Flowershopping.com

We apologize for the error and have notified the website manager to remove the incorrect posting as requestedThe order was delivered on 3/27. The standard service fee (delivery and handling) is $16.95. If the order is placed late in the day e.gafter 12pm requesting same day delivery
there is an additional feeWe will coach the agent that took the order and will issue a credit for the delivery feeAs noted on the website order form all funds are in U.Sdollars

We apologize there was a problem on order
***We show order *** was delayed due to
difficulties identifying the correct delivery address, original order provided
the mailing addressThe arrangement was
delivered thru a new outlet when it was rescheduledIt was not the same vendor
and the arrangement was delivered on 12/Longevity of the arrangement will
vary with the care providedWe can
issue a credit of 50% off the order which is $34.46US
Order *** was delivered as requested on 12/19, we
received no messages on this order until 1/5/16, two weeks after deliveryWe can do an
adjustment of 20% off the product

We apologize for the errorWe show a refund has already been completed on one of the arrangementsThe second arrangement will be refunded shortly

We apologize the delivery was delayed; we have refunded the rush delivery fee and issued an additional partial credit on the standard delivery fee on 4/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is not exactly how it happenedShe did tell me that 12:was the time for "rush" delivery however she would request the delivery be made by 11:Which was NOT noted as I found out laterAlso I called around 10:and was told they would make a call to the florist and get these on for delivery and if there was a problem I would receive a callNo call- and it was almost when I cancelled the order because I was told the florist had a funeral and were too busy and would not be able to deliverSo the "rush" delivery was not going to happen even though it is advertised on websiteThat is when the suggestion was brought up to deliver to her home and when I asked about the particular arrangement- they couldn't tell me what would be substitutedThis is when the conversation between *** and I went downhillAnd she ended by laughing at me and disconnecting when I asked for her name.
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have reached out to our customer directly regarding her
complaint and resolution As noted
earlier, the agent that processed our customer's call has been schooled on the
problem

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have rejected the response because they did not address the problem of having to pay more for flowers iI already paid forAlso, I called them back twice on the 24th and was never given any informationI just want a refund of the extra I had to payI am not asking for free flowers I just want to pay the amount that was originally agreed upon.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below.Attached are two photographs regarding the flowers. The first photo shows the advertised flowers on the website of Flowershopping.com. The second photo shows the received flowers with a severely reduced amount of flowers, no roses and two lilies. The website clearly states that if flowers are not available, then additional flowers of greater or equal value will be substituted. Clearly, the received flowers were not adjusted and did not have the main flowers as advertisedThe company should be held accountable to their statement of quality regarding flowers. I was also told by phone from the company that since the flowers were different from those advertised that the new adjusted price would be $This must also be resolved and the remaining over charge of $should be refunded to my account as the staff member specified the new price to me.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to
perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize the order was not delivered, the full refund was issued on 3/29/

We apologize for the delivery delay, the order was rescheduled for delivery on Monday. The delivery was taken to the front desk and is taken to the patient room by the volunteers. We confirmed this information with the hospital. Unfortunately we do not have control of the delivery
once it is given to hospital volunteers

The order has been cancelled and a full refund was already issued as requested per customer's initial request

A full refund would require return of the product or allowing the outlet the opportunity to pick up the item in a reasonable amount of time from the delivery timeWe are able to offer 50% off the product at this time

We apologize the representative was not more
helpful and the
customer was not called back as promisedWe do show there was a billing error
and the customer was issued a credit on 2/27/We will follwith
the outlet that prepared the arrangement, we were not made aware they could not
fulfill the order as requestedWe are US-based as noted in Customer Service and all transactions are done in US dollars

Hi ***,We just found the Revdex.com email for Complaint ID: ***. The customer contacted us directly regarding their complaint on 2/21, a full refund was issued on 2/I was unable to reply on the Revdex.com complaint email system but wanted to provide Revdex.com the informationPlease advise how we can
update the information on the complaint.Thank you,Diane
Customer Service
FlowerShopping.com
[email protected]
(888) 445-

We do not agree with the outlet's representation of the
order and apologize for the frustration it has caused our customerWholesale/vendor
costs vary and do not equal customer pricing
The vendor received this order days prior to the delivery date
with the correct funds to fulfill the order, at no time did the outlet indicate
they could not deliver as requestedWe have removed this company from our vendor
list.
We apologize the outlet did not deliver the correct product
sizeThe credit issued is the price difference between the as-shown size and
the premium

We apologize for the service issueThe order has been cancelledWe are also checking for other service providers in the delivery location

We apologize for the delivery delay and the
substitution of
the keepsakeThe florist did use the flowers to value for the table-top
arrangement and used a porcelain style angelWe have followwith the
outlet regarding our customer's complaint and a partial credit was issued
3/5/the day of the complaint