ForSaleByOwner.com, LLC

Initial Business Response /* (1000, 5, 2015/06/08) */
Spoke with customer and resolved his concernsRefunded the $purchase for the Standard Package

Hello,Our refund policy is outlined in our terms and conditions, which can be read at https://www.forsalebyowner.com/support/about-us/terms-and-conditions/terms-condi...⇄ summary, Because the MLS and Realtor.com are third-party services, ForSaleByOwner.com, LLC, is subject to additional fees and restrictions concerning changes requested by a Seller after they have purchased a plan that includes MLS or Realtor.com services, particularly after a property listing has been posted to the MLS or appears on Realtor.comWe will refund the MLS portion or Realtor.com portion of a Service plan, less a cancellation fee for each, if you cancel before your listing is posted to the MLS or appears on Realtor.com, up to days after purchase dateAfter days, or once your property listing is posted or appears (whichever comes first), no refund is available. Your listing will remain active on www.forsalebyowner.com until you cancel it or the listing is sold permanentlyOur site does not require the use of real estate agents, unless you select the MLS package, which requires an agentThe package you have does not require an agent, but there is a provider that places you on Realtor.com, but they do not assist in anything else other than that.Again, if the sale falls through in the next days, please contact us and we will get you placed onto Realtor.com.Sincerely,ForSaleByOwner.com

We appreciate the customer reaching out and after speaking with her, switched her package to the Deluxe package, per her requestWe also explained to the customer that our support email box experienced an issue during the time she emailed us on 10.4.15, which would explain why she didn't receive a responseShe shouldn't experience an issue contacting us again, should she need to

Initial Business Response /* (1000, 5, 2014/08/18) */
Contact Name and Title: *** *** Team Lead
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@tribune.com
We have refunded the full amount of $back to the customer's credit cardIt will appear within 5-business daysIt
this customer has any additional questions, please have her contact me directly

Great job everything went as planned

Per the site's language when you signed up and per our terms and conditions, if you do not cancel within the day free trial period, your listing package will automatically be extended month to monthHowever, since you deleted your listing within the trial time period, we will honor this as a
cancellation and have refunded you your $We are sorry for any misunderstanding you may have had with use of our site

Complaint: ***
I am rejecting this
response because: $is the cost for months of listing service. That gives me until OctoberAlso, because I have had so much trouble trying to reach a ForSaleByOwner.com representative to get this problem resolved, I no longer trust their integrity. They don't return phone calls or emails and they ignore their customers requests and issues
Sincerely,
*** ***

Hello,We would like to apologize for the delays we are experiencing in our sign shipmentsThe orders are currently being processed, but we are unable to provide an exact shipment date yetWe have credited your account $for the delay issuePlease continue to check with Customer Service at
for shipping updates regarding your sign.Sincerely,ForSaleByOwner.com

Communication was lost with the customer due to a switch in partnership with a service the customer chose to utilize from our siteThrough communication with the customer over the weekend, determined that she in fact was due a refundA refund was processed today for the customer

Complaint: ***
I am rejecting this response because Ii bought this package to take care of all of the advertising sites (which was stated when I bought the deluxe package)Because of *** changing you are no longer allowed to do what I paid forThis is not holding up to you end! I'll paid for you to do a service in now your not providing itI do believe a refund of some sorts is in need hereThis is ridiculous to pay for you to do a service (which was stated unlimited) that you are no longer able to provideThe changes that *** made wasn't my fault, but you promised your costumers a services that we aid for, now your unable to complete! Again, I think that some type of refund is due.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/06) */
Spoke with Customer and resolved their concernsWe complied with their desired resolution and refunded the $Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/05/10) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
A MANAGER CALLED ME THE DAY FOLLOWING MY Revdex.com COMPLAINTI EXPLAINED THE SITUATION AND HE AGREED TO REFUNDED THE FULL UPGRADE AMOUNTI AM SATISFIED WITH MY REFUND AND REALLY HOPE THAT THE COMPANY FURTHER LOOKS INTO THE CUSTOMER SERVICE ISSUES*** SEEMED TO HAVE FORGOTTEN 'VALUES' AND LET HIS 'POWER' GO TO HIS HEADTHE RUDENESS AND DISRESPECT AND IN ABILITY TO ADMIT MISTAKES NEEDS TO BE FURTHER ADDRESSED

Hello,
Unfortunately, ForSaleByOwner.com will be unable to issue a refund, as your property was marketed on ***.com, per the package you purchasedWe syndicate out to Third Party sites, as they allow us to, but we are not able to control when they make changes to their policy, or modify or their policy, to no longer accept external syndication feedsSincerely,
ForSaleByOwner.com

Complaint: ***
I am rejecting this response because I
I bought this package to take care of all of the advertising sites (which was stated when I bought the deluxe package)Because of *** changing you are no longer allowed to do what I paid forThis is not holding up to you end! I'll paid for you to do a service in now your not providing itI do believe a refund of some sorts is in need hereThis is ridiculous to pay for you to do a service (which was stated unlimited) that you are no longer able to provideThe changes that *** made wasn't my fault, but you promised your costumers a services that we aid for, now your unable to complete! Again, I think that some type of refund is due.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/28) */
Spoke with customerWe refunded $of their purchase on 7/8/for the unused Realtor.com portionPer our terms and conditions, that the customer agreed to upon signing up, ForSalebyOwner cannot offer a full refund after hours of
purchase
The customer was advertised on ForSalebyOwner.com and our partner sites, thus is not eligible for a full refund
Thank you, please let me know if you need anything else

Initial Business Response /* (1000, 6, 2015/09/17) */
Called and spoke to*** and learned that the mother in law did receive a sign but the *** did notAs good will, I refunded $for the one yard sign
Initial Consumer Rebuttal /* (3000, 8, 2015/09/17) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I accepted the response for being refunded $for the *** ListingHowever, since we had already purchased our own signs for my mother-in-law's house and THEN received the FSBO signs over days after we listed it on FSBO site; when I asked for reimbursement for that listing also I was told we would have to send the FSBO signs back if we had not used them and she would have to "try" to get us reimbursed for the shipping & handling! I guess I should have just told her that we never received the signs for that listing either then she would have just gone a head & reimbursed us for that one too!!! Don't know why we - the consumer needs to go thru all of the hassle to return the signs when it was FSBO fault in the first place that we didn't receive them on time?!?!?!?!
Final Consumer Response /* (4200, 19, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see the first $credit given on 9/19/2015, but still do not see the credit the business said was issued on 9/28/I will accept this business' resolution as soon as I see that 2nd $credit
Final Business Response /* (4000, 21, 2015/10/05) */
I went back into our system and saw notes logged that a refund was to occur, but it looks like the actual refund still needed to be completedA refund was processed as of Hopefully the seller will see this on her statement shortly

Hello, We have reviewed your account and have verified that you purchased your MLS package for $on November 29th at 11:38AM, CTYour listing information was assigned out to *** *** the same day and upon completion of the MLS paperwork by you, *** *** had you published on the MLS on
December 2ndOnce the listing is published on the MLS, we are unable to process a refundSince it was published by *** ***, the account is not eligible for a refundYou may find the same information about our Refund Policy in our Terms and Conditions, under Section 15, which were agreed to when you created your account on November 23rdWe do apologize for the sign error and as soon as we were notified by you of the sign issue (December 28th), we requested a replacement sign be shipped out to you on a rush requestWe show, per USPS tracking records, that the sign shipped on Dec 28th and was delivered on December 30th at 9:17AM, local timeSincerely, ForSaleByOwner.com

Great support and very easy to move about on their website

Hello Ms***, We had some changes in packages and MLS coverage which impacted the package you purchasedWe were giving our customers options; they could go with the Super Seller Package by *** (headquartered in Dallas, TX) or issue a refund for the package the seller purchasedWe have
checked our records and show that as a result of the changes, and being advised that we could not place you back in the old product that we could not support, you opted to cancel the listing all togetherWe issued a full refund of $back to the credit card you used on April 4thSincerely, ForSaleByOwner.com

Without doing much research I chose to list my home with *** This was a mistakeFirst they tell you there is a day trial period wherein you may receive a partial refund if dissatisfiedThe problem is it took days and numerous phone calls to have the listing placed on the ***Forms were received on Tuesday and submitted on Tuesday but my listing did not show on the *** until SundayI could not get any answers as to why it was taking so long and was always told the person I needed to speak to was not available but that they "would get back to me with an answer"I never received a call back, I always had to call back only to be told there still was no answerNext once it was listed and placed on the websites such as ***.com, there were only pictures and one was a duplicateI know the ***.com website and *** limit the number of pictures but I had close to pictures of my home on *** prior to the transaction with this companyWhen I asked how to change the pictures I was given the runaround and eventually told I coud not put my own pictures on the *** site*** allows pictures to be placed/changed by homeownersPictures sell houses so we cancelled our agreement with this "broker" whom did not answer questions within hours nor did his staff know what to say other than "he will get back to you" Why would I pay someone a commission for the sale of my home when there are so many other similar entities with better customer service? Forsalebyowner.com is terribleThere is not one good thing about itI have since changed companies and I am extremely pleased with the ease of service and rapid customer service repliesPay less and do your research

Initial Business Response /* (1000, 5, 2015/10/19) */
We tried reaching out via phone number that was given for customer but when we called the number - XXX-XXX-XXXX, it would ring, a recording would play, place you on hold for a short time, and then disconnectSeller has been re-activated
for one more year
Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)