Safetouch Security has reviewed your account and based on your payment history I will be happy to accept this complaint as your cancellation requestThe last payment will count as a day notice and the system will be shut down today.Sincerely,*** ***
I have requested copies of both agreements to be mailedPlease understand you did have notification in the document you signedIt's all on the front of the agreement for your approvalAll Customer's have days after signing to dispute what is written; you did not dispute what you signedYour signature indicates you read and agreed to the termsIt is not the fault of Safetouch Security you did not read what you signed. A new address would mean a new agreementAgain, Safetouch Security does not have a move clauseThis buyout of $will not be offered if it proceeds to collections
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:safe touch tried to connect and so did AT&T neither one was able to connect my system Now the battery is dead and I have disconnected the system I also pay monthly and I'm not aware of any contract I told them I was canceling and they added one full year to me Which I think is unfair ! Plus the system is dead !
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:why would I request the service to be turned on without a phone line? That makes no senseI inquired about the wifi package but I didnt want to pay for an upgradeIf the person on the phone mistook what I meant I cannot pay for your mistake And I have been with you a long time and had an issue right at the beginning with an introductory offer that was not honoredI cant believe you are pushing me this hardI could never come back nowJust leave me alone and let me go on with my business.
Regards,
*** ***
Mr*** I have reviewed your file and history with Safetouch Security and we greatly appreciate your business! Obviously, you have satisfied your agreement with us and would like to continue with our business relationship. The last address was a takeover of a system that was already in
the homeYou spoke with *** to schedule an appointment and she advised of pricing based on what you requested the system to be able to doI can not see what was discussed with you at the appointment but the only way you would be paying more is if the system that was in the new home is unuseable or there is not a system at allThen, of course, a new system would need to be purchased and it would not be the same rate because we would not be comparing apples to apples. Please contact *** *** to discuss any further concerns you may have###-###-####. Most Sincerely,*** ***
Safetouch Security is honoring Ms***'s request and is changing the equipmentThank you so much for your understanding and allowing us to move forward.Most Sincerely,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I will bring the money tomorrow so that you can cancel my automatic bank /withdrawals/payments please.Thank you,*** ***
Safetouch Security has tried to reach to resolve prior to advise we will be happy to remove the warranty and adjust the billing to $+ tax. Based on how the agreement is written you are still in the initial term of the agreementYour billing was delayed for months; making the end of the
initial term July and then we will adjust to a month to month term. Safetouch Security will accept this complaint as written noticeBut the account is not eligible for cancellation at this time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Kind Regards,
*** ***
Ms***You have fulfilled the initial term of your agreement and your account is currentI will gladly close your account in good standing with the hopes of your return when your situation changes.Thank you and sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security does not have a move clause in the the agreementThis account is in the initial year termUpon speaking to the Representative, she advised Safetouch Security would work with you and not hold you responsible for the final two years; which you agreed to The end of
agreement date is July 2017, I will accept $as final payment and again as previously advised this amount will apply to a new system in your new location. Sincerely, *** ***
Safetouch Security has reviewed your file and because you were in your initial prepay period, you are correct, you did not receive notification of the rate increase and I would be happy to adjust that back to the original rate for you.As for the letter you received regarding the required upgrade;
AT&T upgraded their equipment causing the equipment used in your home to become outdated and would require you to purchase the replacementSafetouch Security was required to upgrade our systems as well to a great expenseSafetouch Security is offering a discounted rate on the required equipment to make the transition as easy as possibleThis is not a warranty itemUpgrades happen with all electronics.Safetouch Security has provided the options available and we look forward to your call so we may help you through the required changes.Sincerely,*** ***
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed your file as writtenTHe end of the agreement date is February This complaint will be accepted as written not and a $early termination charge.Upon receipt the account will be closed or the account will continue as it is until February and will close
at that time.Sincerely,*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would like to have the alarm discontinued as I stated in the original letter, they did not provide any equipment, the equipment is from another alarm companyThe tech did not go over the terms with me and just told me to inital here sign there and that is it.I really want out of the contract, very unhappy with the high level of service I get from their so called customer service.The next step which I don't want to do is reach out the Consumer Protection Agency
Regards,
*** ***
Safetouch Security has reviewed your account and based on your payment history I will be happy to accept this complaint as your cancellation requestThe last payment will count as a day notice and the system will be shut down today.Sincerely,*** ***
I have requested copies of both agreements to be mailedPlease understand you did have notification in the document you signedIt's all on the front of the agreement for your approvalAll Customer's have days after signing to dispute what is written; you did not dispute what you signedYour signature indicates you read and agreed to the termsIt is not the fault of Safetouch Security you did not read what you signed. A new address would mean a new agreementAgain, Safetouch Security does not have a move clauseThis buyout of $will not be offered if it proceeds to collections
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:safe touch tried to connect and so did AT&T neither one was able to connect my system Now the battery is dead and I have disconnected the system I also pay monthly and I'm not aware of any contract I told them I was canceling and they added one full year to me Which I think is unfair ! Plus the system is dead !
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:why would I request the service to be turned on without a phone line? That makes no senseI inquired about the wifi package but I didnt want to pay for an upgradeIf the person on the phone mistook what I meant I cannot pay for your mistake And I have been with you a long time and had an issue right at the beginning with an introductory offer that was not honoredI cant believe you are pushing me this hardI could never come back nowJust leave me alone and let me go on with my business.
Regards,
*** ***
Mr*** I have reviewed your file and history with Safetouch Security and we greatly appreciate your business! Obviously, you have satisfied your agreement with us and would like to continue with our business relationship. The last address was a takeover of a system that was already in
the homeYou spoke with *** to schedule an appointment and she advised of pricing based on what you requested the system to be able to doI can not see what was discussed with you at the appointment but the only way you would be paying more is if the system that was in the new home is unuseable or there is not a system at allThen, of course, a new system would need to be purchased and it would not be the same rate because we would not be comparing apples to apples. Please contact *** *** to discuss any further concerns you may have###-###-####. Most Sincerely,*** ***
Safetouch Security has reached out to Mr*** and have scheduled a service callThank you for bringing this to our attention. Have a great day! *** ***
Safetouch Security is honoring Ms***'s request and is changing the equipmentThank you so much for your understanding and allowing us to move forward.Most Sincerely,
Safetouch Security has closed the account in good standingNo refunds or payments will be due. Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I will bring the money tomorrow so that you can cancel my automatic bank /withdrawals/payments please.Thank you,*** ***
Safetouch Security has tried to reach to resolve prior to advise we will be happy to remove the warranty and adjust the billing to $+ tax. Based on how the agreement is written you are still in the initial term of the agreementYour billing was delayed for months; making the end of the
initial term July and then we will adjust to a month to month term. Safetouch Security will accept this complaint as written noticeBut the account is not eligible for cancellation at this time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Kind Regards,
*** ***
Safetouch Security has issued the refund as agreed and advised. Sincerely,*** ***
Ms***You have fulfilled the initial term of your agreement and your account is currentI will gladly close your account in good standing with the hopes of your return when your situation changes.Thank you and sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security does not have a move clause in the the agreementThis account is in the initial year termUpon speaking to the Representative, she advised Safetouch Security would work with you and not hold you responsible for the final two years; which you agreed to The end of
agreement date is July 2017, I will accept $as final payment and again as previously advised this amount will apply to a new system in your new location. Sincerely, *** ***
Safetouch Security has reviewed your file and because you were in your initial prepay period, you are correct, you did not receive notification of the rate increase and I would be happy to adjust that back to the original rate for you.As for the letter you received regarding the required upgrade;
AT&T upgraded their equipment causing the equipment used in your home to become outdated and would require you to purchase the replacementSafetouch Security was required to upgrade our systems as well to a great expenseSafetouch Security is offering a discounted rate on the required equipment to make the transition as easy as possibleThis is not a warranty itemUpgrades happen with all electronics.Safetouch Security has provided the options available and we look forward to your call so we may help you through the required changes.Sincerely,*** ***
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Safetouch Security has reviewed your file as writtenTHe end of the agreement date is February This complaint will be accepted as written not and a $early termination charge.Upon receipt the account will be closed or the account will continue as it is until February and will close
at that time.Sincerely,*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I would like to have the alarm discontinued as I stated in the original letter, they did not provide any equipment, the equipment is from another alarm companyThe tech did not go over the terms with me and just told me to inital here sign there and that is it.I really want out of the contract, very unhappy with the high level of service I get from their so called customer service.The next step which I don't want to do is reach out the Consumer Protection Agency
Regards,
*** ***