Flowershopping.com

We show the order was cancelled and the refund issued same day 2/22 thru the [redacted] account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is not an action at all.  No action therefore no resolution to my complaint. As usual this company dismisses the complaint and responds with a stupid comment about the nature of the transaction.  That has nothing to do with my complaint.  I wonder if they read it at all.  I'm sure they did but choose to reply in complete ignorance of what is being asked of them.  They told me one thing on the phone and that information was wrong and that cost me money.  I want that money refunded.  YES I AM LOOKING FOR A REFUND FLOWERS.COM not a blatant fact of the purchase and how it was made.  That is not the issue.  Yes a refund was issued but not the fees it cost me because your representative gave false information.  I would think a company would have no problem refunding 35.12 us funds to save their reputation or to keep their reputation. Of course from everything I've read on the web, your company has a very poor reputation. Stand up and make a positive customer service experience for once!
Regards,
[redacted]

Dear [redacted],Regarding Complaint ID:         [redacted] We needed additional information from the outlet processing the order. We show a full refund was issued on 3/29/18.  I was unable to post a reply at this time.Thank you,[redacted]FlowerShopping.com - Customer...

Service949-348-0497

The outlet delivered a larger arrangement with an upgrade on the flowers. They also delivered the Happy Birthday mylar balloon. We show the order was for similar as possible and will do an adjustment / partial credit on the order.

We apologize there were problems on the order. We understand the complaint is regarding the delivery date, service response and the arrangement. The florist informed us end of day 8/31 they had not heard back from the recipient prior to closing for the day and would reschedule for the following day....

They did speak to the recipient the following morning and rescheduled delivery for 9/1.  We show the arrangement that was ordered consists of 2 standard roses, 1 spray rose, 1 miniature carnation, and 2 asters with greens (with the second choice of similar as possible). The designer added more flowers. The florist used additional spray roses, and additional standard (not mini) carnations to make this a larger, fuller arrangement. We are coaching the representative that handled the early emails for a more timely response.  We show there was an offer of 25% off which we will still honor on the order that was delivered on 9/1.

We apologize the funeral order was not delivered. We are reviewing the problems that occurred on the order to improve our service and response.

We apologize for the problem and show the partial credit has been issued.

We apologize there was a problem on the order. We show the $9.95 Sunday fee was removed on 7/17/17 and the credit card was charged the adjusted amount of $89.23. There was also a credit issued back to the credit card on 7/24/17 for the balance due on the complaint. We will send the new receipt...

today.

We apologize for the problem. The order was cancelled and an email sent on 2/1/18.

I refuse the response from the company because they did not provide what I asked for. For clarification, I asked for the following:1. PUBLIC apology2. Remove...

all false advertising claims from their website - I would be happy to work directly with the owner to show them all of the claims on their website they did not deliver on3. 100% refund - this is the only thing the company did do...but I did not get notification they were going to be unable to deliver flowers to my Uncles FUNERAL until AFTER the funeral...this is 100% unacceptable4. I would like to owner of the company to contact me directly via email ([redacted][email protected]) and stay in contact with me until I am 100% satisfied (one of their many false claims on their website)I expect all four of the above to be resolved and I will not let this go until they are.

Dear [redacted],Regarding Complaint ID #[redacted]We show the order was cancelled and the full refund was issued on [redacted] 2 weeks ago.   I was unable to post a reply at this time.Thank you,[redacted]FlowerShopping.com  - Customer Service949-348-0497

We apologize the same day delivery could not be met. We are able to deliver most orders same day, at times there may be circumstances that limit outlet and driver availability. The order has been cancelled.

We apologize the exact container was not available. We show the florist sent an upgraded, larger arrangement on the order for similar as possible. A further adjustment will be made on the cost of the product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize for the missed delivery. A full refund was issued on 12/10/17. We are further reviewing this order to improve our service.

Revdex.com:
I received the refund by disputing the charge with my credit card company. So yes I have received the refund and this is resolved. Thanks to [redacted] bank charging them back. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Flower Shopping.com does not acknowledge in their response that the credit was only issued several days after the fact when I emailed them once again to ask about the overcharge on my credit card.  It was only then when asked by me that they issued a credit.  The receipt that I received today is still not even a correct receipt as it did not show the original 9.95 for the same day delivery that was not done that I was charged being removed.  Their response really shows a lack of customer service from delivery, to having to ask for a refund on an overcharge and even having to ask for a receipt.  Just not normal business practices.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[the photo with the bowl and ribbons is what I ordered. the photo in a vase is what they delivered. I paid extra for the balloon. they didn't only use a vastly different container, without the ribbons and party favors, but also totally different flowers.rovide details of why you are not satisfied with this resolution.
Regards,
[redacted]

We apologize for the problem on the order. The order has been cancelled and there has been no charge to the credit card. We have schooled the representative that took the order.  Unfortunately, the order was placed after the shops in Ohio had closed for the day and they were not able to prepare...

this style of arrangement in time for services the next morning.

The order was cancelled. There was no charge to the card, only an authorization was done when the order was placed. If this is a debit card the card holder may have to contact the card issuer to release the funds. The hold period varies with the issuer.