Flowershopping.com

We understand there was a complaint on the type of red vase and typo on the cardThe florist did deliver the full arrangement of roses and liliesThe flowers were not returned, we are unable to issue a full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Customer contacted us with complaint the arrangement was delivered in the wrong container; customer was offered either a partial credit for the container or a replacement Customer declined either offer Customer wanted full refund and to keep the arrangement Standard practice is for the outlet to pi the complaint item for a full refund or replacement There is no extra charge for pickithe arrangement if the florist did not fulfill order correctly / [redacted] Style Definitions */

We apologize for the problemWe show the item delivered consisted of green plants and blooming plants in a basketWe can offer a credit of 50% off, the florist delivered a basket with larger green plants and blooming plantsWe do not show return of the product

The Florist prepared the fresh cut flower arrangement and attempted delivery three times to the residenceThe recipient door was tagged as well The florist notes there were other tags /notes on the recipient door, not just theirs No phone number was provided for the recipient Customer was informed of the situation and later requested the order be cancelledThe arrangement was made and delivery attempted in good faith, unfortunately the cut arrangement cannot be restockedThe outlet does require payment.Customer Service takes calls seven days a week, hours a day

Dear [redacted] ,Regarding Complaint ID: [redacted] We needed additional information from the outlet processing the orderWe show a full refund was issued on 3/29/ I was unable to post a reply at this time.Thank you,***FlowerShopping.com - Customer Service949-348-

We are in the process of issuing the refundPer emails sent no one was home at the time of the delivery, the arrangement was left with next door neighbor and signed for delivery

We show the order was cancelled and the refund issued same day 2/thru the [redacted] account

We are working with our vendors to correct this problem and apologize for the problem and frustration this caused Ms*and her mother We agree with her this was not a good outcome on her order

We apologize for the problemThe outlet sold out of the keepsake and because the order came thru with the second choice of similar as possible they did substitute with a similar Kinkade keepsake We looked at a larger geographical area and no one servicing the area had in stock the itemWe will check further next week but cannot guarantee the availability We can offer a credit of 50% off the product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied with the response because the arrangement that was delivered was not what I orderedI ordered the arrangement in the shape of a heart and upgraded to the deluxe arrangement, I ordered the arrangement specifically because of the shape and because it has the carnations or that's was what was advertised anywayThe arrangement that was shown on flowershopping.coms website was carnations and was filled in with fernsThe arrangement I received was roses and babies breath,I told the company this and that I was not satisfied even though they had a satisfaction guarantee on their website they would not stand behind it

The outlet delivered a larger arrangement with an upgrade on the flowersThey also delivered the Happy Birthday mylar balloonWe show the order was for similar as possible and will do an adjustment / partial credit on the order

We apologize the outlet in Chesterfield did not notify us they were not able to deliver as requestedA full refund was already issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The manager told me that next day delivery could be accomplished but wanted to charge me more money for itThey did not hold up their end of the sale agreementThey need to change their same day delivery policy to say it is not a guarantee Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be enough, only because it was a valuable lesson learnedThe business has issued a 15% discount on the priceMy faith in this company has not been restored as the price for the "standard" would be too much for the amount of flowers delivered This has taught me to go with the known practices of 1800flowers.Regards, [redacted]

Customer complaint was forwarded to the outlet on 3/Customer then let us know florist offered more flowers, Customer did not want the recipient disturbed regarding complaintThe total on the order was adjusted prior to the final charge; the rush fee was removed and a partial credit was issued

Customer's order was received with second choice of similar as possible which includes color substitutions The pictured item is lavender roses in a lavender cube; the florist delivered all white roses with a soft pink edge on the outer petals with pink filler in a pink cube and matching striped pastel with pink ribbon As noted the customer was given a credit of 25% off the product / [redacted] Style Definitions */

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The flower store did not offer a refund for the missing items They only offered a small refund for the order which was totally wrong Noting was as I expected and I requested a 45% refund I did get flowers They rejected that and I filed a dispute with my credit card The credit card company gave me the refund I requested but I don't know if they issued a charge back to the flower shop This was a terrible experience and I will never do business with Pro-Flowers again Regards, [redacted]

This is to let you know that the company FlowerShopping.com has responded to my complaint and has refunded $U.SThey were less than helpful on the telephone when I complained and no one called me back as promised so I was not expecting a refund but they did respond to an e-mail I sent after contacting you and I have been able to confirm that they did indeed make a deposit to my accountI do still feel that they should make it clear on their website that they are charging U.Sdollars and I also think there are hidden costs that result in the flower shop that fills the order having insufficient funds to complete the order as advertisedHowever, since all I asked for was the amount of over payment returned then they have complied with my request and I can only ask you to close this file.Thank you for your help[redacted] *** This is to let you know that the company FlowerShopping.com has responded to my complaint and has refunded $U.SThey were less than helpful on the telephone when I complained and no one called me back as promised so I was not expecting a refund but they did respond to an e-mail I sent after contacting you and I have been able to confirm that they did indeed make a deposit to my accountI do still feel that they should make it clear on their website that they are charging U.Sdollars and I also think there are hidden costs that result in the flower shop that fills the order having insufficient funds to complete the order as advertisedHowever, since all I asked for was the amount of overpayment returned then they have complied with my request and I can only ask you to close this file.Thank you for your help[redacted] *** This is to let you know that the company FlowerShopping.com has responded to my complaint and has refunded $U.SThey were less than helpful on the telephone when I complained and no one called me back as promised so I was not expecting a refund but they did respond to an e-mail I sent after contacting you and I have been able to confirm that they did indeed make a deposit to my accountI do still feel that they should make it clear on their website that they are charging U.Sdollars and I also think there are hidden costs that result in the flower shop that fills the order having insufficient funds to complete the order as advertisedHowever, since all I asked for was the amount of overpayment returned then they have complied with my request and I can only ask you to close this file.Thank you for your help[redacted] ***

Customer contacted us directly regarding their complaintThe billing error was corrected and a partial credit was issued regarding the complaint on the design style