[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Safetouch, all consumers can go by is the experience others have with your company and the people that represent you. Regardless of what your agreement says my salesman blatantly lied about the facts. You should teach them ethical practices so that these instances don't occur. Just look at your record of complaints. It is obvious this is standard practice. You also initially gave me a different reason than you are now. No one has ever acknowledged that the statement that I paid for equipment and received complimentary service for three years is not correct. I will never see a refund, but I am hoping my inferior service experience wi be an example for those considering doing business with you. At least you did cancel my service unlike other complaints in regards to your unethical practices. I am out of energy to even deal with you any more.
Regards,
[redacted]
Safetouch Security has reviewed your account and based on the history will accept the last drafted payment as cancellation. No refunds will be given and the account is closed in good standing.Sincerely,[redacted]
Safetouch Security has reviewed Ms. [redacted]'s file with the Branch Manager, as well as the Sales Representative. The following information was obtained: "At the initial consultation, customer wanted the Touch but didn't have the $299 so she did not sign up. She called [redacted] back a few days...
later and said she could not afford that program, so she decided to go with the BAT program. [redacted] went back to write customer up. She said she would like the Touch, but just cannot afford it so she had to go with this program instead. We installed the BAT, install was signed off on, all was well. Customer was well aware that she was not going to be getting a touch screen keypad as she was the one who stated she did not have the $299 for it.Based on the above information Ms. [redacted] is not eligible for any type of refund or Cancellation. Safetouch Security is more then willing to satisfy any concerns Ms. [redacted] has regarding servicing. Ms. [redacted] may contact Customer Service at any time.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Safetouch Security did receive your cancellation request and can not explain how it was placed in the month to month statue but I have closed your account in good standing. Our apologies and the system will be shutdown today. Sincerely, [redacted]
Mr. [redacted], As you are aware Safetouch Security does not have a move clause and unfortunately we do not service the Pensacola area at this time. You have continued to pay on your account as contracted. Since moving you have paid $191.40. You were offered a buyout of $250.00 to close the...
account out early. I would be happy to accept $58.60, which would total the $250.00 and close your account. If you would like to accept this offer you may email me directly at [redacted] and I can draft, with your permission, from the card on file. Sincerely, [redacted]
Mr. [redacted], Safetouch Security has reviewed your account. We apologize if you do not feel you are receiving proper Customer Service. Safetouch Security's works very hard to provide the best Customer Service possible. On August 15 the ledger billing information you requested was emailed to...
you and I am going to provide the notations from the billing department to show what you are looking at.I have reviewed the account and I can assure the billing on the next cycle will be correct. Safetouch Security thanks you for your patients! Most Sincerely,[redacted]
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],I have reviewed your account and read the notations. You are correct. You requested the auto draft to continue and it was not. I would like to see you remain as a Customer and will offer you this... I will remove the balance on the account and remove from Collections if you purchase the...
equipment to continue services.Please let me know if this is sufficient and I will set it up.Sincerely,[redacted]
Safetouch Security has reviewed your account and closed the account in good standing at no charge. Safetouch Security appreciates your business and I am sorry you felt mistreated.Sincerely,[redacted]
Mr. [redacted], I do see the past due was paid. The buyout amount remains $516.00. Safetouch Security can not use the equipment you purchased because we do not install someone else's equipment or warranty it. The system notes state that you would call us back to discuss. I will be happy to have someone contact you IF used equipment is available. I have CC'd CJ [redacted] to contact you. He is the Branch Manager and will have all options available to you. Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you in resolving this matter. That is not what was potrayed to me when I called in regards to the account. I was told it was intially a 5 year contract which seems absurd. Also to have an auto renewal which enters a customer into an extended contract seems very deceiving on safetouch's part. I am requesting Safetouch to send me a cancellation notice.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted]I have reviewed your complaint as well as the notes. Safetouch Security upgraded your GSM in February at no charge. This should have been noticed at the time you called to discuss the 2g sunset notification. If you are having service issues Safetouch should be notified and able to...
resolve. You can not just stop making payment when you feel you are communicating an issue but you did not until June. By not continuing to make payment you have voided the warranty and Safetouch will not come out and service until the account is current. I will be happy to work with you but you have to meet us halfway. The Representative offered that you pay half now to schedule service and half after he leaves. If you accept this offer I will work with you further thereafter but reducing the remaining amount. Upon the system being serviced email me at [email protected] and I will work a very satisfactory resolution.Please Contact Customer Service the system will be notated.Sincerely,[redacted]
All Customers have three days to review the terms on the signed documents. The terms were not disputed. Safetouch Security agreed to provide monitoring service for three years and you agreed to make payment for said service. The account is not eligible for cancellation until March 2018.[redacted]
Safetouch Security has spoken with both Mr. and Mrs. [redacted] regarding the equipment. The request of Mr. [redacted] would require an active phone line in the home. With an active phone line Safetouch Security has advised we would be more then happy to honor the request. However, the request is not a...
warranty service call and would be a charge of $125.00 to make the changes. Safetouch Security does not refuse a Customer but the service fee is required. To work with Mr. [redacted] and I will be happy to reduce the service fee to $75.00. Please contact Customer Service to schedule the appointment. Sincerely, [redacted]
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],Contractually, it is the Customer's responsibility to provide the means of communication; it is Safetouch Security's responsibility to provide the service. Safetouch reactivated the service based on your request. Because of the length of time you have been with us, we do not wish to turn this into a back and forth. I understand you do not have phone lines but we did what you requested and the account continued to invoice and without payment it went to collections. Pay the past due balance and we will close the account.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: [redacted] , the property mgr agreed to keep it active for me and I am paying her the $25 this month.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Safetouch, all consumers can go by is the experience others have with your company and the people that represent you. Regardless of what your agreement says my salesman blatantly lied about the facts. You should teach them ethical practices so that these instances don't occur. Just look at your record of complaints. It is obvious this is standard practice. You also initially gave me a different reason than you are now. No one has ever acknowledged that the statement that I paid for equipment and received complimentary service for three years is not correct. I will never see a refund, but I am hoping my inferior service experience wi be an example for those considering doing business with you. At least you did cancel my service unlike other complaints in regards to your unethical practices. I am out of energy to even deal with you any more.
Regards,
[redacted]
Safetouch Security has reviewed your account and based on the history will accept the last drafted payment as cancellation. No refunds will be given and the account is closed in good standing.Sincerely,[redacted]
Safetouch Security has reviewed Ms. [redacted]'s file with the Branch Manager, as well as the Sales Representative. The following information was obtained: "At the initial consultation, customer wanted the Touch but didn't have the $299 so she did not sign up. She called [redacted] back a few days...
later and said she could not afford that program, so she decided to go with the BAT program. [redacted] went back to write customer up. She said she would like the Touch, but just cannot afford it so she had to go with this program instead. We installed the BAT, install was signed off on, all was well. Customer was well aware that she was not going to be getting a touch screen keypad as she was the one who stated she did not have the $299 for it.Based on the above information Ms. [redacted] is not eligible for any type of refund or Cancellation. Safetouch Security is more then willing to satisfy any concerns Ms. [redacted] has regarding servicing. Ms. [redacted] may contact Customer Service at any time.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Safetouch Security did receive your cancellation request and can not explain how it was placed in the month to month statue but I have closed your account in good standing. Our apologies and the system will be shutdown today. Sincerely, [redacted]
Mr. [redacted], As you are aware Safetouch Security does not have a move clause and unfortunately we do not service the Pensacola area at this time. You have continued to pay on your account as contracted. Since moving you have paid $191.40. You were offered a buyout of $250.00 to close the...
account out early. I would be happy to accept $58.60, which would total the $250.00 and close your account. If you would like to accept this offer you may email me directly at [redacted] and I can draft, with your permission, from the card on file. Sincerely, [redacted]
Mr. [redacted], Safetouch Security has reviewed your account. We apologize if you do not feel you are receiving proper Customer Service. Safetouch Security's works very hard to provide the best Customer Service possible. On August 15 the ledger billing information you requested was emailed to...
you and I am going to provide the notations from the billing department to show what you are looking at.I have reviewed the account and I can assure the billing on the next cycle will be correct. Safetouch Security thanks you for your patients! Most Sincerely,[redacted]
[A default letter is provided here...
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],I have reviewed your account and read the notations. You are correct. You requested the auto draft to continue and it was not. I would like to see you remain as a Customer and will offer you this... I will remove the balance on the account and remove from Collections if you purchase the...
equipment to continue services.Please let me know if this is sufficient and I will set it up.Sincerely,[redacted]
Safetouch Security has reviewed your account and closed the account in good standing at no charge. Safetouch Security appreciates your business and I am sorry you felt mistreated.Sincerely,[redacted]
Mr. [redacted], I do see the past due was paid. The buyout amount remains $516.00. Safetouch Security can not use the equipment you purchased because we do not install someone else's equipment or warranty it. The system notes state that you would call us back to discuss. I will be happy to have someone contact you IF used equipment is available. I have CC'd CJ [redacted] to contact you. He is the Branch Manager and will have all options available to you. Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you in resolving this matter. That is not what was potrayed to me when I called in regards to the account. I was told it was intially a 5 year contract which seems absurd. Also to have an auto renewal which enters a customer into an extended contract seems very deceiving on safetouch's part. I am requesting Safetouch to send me a cancellation notice.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted]I have reviewed your complaint as well as the notes. Safetouch Security upgraded your GSM in February at no charge. This should have been noticed at the time you called to discuss the 2g sunset notification. If you are having service issues Safetouch should be notified and able to...
resolve. You can not just stop making payment when you feel you are communicating an issue but you did not until June. By not continuing to make payment you have voided the warranty and Safetouch will not come out and service until the account is current. I will be happy to work with you but you have to meet us halfway. The Representative offered that you pay half now to schedule service and half after he leaves. If you accept this offer I will work with you further thereafter but reducing the remaining amount. Upon the system being serviced email me at [email protected] and I will work a very satisfactory resolution.Please Contact Customer Service the system will be notated.Sincerely,[redacted]
All Customers have three days to review the terms on the signed documents. The terms were not disputed. Safetouch Security agreed to provide monitoring service for three years and you agreed to make payment for said service. The account is not eligible for cancellation until March 2018.[redacted]
Safetouch Security has spoken with both Mr. and Mrs. [redacted] regarding the equipment. The request of Mr. [redacted] would require an active phone line in the home. With an active phone line Safetouch Security has advised we would be more then happy to honor the request. However, the request is not a...
warranty service call and would be a charge of $125.00 to make the changes. Safetouch Security does not refuse a Customer but the service fee is required. To work with Mr. [redacted] and I will be happy to reduce the service fee to $75.00. Please contact Customer Service to schedule the appointment. Sincerely, [redacted]
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],Contractually, it is the Customer's responsibility to provide the means of communication; it is Safetouch Security's responsibility to provide the service. Safetouch reactivated the service based on your request. Because of the length of time you have been with us, we do not wish to turn this into a back and forth. I understand you do not have phone lines but we did what you requested and the account continued to invoice and without payment it went to collections. Pay the past due balance and we will close the account.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: [redacted] , the property mgr agreed to keep it active for me and I am paying her the $25 this month.
Regards,
[redacted]