Flowershopping.com

A credit has been issued to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease close caseWe came to an agreementThis matter is now settledThan k you very much Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe issue is simple, I bought a product from you and paid my money; you decided to change the arrangement and screw up the product thinking that no one will notice BUT WE DO NOTICEThe flower shop replaced what we agreed upon and what was in their website with a bunch of ugly small roses which made the arrangement look very cheap arrangement , the recipient didn't even know that this was a heart shape, I personally saw it and felt really bad.I paid the premium and the highest price (almost double the orig price) for this arrangement as we agreed to be FULLER and BIGGER you replaced my flowers with a dozen of ugly small roses and didn't even have the professional conduct to call me "the buyer" and inform me with YOUR decision you entered in a contract with me and took my money but DID NOT DELIVER WHAT I PAID FORYou destroyed the occasion and made me look like a cheap inconsiderate person who buys his lover an ugly "grocery store" arrangement.you should apologize and then apologize then apologize for what you've done and "at least" refund me for the product you sold me that "I DIDN'T ASK FOR IT" Regards, [redacted]

Lilies are considered of equal or greater value than roses which is why they were used as a similar flower The order was received for delivery on Monday 3/however the published obituary had the service at 6pm on the following day, Tuesday, 3/The florist scheduled delivery for the afternoon of 3/rather than the day before so the flowers would be fresh(Per phone conversation on 3/at 4:30pm EST) We apologize this information was not provided sooner and that the cross keepsake was not available

I refuse the response from the company because they did not provide what I asked forFor clarification, I asked for the following:PUBLIC apologyRemove all advertising claims from their website - I would be happy to work directly with the owner to show them all of the claims on their website they did not deliver on100% refund - this is the only thing the company did do...but I did not get notification they were going to be unable to deliver flowers to my Uncles FUNERAL until AFTER the funeral...this is 100% unacceptableI would like to owner of the company to contact me directly via email ( [redacted] [email protected]) and stay in contact with me until I am 100% satisfied (one of their many claims on their website)I expect all four of the above to be resolved and I will not let this go until they are

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [the photo with the bowl and ribbons is what I orderedthe photo in a vase is what they deliveredI paid extra for the balloonthey didn't only use a vastly different container, without the ribbons and party favors, but also totally different flowers.rovide details of why you are not satisfied with this resolution Regards, [redacted] ***

We apologize the representative was not more helpful on today's call and will school the agentA Customer Service supervisor tried calling our customer but there was no answer and the voice mail box had not been set upWe will try again on Wednesday Prior to placing her order, the customer inquired about delivery by 10am-11am; she was informed rush delivery is for before 12pm and was specifically told we do not guarantee delivery by 10am or 11am to the hospital Customer went ahead and placed her order with the 12pm rush delivery The customer called at 10:45am today to let us know the patient was being discharged at 11am same day and flowers had not arrived Unfortunately, the delivery could not be made before the patient was discharged at 11am and the order was cancelled / [redacted] Style Definitions */ / [redacted] Style Definitions */

We apologize the exact container was not availableWe show the florist sent an upgraded, larger arrangement on the order for similar as possibleA further adjustment will be made on the cost of the product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want an explanation of how and why service was conducted the way it wasWhy was I told the day of deliver that it would not be delivered until the next day? Why was I told another $was due for delivery charges when I paid the delivery charges listed when I ordered and paidJust a "sorry about th problem" is not an acceptable answer Regards, [redacted]

We apologize the order could not be deliveredThe order was cancelled as requested with an email sent to the customer on 9/confirming the cancellation There is only a pending authorization on the account, the final charge for the order was never processed(There was a call to the customer on 9/that her order could not be delivered same dayIn an unkind manner the customer told our rep to cancel the orderThe rep processed the cancellation.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Flower Shopping.com does not acknowledge in their response that the credit was only issued several days after the fact when I emailed them once again to ask about the overcharge on my credit card It was only then when asked by me that they issued a credit The receipt that I received today is still not even a correct receipt as it did not show the original for the same day delivery that was not done that I was charged being removed Their response really shows a lack of customer service from delivery, to having to ask for a refund on an overcharge and even having to ask for a receipt Just not business practices Regards, [redacted]

The designer did a significant upgrade from carnations to rosesThe offer of 25% off the product is still available The product was not returned

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regardless of what these people are saying you do NOT send a birthday looking/get well arrangement for a baby arrangement and it is not up to them to make those decisions for their customers Furthermore, there website is misleading and false I am totally appalled at how they chose to handle this matter and how they just brush people off and blame the customer I would never deal with these people again and I assure you nor will anyone else that I have anything to do with Revdex.com should do something about them falsely posting on their website that they have A+ accredited business with Revdex.com when in fact they are not an accredited business By looking at the numerous complaints they have had in the past for the same type of misrepresentations, I'm surprised they are still in business This will NOT be the end of this as I plan to take this furtherAs for the US exchange, I never would have ordered this knowing it was a US based company as I assure you the products ordered did not come from the US either Extremely disappointed and will be speaking further with my lawyer Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have read other complaints filed against this business. I cannot believe this business is allowed to continue making the same irresponsible mistakes leaving customers unsatisfied. Their mistakes are making them money why would they stop. I'm glad I posted my negative complaint. You don't deserve the A- the Revdex.com has rated you
*** ***

It appears the agent wanted to ensure the recipient received her arrangementWe apologize the substitutions were not satisfactory and a full refund is being issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your
reference, details of the offer I reviewed appear below
As mentioned in the complaint filed with Revdex.com, on February 2, 2018, money was removed from our checking account via our debit card in the amount of $63.12, even more than the amount that was agreed uponThis money needs to be refunded to us since cancelling an order should be an understood non-payment and the amount was not what was agreed to.
Regards,
*** ***

Order was placed with a second choice of similar as possible, as stated on the order form "If the exact flowers or container you have selected are not available we
will create a beautiful bouquet with the freshest available flowers." Customer's order was filled over value with upgraded flowers (orchids). The arrangement delivered in the baby cube keepsake container requested on original order. The exchange rate applied to individual transactions are set by the customer's issuing credit card company not by our firm

We apologize for the problems with the
arrangementPer
phone conversations and emails, we show this was resolved and the partial
credit was issued

We apologize there was a problem on order
***We show order *** was delayed due to
difficulties identifying the correct delivery address, original order provided
the mailing addressThe arrangement was
delivered thru a new outlet when it was rescheduledIt was not the same vendor
and the arrangement was delivered on 12/Longevity of the arrangement will
vary with the care providedWe can
issue a credit of 50% off the order which is $34.46US
Order *** was delivered as requested on 12/19, we
received no messages on this order until 1/5/16, two weeks after deliveryWe can do an
adjustment of 20% off the product