Flowershopping.com

We apologize the complaint was not attended to more promptly. The card message is correct on the order however it appears the outlet did not print the card correctly. We understand the container /vase was not an adequate substitution for the item selected. A credit of 30% off has already been...

issued, we will issue the credit for the 20% balance on the order total.

We will issue the refund as requested. The florist was concerned with delivery to the service of similar valued product.

We apologize for the problem and agree the outlet should
have received customer approval before making substitutions on the mug We show the flowers were correct but the
container was notPer follmessages, we understand the card message had
errors as well
At the time of the complaint the customer was offered a partial
credit or replacement, this offer was declined and a full refund was requested
A full refund does require return of the product in good condition
There should be no charge to the customer for the pickup since
the wrong item was delivered We will
school the representatives that handled the response and indicated there would
be a charge of $

We apologize the outlet in Chesterfield did not notify us they were not able to deliver as requested. A full refund was already issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
I want an explanation of how and why service was conducted the way it was. Why was I told the day of deliver that it would not be delivered until the next day? Why was I told another $22 was due for delivery charges when I paid the delivery charges listed when I ordered and paid. Just a "sorry about th problem" is not an acceptable answer.
Regards,
[redacted]

We apologize for the problem and the delay in getting information to the customer. The order was cancelled on 4/29/15. A full refund was issued.

We understand this was for a special
occasionThe outlet management
informed us they were unable to get to their shop until the morning of 3/due
to weather conditions. A full refund was
issued to the customer on 3/2/

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The flower store did not offer a refund for the missing items.  They only offered a small refund for the order which was totally wrong.  Noting was as I expected and I requested a 45% refund.  I did get flowers.  They rejected that and I filed a dispute with my credit card.  The credit card company gave me the refund I requested but I don't know if they issued a charge back to the flower shop.  This was a terrible experience and I will never do business with Pro-Flowers again.  
Regards,
[redacted]

We apologize for the problem on the order. The customer placed their order on 12/23/14 for delivery on 12/29/14.  The customer was contacted on 12/24  regarding the delivery issue for Aspen. We were closed 12/25/14.  The customer was contacted again on 12/26/14 at which time the...

customer was offered the option to cancel the order and receive a full refund which he declined.  The order was delivered on 12/29/14.

We apologize for the problem. We are following up with customer on Monday. Poor phone connection on Friday.

Product price on order $ We
understand there was a problem that not all
the roses were included as requested; the carnations were done correctlyCustomer
was issued a credit of >40% off the product price for the problem

We are in the process of issuing the refund. Per emails sent no one was home at the time of the delivery, the arrangement was left with next door neighbor and signed for delivery.

We apologize for the problem. The outlet sold out of the 2016 keepsake and because the order came thru with the second choice of similar as possible they did substitute with a similar Kinkade keepsake.  We looked at a larger geographical area and no one servicing the area had in stock the 2016...

item. We will check further next week but cannot guarantee the availability.  We can offer a credit of 50% off the product.

We apologize for the problem. We show the item delivered consisted of 2 green plants and 2 blooming plants in a basket. We can offer a credit of 50% off, the florist delivered a basket with 2 larger green plants and 2 blooming plants. We do not show return of the product.

The 2016 keepsake was not available thru our outlets for delivery on 2/19. Per the second choice on the order, the designer followed the instructions for a similar keepsake and used the Kinkade keepsake from the a previous Xmas. We will issue the refund as requested.

Customer complaint was forwarded to the outlet on 3/31. Customer then let us know florist offered more flowers, Customer did not want the recipient disturbed regarding complaint. The total on the order was adjusted prior to the final charge; the rush fee was removed and a partial credit was issued.

This is to let you know that the company FlowerShopping.com has responded to my complaint and has refunded $10 U.S. They were less than helpful on the telephone when I complained and no one called me back as promised so I was not expecting a refund but they did respond to an e-mail I sent after contacting you and I have been able to confirm that they did indeed make a deposit to my account. I do still feel that they should make it clear on their website that they are charging U.S. dollars and I also think there are hidden costs that result in the flower shop that fills the order having insufficient funds to complete the order as advertised. However, since all I asked for was the amount of over payment returned then they have complied with my request and I can only ask you to close this file.Thank you for your help.[redacted] This is to let you know that the company FlowerShopping.com has responded to my complaint and has refunded $10 U.S. They were less than helpful on the telephone when I complained and no one called me back as promised so I was not expecting a refund but they did respond to an e-mail I sent after contacting you and I have been able to confirm that they did indeed make a deposit to my account. I do still feel that they should make it clear on their website that they are charging U.S. dollars and I also think there are hidden costs that result in the flower shop that fills the order having insufficient funds to complete the order as advertised. However, since all I asked for was the amount of overpayment returned then they have complied with my request and I can only ask you to close this file.Thank you for your help.[redacted] This is to let you know that the company FlowerShopping.com has responded to my complaint and has refunded $10 U.S. They were less than helpful on the telephone when I complained and no one called me back as promised so I was not expecting a refund but they did respond to an e-mail I sent after contacting you and I have been able to confirm that they did indeed make a deposit to my account. I do still feel that they should make it clear on their website that they are charging U.S. dollars and I also think there are hidden costs that result in the flower shop that fills the order having insufficient funds to complete the order as advertised. However, since all I asked for was the amount of overpayment returned then they have complied with my request and I can only ask you to close this file.Thank you for your help.[redacted]

Waiting to hear back from customer regarding her transaction details.

We understand there was a complaint on the type of red vase and typo on the card. The florist did deliver the full arrangement of roses and lilies. The flowers were not returned, we are unable to issue a full refund.

The designer upgraded the arrangement from carnations to roses.  We can offer the credit from premium to deluxe but not a full refund.