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FloSports Inc.

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FloSports Inc. Reviews (294)

Complaint: ***
I will look into cancelling through rokuWhere is my refund? You have not acknowleged thatI have emailed your support staff like your website says and I have received no responseYour CEO publically issued a statements saying refunds were due
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it is ridiculous that I would have to sign up for a monthly subscription to watch days of diving, this needs to be changedI sincerely hope that this company does not have anything to do with next years conference championshipI’m going to contact the NCAA and the Mountain West Conference and let them now what a poor system is in placeThis company could do the right thing and refund my money but instead is deciding to tell me there is nothing they can doThank so much!
Regards,
*** ***

Sorry about this issue, I have refunded the account the issue was that there were two duplicate accounts in our system. Please let me know is there is anything else I can do for you! *** *** Premium Services | p*** *** FloSports, The Authority on Diehard
Sports

Complaint: ***
I am rejecting this response because I told them the content was not working, so technically I did not view their content at all and demand a full refund.
Regards,
*** ***

On FloHoops part of our FloSports Network is a subscription based websiteWe do not offer a pay per view or a one-time optionThe customer ***, had a monthly subscrption and failed to cancel their subscription in their account settings before its renewal dateOne the customer
first contacted us on Nov23rd, we changed their subscription to a monthly subscription based on their request, refunded the remaining amount and also let the customer know they would have to cancel their subscription and explained how to do soWe did not receive an contact from the customer about any problems or issues with canceling their subscription until after their renewal date

From what I see a chargeback was filed, at that point there is nothing we can do in our billing system If there is anything else they can reach out to me directly and I can fix it *** *** Premium Services | p*** *** FloSports, The Authority on Diehard
Sports | Our Story | Recent Press

Complaint ID: *** The charges on Mr***'s account are from when our
business used a different payment systemTherefore, we do not have access to the charges that far backWe are not able to produce receipts from our system for transactions before January Nor can we verify payments in from before that time, so we are not legally permitted to generate a receipt for the customerIf we were able to locate the charges we would not authorize refunds due to the fact that it states in our Terms of Service Agreement, "You may cancel at any time by going to the cancel settings under your account managementUpon cancellation, a refund will only be issued if requested within days of canceling only on yearly subscription." Mr*** did not contact our business about any cancellation or refunds until April 11, We responded in less than hours requested any possible information that would link us to the charges and look into his situationAfter many attempts of trying to locate, we could not find his account therefore assuming they are linked to our old payment system, not allowing us any access to themYet, as previously stated, he would not be refunded due to the fact that is has taken Mr*** considerably longer than days to contact us about the matter Thank you for your time and consideration of our part in this dilemma Sincerely, FloSports Support

On our FloCheer website, we offer a monthly subscription billed at $monthly that is auto-renewing unless canceled before its renewal dateWhen the customer contacted us on Apr30th, they did not provide us with the correct information to find their paid accountThey also ended the live chat
session and never return for us to assist them furtherThe next point of contact is when the customer contacted us via phone on Aug1st and provide us with information to find their paid account and assist themWe are unable to issue a credit back to the users account because their subscription was not canceled before its renewal date per Terms and ConditionsAnytime a subscription is canceled with us, we email out a cancelation email to the user letting them know their subscription is canceled with usWhen asked for a cancelation email, the customer was unable to provide us a cancelation email

This customer did contact us on 5/28/to cancel his account under email *** We responded to him on that date that he did not have a paid account under that email and how to cancel his paid accountCustomer stated that he never received our Stated that he never received
the he mail on how to cancel but was able to create a follow up email based on that ticket meaning he would have had to receive the original emailWe would not have been able to cancel this account as stated in the email since customer provide wrong emailHis account was actually under the email ***yahoo.com which was cancelled from the point that we were given the correct informationBased on these facts customers request for a refund has been denied

I have reviewed this issues The issues described by the customer seems to be poor internet connection on their endAlso customer stated that advertisement would pop up in the middles of action which is also a statement we have had over 500+ viewers for this event and no such
complaintCustomer stated that an agent admitted that the event had started late which was also a statement this event started on timeCustomer did not contact any of our live customer service agent until after the eventI have went ahead and closed this account and refunded this customerOur Goal is to always keep our customers happy

Complaint: ***
I am rejecting this response because: the website was not clear with purchase options at time of purchaseWe were thought we were signing up for a single event, or single month subscriptionThis is misinformation to the publicBy the time we saw the multiple charges we were months in and had paid out $If we were going to watch it regularly, we would have signed up for an annual subscription as it would have been cheaperIf Flo Sports looks at our account, it has not been accessed since the single event that we signed up for. We are still requesting reimbursement of the $for the months that we did not sign up or use the service.
Regards,
*** * *** ***

From: *** *** [mailto:***] Sent: Thursday, May 14,
1:PMTo: *** ***Cc: infoSubject: FloWrestling RefundRevdex.com ID: 10600105 *** *** I am extremely apologetic about the delay in providing you the customer service you deserveWe have finally located your account under email address *** and see where there was a mistake made On April 11th, you accidentally signed up for the yearly one-time charge of $subscription which would equal out to be about $12.50/month. The actual monthly subscription is a month-to-month $charge At this point I tried to issue you a refund for $but cannot as it is now in chargeback standing with your bank. You will need to discuss your refund with them. I'm sure you can use this letter from our company to receive the refund you deserve. We are very sorry for the frustration this has caused you. Thank you, FloSports Support -- *** *** Premium Services | FloSports Inc. FloSports, The Authority on Diehard Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have reached out to *** to resolve this matterHe has submitted all information requested of him and once reviewed was granted a full refund for the error on his account

The customer sent a ticket in to cancel account after his renewal date already past this customer account was set to and canceled at the end of that billing periodAttached is the response to his ticket notifying him of cancellation

Purchased view of my daughters track meet because I was sick that weekendWas continually billed for services on a monthly basis even though I never used the service againCustomer service told me to read Terms of Service which was long and mechanical languageI think the site is deceiving and misleadingWould never purchase again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** P***

Complaint: ***
I am rejecting this response because:Please reopen this complaint because the response from Flosports, (AKA Flowrestling) is not acceptable to meI must have pushed the wrong button when I received Revdex.com response to my complaintWhen I scrolled down through your event log, I read Flosports response which is utterly a lieI did not by their services through ROKU, I bought their subscription directly from them on Flowrestling web siteI have the AMEX receipt to prove it. I want a full refund of $150. That is the only resolution that would be acceptable to me. The basis of my complaint is the on going technical issues that I experience with their service and their lack of appropriate customer support.They continually breach their contract, (subscription), with me when I am not able to watch their programming on a Spectrum High speed internet connection of 60mbpsThe straw that broke the camels back was when I missed 70% of the live stream programming of the Penn State vs OKLA State match because their server went downAll you need to do is visit their Facebook page and you will see that hundreds of their customers had the same issue and were outraged with the server being down for the match and some have even submitted a Revdex.com complaint as well. I have documentation of problems with their ROKU service as wellI requested a full refund in January only to be told that they won't do it even after they admittedly could not resolve the ROKU problem. I would appreciate what ever the Revdex.com can do hereTheir current D- rating leads me to believe they don't care and will just ignore the complaint. Please let me know if you need anything else from me
Regards,
*** ***

On FloSports, we are a subscription based websiteWe are not a pay per view serviceThe customer, ***, created a monthly subscription on Aug11th and failed to cancel their subscription before its renewal date on Sept11th per our terms and conditionsThe only point of contact
we received from the customer was on Sept12th, after their renewal dateOn our subscription page, we do list that a our subscription prices and a customer is required to agree to our terms and conditions before we can charge them

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Description: FloSports is a media and events company that provides live streaming of premier events, original video programming, and weekly studio shows. Southern US. 101-250. Series C.

Address: 979 Springdale Rd Ste 120, Austin, Texas, United States, 78702-3764

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