FloSports Inc.

Complaint: [redacted] I am rejecting this response because:I did NOT sign up for a yearly planI signed up for a monthly plan seeing as I was only signing up to watch ONE event and I IMMEDIATLEY tried to contact this company several times in every way possible I clearly did not want a yearly subscription and NEED to be refunded the $that was not supposed to be charged Regards, [redacted]

I current do not see a paid account under the email provided. Please provide the last 4 digits and exp of card charge so that I can locate your account and credit you for this charge.

The customer contact us to let change there plan from a yearly to a monthly plan at which time we credited their account account $and only charged them for a monthly planAccount credited back on 5/2/

FloSwimming, part of our FloSports Networks is a subscription base serviceWe do not offer a one-time option or a pay per view optionWe only offer a monthly subscription and a yearly subscriptionBoth subscription are auto-renewing unless they are set to cancel in their account settings before their renewal dateThe customer [redacted] signed up for a monthly subscription and failed to cancel their subscription before its renewal date per our terms and conditionsThis first point of contact we received from [redacted] , was on March 14th, after their renewal date

Complaint: [redacted] I am rejecting this response because: The complete non-responsiveness of the customer service made it impossible to get in touch with the company over the feed quality problemsI tried to call customer service about the feed quality and received no responseTherefore, I do not feel I should be charged for a service by which I received no customer support for Regards, [redacted]

I currently do not see a paid for the email [redacted] on our website did you purchase this through Apple tv or Roku

The customer signed up for the yearly planWe have since changed the customer to the monthly plan at their request

Complaint: [redacted] I am rejecting this response because:i I cancelled this account the day after the cheerleading event. I never used the subscription again. They continued to bill me monthly without my consent I am NOT satisfied with their response Regards, ***

On FloHoops, we offer a monthly subscription billed at $monthly and a yearly subscription billed at $annuallyThe customer signed up for a yearly subscription when they meant to sign up for a monthly subscriptionWhen the customer contacted us, we only charged them one month of service billed at $and refunded them the remaining amount of $per or terms and conditions because they had access and viewed our paid content

On FloSwimming, we offer a monthly subscription billed at $monthly and a yearly subscription billed at $annuallyBoth subscription are auto renewing unless canceled before their renewal date per our Terms and ConditionsWe do not offer a pay preview or a one-time subscriptionThe customer [redacted] subscribed on Marto a monthly subscription to FloSwimmingOn our subscription page, we do list that a user is subscribing to a subscription with us and before a payment is process, a user will have to agree to our Terms and ConditionsOur Terms and Conditions are presented upon signThe customer's subscription auto-renewed on Apr22nd and May because they failed to cancel their subscription before its renewal date per our Terms and ConditionsWe do sent a welcome email to all users that create a subscription us, thanking them for joining, letting them know they have subscription with us and also what day their subscription will auto-renew with usThe first point of contact was on May 22rd after their renewal dateA subscription can be canceled at anytime in a users account settings or via a phone call to customer support

When the customer Greg, contacted us on Nov5th, we canceled and refunded his subscription based on his request on Nov5th

The account under email [redacted] has been canceled and granted a full refund for the event on 2/19/

Complaint: [redacted] I am rejecting this response because: I did provide them with first and last name and not just e-mail to cancel the subscription I was assured that my daughters credit card was removed from there system as wellI questioned Flo Sports why the second time they could see both e-mails yet the first time they were not able to if they do in fact go by e-mail then why wasn't there two bills generatedNo answer was given Regards, [redacted] ***

I am sorry for this inconvenience I currently do not see any paid account under the email [redacted] did you sign by using Roku or Apple tv app?

We have responded to this customer on numerous occasions notifying him that we do not have any active account under the [redacted] that was provided. Also, the customers only complaint was that we did not have an app available for our website not on the quality of our product... nor did they indicate that they wanted to cancel until 30 days after the event. the complaint that came in on May 1st was that there was no app for the website we did not hear from the customer again until June 1st asking for a refund. We still do not have any information from the customer to locate any account. We only grant refunds if there is a quality problem with our online stream.

Thank you for your responseI would like to start off by saying I am blown away at the "claims" I have been accused ofA simple google search within the BJJ/Grappling community will show I was not the only one affected by your poor streaming qualityAn agent DID make a statement outside your customer service emails, so again, before accusing me of a "claim" please do your research so you are completely informedYour ads did pop up after each time your stream crashed and it was a known fact within the community that your production was set up lateMaybe the event itself started on time but the audo/video did not sync properly for ANYONEWith that being said, I have time stamped emails that I can provide that shows the time/date of each email I sent to your "live customer service" in which I never got a response to during the eventWe both know I don't need to explain that I DID in fact reach out as soon as your stream startedPerhaps your email system is lagging as well and you did not receive my emails in a timely manor? With that being said, within my emails I have archived, I can provide proof that your customer service lacks in communication and come off very rudeAs stated, all I wanted was a refund after being treated poorly by your customer serviceMaybe in the future you could offer a free month of service when issues don't get resolved? Had you offered me that in the beginning I would have never pushed for a refundI have screen shots of all correspondences between your customer service which will prove everything you are claiming is information available on requestThanks

The customer self-canceled his account which would have taken effect at the end of the billingSince he had a yearly the end of his billing period would have been at the end of the yearWe sent this customer email asking if he would like to downgrade and only be billed for one month of the service and be refunded the restHe never responded At the time we closed this ticket he had filed a dispute with is bank freezing the money so we were unable to refund himWe have requested that the bank refund him $ that he only be charged for month of service

MileSplit part of our FloSports Networks is a subscription based serviceWe only offer a monthly subscription and a yearly subscriptionBoth subscription are auto-renewing unless canceled before their renewal date per our terms and conditionsWe do not offer a one-time option or a pay per view optionThe customer, [redacted] ***, created yearly to our MileSplit website on Jan31st Their subscription auto-renewed on Jan31st because the customer failed to cancel their subscription before its renewal date per our terms and conditionsThe first point of contact we received from the customer, [redacted] was on Feb1st, after their renewal dateSince the customer failed to cancel their subscription before its renewal date, they were only charged one month of service billed at $and we refunded them the remaining amount of $

Complaint: [redacted] I am rejecting this response because: I did not subscribe to any services The email address used is not my email I attempted several times to contact FloSports to inquire about repeated charges and did not receive any communications until lately While one charge was refunded, a request to end the services immediately, with a full refund was denied, claiming a subscription was applied to my card I did not subscribe to the service and simply wish to have a full refund of the charges applied to my account FloSports does not respond to repeated communications Had they been responsible with initial communications, this situation would not have continued to evolve Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I signed up of only a month and their monthly subscription is hidden is not clearly communicated, They should not be able to bill someones credit card without clearly making the customer awarethere is also no monthly billing statement or email to inform a customer that they are being billed once the customer has been deceivedWhen the deception and problem was realized they only wanted to keep what money they were able to stealIt a a service one pays a fee to useThey can clearly determine that I did not use their services for the months that I was unknowingly billed Regards, [redacted]