[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed your accountWe have received your cancellation request and will be happy to close the accountI would much rather service your account at no charge opposed to loosing you as a Customer. Please email me at *** with your preference, as well
as, your Mother's addressIf she is no longer living in the home I will close this.Please let me know what I can do for you.Most Sincerely,*** ***
When Safetouch Security spoke with yourself and your ex-wife a cancellation letter was requested in writing and this was never received, causing the account to continue invoicing, regardless of what you
chose to do with the equipmentThe account continued to charge the card that you provided on file. I'm sorry you feel this way but could have been resolved if written notice, as required was received
Safetouch Security will schedule service but I do not see, based on the system notations, the recollection of the order of events you are claimingThe system notations are the only thing I can go by upon reviewing the account.All contracts / agreements require payments to continue during a disputeBy not continuing payment you have voided the warranty, which is why service would not be scheduled. When the service call has been completed half of the balance must be paidI will waive the other half.Karrie Gabriel
Mr***,Based on the terms of the agreement you signed, it stated a written notice is required days prior to the end of agreementSafetouch Security agreed we would close the account with written noticeYou called and were advised on April 16, to send in a written noticeIt was not
received so the account continued to invoiceOn June 16th, you called again and again were advised to submit written noticeAgain, it was not received and the account continued to invoiceJuly 21st we called you to advise of the past due invoices and then on July we received the written notice, so yes you are responsible for those invoices. The balance due to close the account is $(even though the current balance is $183.00)If you choose to not pay this balance the account will continue to invoice and eventually forward on the collections for a much greater amount.Sincerely, *** ***
Ms***,Safetouch Security would like to Thank you for bringing this situation to our attentionWe can assure you, this is not how Safetouch Security conducts business. MrBill Cook will be contacting you to resolve all your concerns to your satisfaction.Safetouch Security looks forward
to many years of continued service.Most Sincerely,*** ***Safetouch Security Corporate Office of *** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: How was my contract activated in January when we signed up for service in 2012? When we moved in and paid to have a system set up in our new house, we were never told we would be signing ANOTHER year contract. Please provide all signed documentation from our initial service in as well as when we moved in 2013. You may not be trying to "cover up" anything, but you never informed me of any of this information.
Regards,
*** ***
The Agreement clearly states you had zero payment due for monitoring for months, after the initial months your payment would be $+ taxes (+ VIP monitoring) for the remainder of the AgreementSection indicates the agreement term is for a period of years. The account has been closed in good standingBeing that the agreement has been closed prior to December 2017, the account is not eligible for refund. Sincerely, *** ***
Safetouch Security received the cancellation request March 18, and spoke with Ms*** on March 24, to advise she is still within the initial agreement termSafetouch Security offered to close the account with a proof of move (which we now have with her new address) and a $
buyoutThe end of this agreement, as signed is January Until payment is received the account will continue to invoicePlease contact Customer Service ###-###-#### option to make payment by phone and the account will be closed and removed from Collections.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed the file of Ms*** and based on the terms of the signed Security Agreement, the account would remain active until August 2018. Safetouch Security offered a buyout so she would not be responsible until that time and the payment was madeIf at anytime a new
account is activated, these monies can be applied to the new account but this account is not eligible for a refund.Sincerely,*** ***
Safetouch Security has provided a copy of the signed Security Agreement to Mr*** showing that he understood the prepaid is Non-Refundable or TransferrableThe prepaid amount covers the installed equipmentMr*** also has a copy of the equipment that was purchased with the prepaid amount
Non of this was disputed at the time of sale.The account has been closed as agreedThe purchased equipment remains in the home, thus, not eligible for any type of refund.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***Based on your account and the notations below your statement is incorrectSafetouch Security tried on NUMEROUS occasionsI agreed to do the work for free to retain you as a CustomerYou chose to not return any phone callsYour account was accelerated and the balance is now due.Sincerely,*** ***28/09:21:AM - ***e:called *** again on contact re NC service call and waiving late fees-- no answer, lmcalled contact, ###-###-####. 02/27/02:04:PM - ***e:called *** at 904-2013415, lmhold 2/28. 02/24/11:14:AM - ***e:called Primary, fax?called *** in cell, lmhold 2/then proceed. 02/22/04:26:PM - ***e:called customer at primary re pdb, lm. 02/22/12:34:PM - ***e:per ***-- okay to waive late fees and have a nc service call to keep customer, past due is owed since they had an LRR02/22/12:33:PM - ***e:called customer *** on contact, lmhold 2/24.02/14/03:54:PM - ***e:customer called back, is not not going to pay but very upset that we will not service the way without a $service fee-- they have already filed a Revdex.com complaint and said they will cxl with us nd find another provider if not fixedGoing to email *** to see if carry on or if she wants to figure a way to have a tech fixetc.02/14/01:21:PM - ***e:called customer at priamry re pdb, business number, lmcalled *** on contact, lmCalled ***, lmHold 2/21. 03/07/10:41:AM - ***:CALLED AND LM FOR *** ON 201-341503/04/02:47:PM - VIJONES:***(DSC)CLL IN GV PW WANTS TO DISCUSS UPGRADING OPTIONS AND EOA GV INFO AND SUBMITTED RR TO GET PRICE ON GSM
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The response from SafeTouch is NOT accurate I have text messages, phone log printout and emails to prove such! The only accurate part is that when the sales representative came to my home the first time I didn't want to pay $for the initial packageHowever, two weeks later he reached out to me by text and said there was a special for $runningOn three occasions when asked and confirmed that the $special included everything we discussed on his first visit he confirmed it didNOT ONCE did he explain what the package included or bother to explain to me that the $special was for a complete different packageHe lead me to believe the special was on the package he was trying to sell me the first time he came to my homeI never contacted ***, he contacted me out of no where two weeks after which is solicitationI am gathering all my logs through my phone company, and emails to provide proof of such. The SafeTouch system has been taken down & not running in my home I want a refund and my contract canceled!
Regards,
*** ***
Safetouch Security has reviewed the account billing and credits issued with Mr*** on numerous occasionsThe account has been issued a credit for the camerasThe only credit issued was for the cameras themselvesIt seems Mr*** expected a credit for the entire months billingThe system
itself worked as it was intended, the problem was the camera only so this is what the credit was for.The copy of the agreement will be emailed to Mr***.Safetouch Security appreciates the length of time Mr*** has been a Customer and has been extremely generous and accommodating during this time. Upon review, Mr*** is responsible for the balance due. Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed your accountWe have received your cancellation request and will be happy to close the accountI would much rather service your account at no charge opposed to loosing you as a Customer. Please email me at *** with your preference, as well
as, your Mother's addressIf she is no longer living in the home I will close this.Please let me know what I can do for you.Most Sincerely,*** ***
When Safetouch Security spoke with yourself and your ex-wife a cancellation letter was requested in writing and this was never received, causing the account to continue invoicing, regardless of what you
chose to do with the equipmentThe account continued to charge the card that you provided on file. I'm sorry you feel this way but could have been resolved if written notice, as required was received
Mr*** is aware the account has been closed. *** ***
Safetouch Security will schedule service but I do not see, based on the system notations, the recollection of the order of events you are claimingThe system notations are the only thing I can go by upon reviewing the account.All contracts / agreements require payments to continue during a disputeBy not continuing payment you have voided the warranty, which is why service would not be scheduled. When the service call has been completed half of the balance must be paidI will waive the other half.Karrie Gabriel
Mr***,Based on the terms of the agreement you signed, it stated a written notice is required days prior to the end of agreementSafetouch Security agreed we would close the account with written noticeYou called and were advised on April 16, to send in a written noticeIt was not
received so the account continued to invoiceOn June 16th, you called again and again were advised to submit written noticeAgain, it was not received and the account continued to invoiceJuly 21st we called you to advise of the past due invoices and then on July we received the written notice, so yes you are responsible for those invoices. The balance due to close the account is $(even though the current balance is $183.00)If you choose to not pay this balance the account will continue to invoice and eventually forward on the collections for a much greater amount.Sincerely, *** ***
Ms***,Safetouch Security would like to Thank you for bringing this situation to our attentionWe can assure you, this is not how Safetouch Security conducts business. MrBill Cook will be contacting you to resolve all your concerns to your satisfaction.Safetouch Security looks forward
to many years of continued service.Most Sincerely,*** ***Safetouch Security Corporate Office of *** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: How was my contract activated in January when we signed up for service in 2012? When we moved in and paid to have a system set up in our new house, we were never told we would be signing ANOTHER year contract. Please provide all signed documentation from our initial service in as well as when we moved in 2013. You may not be trying to "cover up" anything, but you never informed me of any of this information.
Regards,
*** ***
The Agreement clearly states you had zero payment due for monitoring for months, after the initial months your payment would be $+ taxes (+ VIP monitoring) for the remainder of the AgreementSection indicates the agreement term is for a period of years. The account has been closed in good standingBeing that the agreement has been closed prior to December 2017, the account is not eligible for refund. Sincerely, *** ***
Safetouch Security has made repairs to the Customer's satisfactionThank you so much for making us aware.Sincerely,*** ***
Safetouch Security received the cancellation request March 18, and spoke with Ms*** on March 24, to advise she is still within the initial agreement termSafetouch Security offered to close the account with a proof of move (which we now have with her new address) and a $
buyoutThe end of this agreement, as signed is January Until payment is received the account will continue to invoicePlease contact Customer Service ###-###-#### option to make payment by phone and the account will be closed and removed from Collections.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed the file of Ms*** and based on the terms of the signed Security Agreement, the account would remain active until August 2018. Safetouch Security offered a buyout so she would not be responsible until that time and the payment was madeIf at anytime a new
account is activated, these monies can be applied to the new account but this account is not eligible for a refund.Sincerely,*** ***
Safetouch Security has provided a copy of the signed Security Agreement to Mr*** showing that he understood the prepaid is Non-Refundable or TransferrableThe prepaid amount covers the installed equipmentMr*** also has a copy of the equipment that was purchased with the prepaid amount
Non of this was disputed at the time of sale.The account has been closed as agreedThe purchased equipment remains in the home, thus, not eligible for any type of refund.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr***Based on your account and the notations below your statement is incorrectSafetouch Security tried on NUMEROUS occasionsI agreed to do the work for free to retain you as a CustomerYou chose to not return any phone callsYour account was accelerated and the balance is now due.Sincerely,*** ***28/09:21:AM - ***e:called *** again on contact re NC service call and waiving late fees-- no answer, lmcalled contact, ###-###-####. 02/27/02:04:PM - ***e:called *** at 904-2013415, lmhold 2/28. 02/24/11:14:AM - ***e:called Primary, fax?called *** in cell, lmhold 2/then proceed. 02/22/04:26:PM - ***e:called customer at primary re pdb, lm. 02/22/12:34:PM - ***e:per ***-- okay to waive late fees and have a nc service call to keep customer, past due is owed since they had an LRR02/22/12:33:PM - ***e:called customer *** on contact, lmhold 2/24.02/14/03:54:PM - ***e:customer called back, is not not going to pay but very upset that we will not service the way without a $service fee-- they have already filed a Revdex.com complaint and said they will cxl with us nd find another provider if not fixedGoing to email *** to see if carry on or if she wants to figure a way to have a tech fixetc.02/14/01:21:PM - ***e:called customer at priamry re pdb, business number, lmcalled *** on contact, lmCalled ***, lmHold 2/21. 03/07/10:41:AM - ***:CALLED AND LM FOR *** ON 201-341503/04/02:47:PM - VIJONES:***(DSC)CLL IN GV PW WANTS TO DISCUSS UPGRADING OPTIONS AND EOA GV INFO AND SUBMITTED RR TO GET PRICE ON GSM
The end of the agreement is April 2016, will accept $to cancel the account early
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The response from SafeTouch is NOT accurate I have text messages, phone log printout and emails to prove such! The only accurate part is that when the sales representative came to my home the first time I didn't want to pay $for the initial packageHowever, two weeks later he reached out to me by text and said there was a special for $runningOn three occasions when asked and confirmed that the $special included everything we discussed on his first visit he confirmed it didNOT ONCE did he explain what the package included or bother to explain to me that the $special was for a complete different packageHe lead me to believe the special was on the package he was trying to sell me the first time he came to my homeI never contacted ***, he contacted me out of no where two weeks after which is solicitationI am gathering all my logs through my phone company, and emails to provide proof of such. The SafeTouch system has been taken down & not running in my home I want a refund and my contract canceled!
Regards,
*** ***
Safetouch Security has reviewed the account billing and credits issued with Mr*** on numerous occasionsThe account has been issued a credit for the camerasThe only credit issued was for the cameras themselvesIt seems Mr*** expected a credit for the entire months billingThe system
itself worked as it was intended, the problem was the camera only so this is what the credit was for.The copy of the agreement will be emailed to Mr***.Safetouch Security appreciates the length of time Mr*** has been a Customer and has been extremely generous and accommodating during this time. Upon review, Mr*** is responsible for the balance due. Sincerely,*** ***
The credit Card was refunded on August 17, for the full amount applied.Sincerely, *** ***