[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf the business doesn't hold true to the resolution, I will contact Revdex.com again.Thank you for your assistance with this Regards, [redacted]
Safetouch Security has reviewed your fileThe account was closed for not payment and forwarded to the AttorneyI have confirmed with her no payment is on file to close the account properlyIf you have record of the payment, please send me a copy so I may get this resolved for youPlease forward to my email address [email protected] received the record will be clearedSincerely, [redacted]
Safetouch Security has reviewed the home account and will close the account in good standing, the last draft being final paymentThe business account is not linked or namedAm unable to review if this account is eligible for cancellationPlease email me directly at [email protected] so I may review.Thank you, [redacted]
Mr [redacted] , As you are aware Safetouch Security does not have a move clause and unfortunately we do not service the Pensacola area at this timeYou have continued to pay on your account as contractedSince moving you have paid $You were offered a buyout of $to close the account out earlyI would be happy to accept $58.60, which would total the $and close your accountIf you would like to accept this offer you may email me directly at [redacted] and I can draft, with your permission, from the card on fileSincerely, [redacted]
Mr [redacted] made phone provider changes within the homeBy doing so caused the security system to no longer communicateMr [redacted] called Safetouch to add additional contacts and they were installed May Mr [redacted] was advised to contact safetouch Security after the phone lines had been reconnected and he did notThis is out of the control of Safetouch Security.Mr [redacted] is under agreement until May 2016, as the account went into renewal during this timeMr [redacted] has continued to pay for the servicesSafetouch Security requires all Customers to test their systems monthly to ensure continued serviceMr [redacted] purchased additional equipment May for a purposeI would rather reconnect the service he has at no charge then to lose him as a valued CustomerPlease let me know what we can work out if this is acceptable.Sincerely, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was finally able to get in touch with Nicole Sinnot at SafeTouch While I am not completely happy with her explanation and her suggested resolution, I excepted her offer to change my agreement from a year contract to a total of years She had said she would send a note in to you at the Revdex.com and a letter to me confirming this offer, to date I have seen neither My initial problem occurred because I failed to get proper documentation for the promises of the SafeTouch sales representative I will not make that mistake again and will consider this case closed when I have formal documentation Regards, [redacted]
Mr [redacted] ,The system can be reconnected and we would like to do that at no charge to youPlease allow up to come out and get your system running as it is intended.I will be happy to set your agreement up on a month to month basis
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] , I do see the past due was paidThe buyout amount remains $Safetouch Security can not use the equipment you purchased because we do not install someone else's equipment or warranty itThe system notes state that you would call us back to discussI will be happy to have someone contact you IF used equipment is availableI have CC'd CJ [redacted] to contact youHe is the Branch Manager and will have all options available to youSincerely, [redacted]
Safetouch Security has reviewed the account of Mr [redacted] Mr [redacted] began service in May Safetouch Security activated an existing system in Mr [redacted] 's home.August Mr [redacted] notified Safetouch Security there was a storm and he believed the equipment was stuck by lightingA technician was schedule and it was determined the equipment was struck and was quoted $for the two pieces of equipment that required replacementBeing this is an act of God, this would not be covered by the warranty, however; is covered under Mr [redacted] 's homeowners insuranceMr [redacted] advised Safetouch he would not prepared to replace at that time and would call us when ready.Based on the terms of the agreement, Mr [redacted] would remain responsible for paymentMr [redacted] has spoken to Safetouch Security regarding payment on multiple occasions and understands the requirements.Mr [redacted] has been offered a buyout to close the accountSafetouch Security will waive the past due balance of $to assist in the replacement of the required equipmentSincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] Safetouch Security reached out to you the next day and left the contact information for the Branch Manager for any concerns you may have had and Mr [redacted] did not receive a return call.Any remaining questions you may have you are welcome to discuss with Mr [redacted] Sincerely, [redacted]
Mr. ***,I have reviewed your account and read the notations. You are correct. You requested the auto draft to continue and it was not. I would like to see you remain as a Customer and will offer you this... I will remove the balance on the account and remove from Collections if you purchase the... equipment to continue services.Please let me know if this is sufficient and I will set it up.Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] First I would like to Thank You for the recent upgrade to your equipment, I apologize you have had service issue since this upgradeCurrently, I am listening to the calls you madeThis will be resolvedPLEASE, do not let one conversation sour your opinion of our outstanding serviceI will have another Supervisor contact you to resolve all your concerns shortly.Thank you and most Sincerely, [redacted]
My apologies on the delay, I was waiting on the service ticket to be closed out Safetouch Security entered into an Agreement with Mrs [redacted] July 30, This document signed by Mrs [redacted] provided a Day Right of CancellationMrs [redacted] did not dispute any verbiage on the documents The Agreement is clearly written, on the front, that Mrs [redacted] would pay for the GSM monitoringMrs [redacted] paid up front for the install of the equipment, which included years of monitoring at no chargeAfter the initial years, without receiving written notice, the account would begin billing the additional monitoring fee of $+ tax Mrs [redacted] has been on auto draft since activationSeptember the card on file was lostSafetouch Security mailed notification, as well as invoices that were not returnedAuto draft was reactivated upon Safetouch notification in DecemberMarch the card on file was denied as "do not honor"Again, Safetouch Security provided notification in writing and have not received any mail return "Collections" is a firm that makes friendly reminder calls for Safetouch Security They are a separate company and not directly tied into our system Safetouch is notified of payment but not every call that is made Safetouch Security spoke with the Customer and or Husband regarding the service issue they were havingWe have been advised the system was "disabled" due to wires being cut and a service call was scheduledThe appointment was for a week out; this I can not explainMrs [redacted] called back and the appointment was rescheduled August 9:pm, Mrs [redacted] requested a call back to explain the agreementAugust 4, Nicole Sinnott called and left a message and you spoke with her on the 5th Safetouch Security has provided the copy of the agreement to Mrs [redacted] The account has been serviced and signed off on that the service was performed properlyThe system was disconnectedSafetouch reconnected the system at no charge.Sincerely, [redacted]
Complaint: I am rejecting this response because:Thank you for resenting this as you are correct I couldn't open it and actually refilled my complaint - I have NOT received a refund on my American Express and I have it online so I would immediately see one if they completed itThank you [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf the business doesn't hold true to the resolution, I will contact Revdex.com again.Thank you for your assistance with this Regards, [redacted]
Safetouch Security has reviewed your fileThe account was closed for not payment and forwarded to the AttorneyI have confirmed with her no payment is on file to close the account properlyIf you have record of the payment, please send me a copy so I may get this resolved for youPlease forward to my email address [email protected] received the record will be clearedSincerely, [redacted]
This complaint has been resolved with the Customer prior to complaint being issuedThank you!!
Safetouch Security has reviewed the home account and will close the account in good standing, the last draft being final paymentThe business account is not linked or namedAm unable to review if this account is eligible for cancellationPlease email me directly at [email protected] so I may review.Thank you, [redacted]
Mr [redacted] , As you are aware Safetouch Security does not have a move clause and unfortunately we do not service the Pensacola area at this timeYou have continued to pay on your account as contractedSince moving you have paid $You were offered a buyout of $to close the account out earlyI would be happy to accept $58.60, which would total the $and close your accountIf you would like to accept this offer you may email me directly at [redacted] and I can draft, with your permission, from the card on fileSincerely, [redacted]
Mr [redacted] made phone provider changes within the homeBy doing so caused the security system to no longer communicateMr [redacted] called Safetouch to add additional contacts and they were installed May Mr [redacted] was advised to contact safetouch Security after the phone lines had been reconnected and he did notThis is out of the control of Safetouch Security.Mr [redacted] is under agreement until May 2016, as the account went into renewal during this timeMr [redacted] has continued to pay for the servicesSafetouch Security requires all Customers to test their systems monthly to ensure continued serviceMr [redacted] purchased additional equipment May for a purposeI would rather reconnect the service he has at no charge then to lose him as a valued CustomerPlease let me know what we can work out if this is acceptable.Sincerely, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was finally able to get in touch with Nicole Sinnot at SafeTouch While I am not completely happy with her explanation and her suggested resolution, I excepted her offer to change my agreement from a year contract to a total of years She had said she would send a note in to you at the Revdex.com and a letter to me confirming this offer, to date I have seen neither My initial problem occurred because I failed to get proper documentation for the promises of the SafeTouch sales representative I will not make that mistake again and will consider this case closed when I have formal documentation Regards, [redacted]
Mr [redacted] ,The system can be reconnected and we would like to do that at no charge to youPlease allow up to come out and get your system running as it is intended.I will be happy to set your agreement up on a month to month basis
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] , I do see the past due was paidThe buyout amount remains $Safetouch Security can not use the equipment you purchased because we do not install someone else's equipment or warranty itThe system notes state that you would call us back to discussI will be happy to have someone contact you IF used equipment is availableI have CC'd CJ [redacted] to contact youHe is the Branch Manager and will have all options available to youSincerely, [redacted]
Safetouch Security has reviewed the account of Mr [redacted] Mr [redacted] began service in May Safetouch Security activated an existing system in Mr [redacted] 's home.August Mr [redacted] notified Safetouch Security there was a storm and he believed the equipment was stuck by lightingA technician was schedule and it was determined the equipment was struck and was quoted $for the two pieces of equipment that required replacementBeing this is an act of God, this would not be covered by the warranty, however; is covered under Mr [redacted] 's homeowners insuranceMr [redacted] advised Safetouch he would not prepared to replace at that time and would call us when ready.Based on the terms of the agreement, Mr [redacted] would remain responsible for paymentMr [redacted] has spoken to Safetouch Security regarding payment on multiple occasions and understands the requirements.Mr [redacted] has been offered a buyout to close the accountSafetouch Security will waive the past due balance of $to assist in the replacement of the required equipmentSincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] Safetouch Security reached out to you the next day and left the contact information for the Branch Manager for any concerns you may have had and Mr [redacted] did not receive a return call.Any remaining questions you may have you are welcome to discuss with Mr [redacted] Sincerely, [redacted]
The account has been cancelled as of July 23, since speaking with [redacted] Our apologies.Sincerely, [redacted]
Mr. ***,I have reviewed your account and read the notations. You are correct. You requested the auto draft to continue and it was not. I would like to see you remain as a Customer and will offer you this... I will remove the balance on the account and remove from Collections if you purchase the... equipment to continue services.Please let me know if this is sufficient and I will set it up.Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
A copy of this complaint has been forwarded to the Credit ManagerTHis will be resolved
Ms [redacted] First I would like to Thank You for the recent upgrade to your equipment, I apologize you have had service issue since this upgradeCurrently, I am listening to the calls you madeThis will be resolvedPLEASE, do not let one conversation sour your opinion of our outstanding serviceI will have another Supervisor contact you to resolve all your concerns shortly.Thank you and most Sincerely, [redacted]
My apologies on the delay, I was waiting on the service ticket to be closed out Safetouch Security entered into an Agreement with Mrs [redacted] July 30, This document signed by Mrs [redacted] provided a Day Right of CancellationMrs [redacted] did not dispute any verbiage on the documents The Agreement is clearly written, on the front, that Mrs [redacted] would pay for the GSM monitoringMrs [redacted] paid up front for the install of the equipment, which included years of monitoring at no chargeAfter the initial years, without receiving written notice, the account would begin billing the additional monitoring fee of $+ tax Mrs [redacted] has been on auto draft since activationSeptember the card on file was lostSafetouch Security mailed notification, as well as invoices that were not returnedAuto draft was reactivated upon Safetouch notification in DecemberMarch the card on file was denied as "do not honor"Again, Safetouch Security provided notification in writing and have not received any mail return "Collections" is a firm that makes friendly reminder calls for Safetouch Security They are a separate company and not directly tied into our system Safetouch is notified of payment but not every call that is made Safetouch Security spoke with the Customer and or Husband regarding the service issue they were havingWe have been advised the system was "disabled" due to wires being cut and a service call was scheduledThe appointment was for a week out; this I can not explainMrs [redacted] called back and the appointment was rescheduled August 9:pm, Mrs [redacted] requested a call back to explain the agreementAugust 4, Nicole Sinnott called and left a message and you spoke with her on the 5th Safetouch Security has provided the copy of the agreement to Mrs [redacted] The account has been serviced and signed off on that the service was performed properlyThe system was disconnectedSafetouch reconnected the system at no charge.Sincerely, [redacted]
Complaint: I am rejecting this response because:Thank you for resenting this as you are correct I couldn't open it and actually refilled my complaint - I have NOT received a refund on my American Express and I have it online so I would immediately see one if they completed itThank you [redacted] Regards, [redacted]