[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They have not agreed to zero out the accounts, with no balance due, no past due, and no late feesThey have not agreed to rescind any notices to credit bureausThey have not agreed to call off the debt collection agency that they sent our accounts toI have sent my mother's information to [redacted] , as she requested Regards, Michael Moore
Then if you read further, in the same section, the Agreement states after the initial months you agree to pay $+ tax for the remainder of the AgreementThe next section titled: TERMS OF THE AGREEMENT in bold states the term is for a period of five years unless written notice is providedSafetouch Security did not receive written notice.As previously written, Safetouch Security will accept this complaint as your written noticeThe end of the Agreement is July If you would like to pay to close the account, we do not have a "buyout clause" but will accept $to close the account in good standing
Safetouch Security has reviewed your account and the system notationsSafetouch Security appreciates the length of time you have been a valued customerWithin the security documents the Schedule C indicates on section transmission facilities / telephone lines you have initial that you understand that it is the customer's responsibility to provide an active phone line.As you have explained, numerous calls have been made discussing the fact there was not a phone line one the home Safetouch Security agreed to provide services for an indicated period of time and the Customer agrees to provide and active phone line and payment for those servicesEven though you had not provided tge phone line Safetouch continues to contractually provide service and does expect paymentIt is notated Safetouch offered to close the account until phoneline was activateYou did not wish to do so.The account is not eligible for a credit for the above reasons but based on the time you have been a Customer I would be happy to apply a month credit.Sincerely [redacted]
Mr [redacted] ,I have reviewed your account, as well as, the documentsThe end of the agreement is October Upon review it appears Safetouch Security has satisfied all your requests and any type service requestedSafetouch Security works closely with our Customers to ensue satisfactionIs there something specific you are looking for service wise? Safetouch Security does not want to loose you as a Customer's I would be happy to service your account at no charge to continue our relationshipPlease email me directly at [redacted] Most Sincerely, [redacted]
Safetouch Security has closed your old account and applied a credit of $to your new account.I apologize that it was not closed properly and the time of the transfer! Most Sincerely, [redacted]
Safetouch Security has reviewed Ms***'s file with the Branch Manager, as well as the Sales RepresentativeThe following information was obtained: "At the initial consultation, customer wanted the Touch but didn't have the $so she did not sign up She called [redacted] back a few days later and said she could not afford that program, so she decided to go with the BAT program [redacted] went back to write customer upShe said she would like the Touch, but just cannot afford it so she had to go with this program instead We installed the BAT, install was signed off on, all was well Customer was well aware that she was not going to be getting a touch screen keypad as she was the one who stated she did not have the $for it.Based on the above information Ms [redacted] is not eligible for any type of refund or CancellationSafetouch Security is more then willing to satisfy any concerns Ms [redacted] has regarding servicingMs [redacted] may contact Customer Service at any time.Sincerely, [redacted]
Safetouch Security has reviewed your accountBecause of the length of time you have been a Safetouch customer I will be happy to reinstate your account for the past due balancePlease pay the $promptly and the account will be reactivatedIn the future, I would recommend being on what we call PACS (automatic draft payment through us)At the time the payment is made please request for the form to be completedSincerely, [redacted]
Safetouch Security has hired an Electrician at our expense and determined it was a bad breaker, which has been resolved Safetouch Security always takes care of our Customer's and will do anything in our power to come to a resolutionMost Sincerely, [redacted]
Safetouch Security has spoken with both Mrand Mrs [redacted] regarding the equipmentThe request of Mr [redacted] would require an active phone line in the homeWith an active phone line Safetouch Security has advised we would be more then happy to honor the requestHowever, the request is not a warranty service call and would be a charge of $to make the changesSafetouch Security does not refuse a Customer but the service fee is requiredTo work with Mr [redacted] and I will be happy to reduce the service fee to $Please contact Customer Service to schedule the appointmentSincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI called today to pay the $and would like an email confirming that my account is closed Thank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Safetouch, all consumers can go by is the experience others have with your company and the people that represent you Regardless of what your agreement says my salesman blatantly lied about the facts You should teach them ethical practices so that these instances don't occur Just look at your record of complaints It is obvious this is standard practice You also initially gave me a different reason than you are now No one has ever acknowledged that the statement that I paid for equipment and received complimentary service for three years is not correctI will never see a refund, but I am hoping my inferior service experience wi be an example for those considering doing business with you At least you did cancel my service unlike other complaints in regards to your unethical practices I am out of energy to even deal with you any more Regards, [redacted] ***
Safetouch Security has reviewed your accountAt no time was there a request to cancel service nor did we receive written notice to close the account at the time of renewalHowever; Safetouch Security attempted to fulfil your request to upgrade the system but never received a replySafetouch Security had agreed at the time to preform a service call at no charge and waive late feesSafetouch Security notified you of the end of agreement date with no further discussionThe notes following the attempts below was regarding collections with no response.Safetouch Security made every attempt to assist you with no response Safetouch Security is not at fault and all charges are legitimateIf you would like to discuss reactivation you may email me directly at [redacted] Sincerely, [redacted] 02/28/09:21:AM - ***e:called [redacted] again on contact re NC service call and waiving late fees-- no answer, lmcalled contact, ###-###-####02/27/02:04:PM - ***e:called [redacted] at 904-2013415, lmhold 2/02/24/11:14:AM - ***e:called Primary, fax?called [redacted] in cell, lmhold 2/then proceed02/22/04:26:PM - ***e:called customer at primary re pdb, lm02/22/12:34:PM - ***e:per [redacted] -- okay to waive late fees and have a nc service call to keep customer, past due is owed since they had an LRR02/22/12:33:PM - ***e:called customer [redacted] on contact, lmhold 2/24.02/14/03:54:PM - ***e:customer called back, is not not going to pay but very upset that we will not service the way without a $service fee-- they have already filed a Revdex.com complaint and said they will cxl with us nd find another provider if not fixedGoing to email [redacted] to see if carry on or if she wants to figure a way to have a tech fixetc.02/14/01:21:PM - ***e:called customer at priamry re pdb, business number, lmcalled [redacted] on contact, lmCalled [redacted] , lmHold 2/03/07/10:41:AM - [redacted] :CALLED AND LM FOR [redacted] ON 201-341503/04/02:47:PM - [redacted] : [redacted] (DSC)CLL IN GV PW WANTS TO DISCUSS UPGRADING OPTIONS AND EOA GV INFO AND SUBMITTED RR TO GET PRICE ON GSM
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Ok I seeWhat do I need to do to cancel my service?Regards, [redacted] ***
Mr [redacted] I have reviewed your complaint as well as the notesSafetouch Security upgraded your GSM in February at no chargeThis should have been noticed at the time you called to discuss the 2g sunset notificationIf you are having service issues Safetouch should be notified and able to resolveYou can not just stop making payment when you feel you are communicating an issue but you did not until JuneBy not continuing to make payment you have voided the warranty and Safetouch will not come out and service until the account is currentI will be happy to work with you but you have to meet us halfwayThe Representative offered that you pay half now to schedule service and half after he leavesIf you accept this offer I will work with you further thereafter but reducing the remaining amountUpon the system being serviced email me at [email protected] and I will work a very satisfactory resolution.Please Contact Customer Service the system will be notated.Sincerely, [redacted]
Safetouch Security has tried to reach you multiple times to discuss the cancellation and have not received a return callMs [redacted] has notated the account and it appears you have moved from the locationThe end of agreement date is November To avoid paying out the remainder of the agreement, we will accept a $buyout to close the account in good standing.You may contact Ms [redacted] anytime.Sincerely, [redacted]
Mr [redacted] ,I agree with you! You have been great Customers and Safetouch Security appreciates thatI will close the account in good standing and look forward to many more years of service with you.Sincerely, [redacted]
Safetouch Security did receive your cancellation request and can not explain how it was placed in the month to month statue but I have closed your account in good standingOur apologies and the system will be shutdown todaySincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They have not agreed to zero out the accounts, with no balance due, no past due, and no late feesThey have not agreed to rescind any notices to credit bureausThey have not agreed to call off the debt collection agency that they sent our accounts toI have sent my mother's information to [redacted] , as she requested Regards, Michael Moore
Then if you read further, in the same section, the Agreement states after the initial months you agree to pay $+ tax for the remainder of the AgreementThe next section titled: TERMS OF THE AGREEMENT in bold states the term is for a period of five years unless written notice is providedSafetouch Security did not receive written notice.As previously written, Safetouch Security will accept this complaint as your written noticeThe end of the Agreement is July If you would like to pay to close the account, we do not have a "buyout clause" but will accept $to close the account in good standing
Safetouch Security has reviewed your account and the system notationsSafetouch Security appreciates the length of time you have been a valued customerWithin the security documents the Schedule C indicates on section transmission facilities / telephone lines you have initial that you understand that it is the customer's responsibility to provide an active phone line.As you have explained, numerous calls have been made discussing the fact there was not a phone line one the home Safetouch Security agreed to provide services for an indicated period of time and the Customer agrees to provide and active phone line and payment for those servicesEven though you had not provided tge phone line Safetouch continues to contractually provide service and does expect paymentIt is notated Safetouch offered to close the account until phoneline was activateYou did not wish to do so.The account is not eligible for a credit for the above reasons but based on the time you have been a Customer I would be happy to apply a month credit.Sincerely [redacted]
I will close your account and remove any amount due.Sincerely, [redacted] Happy New Year
Mr [redacted] ,I have reviewed your account, as well as, the documentsThe end of the agreement is October Upon review it appears Safetouch Security has satisfied all your requests and any type service requestedSafetouch Security works closely with our Customers to ensue satisfactionIs there something specific you are looking for service wise? Safetouch Security does not want to loose you as a Customer's I would be happy to service your account at no charge to continue our relationshipPlease email me directly at [redacted] Most Sincerely, [redacted]
Safetouch Security has closed your old account and applied a credit of $to your new account.I apologize that it was not closed properly and the time of the transfer! Most Sincerely, [redacted]
Safetouch Security has reviewed Ms***'s file with the Branch Manager, as well as the Sales RepresentativeThe following information was obtained: "At the initial consultation, customer wanted the Touch but didn't have the $so she did not sign up She called [redacted] back a few days later and said she could not afford that program, so she decided to go with the BAT program [redacted] went back to write customer upShe said she would like the Touch, but just cannot afford it so she had to go with this program instead We installed the BAT, install was signed off on, all was well Customer was well aware that she was not going to be getting a touch screen keypad as she was the one who stated she did not have the $for it.Based on the above information Ms [redacted] is not eligible for any type of refund or CancellationSafetouch Security is more then willing to satisfy any concerns Ms [redacted] has regarding servicingMs [redacted] may contact Customer Service at any time.Sincerely, [redacted]
Safetouch Security has reviewed your accountBecause of the length of time you have been a Safetouch customer I will be happy to reinstate your account for the past due balancePlease pay the $promptly and the account will be reactivatedIn the future, I would recommend being on what we call PACS (automatic draft payment through us)At the time the payment is made please request for the form to be completedSincerely, [redacted]
Safetouch Security has hired an Electrician at our expense and determined it was a bad breaker, which has been resolved Safetouch Security always takes care of our Customer's and will do anything in our power to come to a resolutionMost Sincerely, [redacted]
Safetouch Security has spoken with both Mrand Mrs [redacted] regarding the equipmentThe request of Mr [redacted] would require an active phone line in the homeWith an active phone line Safetouch Security has advised we would be more then happy to honor the requestHowever, the request is not a warranty service call and would be a charge of $to make the changesSafetouch Security does not refuse a Customer but the service fee is requiredTo work with Mr [redacted] and I will be happy to reduce the service fee to $Please contact Customer Service to schedule the appointmentSincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI called today to pay the $and would like an email confirming that my account is closed Thank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Safetouch, all consumers can go by is the experience others have with your company and the people that represent you Regardless of what your agreement says my salesman blatantly lied about the facts You should teach them ethical practices so that these instances don't occur Just look at your record of complaints It is obvious this is standard practice You also initially gave me a different reason than you are now No one has ever acknowledged that the statement that I paid for equipment and received complimentary service for three years is not correctI will never see a refund, but I am hoping my inferior service experience wi be an example for those considering doing business with you At least you did cancel my service unlike other complaints in regards to your unethical practices I am out of energy to even deal with you any more Regards, [redacted] ***
Safetouch Security has reviewed your accountAt no time was there a request to cancel service nor did we receive written notice to close the account at the time of renewalHowever; Safetouch Security attempted to fulfil your request to upgrade the system but never received a replySafetouch Security had agreed at the time to preform a service call at no charge and waive late feesSafetouch Security notified you of the end of agreement date with no further discussionThe notes following the attempts below was regarding collections with no response.Safetouch Security made every attempt to assist you with no response Safetouch Security is not at fault and all charges are legitimateIf you would like to discuss reactivation you may email me directly at [redacted] Sincerely, [redacted] 02/28/09:21:AM - ***e:called [redacted] again on contact re NC service call and waiving late fees-- no answer, lmcalled contact, ###-###-####02/27/02:04:PM - ***e:called [redacted] at 904-2013415, lmhold 2/02/24/11:14:AM - ***e:called Primary, fax?called [redacted] in cell, lmhold 2/then proceed02/22/04:26:PM - ***e:called customer at primary re pdb, lm02/22/12:34:PM - ***e:per [redacted] -- okay to waive late fees and have a nc service call to keep customer, past due is owed since they had an LRR02/22/12:33:PM - ***e:called customer [redacted] on contact, lmhold 2/24.02/14/03:54:PM - ***e:customer called back, is not not going to pay but very upset that we will not service the way without a $service fee-- they have already filed a Revdex.com complaint and said they will cxl with us nd find another provider if not fixedGoing to email [redacted] to see if carry on or if she wants to figure a way to have a tech fixetc.02/14/01:21:PM - ***e:called customer at priamry re pdb, business number, lmcalled [redacted] on contact, lmCalled [redacted] , lmHold 2/03/07/10:41:AM - [redacted] :CALLED AND LM FOR [redacted] ON 201-341503/04/02:47:PM - [redacted] : [redacted] (DSC)CLL IN GV PW WANTS TO DISCUSS UPGRADING OPTIONS AND EOA GV INFO AND SUBMITTED RR TO GET PRICE ON GSM
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Ok I seeWhat do I need to do to cancel my service?Regards, [redacted] ***
Safetouch Security will accept the past due amount of $to close the account in good standing[redacted]
Mr [redacted] I have reviewed your complaint as well as the notesSafetouch Security upgraded your GSM in February at no chargeThis should have been noticed at the time you called to discuss the 2g sunset notificationIf you are having service issues Safetouch should be notified and able to resolveYou can not just stop making payment when you feel you are communicating an issue but you did not until JuneBy not continuing to make payment you have voided the warranty and Safetouch will not come out and service until the account is currentI will be happy to work with you but you have to meet us halfwayThe Representative offered that you pay half now to schedule service and half after he leavesIf you accept this offer I will work with you further thereafter but reducing the remaining amountUpon the system being serviced email me at [email protected] and I will work a very satisfactory resolution.Please Contact Customer Service the system will be notated.Sincerely, [redacted]
Safetouch Security has tried to reach you multiple times to discuss the cancellation and have not received a return callMs [redacted] has notated the account and it appears you have moved from the locationThe end of agreement date is November To avoid paying out the remainder of the agreement, we will accept a $buyout to close the account in good standing.You may contact Ms [redacted] anytime.Sincerely, [redacted]
Mr [redacted] ,I agree with you! You have been great Customers and Safetouch Security appreciates thatI will close the account in good standing and look forward to many more years of service with you.Sincerely, [redacted]
Safetouch Security did receive your cancellation request and can not explain how it was placed in the month to month statue but I have closed your account in good standingOur apologies and the system will be shutdown todaySincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]