Floor & Decor

Engineered wood flooring - corresponding product numbers below
This is the product I ordered and have been very pleased with An additional order of boxes of flooring was delivered and installation began last week Only two of the boxes were correct The other had another product number Two boxes were opened by installers who immediately called our attention to the fact that the product was not the same as previously installed The finish is not the same and the wood is rough and splintery This product was repacked and I phoned Floor and Decor
From pictures I sent Floor and Decor determined that the flooring was the same and my only recourse was to ship the disputed flooring back to them at my expense--that the flooring was exactly the same, that the only change was the SKU number
Thank you in advance for your help in resolving this issue
Product_Or_Service: ***

My husband and I purchased x super sealed saltillo tile flooring from Floor and Decor in early We have been extremely disappointed and concerned with the product The tile is peeling, cracking, and breaking extensively This tile was supposed to have come with coats of sealer already applied to the clay We followed the installation recommendations and added a topcoat as well We love the uniqueness of saltillo tile and how no two pieces are the same These problems that we are experiencing however, go far beyond imperfections and occasional lime pops It affects our daily life We do not think that is is unreasonable to want to walk around our home barefoot without stepping on broken pieces of tile I have actually had to pull out pieces of tile stuck in my children's feet! This is simply unacceptable for product that is practically brand new
Throughout my husband had been corresponding with customer repswho tried to tell him that what we were exp

Bad customer service, misleading / advertising, price gouging
Adirondack Red White Body Wood Plank Ceramic Tile SKU: *** Was looking to purchase tile for my wife's Xmas presentFound a tile and even paid $for a sample to verify I like itTile picked was, $.87/sqftAt ft Myers everyday low priceWell that is and misleadingFt Myers don't have that tile and doubt they ever didThis tile has been posted for over months at ft Myers everyday low price and even months ago they didn't have it there
So I proceed to order 1400sqft worth on 1/2/for in store pick upAnd to my surprise, they wanted to charge for shipping to storeHere is the kicker, the shipping was more then the product totalWell I reached out to them and got a response of if the store don't have it we charge shippingWell not happy and feel like I'm getting swindledI spent over and hour checking every store for availabilityNot surprised, not one store had it for store pick up

We purchase laminate flooring from Floor & Decor in March Since the flooring was installed our home has a horrible odor and my family has been sick (allergies and eye irritations)We've tried to figure out where this odor was coming from for over a year until we needed a smal repair done in JulyThe installer suggested the odor could be coming from the flooring, so I researched the SKU# and product info to find out that this particular flooring had a civil lawsuit against Floor & Decor and contained high levels of formaldehyde We were never notified and was not able to participate in the lawsuit since it ended right before we purchased the product They never pulled the product from the shelves until they were found liableWe filed a claim with the main headquarters this past JulyThey sent samples to a lab to be tested and a flooring inspector to the house to inspect the flooring and any other conditions that could be a concernI have ask for a copy of the reports, but

I bought laminate flooring in May, had it installed and went up north until September, came back down to find the floor cracking and falling apartCalled the store, they said they cant do anything about it, because we purchased the floor in MayThey told me I would have to call the manufacturer, I asked for the number, but nobody will give me the number, so I searched the manufacturer online and there is no number online eitherI called the store back and now they tell me I have to hire a licensed, profressional floor inspector to come out to inspect my floor and if he says it is the product, I have to file a claim and they will send a claim to their corporate office and if the corporate office okays the claim they will refund my money!!!! I dont have money for a floor inspector and in the meantime, my floor is falling apart
Product_Or_Service: Hampstead mm Silver Maple Laminate
Order_Number: ***

We purchased flooring and underlayment from Floor & Decor for three bedrooms in our new houseThe product was installed by a licensed contractor in accordance with all manufacturer's installation instructionsAfter installation, we noticed that the floors made an unusual "crackling" sound when walked upon, throughout all three rooms, and our contractor agreed that this was not normalA call to the store led to a conversation with the manager who told us to "go online" and file a claimExtensive searching of the F&D website revealed no information regarding this processWith nowhere else to turn, we submitted an email asking for help on the "contact us" page of the websiteTwo days later, with no response, we called the customer service number and finally talked to someone and eventually got them to send us an email describing the claim submission processWe were required to pay for a third party certified inspector to come out and inspect our floorHe was very thorough and, we

On 2-11-I went with my wife to Floor & Decor in FtMyers, Flto buy new tiles for our home.Floor & Decor made a mistake from the beginning and sold us the porcelain tile we didn't like or wanted,the following morning after we rented a UHaul Trailer and picked up the pallets of tiles and work products as Tin set and such my wife walked in the store to tell them that they had sold us the wrong Tile and she was told by one of the supervisors that she had to pay an extra $if she want it to get the one she wanted they apologized for their mistake but couldn't help us.JC supervisor at Floor & Decor told my wife that same day and assure her that no matter boxes different codes numbers the tile would still be the same color and texture something that we discover was not true by the time the installer started the second pallet, not only tile was a lot different in color but different tone as well.Now we have come to talk to them to see what could be done because now floors are s

Customer service issues with the Store Manger
*** *** and Staff *** at ***
I called the store in Gaithersburg, MD on July 30, to see if there was a Pebble Black Nickel Glass Sink *** in the store to be pick up yesterday I spoke to Ms***, she put me on hold to check After being on hold an excessive about of time, she came back to only say to hold again When she finally returned, she said yes, there was one in the store that I could pick up I asked her if it was the one on display, she said yes, I explained to her my husband would not want the sink on display I told her he would want one in the box She said they would put it in a box I explained to her a second time, he did not want the one on display she again said they would put it in a box I am not sure why she could not understand what I was saying She put me on hold again to check the inventory and came back and said there were (4) sinks i

FL & Décor advertises selling "First Quality", but doesn't stand by what they sell.Their business card says:1st Qual, Finest Quality.Advertising
In November 2016, I purchased 18Xceramic tile for my covered lanai The sign above the tile display at the *** store showed Indoor/Outdoor Then paid a contractor $for the Installation Total due is $3,I noticed the tile started changing color, darkening Kept hoping it would go away - but the darkness gradually took over the entire lanaiFearing mold, I went to FL & Décor & met with sales managers (***) Showing them my pictures & proving it was installed properlyThey agreed that the tile was defective & placed an insurance claim General Mgr/*** finally called to tell me that they will reimburse me for the Tile or NOTHINGI informed him that I want reimbursement for the defective tile And the installationHad I not been told I'd be reimbursed, I certainly wouldn't have

Preauthorization and Debit Draw
Purchased tile on 6/11/ A preauthorization was made on the debit/pin purchase immediately On 3/12/Floor and Decor successfully debited said amount from my account without releasing the hold resulting in a negative bank balance Their website indicates that only cards are accepted but fails to indicate that they do not address preauthorization charges when debiting monies from accounts

March 18, - Purchased boxes of 3/Birch Caramel HS, Orig$per boxOrder was paid for and to be held in the F&D locations storageI stopped back into the store and spoke with the sales assoc., *** who extended the storage for days due to my fathers terminal illness/travel
I returned to the store multiple times during the extended day period to pick up the order with my invoicesI was told the order was picked up and there was nothing they could do to help meThe contractors were coming to my house to install this 'missing? flooring, so I had no choice but to re-purchase the product and rush home to meet the contractorsI purchased EVERY box that was in the store and told them I would be back to resolve the matter of my missing order of boxesI was told they would put an investigation in on the missing boxes and contact me, I was never contacted
Sept 2, ? I showed up with all my invoices in hand to hopefully resolve the issue of the missing

Ordered tile from Floor & Décor Upon the tile arriving it was literally destroyed and of absolutely no use Contacted them and was advised per their damage policy to accept the order We accepted the order, sent them pictures of the damaged tiles During this time we were hung up on numerous times and placed on hold for minutes It was like they tried to avoid talking with us Merchant never shipped replacement tile We run a clinic for children with special needs and were finishing out a room for them It is unreal any company would operate this way I have since disputed the charge with my bank Upon doing so we had an extremely rude representative of their company call us and ultimately hang upStill have no resolution at all
Product_Or_Service: Tile

I see someone else was shocked to find out the customer is charged shipping even if the flooring is shipped to the store
I spent a month looking at different floors took samples home decided on a new product from Armstrong went back to the store talk to the salesman he explained that there was a fee for shipping to the home but shipping to the store was freeHe knew exactly what floor I was going to purchased he wrote down the sku so I could order on lineThat night I ordered flooring cost $and shipping to the store was $ I figured it was a mistake since the guy in the store said theres no fee shipping to the storei called the following day and was told yeah you have to pay the shippingThere are no signs in the store, the salespeople never discuss the fee only stating shipping to a residence will incur a feeThat brings the price from $2.99/ft to $5.27/ft what a rip off
I did get a call back saying they would only charge me half the shipping fee, I refused its bait n switch

Tiles arrived ill packaged, broken, chipped and scratchedThey refuse to send full refund
I purchased tiles from Floor and Decorof the arrived in HORRIBLE conditionChipped, broken, scratched, filthyI asked to return them, but was told I would need to photograph them as the company would not pay for return shipThey basically gave me no choice but to handle dangerous shards of tile (and yes, I did get hurt)They acknowledged the damage, and after way too much time finally sent some replacements (however they only sent sheets not 16, and of the sheets were also extremely chipped, scratched, gouged and damaged)Once again I asked to return them, but was told I must take picturesAgain I risked my well being by handling their broken tilesWhen they received the photos they said they would issue a refund (because I refused to try again with this company, oh and did I mention that ALL the samples they'd sent me had been broken as wellI should have known)

We purchased over three thousand dollars worth of tile and to our surprise our Tax Exempt form was not made available because the stores are not networked so they could get my information that was used at another storeNo problem we paid the tax knowing if we brought our tax exempt form we could get our money backWe were unable to pick up the tile at the time of purchase due to the vast amountSo when we did pick it up we had a pick up and still did not have adequate means to get all the tile, so we sent pieces back, and they did not refund us back any moneyThere reason was that we wrote a checkOk we have a store creditA few weeks later upon coming back to the store I presented my Tax Exempt Form that we use everywhere else, but the manager*** *told me that my form is not acceptable because anybody could just copy a form and give it to themSo I needed to have an original or e-mail her a copy of an originalI had the church secretary to send me a copy of the origin

Delivery was not made and every request for refund is being given the runaround and refused
Order number: ***
Purchased on May 17, online
I received a call confirming delivery for 9am-12pm on Monday, May 23,
I took off the day from work at financial cost to meI called during the afternoon to confirm delivery since it was lateFloor and Decor confirmed delivery will still take place
The product was NOT delivered AT ALL! After following up with floor and decor and being told it will still be delivered, I followed up with the shipping company to find out it won't be delivered at all since it is damaged
I've called several times to request a refund and each time I'm sent from representative to representative, such as ***, ***, Omar and moreEach time I've been put on hold for 30-minutes
I am unable to spend multiple hours on the phone waiting for assistanceI need a refundThis was a time sensitive delivery that has no use to me n

Floor and Decor recommended me to use this grout on the floor of the bathroom shower ,never seal bostik groutThe problem was with very hot water pieces of it started coming offWhen I called they said there was a problem with it and they would pay for me to have it taken out and grout to be put inIt was a hard process and my contractor charged I sent pictures and a receipt and returned the bostik groutNow they don't return phone calls and never sent the money
Product_Or_Service: bostik never seal grout

Floor and Décor charged my Synchrony credit account twice the quoted discounted price (50% off) for countertops
My wife and I came across a clearance sale on 3/16/while shopping at the Greensboro locationWe purchased two countertops @ $each, totaling $after taxThe CSR (***) had issues entering the transaction into the system and had to have a manager override the transaction several timesMy account had been charged twice, but She assured me that everything would be corrected and we left the store
We felt so positively about the experience that we came back the next day and spent another $on flooring, and a cutter (which never worked properly) for a total of $
I paid $over the first four months, but my CC statement still reflected a incorrect balance of around $throughout that time periodI was also told that I would have months interest free, but Synchrony is now stating that offer will expire in Jan (less than months)
I h

I purchased two pallets of Stockbridge Espresso Wood Plank Porcelain Tile on February 5, and had them installed throughout February The tiles are supposed to have a luster to them, yet during the installation I struct me as odd that they appeared opaque and thought it was due to the dust generated during the installation However, after repeated cleanings with water, the tiles remain opaque and unfortunately also stain easilyAll the materials used to install them were purchased at Floor & Decor and installed as indicated The images on the website portray the tiles with rich deep color with shine; however, this is not how they look upon installation In speaking with the store, they advised they aren't sure why the tile looks opaque; they shouldn't Despite this, they said there's nothing they can do other than sell me a cleanser to see if this would somehow restore the tiles luster If that doesn't work, to purchase a sealer to provide it a shiny look This is not what

I was given conflicting information about my order from the San Antonio store and the Online store as well as a Houston store
THIS IS A TERRIBLE COMPANY TO DO BUSINESS WITH! I ordered and paid $for tileOrder #*** (pieces, boxes)Was told would take business days to receiveI called every weekend, during the week and two or three times a day some daysPhone very seldom answered and when answered would be put on hold for as long as an hour Sometimes held minthen I hung upThis went on for 2-1/months even though I paid $for freight charge to deliver
When delivered I was shorted two boxesReceived instead of I told driver that wasn't all and he said that's all he hadTold him I was shortHe will remember me because my house is ft above street level and he said he didn't think he could pull up hill on a long driveway I told him I would pushI am yrs old pushing lbs of tile up hill on a very long drivewayIf