Ms. [redacted] Safetouch Security reached out to you the next day and left the contact information for the Branch Manager for any concerns you may have had and Mr. [redacted] did not receive a return call.Any remaining questions you may have you are welcome to discuss with Mr....
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Ok I see. What do I need to do to cancel my service?Regards,
[redacted]
Mr. [redacted],I agree with you! You have been great Customers and Safetouch Security appreciates that. I will close the account in good standing and look forward to many more years of service with you.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],I have reviewed your account, as well as, the documents. The end of the agreement is October 2017. Upon review it appears Safetouch Security has satisfied all your requests and any type service requested. Safetouch Security works closely with our Customers to ensue...
satisfaction. Is there something specific you are looking for service wise? Safetouch Security does not want to loose you as a Customer's. I would be happy to service your account at no charge to continue our relationship... Please email me directly at [redacted] Most Sincerely,[redacted]
Safetouch Security has reviewed the account of Mr. [redacted]. Mr. [redacted] began service in May 2012. Safetouch Security activated an existing system in Mr. [redacted]'s home.August 2014 Mr. [redacted] notified Safetouch Security there was a storm and he believed the equipment was stuck by lighting. A technician...
was schedule and it was determined the equipment was struck and was quoted $549.00 for the two pieces of equipment that required replacement. Being this is an act of God, this would not be covered by the warranty, however; is covered under Mr. [redacted]'s homeowners insurance. Mr. [redacted] advised Safetouch he would not prepared to replace at that time and would call us when ready.Based on the terms of the agreement, Mr. [redacted] would remain responsible for payment. Mr. [redacted] has spoken to Safetouch Security regarding payment on multiple occasions and understands the requirements.Mr. [redacted] has been offered a buyout to close the account. Safetouch Security will waive the past due balance of $97.54 to assist in the replacement of the required equipment. Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]. [redacted]
Safetouch Security has closed your old account and applied a credit of $130.81 to your new account.I apologize that it was not closed properly and the time of the transfer! Most Sincerely,[redacted]
My apologies on the delay, I was waiting on the service ticket to be closed out
Safetouch
Security entered into an Agreement with Mrs. [redacted] July 30, 2012.
This document signed by Mrs. [redacted] provided a 3 Day Right of
Cancellation. Mrs. [redacted] did not dispute any verbiage on...
the
documents.
The
Agreement is clearly written, on the front, that Mrs. [redacted] would
pay 12.95 for the GSM monitoring. Mrs. [redacted] paid up front for the
install of the equipment, which included 3 years of monitoring at no
charge. After the initial 3 years, without receiving written notice,
the account would begin billing the additional monitoring fee of
$24.95 + tax.
Mrs.
[redacted] has been on auto draft since activation. September 2013 the
card on file was lost. Safetouch Security mailed notification, as
well as invoices that were not returned. Auto draft was reactivated
upon Safetouch notification in December. March 2015 the card on file
was denied as "do not honor". Again, Safetouch Security
provided notification in writing and have not received any mail
return.
"Collections"
is a firm that makes friendly reminder calls for Safetouch Security.
They are a separate company and not directly tied into our system.
Safetouch is notified of payment but not every call that is
made.
Safetouch
Security spoke with the Customer and or Husband regarding the service
issue they were having. We have been advised the system was
"disabled" due to wires being cut and a service call was
scheduled. The appointment was for a week out; this I can not
explain. Mrs. [redacted] called back and the appointment was rescheduled.
August
3 9:00 pm, Mrs. [redacted] requested a call back to explain the
agreement. August 4, Nicole Sinnott called and left a message and you
spoke with her on the 5th.
Safetouch
Security has provided the copy of the agreement to Mrs. [redacted]. The
account has been serviced and signed off on that the service was performed properly. The system was disconnected. Safetouch
reconnected the system at no charge.Sincerely,[redacted]
Safetouch Security has spoken to Ms. [redacted] on multiple occasions regarding the terms. Safetouch Security was required to make a change to the equipment due to changes made by A T & T. Safetouch Security has attempted to make the upgrade as cost effected as possible due to the inconvenience....
The upgrade was out of the control of Safetouch Security due to A T & T upgrading their equipment cause the equipment Ms. [redacted] purchased obsolete. Safetouch Security has provided to options available and provided the terms explaining Ms. [redacted] responsibility. Safetouch Security has offered to close the account with the remaining balance of $343.76. Ms. [redacted] has been a valued customer and if she chooses not to continue I will accept, as a one time offer, 1/2 of the remaining balance to close. The amount of $172.00 to close in good standing. If not accepted all terms will remain as written.Sincerely,[redacted]l
Ms. [redacted], I am going to change my mind and agree with you. I'm sure you will agree this doesn't happen often when it comes to money but I feel it is the right thing to do. Please email me directly with your mailing address and I will forward the payment. Most sincerly,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Safetouch Security has reviewed the Customer's file and has been working very closely with Mr. and Mrs. [redacted]. Safetouch Security has agreed to credit the Customer of one year of monitoring service, as well as, paid the fines that have been charged. Safetouch is trying to determine the...
cause of the issue to eliminate and further unintentional alarms. Mrs. [redacted] has has the direct contact information of Ms. Drake, who is a Service Supervisor. Sincerely, [redacted]
Ms. [redacted] Safetouch Security reached out to you the next day and left the contact information for the Branch Manager for any concerns you may have had and Mr. [redacted] did not receive a return call.Any remaining questions you may have you are welcome to discuss with Mr....
[redacted]. Sincerely, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Ok I see. What do I need to do to cancel my service?Regards,
[redacted]
Mr. [redacted],I agree with you! You have been great Customers and Safetouch Security appreciates that. I will close the account in good standing and look forward to many more years of service with you.Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted],I have reviewed your account, as well as, the documents. The end of the agreement is October 2017. Upon review it appears Safetouch Security has satisfied all your requests and any type service requested. Safetouch Security works closely with our Customers to ensue...
satisfaction. Is there something specific you are looking for service wise? Safetouch Security does not want to loose you as a Customer's. I would be happy to service your account at no charge to continue our relationship... Please email me directly at [redacted] Most Sincerely,[redacted]
Safetouch Security has resolved this complaint with Mr. [redacted] by scheduling a service call and replacing outdated equipment.
Safetouch Security has reviewed the account of Mr. [redacted]. Mr. [redacted] began service in May 2012. Safetouch Security activated an existing system in Mr. [redacted]'s home.August 2014 Mr. [redacted] notified Safetouch Security there was a storm and he believed the equipment was stuck by lighting. A technician...
was schedule and it was determined the equipment was struck and was quoted $549.00 for the two pieces of equipment that required replacement. Being this is an act of God, this would not be covered by the warranty, however; is covered under Mr. [redacted]'s homeowners insurance. Mr. [redacted] advised Safetouch he would not prepared to replace at that time and would call us when ready.Based on the terms of the agreement, Mr. [redacted] would remain responsible for payment. Mr. [redacted] has spoken to Safetouch Security regarding payment on multiple occasions and understands the requirements.Mr. [redacted] has been offered a buyout to close the account. Safetouch Security will waive the past due balance of $97.54 to assist in the replacement of the required equipment. Sincerely, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter...
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Safetouch Security will accept the past due amount of $225.00 to close the account in good standing.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]. [redacted]
Safetouch Security has closed your old account and applied a credit of $130.81 to your new account.I apologize that it was not closed properly and the time of the transfer! Most Sincerely,[redacted]
My apologies on the delay, I was waiting on the service ticket to be closed out
Safetouch
Security entered into an Agreement with Mrs. [redacted] July 30, 2012.
This document signed by Mrs. [redacted] provided a 3 Day Right of
Cancellation. Mrs. [redacted] did not dispute any verbiage on...
the
documents.
The
Agreement is clearly written, on the front, that Mrs. [redacted] would
pay 12.95 for the GSM monitoring. Mrs. [redacted] paid up front for the
install of the equipment, which included 3 years of monitoring at no
charge. After the initial 3 years, without receiving written notice,
the account would begin billing the additional monitoring fee of
$24.95 + tax.
Mrs.
[redacted] has been on auto draft since activation. September 2013 the
card on file was lost. Safetouch Security mailed notification, as
well as invoices that were not returned. Auto draft was reactivated
upon Safetouch notification in December. March 2015 the card on file
was denied as "do not honor". Again, Safetouch Security
provided notification in writing and have not received any mail
return.
"Collections"
is a firm that makes friendly reminder calls for Safetouch Security.
They are a separate company and not directly tied into our system.
Safetouch is notified of payment but not every call that is
made.
Safetouch
Security spoke with the Customer and or Husband regarding the service
issue they were having. We have been advised the system was
"disabled" due to wires being cut and a service call was
scheduled. The appointment was for a week out; this I can not
explain. Mrs. [redacted] called back and the appointment was rescheduled.
August
3 9:00 pm, Mrs. [redacted] requested a call back to explain the
agreement. August 4, Nicole Sinnott called and left a message and you
spoke with her on the 5th.
Safetouch
Security has provided the copy of the agreement to Mrs. [redacted]. The
account has been serviced and signed off on that the service was performed properly. The system was disconnected. Safetouch
reconnected the system at no charge.Sincerely,[redacted]
Safetouch Security has spoken to Ms. [redacted] on multiple occasions regarding the terms. Safetouch Security was required to make a change to the equipment due to changes made by A T & T. Safetouch Security has attempted to make the upgrade as cost effected as possible due to the inconvenience....
The upgrade was out of the control of Safetouch Security due to A T & T upgrading their equipment cause the equipment Ms. [redacted] purchased obsolete. Safetouch Security has provided to options available and provided the terms explaining Ms. [redacted] responsibility. Safetouch Security has offered to close the account with the remaining balance of $343.76. Ms. [redacted] has been a valued customer and if she chooses not to continue I will accept, as a one time offer, 1/2 of the remaining balance to close. The amount of $172.00 to close in good standing. If not accepted all terms will remain as written.Sincerely,[redacted]l
Ms. [redacted], I am going to change my mind and agree with you. I'm sure you will agree this doesn't happen often when it comes to money but I feel it is the right thing to do. Please email me directly with your mailing address and I will forward the payment. Most sincerly,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The account has been cancelled as of July 23, 2015 since speaking with [redacted]. Our apologies.Sincerely,[redacted]
A copy of this complaint has been forwarded to the Credit Manager. THis will be resolved.
Safetouch Security has reviewed the Customer's file and has been working very closely with Mr. and Mrs. [redacted]. Safetouch Security has agreed to credit the Customer of one year of monitoring service, as well as, paid the fines that have been charged. Safetouch is trying to determine the...
cause of the issue to eliminate and further unintentional alarms. Mrs. [redacted] has has the direct contact information of Ms. Drake, who is a Service Supervisor. Sincerely, [redacted]