Floor & Decor

We purchased tile from Floor & Decor in Houston, TXHad it delivered by themAn independent contractor installed itAfter installation we realized that some tiles have a dark shade on one sideInstaller thought that it was part of the design as there are many tiles that have color variationsWe thought it was just dust and only after cleaning understood that it is permanentWe went back to the store to discuss with managementThe store manager requested that we follow their procedure to file a claimThe procedure required us to qet quotes for removal and re-install of the floorComplete an inspection by a certified inspector chosen from nicfi.orgAs well provide all receipts for inspection, installation, tile and materialsWe have done everything as required and submitted to the contact indicated on the claim procedureAfter few weeks we received a response stating that Floor & Decor will refund us for pieces of the tile as a good faith gestureThey deny any liability a

We have been waiting several weeks for our product to be delivered and store has been non-responsive to helping resolve the issue
We order tile from the Roswell store on 3/28/and this particular store did not have all of the tile in inventory They contacted the Brookhaven store and had them hold the product We paid for ALL of the inventory we purchased at the time We were told the inventory would be available at the Brookhaven store Our contractor went to get the tile later that week at the Brookhaven store and was told the inventory had been sold My husband called the Brookhaven store and spoke to a *** about the order She found the product at the Morrow store and requested the product be delivered to our house It has been weeks and we are still waiting for our product We've called the Brookhaven store several times and been put on hold for average of minutes before we can get in touch with someone And every time, we are told the inventory will be delive

Hello, I recently ordered flooring from floor and decor 1,sq feet to be exact around $worth of product that had to be special ordered from the Florida location to the Aurora, Il location My contractors that are putting the flooring ran into trouble the very first box they opened The product is not as described, It is supposed to click in and make a click noise when is locks in The product does not click in and is impossible to install My contractors brought a box to the Aurora, IL location because the manager *** wanted to see what they were talking about *** himself couldn't even get the product to lock in and hes been doing flooring for over years my contractors figured out with ***'s help that they have to rub pieces of the flooring together to make it fit togetherThis process is going to take the installation times as long now! I called floor and decor to see how they are going to make this situation right The manager told me the only thing t

The cost is excellent but you spend hours trying to find employees at the Pro desk to assist youOnce you have purchased your product, then you wait for min to an hour for them to load the product in your vehicleI experienced many frustrated customersThey really need to work on their work flow

Their installation service does not cover my location, and they will not credit me for the countertop I purchased from them two days ago
The number they have provided you with is NOT a corporate number, but rather a sales numberThere is no corporate nunber on file anywhere, so there is no way to contact corporate about a refundI hae been on hold at the number you provde here for over minutes and no one has come on the lineNo one picks up the phone at their location is*** eitherI have called for over two hours today and two hours yesterday

Ordered over $13k worth of flooring materials from store..first order was delayed due to store errorNo one could find for days, shipment was messed up and the store was poor in responding to inquiries
I am waiting on the second part of order...no status update of where the product isStore admits to failing to order as requested and paid to doThis two week delay has caused major contracting challenges...the store have my money and the product and refuse to provide status updatePoor business practices and classic bait and switch
Product_Or_Service: Bamboo Flooring
Order_Number: #***

My husband was sold the wing size tile
I went to store and purchased $of tile and other items for the job on 4/9/A few days later my husband went up to the store to get themOn one of the loads he was transporting some of the boxes fell off on the interstateSo he went back to purchase the amount that fell offAt that point he was sold the wrong size tileAfter he laid part of the store he realized it was the wrong size they gave himSo he has to rip up every tile he put down at this pointHe again went to the store to try to get it resolvedThey said that they would handle it and get us the right sizeHe has called multiple times with nothing in return but excuse/liesHe was told that they were bringing the tile out Fri 4/29/The store even called and said they would be there in minsHe waited until that night at the place of business and three were a no showWe have received excuse after excuse about this situationThe wurst part about it is we are op

Purchased Floors 02/23/w/ a 6-wks EOA Arrived on 06/09/delayed, deceived, and Ignored w/o f/u on request % off purchase price store credit
Our hopes are to resolve this matter in a fair and timely fashion after multiple failed attempts to resolve a complaint directly with Floor and Décor and unprofessionally ignored and brushed off on multiple occasionsFor ease of information, events have been chronologically laid out (90% of this material can be provided and attached as proof from communication via text/email with Floor and Décor)On February we bought and closed on our home.We decided to commit to buying floors at a large well-established company, Floor and Décor, assuming that this was the safest and guaranteed route for our family of 6, including children, youngest at that time was mo(learning to crawl), y/o, y/o, y/o We chose to go with Engineered Hawthorne wood floors SKU XXXXXXXXX for our home of over sqftFrom the beginning we were info

For the past year I recommended this place to my clients for a more budget alternativeIn concept this place is great: huge selection, great prices and the store layouts are right onBut due to the employees, customer service, point of sale equipment and management the execution is horrible
I usually have my clients order everything online and pick it up for them, which means when I show up its on a pallet, shrink wrapped and ready to get fork lifter into my truckThat sounds great and all, and really should be quite easy to pull offBut out of my last trips have had either completely different tile mixed in, noticeably broken tile (scrap pieces just thrown in) , different color grout and missing items altogether
The issue that finally tipped it over for me just happenedI picked up an order for my client on Wednesday , drove over an hr away and unloaded itRight in the middle of the shrink wrapped stacks of tile was out of tile for the shower floorUpon realizing it we called numerous time and as always its nigh impossible to talk to anyone and when you do they tell you they are either busy or will call you back later(few ever do)
Finally upon reaching someone they told us they would send it out *** ** (over night) and it should be received Thursday with Friday being the latestSaturday morning my client finally reaches someone on the found and they find the tile that was supposed to be shipped sitting on a shelf
Obviously at this point he drove up there(hour+ away) to confront the manager and was told by various people that he was busyAt the end of the day I look like a bad guy to for suggesting this placeFrom here on out I will be telling everyone how horrible this place is
Stay clear!

We purchased a bamboo floor for our Florida Home from Floor & Decor on 3/17/ The floor was installed by our contractor (registered in the State of Florida) and it became obvious that there was something wrong with the floor The interlocking boards started to buckle and form gaps in the flooring We went back to Floor & Decor in June/and were given a copy of their Instructions for Customers with Warranty claims The manager assured us that if we hired an independent Certified Flooring Inspector we would be made whole That is we would have our bad flooring removed including the baseboards and have a new flooring reinstalled and there would be no charge to us We hired *** Floorcovering Inspector NWFA #CP *** as per Floor & Decors instructions He found the flooring to be defective and provided a report stating this to us which was then forwarded to Floor N Decor They refused to accept this report and sent their own inspectors to look at the floor The

in store:you will piyour order in less then days
reality: after weeks:sorry,you have two options.because we don't have this item in our distribution center in GAwe can order it from another centeryour choice: wait more more weeks to get it, or pay 147$ to deliver from another, but in only weeks

We placed an order for floor tile in March When we were notified the order was at the Orlando store, a nasty storm hit and knocked out power and caused some damage to your buildingThe Monday after the store reopened we attempted pickupThere were a LOT of people out back and it was mid afternoonThey brought a full pallet out *** tile and I asked the driver the weight(Forklift driver was a young black lady, the safety spotter was a young *** lady *** *** probably around *** The driver said about 1500# so I said ok we can try itWhen she drove up to the back of my pick up (I was parked along the retention pond curbing) I saw a paper on the pallet that said 3300#, double the capacity my truck could handleSo I tried to wave her offShe put the pallet on the truck and it bottomed out, I told her to take it off but instead she tried to push it over the axleWhen she backed off I told her and the safety spotter to pull it off and I would manually load it

I purchased bamboo flooring that is defective Company claims installation is faulty and will not respond to my submission of rebuttal information
RE: Claim number XXXXXX I purchased approximately $2,worth of SKU XXXXXXXXX *** Gray bamboo flooring and recommended pad in April from Floor & Decor (F&D) in Aurora IL Flooring was professionally installed at a cost of approx $(including tear out and haul away of previous flooring) All provided instructions for acclimation and subfloor conditioning were followedIn November 2017, we noticed problems developing with excessive shrinkage, cupping of individual boards, and deflection Our general contractor and flooring subcontractor reinspected the work and reviewed provided installation instructions with me All work was performed in accordance with those instructions
I contacted the store manager where the flooring was purchased (Christopher Untiedt) and told that I would need to have the installation indepen

I visited Floor and Decor in*** and purchased glass tiles 12xI asked them to provide the appropriate thinset to install the glass tiles and they indicated that the right product was Adesilex PGlass mortarThe tiles were installed at my house and two weeks later when the installer came back to grout a number of tiles fell off the wallAfter calling the store to provide clarity on the matter and checking the installation instructions on the back of the P10, the printed instructions indicated that there were limitations to the product and that the Pshould not be used to install tiles larger than inches X inchesThe Manager claims that they contacted the product manufacturer and if the product was mixed with a bonding agent called *** then it would be adequate for the installation
My concern is that the representative in the store supplied inadequate information about the products that were required for the installation of the glass tiles that resulte

Went into Floor and Décor to buy flooringI went to the design section for helpI was shown the products by *** He said he was familiar with the Condo complex I lived in and to their requirements on flooring for a second floor unit
He told me what product to buy, including the foam underlayment that was necessary for making the floor compliant with the rules of the condo association that I lived in My home was then measured and I purchased my product
All went well at the time of installation, floor looked good, then 6-months down the line I saw some problemsI went to floor and Décor and was given the runaround, until finally an inspector from MBDinspectfloors.com come out and both Floor and Decor and *** got a copy of the reportThe commissioning party was CFL Flooring Ltdattention to : ***The flooring product is*** 6x3mm Brazilian CherryI have been informed that this product is no longer being sold at Floor and Décor, that it

We purchased flooring from this company in March 2017; it was vinyl plank flooring that was scratchproof, water resistant, and claimed to be durableAround weeks later we noticed a large scratch in the flooring, but went out of town and came back a week and a half laterThe flooring would scratch by us moving our chairs, a high chair, and just walkingAll chairs have rubber on the bottom and these chairs had been on other vinyl plank flooring we had installed at another residence with no scratches to that vinyl in the years we had itWe had this flooring and in weeks it had a scratch and it has just gotten worse sinceOur other flooring purchased from this place had had no issues with scratches and that was laminate flooringI instantly contacted Floor and Decor who stated the manufacturer said this was not in their warranty even though their product stated it was scratch resistant! We sent in a sample, that we had to pay to be shipped, and the manufacturer is refusing to r

I have not receive my items in over weeks after my payment
I recently purchased tiles through Floor & Decor's websiteBefore ordering, I made sure that I the store had in stock enough supply for there order, in which it said that they didAfter ordering it said that I would receive an email when my order was ready for pick-upThat email never cameAfter days, I myself had to reach out to the store to figure out what was going onthey told me that the tile was not the same color and they do not recommend me taking it because it wouldn't matchI then asked, why did the website allow me to purchase it and why I didn't receive a email or a call explaining this, they could not answerThey assured me that they would call back with an answer, they did notI then called the national customer service who told me she understood my frustration in waiting for my tileShe told me she would do everything to rectify the situation immediately and she would call me back, she has notIt

Although I have issues with both a total lack of customer service skills from a manager, the main complaint is their failure to process two credits that are due me since Monday June 13th, Neither has been processed to my bank as of today, and in essence this company is stealing my money since it was on a debit card and that money is not available to me till they process it I want that done immediately I have tried to call time this morning and NO ONE is answering the phones I am incensed as to how horribly I have been treated by this company and the fact that they are holding my credits I have the documentation and even ran my card when each credit was "issued"
Product_Or_Service: Floor tile
Order_Number: ***
Account_Number: ***

MY experience was horrible!
Beware of buying Tiles at Floor & Decor
Store address
W 18th Ave
Hialeah, FL
(786) 837-
I was super excited to begin my new home floor project so I went Floor & Décor
I ran my excellent credit, pick my dream tile, placed the order and set up the delivery date for the following MondayOn Sunday I received a call confirming my order that it would be delivered on the date agreed from am to 1:pm, so I scheduled my contractorpm no tiles delivery, I called and talked with Andres which promised to called me back and never did, so I called him times and continued to get the run around, the fourth call, I talked to a Magarita and she said my order had been canceled and that she can give me the delivery for freeReally what a mission few dollars on a delivery would never compensate compared to the money I had to pay my contractors for doing nothing, because they failed to communicate that they took an order for tiles they were out of and no longer exist that doesn't "which by the way is considered advertising" then I decided to go to the store and personally talk with the store manager PHIL, at first was very helpful, he apologized and told pick any tile I wanted to compensate, so I pick the one that was closest to the original tile, but then when he saw the difference in price he said he had to get it authorized from another store manager, another day wasted and still paying my contractors which I had to pay a lot of $$$$, for doing nothing and that's not counting the day I took off for the delivery, tolls, gas, two trips to the store and frustration the next Phil called me back and told me that I had to pay more for the tiles I had pick out to compensate, they are unprofessional
and unacceptable way of handling their errorI am still wondering why in the world they would offer a compensation they can't honorI also asked to be called back from the store decision maker and he or she never called the worst customer service ever** ***
very upset customer, too bad there is no ZERO star option your guys deserve a -
** ***

On April 6, I placed an online order for glass tile, quantity of 1, The tracking number is (WYXXXXXXX)I canceled the order because the dimensions provided to me by my contractor were in error and the quantity is excessive The total cost of the order including shipping costs and taxes was $and was charged to my debit card on April 9, An automated email was sent on April 6th informing me that the item is being processed for shipment by *** Carriers out of Baltimore, MDOn April 12th, I informed both the shipper, *** Carriers and MsSheryl B*** (Floor & Décor) that I canceled the order and refuse shipment MsB*** followed up with an email on April informing me I would receive a refund for the product minus the shipper fee of $This was the last information I received from Floor and DécorThe company is unresponsive and so far unwilling to meet the needs of the customerEight months have elapsed and I still have not received my refund