[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They have not agreed to zero out the accounts, with no balance due, no past due, and no late fees. They have not agreed to rescind any notices to credit bureaus. They have not agreed to call off the debt collection agency that they sent our accounts to. I have sent my mother's information to [redacted], as she requested.
Regards,
Michael Moore
Safetouch Security has tried to reach you multiple times to discuss the cancellation and have not received a return call. Ms. [redacted] has notated the account and it appears you have moved from the location. The end of agreement date is November 2016. To avoid paying out the remainder of the...
agreement, we will accept a $100.00 buyout to close the account in good standing.You may contact Ms. [redacted] anytime.Sincerely,[redacted]
Safetouch Security has hired an Electrician at our expense and determined it was a bad breaker, which has been resolved. Safetouch Security always takes care of our Customer's and will do anything in our power to come to a resolution. Most Sincerely, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I was finally able to get in touch with Nicole Sinnot at SafeTouch. While I am not completely happy with her explanation and her suggested resolution, I excepted her offer to change my agreement from a 5 year contract to a total of 3 years. She had said she would send a note in to you at the Revdex.com and a letter to me confirming this offer, to date I have seen neither. My initial problem occurred because I failed to get proper documentation for the false promises of the SafeTouch sales representative. I will not make that mistake again and will consider this case closed when I have formal documentation.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The purpose of my calls to Safe touch were to complain about unwanted contract extension and defective equipment, to which neither was corrected. I do not recollect them ever trying to wave anything nor extend contract. Had I received any notification indicating their intent to work with me and correct the issues I would probably still be a customer.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the business doesn't hold true to the resolution, I will contact Revdex.com again.Thank you for your assistance with this.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Mr. [redacted],As you are aware, your initial call to Safetouch Security was to discuss the transfer of service to your new home. The information was provided, as well as, discussing for the renters of your home taking over the service. Safetouch Security does not have a "move clause" in the...
agreement that you signed and agreed to; confirming you read and understood what you were signing. As noted on your complaint, Customer's do not read what they are signing and want to make this the fault of Safetouch Security; which it is not. Safetouch Security has advised if the new residence of your prior location activate service then you will be released from the Agreement. Safetouch Security would like to transfer service to your new home to continue services and have provided the cost options for this. If you would like to cancel services now, I will offer you a one time option of $150.00 to cancel otherwise the account will continue to invoice until the end of the agreement or the renter's takeover etc.Sincerely,[redacted]
Safetouch Security has reviewed your file. The account was closed for not payment and forwarded to the Attorney. I have confirmed with her no payment is on file to close the account properly. If you have record of the payment, please send me a copy so I may get this resolved for you. Please...
forward to my email address [email protected]. Once received the record will be cleared. Sincerely,[redacted]
Safetouch Security has reviewed your account. The end of the initial agreement term is July 2016. Based on your payment history, Safetouch Security will agree to close your account in good standing when the March payment applies and accept this complaint as your final written...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I called today to pay the $150 and would like an email confirming that my account is closed. Thank you.
Regards,
[redacted]
Ms. [redacted]First I would like to Thank You for the recent upgrade to your equipment, I apologize you have had service issue since this upgrade. Currently, I am listening to the calls you made. This will be resolved. PLEASE, do not let one conversation sour your opinion of our outstanding...
service. I will have another Supervisor contact you to resolve all your concerns shortly.Thank you and most Sincerely,[redacted]
Mr. [redacted] made phone provider changes within the home. By doing so caused the security system to no longer communicate. Mr. [redacted] called Safetouch to add additional contacts and they were installed May 2013. Mr. [redacted] was advised to contact safetouch Security after the phone lines had been...
reconnected and he did not. This is out of the control of Safetouch Security.Mr. [redacted] is under agreement until May 2016, as the account went into renewal during this time. Mr. [redacted] has continued to pay for the services. Safetouch Security requires all Customers to test their systems monthly to ensure continued service. Mr. [redacted] purchased additional equipment May 2013 for a purpose. I would rather reconnect the service he has at no charge then to lose him as a valued Customer. Please let me know what we can work out if this is acceptable.Sincerely,[redacted]
Safetouch Security has reviewed the account of Mr. [redacted]. Mr. [redacted] is correct in the statement Safetouch Security adjusted his agreement term to 3 years from the signed agreement of 5 years. The agreement states the terms renew for a period of 2 years if a cancellation request in not received...
prior to the end of agreement. The end of agreement date was June 2015. Mr. [redacted] continued making payment past this date. The final payment made on account was July 2015. The account went into renewal. Mr. [redacted] submitted a cancellation request in August 2015. Since the Customer stopped making payment on the account and the balance was not satisfied it went to collections. Mr. [redacted] read and understood the terms of the agreement when the adjustments were made January 2014. Safetouch Security spoke again to discuss the terms in November 2015. Mr. [redacted] was offered a buyout of $75.00 on the now past due balance of $186.81. He has declined.This is the only offer available to close the account. If the account proceeds through collections the amount will grow and not be eligible for a buyout and the terms will be based on the original signed Security Agreement.Sincerely,[redacted]
Safetouch Security has reviewed your account. The account continued to invoice because a written cancellation request was not received so it did go into the 5 year term. Your account just began invoicing. Safetouch Security will accept the payments made and this complaint as written notice. I will...
close your account in good standing. If your situation changes we would love to have you back as a valued Customer.Sincerely,[redacted]
Then if you read further, in the same section, the Agreement states after the initial 36 months you agree to pay $21.95 + tax for the remainder of the Agreement. The next section titled: TERMS OF THE AGREEMENT in bold states the term is for a period of five years unless written notice is provided. Safetouch Security did not receive written notice.As previously written, Safetouch Security will accept this complaint as your written notice. The end of the Agreement is July 2016. If you would like to pay to close the account, we do not have a "buyout clause" but will accept $150.00 to close the account in good standing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Safetouch Security has reviewed the system notations, recorded calls and signed documents for [redacted]. The following information has been obtained. Ms. S[redacted] signed up with Safetouch Security January 19, 2016 as a takeover of an existing system and then installed additional equipment. On...
June 22, 2016 Ms. S[redacted] called into service with a concern over being notified by the system; and it was determined there was a delay and it needed to be adjusted. On June 29, 2016 Ms. S[redacted] cancelled this service call and never rescheduled. Ms. S[redacted] did receive notifications from Central Station as we are contracted to do, to notify the Customer “attention is required”. Ms. S[redacted] never replied. June 3, 2016 Ms. S[redacted] called into Customer Service to find how to cancel Her Agreement and was advised of the Terms and how to submit written notification. Written notice was received on June 5th, 2016. Safetouch Security does not have a robo response system. The file was received and we began calling with no response. Below you will find the system notations of all communication. All written and verbal communication from Safetouch was ignored. Ms. S[redacted] cancelled automatic draft payments on July 17 and began receiving paper invoices. At no time did Ms. S[redacted] call to question why? The account was accelerated for non-payment creating more written notices and calls to no avail. Ms. S[redacted] signed an Agreement which states she is to pay $29.95 for the initial 36 months and $29.95 for the remainder of the 5 year term. The term of the agreement is written, as such because ultimately she received $1050 worth of equipment for the $283.00 paid up front. At any time Safetouch Security would have worked out a resolution for Ms. S[redacted] but was never given the opportunity to discuss her concerns. At this point, as previously advised back in 2016, she would be required to fulfill the 5 year agreement. Being the account has gone unresolved and is now with our Attorney the following is available: Ms. S[redacted] paid 17 months of the initial 36 months. Safetouch Security will accept as a one-time offer the remaining 19 months of the initial term and will void the remaining 24 months as the 5 year Term as written. The amount to close the account is $569.00. If Ms. S[redacted] chooses not to accept this offer than the current status of the account will remain. Ms. S[redacted] is welcome to contact Renae Howe directly at ###-###-#### to discuss further. Sincerely, Karrie Gabriel 01/12/2018 11:36:42 AM - ATAYLOR:FILE HAS BEEN RETURNED TO THE FILE ROOM AND PLACED BACK IN ACTIVES 01/06/2018 11:38:08 AM - mconnor:PLACEMENT SENT TO COLLECTIONS, IF CUTSOMER CALLS IN REFER TO ARM ###-###-####. 12/06/2017 11:56:11 AM - mconnor:CANCELLATION PROCESS COMPLETED FOR NON PAYMENT, IF CUSTOMER CALLS IN TRANSFER TO RENAE AT EXT 2104. 12/05/2017 10:32:40 AM - mconnorACCELERATED ACCOUNT DUE TO NON PAYMENT $1831.30, 5YRS INITIAL TERM, EOA 01-2021. 12/05/2017 10:32:40 AM - mconnor:SYSTEM SHUTDOWN FOR NON PAYMENT IN ORDER TO RESTORE THE PAST DUE AND 30% RECONNECTION FEE MUST BE PAID-- AMOUNT TO PAY $196.45. DO NOT SERVICE UNLESS PAID IN FULL. 11/30/2017 09:07:11 AM - nschell:FILE TO RENAE 11/28/2017 02:21:51 PM - CSPRINGBERG: **SUSPENDED PER RENAE** 11/28/2017 10:34:32 AM - mconnor:REQUESTED SHUTDOWN CNCD FOR NON PAYMENT, LAST SIGNAL 05-23-2017. 11/28/2017 09:28:17 AM - mconnor:REMOVED BILLING & ALLOCATED PAST DUE $151.12-- ACCOUNT TAKEN OFFLINE. DO NOT SERVICE UNLESS PAID IN FULL. 11/28/2017 08:48:40 AM - rhowe:proceed with accelerations/ shutdown request file from Jaxs. 11/08/2017 12:10:25 PM - mconnor:CALLED IN REGARDS TO PDB CALLED PRIME LMTC Collection Call - 10/31/2017 08:40:22 AM - rspell:CALLED CUSTOMER IN REGARDS TO PDB CALLED PRIME LMTC Collection Call - 10/25/2017 03:51:45 PM - rspell:CALLED CUSTOMER IN REGARDS TO PDB CALLED PRIME LMTC Collection Call - 10/13/2017 03:27:17 PM - rspell:CALLED CUSTOMER IN REGARDS TO PDB CALLED PRIME LMTC NO OTHER CONTACT 10/09/2017 04:37:50 PM - tlamb:removed from draft . Increased by $4.00 Collection Call - 10/06/2017 04:13:45 PM - rspell:CALLED CUSTOMER IN REGARDS TO PDB CALLED PRIME LMTC 09/28/2017 01:36:08 PM - awilliams:CALLED CUSTOMER IN REGARDS TO PACS RETURN CALLED PRIME LMTC 09/15/2017 02:46:33 PM - CFRANZEN:PACS RETURNED AS STP ALL PAYMENTS 07/31/2017 08:53:19 AM - rspell:CALLED CUSTOMER IN REGARDS TO PACS CALLED PRIME LMTC 07/17/2017 02:54:18 PM - CFRANZEN:PACS RETURNED AS invalid card 06/15/2017 08:32:19 AM - EHysler:CALLED 407)760-9039 NO ANSWER LM, FILE IN EOA 01/21 06/14/2017 01:13:13 PM - EHysler:CALLED 407)760-9039 NO ANSWER LM 06/05/2017 08:59:24 AM - ataylor:RECVD CNX LETTER..PULLED FILE GAVE TO RETENTION 06/03/2017 03:38:35 PM - jrichards:S[redacted]~ NICOLE cust called in to cxn ser. adv cust she would have to send in a letter to [email protected] adv letter must have name address and reason, CONRAD S[redacted] vfy want to know the payout for cxn serv. adv cust that I am not able to provide that info because retention handle's cxn. also adv agreement dont end until 1/2021 06/29/2016 01:01:02 PM - swhite:Called Primary# to confirm service apt 6/30 8-10am. [redacted] (verified pw) sttd would like to cancel. Cancelled apt. 06/22/2016 05:10:42 AM - bhoward:S[redacted] verif ci std alarm went off at 430 no one called...adv no sigs rcvd, checked alarmdealer sig strength 2/4 ..test syst sigs rcvd delayed..cust not feeling secure std no changes made..scheduled tech for delayed sigs 06/30 8-10
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They have not agreed to zero out the accounts, with no balance due, no past due, and no late fees. They have not agreed to rescind any notices to credit bureaus. They have not agreed to call off the debt collection agency that they sent our accounts to. I have sent my mother's information to [redacted], as she requested.
Regards,
Michael Moore
Safetouch Security is trying to reach Mr. [redacted] to resolve any service issues he may have. Most Sincerely, [redacted]
Safetouch Security has tried to reach you multiple times to discuss the cancellation and have not received a return call. Ms. [redacted] has notated the account and it appears you have moved from the location. The end of agreement date is November 2016. To avoid paying out the remainder of the...
agreement, we will accept a $100.00 buyout to close the account in good standing.You may contact Ms. [redacted] anytime.Sincerely,[redacted]
Safetouch Security has hired an Electrician at our expense and determined it was a bad breaker, which has been resolved. Safetouch Security always takes care of our Customer's and will do anything in our power to come to a resolution. Most Sincerely, [redacted]
The refund has been submitted and is being processed. It does not show instantaneously.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I was finally able to get in touch with Nicole Sinnot at SafeTouch. While I am not completely happy with her explanation and her suggested resolution, I excepted her offer to change my agreement from a 5 year contract to a total of 3 years. She had said she would send a note in to you at the Revdex.com and a letter to me confirming this offer, to date I have seen neither. My initial problem occurred because I failed to get proper documentation for the false promises of the SafeTouch sales representative. I will not make that mistake again and will consider this case closed when I have formal documentation.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The purpose of my calls to Safe touch were to complain about unwanted contract extension and defective equipment, to which neither was corrected. I do not recollect them ever trying to wave anything nor extend contract. Had I received any notification indicating their intent to work with me and correct the issues I would probably still be a customer.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the business doesn't hold true to the resolution, I will contact Revdex.com again.Thank you for your assistance with this.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Mr. [redacted],As you are aware, your initial call to Safetouch Security was to discuss the transfer of service to your new home. The information was provided, as well as, discussing for the renters of your home taking over the service. Safetouch Security does not have a "move clause" in the...
agreement that you signed and agreed to; confirming you read and understood what you were signing. As noted on your complaint, Customer's do not read what they are signing and want to make this the fault of Safetouch Security; which it is not. Safetouch Security has advised if the new residence of your prior location activate service then you will be released from the Agreement. Safetouch Security would like to transfer service to your new home to continue services and have provided the cost options for this. If you would like to cancel services now, I will offer you a one time option of $150.00 to cancel otherwise the account will continue to invoice until the end of the agreement or the renter's takeover etc.Sincerely,[redacted]
Safetouch Security has reviewed your file. The account was closed for not payment and forwarded to the Attorney. I have confirmed with her no payment is on file to close the account properly. If you have record of the payment, please send me a copy so I may get this resolved for you. Please...
forward to my email address [email protected]. Once received the record will be cleared. Sincerely,[redacted]
Safetouch Security has reviewed your account. The end of the initial agreement term is July 2016. Based on your payment history, Safetouch Security will agree to close your account in good standing when the March payment applies and accept this complaint as your final written...
notice.Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I called today to pay the $150 and would like an email confirming that my account is closed. Thank you.
Regards,
[redacted]
Ms. [redacted]First I would like to Thank You for the recent upgrade to your equipment, I apologize you have had service issue since this upgrade. Currently, I am listening to the calls you made. This will be resolved. PLEASE, do not let one conversation sour your opinion of our outstanding...
service. I will have another Supervisor contact you to resolve all your concerns shortly.Thank you and most Sincerely,[redacted]
Mr. [redacted] made phone provider changes within the home. By doing so caused the security system to no longer communicate. Mr. [redacted] called Safetouch to add additional contacts and they were installed May 2013. Mr. [redacted] was advised to contact safetouch Security after the phone lines had been...
reconnected and he did not. This is out of the control of Safetouch Security.Mr. [redacted] is under agreement until May 2016, as the account went into renewal during this time. Mr. [redacted] has continued to pay for the services. Safetouch Security requires all Customers to test their systems monthly to ensure continued service. Mr. [redacted] purchased additional equipment May 2013 for a purpose. I would rather reconnect the service he has at no charge then to lose him as a valued Customer. Please let me know what we can work out if this is acceptable.Sincerely,[redacted]
Safetouch Security has reviewed the account of Mr. [redacted]. Mr. [redacted] is correct in the statement Safetouch Security adjusted his agreement term to 3 years from the signed agreement of 5 years. The agreement states the terms renew for a period of 2 years if a cancellation request in not received...
prior to the end of agreement. The end of agreement date was June 2015. Mr. [redacted] continued making payment past this date. The final payment made on account was July 2015. The account went into renewal. Mr. [redacted] submitted a cancellation request in August 2015. Since the Customer stopped making payment on the account and the balance was not satisfied it went to collections. Mr. [redacted] read and understood the terms of the agreement when the adjustments were made January 2014. Safetouch Security spoke again to discuss the terms in November 2015. Mr. [redacted] was offered a buyout of $75.00 on the now past due balance of $186.81. He has declined.This is the only offer available to close the account. If the account proceeds through collections the amount will grow and not be eligible for a buyout and the terms will be based on the original signed Security Agreement.Sincerely,[redacted]
Safetouch Security has reviewed your account. The account continued to invoice because a written cancellation request was not received so it did go into the 5 year term. Your account just began invoicing. Safetouch Security will accept the payments made and this complaint as written notice. I will...
close your account in good standing. If your situation changes we would love to have you back as a valued Customer.Sincerely,[redacted]
Then if you read further, in the same section, the Agreement states after the initial 36 months you agree to pay $21.95 + tax for the remainder of the Agreement. The next section titled: TERMS OF THE AGREEMENT in bold states the term is for a period of five years unless written notice is provided. Safetouch Security did not receive written notice.As previously written, Safetouch Security will accept this complaint as your written notice. The end of the Agreement is July 2016. If you would like to pay to close the account, we do not have a "buyout clause" but will accept $150.00 to close the account in good standing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Safetouch Security has reviewed the system notations, recorded calls and signed documents for [redacted]. The following information has been obtained. Ms. S[redacted] signed up with Safetouch Security January 19, 2016 as a takeover of an existing system and then installed additional equipment. On...
June 22, 2016 Ms. S[redacted] called into service with a concern over being notified by the system; and it was determined there was a delay and it needed to be adjusted. On June 29, 2016 Ms. S[redacted] cancelled this service call and never rescheduled. Ms. S[redacted] did receive notifications from Central Station as we are contracted to do, to notify the Customer “attention is required”. Ms. S[redacted] never replied. June 3, 2016 Ms. S[redacted] called into Customer Service to find how to cancel Her Agreement and was advised of the Terms and how to submit written notification. Written notice was received on June 5th, 2016. Safetouch Security does not have a robo response system. The file was received and we began calling with no response. Below you will find the system notations of all communication. All written and verbal communication from Safetouch was ignored. Ms. S[redacted] cancelled automatic draft payments on July 17 and began receiving paper invoices. At no time did Ms. S[redacted] call to question why? The account was accelerated for non-payment creating more written notices and calls to no avail. Ms. S[redacted] signed an Agreement which states she is to pay $29.95 for the initial 36 months and $29.95 for the remainder of the 5 year term. The term of the agreement is written, as such because ultimately she received $1050 worth of equipment for the $283.00 paid up front. At any time Safetouch Security would have worked out a resolution for Ms. S[redacted] but was never given the opportunity to discuss her concerns. At this point, as previously advised back in 2016, she would be required to fulfill the 5 year agreement. Being the account has gone unresolved and is now with our Attorney the following is available: Ms. S[redacted] paid 17 months of the initial 36 months. Safetouch Security will accept as a one-time offer the remaining 19 months of the initial term and will void the remaining 24 months as the 5 year Term as written. The amount to close the account is $569.00. If Ms. S[redacted] chooses not to accept this offer than the current status of the account will remain. Ms. S[redacted] is welcome to contact Renae Howe directly at ###-###-#### to discuss further. Sincerely, Karrie Gabriel 01/12/2018 11:36:42 AM - ATAYLOR:FILE HAS BEEN RETURNED TO THE FILE ROOM AND PLACED BACK IN ACTIVES 01/06/2018 11:38:08 AM - mconnor:PLACEMENT SENT TO COLLECTIONS, IF CUTSOMER CALLS IN REFER TO ARM ###-###-####. 12/06/2017 11:56:11 AM - mconnor:CANCELLATION PROCESS COMPLETED FOR NON PAYMENT, IF CUSTOMER CALLS IN TRANSFER TO RENAE AT EXT 2104. 12/05/2017 10:32:40 AM - mconnorACCELERATED ACCOUNT DUE TO NON PAYMENT $1831.30, 5YRS INITIAL TERM, EOA 01-2021. 12/05/2017 10:32:40 AM - mconnor:SYSTEM SHUTDOWN FOR NON PAYMENT IN ORDER TO RESTORE THE PAST DUE AND 30% RECONNECTION FEE MUST BE PAID-- AMOUNT TO PAY $196.45. DO NOT SERVICE UNLESS PAID IN FULL. 11/30/2017 09:07:11 AM - nschell:FILE TO RENAE 11/28/2017 02:21:51 PM - CSPRINGBERG: **SUSPENDED PER RENAE** 11/28/2017 10:34:32 AM - mconnor:REQUESTED SHUTDOWN CNCD FOR NON PAYMENT, LAST SIGNAL 05-23-2017. 11/28/2017 09:28:17 AM - mconnor:REMOVED BILLING & ALLOCATED PAST DUE $151.12-- ACCOUNT TAKEN OFFLINE. DO NOT SERVICE UNLESS PAID IN FULL. 11/28/2017 08:48:40 AM - rhowe:proceed with accelerations/ shutdown request file from Jaxs. 11/08/2017 12:10:25 PM - mconnor:CALLED IN REGARDS TO PDB CALLED PRIME LMTC Collection Call - 10/31/2017 08:40:22 AM - rspell:CALLED CUSTOMER IN REGARDS TO PDB CALLED PRIME LMTC Collection Call - 10/25/2017 03:51:45 PM - rspell:CALLED CUSTOMER IN REGARDS TO PDB CALLED PRIME LMTC Collection Call - 10/13/2017 03:27:17 PM - rspell:CALLED CUSTOMER IN REGARDS TO PDB CALLED PRIME LMTC NO OTHER CONTACT 10/09/2017 04:37:50 PM - tlamb:removed from draft . Increased by $4.00 Collection Call - 10/06/2017 04:13:45 PM - rspell:CALLED CUSTOMER IN REGARDS TO PDB CALLED PRIME LMTC 09/28/2017 01:36:08 PM - awilliams:CALLED CUSTOMER IN REGARDS TO PACS RETURN CALLED PRIME LMTC 09/15/2017 02:46:33 PM - CFRANZEN:PACS RETURNED AS STP ALL PAYMENTS 07/31/2017 08:53:19 AM - rspell:CALLED CUSTOMER IN REGARDS TO PACS CALLED PRIME LMTC 07/17/2017 02:54:18 PM - CFRANZEN:PACS RETURNED AS invalid card 06/15/2017 08:32:19 AM - EHysler:CALLED 407)760-9039 NO ANSWER LM, FILE IN EOA 01/21 06/14/2017 01:13:13 PM - EHysler:CALLED 407)760-9039 NO ANSWER LM 06/05/2017 08:59:24 AM - ataylor:RECVD CNX LETTER..PULLED FILE GAVE TO RETENTION 06/03/2017 03:38:35 PM - jrichards:S[redacted]~ NICOLE cust called in to cxn ser. adv cust she would have to send in a letter to [email protected] adv letter must have name address and reason, CONRAD S[redacted] vfy want to know the payout for cxn serv. adv cust that I am not able to provide that info because retention handle's cxn. also adv agreement dont end until 1/2021 06/29/2016 01:01:02 PM - swhite:Called Primary# to confirm service apt 6/30 8-10am. [redacted] (verified pw) sttd would like to cancel. Cancelled apt. 06/22/2016 05:10:42 AM - bhoward:S[redacted] verif ci std alarm went off at 430 no one called...adv no sigs rcvd, checked alarmdealer sig strength 2/4 ..test syst sigs rcvd delayed..cust not feeling secure std no changes made..scheduled tech for delayed sigs 06/30 8-10