Flowershopping.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The florist never even attempted to contact or deliver the flowers on August 31st. Somebody was home all day. I wanted the flowers delivered on the 31st and had I known they could not be delivered that day I would have cancelled the order. I contacted flowershopping.com at the end of the day on the 31st only to be told they were unable to reach the recipient. That is not true. Also if you look at the picture of the flowers I ordered (How sweet it is) there are at least SEVEN (7) roses. The description you noted does not describe the flowers in the picture. I ordered roses and got carnations. That is not equal or greater value. I want a 50% refund and I believe that is more than fair considering I would have cancelled my order had I know about the delivery date and the flowers provided.
Regards,
*** ***

We are reaching out to customer to resolve the problem and are waiting for a return call

We apologize the mini-rose bush was not availableThe order did not indicate this needed to be an outdoor plant nor did it specify no substitutionsThe florist delivered the orchid as the second choice similar as possible of equal value (in this instance over value)The substitution policy is stated on the order form / confirmation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. They finally did refund my money and I will consider this complaint resolved. However, I will NEVER use this business again as their business practices are unacceptable
Regards,
*** ***

We apologize for the problemThe partial
credit was issued
earlier today for the difference between the standard and premium sizes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I just noticed that the company has deposited $US ($CDN) into my account on July 7, 2015.I have not received a note from them saying that they were going to do this but I believe that they have refunded me the money I lost on the exchange rate for CDN/US dollars
Regards,
*** ***

We apologize there was not a prompt response regarding the delivery delayWe show per phone call on 3/6, the rush fee was removed from the order

We apologize for the delay in respondingDue to holiday volume we were waiting on the outlet to reply to the complaintThe order was cancelled on 2/19/18, there will be no final charge to the credit card

We apologize the order could not be delivered for the holiday and the frustration it caused. We try to update our customers as promptly as possible, due to holiday volume there can be delaysWe can offer a credit for the delivery fee on a future order by referencing the original order
number

We apologize for the missed Sunday delivery and will be coaching the representative that was handling your order on Sunday. We show per your conversation with Customer Service on Monday morning the delivery was rescheduled and the delivery fee adjusted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not exactly happy with the 20% offer but besides that there is no reference to the fact that I was lied to . The pictures of the floral designs are not one sided. There is no mention when placing the order that they are
Regards,
*** ***

The receipt sent reflects the charge to the credit card with the Sunday service fee as $and the additional credit issued to the card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this timeAlthough, I do want to
point out that at the time of the incident (Feb 13th - 16th), after spending countless hours over the course of days simply attempting to speak with someone to get this resolved, the resolution they are proposing now is the same resolution I proposed at the time of the original issue that was rejected by the companyWith that said, I am responding with the necessary information that Flowershopping.com has requested (included below), will wait for the business to perform the action they have proposed/promised and, if it does, will consider this complaint resolved (i.ewith the intent of never doing business with Flowershopping.com again).
Regards,
*** ***-----Original Message----- From: *** *** [mailto:***@flowershopping.com] Sent: Wednesday, March 7, 10:AM To: *** *** Subject: Flower Orders Dear ***, I apologize for the issues you had trying to get your Valentines Day orders deliveredPer my earlier voice mail message, we would like to deliver a complimentary arrangement to ***. Please advise on an address for delivery for either Tuesday, Wednesday or Thursday or if best to deliver on Saturday to the home. If this is going to a work location, please advise on her hours and best direct contact number. Sincerely,*** 702-589-

We apologize for the problem and a full refund was issued on 1/23/

We apologize the arrangement was not satisfactoryWe show that a planter basket with green plants was delivered instead of the plants in a composite dish. An adjustment of 35% was processed on the orderPer emails, the full refund could not be issued since the planter was removed from
the church and taken home by the customer who resides in a different state

The first choice arrangement called for standard roses and mini-spray rose stemThe florist filled to a larger, fuller arrangement on order listed for similar as possible

Per the customer response to the customer service agent they are refusing payment and the recipient kept the arrangement

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be enough, only because it was a valuable lesson learned. The business has issued a 15% discount on the price. My faith in this company has not been restored as the price for the "standard" would be too much for the amount of flowers delivered.  This has taught me to go with the known practices of 1800flowers.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The manager told me that next day delivery could be accomplished but wanted to charge me more money for it. They did not hold up their end of the sale agreement. They need to change their same day delivery policy to say it is not a guarantee.
Regards,
[redacted]