Texas and talk to *** the service manager, he said that it was not covered under the warranty due to the Texas extreme Cold and hot weather *** said that we were the only person to complain about the splitting problemI started looking at online complaints about timber click,l noticed that several people are having problems with the floor planks splitting I don't understand why this product is being sold here in Texas if the weather voids the year warranty?

Purchased tile from Floor and Decor I attended the opening ceremonies and was greeted by all forms of management that attested to their pro services After purchase, I had a design appointment that collaborated with the installation services Management guaranteed their work and the Floor and decor implied warranty The installer ruined my bathroom and wasted excess material Floor and Decor never returned phone calls and issued the statement that Installation Made Easy is a third party and no affiliation with Floor and decor; however you can only use Installation Made Easy if you purchase all of your material from Installation Made EasyThey also are using the same legal counsel as Installation Made Easy and made an effort that they would redress any publicity Floor and Decor does not have oversight of its vendors and third party relations; there is no governance and compliance for the services advertised in house and no clear indication that Installation Made Easy is not a F

My wife and I bought flooring in October of We purchased the flooring based on the large display We had the flooring installed a couple of weeks later when we were planning on not being at home When we returned home, we were dumfounded by how the floor looked.There were no installation issues, but the color of the flooring had extreme variations in it and when we questioned this with our installer, he said that was how the product was and whenever he installs this he mixes up the colors to create this random patternHe assumed we were aware of the colors when we purchased it This seemed a very reasonable answer, but the problem was the display this was purchased based on, was a singular color.We went back to the store and spoke with management and asked if we could expect our floor to look like the display, and he confirmed it would We then showed him pictures of our flooring and asked why ours looked like this He was shocked and after looking into it, he found out th

To whom it may concern,
I have been working with*** at Installation Made Easy in an attempt to resolve this matter, however I am not making any progressAttached is just a small run down of my flooring experience with Floor & Décor and Installation Made Easy This was far from any Installation Made Easy This entire process has been disturbing, unprofessional, unacceptable and unethical I am beyond disappointed in all these companiesI can understand if it was one company and a mistake here and there, I expect that with flooring, but this was every company from Floor & Décor, to Installation Made Easy to both of their contracted companies I intend to make it my experience know so that others can avoid this same disturbing, unprofessional, unacceptable and unethical behavior
Please review the attached*** had stated that she spoke with Hiram and he was not willing to assist and only take off $500, and that until I pay the balance, I do not have a warranty First, t

Attempted to contact a store in Sarasota, FL Phone rang with no answer and after a few hundred rings system disconnects with no warning Impossible to get anyone on the phone and absolutely no customer service at all The inability to contact a store in a timely manner is unacceptable and reason not to do business with Floor and Decor Tried to call their headquarters in Atlanta and received the same treatment, system answered, rang and finally hung up No one ever answeredI'll find somewhere else to buy my flooring

Wood flooring purchased from Floor Decor Defective, substandard and stained
Product_Or_Service: Landscapes Cambridge Hickory
Order_Number: ***
Account_Number: ***

an employee wrote down the wrong SKU number for the tile I ordered and I had to pay for another delivery of different tile that was not what I wanted
This was the first time visiing this store on July 30th I purchased over $worth of merchandise on ticket number ***The delivery was scheduled for August On August 4th at 6:am I received a call saying that the SKU number for the square feet of tile that I purchased was not in stock because that SKU number did not exisytShe was very nice but this caused me a headacheI had to rush to the store before having to be to work at 8:amWhen I got to the store to look for the tile originally ordered, it was not thereThe other merchandise that I ordered had been placed on the delivery truck minus the square feet of tile originally orderedI told the store clerk that I already paid for the delivery and he told me that he was not going to waive the delivery fee because he already had discounted the price

I bought hardwood for my home in It is supposed to be a premium quality engineered hardwood with year warrantyNow the top polish of wood is coming off at many placesI called multiple timesEvery time they promise that someone will come and do an inspectionHowever, even after months of waiting nobody has turned upDon't ever buy wood here!! It's better to pay little extra and get quality productThey sell cheap product with poor customer service