ForSaleByOwner.com, LLC

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Spoke with customer and refunded $of their purchase back to their credit cardThe customer did not utilize the MLS portion of their listing, therefore were eligible for a partial refund of their entire purchase Furthermore, let them know that we are still working to get them their yard signs as quickly as possible Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) ForSaleByOwner.com fulfilled their obligation to the consumer to refund our purchase after unsatisfied serviceThanks

Initial Business Response / [redacted] (1000, 10, 2015/05/28) */ Spoke with customer and apologized for the negative experienceRefunded the $purchase

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Thank you for this important feedbackWe apologize for the inconvenience of not receiving a yard signWe did have a large scale issue with our yard sign company this past summerUpon receiving this notification, we have expedited a yard sign out to your address- estimated arrival date of Delivery tracking # XXXXXXXXXXXX In addition, we'd like to apologize for the lack of customer service you have received when reaching out to our call centerWe have since addressed but again, thank you for relaying the information With respect to your home being shown incorrectly on our site's map, we have uploaded new latitude and longitude coordinates and it looks like the changes are now reflecting more accuratelyPlease let us know if this is not the case We do not process refunds outside of the product terms and conditions on our site, however, we do want to extend a refund of $as a good will gesture for the signage and customer service issuesA yard sign retails for $so the majority of the refund is toward customer service Below is the contact information for a corporate level individual: [redacted] @tribpub.com XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, do know that we appreciate your response to our complaint especially the name and contact info for a supervisor at FSBO.comHowever, here is the reason why your offer of a $refund is not acceptable to us We initially purchased the FSBO.com package to correspond with the grand opening of our development's second phaseOur purchase was made with more-than-enough advance time to allow us to coordinate our sales efforts with that event, which was advertised and promoted throughout the county However, with no signage, FSBO.com's refusal to provide us the name of a supervisor we could speak with, and an incorrect map tagged onto our listing, our property has now been on the market for so long that it has gone "stale" and still sits unsold This has required us to even drop the price of an already priced-to-sell homeAs a result, we are willing to accept no less than a refund of half the purchase price The above mentioned factors have considerably lessened our trust in FSBO.com, which we used to sell our last two home sales with great successThus, we believe a refund of half the purchase price is more appropriate in light of our struggles in this matter Final Consumer Response / [redacted] (2000, 11, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the offer Final Business Response / [redacted] (4000, 9, 2015/10/27) */ We have issued an additional refund of $on which brings the total to $for the aforementioned issuesWe hope this will satisfy the customer and wish him success in the sale of his home

Hello Mr [redacted] , We have reached out to our broker, who has verified an issue with the local ***'s feed to [redacted] .comShe has explained to me that she spoke with you and explained that the issue should be fixed in 1-business daysWe do apologize for the inconvenience this has caused, but the resolution with the local ***'s feed should have you on [redacted] .com shortlySincerely, ForSaleByOwner.com

Initial Business Response / [redacted] (1000, 6, 2015/08/26) */ Spoke with Customer and apologized for the yard sign delays and other inconveniences during the process. Explained that we could not offer a full refund for the delay in yard signs and because the customer was out of our 30 day refund... policy in our Terms and Conditions Noticed that the customer never utilized the Realtor.com portion of the deluxe package that they purchased and let them know that they would have 12 months to complete this paperwork if they chose to continue with our service. The yard signs were finally delivered earlier last week. Offered a $50 refund for the yard sign delay. Please let me know if you need anything else. Thank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason we did not comply with the 30 day refund policy is because For Sale By Owner continually, on several phone calls, told us that the yard signs would be delivered in the next few days. After being told this untruth numerous times, we decided to pull our property off of For Sale By Owner, which was past the 30 day window, due to For Sale By Owner misrepresenting the truth about the delivery of the signs. The signs were delivered on August 20, 2015, after we had taken our property off For Sale By Owner. Per the For Sale By Owner website, our signs shipped on or about June 28, 2015, which was totally false and admittedly incorrect buy the numerous For Sale By Owner employees we talked to on the phone. A $50.00 partial refund does not satisfy the poor service, and poor communication we received from For Sale By Owner. Final Business Response / [redacted] (4000, 10, 2015/09/02) */ Good Morning, I completely understand the frustration with the service and the delays in the yard sign but we cannot offer a refund of more than $50.00. I explained that even though this customer decided to take their property off the market for the time being, they would still be able to utilize ForSalebyowner, our syndicated sites as well as Realtor.com within the next 12 months if this customer desires. I apologize for the service up until this point and would be happy to compensate the $50 for the yard sign delay. Thank you and please let me know if you need anything else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
FSBO has requested that I respond to their response. I spoke with a representative from *** last eveningAfter listening to the new services available to me, I responded by email to the *** representative this morning. Per the email received from FSBO, LLC I have a choice to either accept the new "super seller" package from *** or decline and receive a refund on the original MLS package I purchased. My husband and I decided that we will decline the free upgrade to the "super seller" package that includes auctioning our home and request a refund on the MLS package which is no longer available. However, I would like to know what other options are available without the option to auction my property. I don't feel that an auction service is what we need. I requested the *** representative let me know what steps I need to take in order to refund the original package price that I signed up for. I am awaiting a response from ***. I appreciate the Revdex.com as well as FSBO, LLC for responding to my complaint. It was unfortunate it took a complaint in order to be heard or recognized by this business. If the business would have placed a notice on their website to let customers know of the transition and new services they were about to offer, I believe this could have been avoided. I also believe if they were anticipating high volume of response to the new service both FSBO and *** could have handled the transition with better or increased customer services and people available to answer concerns and questions of their customers. Again, I appreciate the efforts of all involved. I hope to hear from FSBO or *** to complete this process
Sincerely,
*** ***

Customer was contacted on June 8th and provided with information on where the customer is advised that the trial will become billable after daysThis information is stated during the signup process and the terms and conditions must be accepted by the customer prior to placing their order
However, as good faith, the $was refunded on June 8th back to the customer's credit card that he used to sign up with

Initial Business Response /* (1000, 5, 2015/09/25) */
We spoke with the Seller and informed him of our expediting his yard sign deliveryIt should arrive by next Wednesday
His GEO Code has been corrected on our siteWe also relayed that he may post his property on Postlets.com to make
certain it is on Yahoo homesWhile we do syndicate the customer listings to other sites, we cannot guarantee that these sites will pick up the data
We informed him that his property is viewable on *** Links provided below
http://www.***
***
http://www.remax.com/realestatehomesforsale/XXXXX-state-hwy-f-farmington-mo-XXXX...⇄ /> Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted today 9/25/2015, by a ForSaleByOwner representative informing me that the yard sign was being expeditedFollowing this call, I reviewed by property listing on their web site not seeing a revised shipping date nor any tracking number as a record of shipmentI still suspect they do not have any signs to shipThe yard sign is part of the package that I purchasedI was told that ForSaleByOwner business has no control over the errors posted for my property by the the other web site that they are partnered withFurther, that I would have to communicate directly with those web sites.I am requesting Revdex.com to assist with getting tracking information as a record of proof they have yard signs to ship
Final Business Response /* (4000, 9, 2015/09/28) */
We did in fact ship the yard signThe tracking info is: ***XXXXXXXXX
UPS site:
Scheduled For Early Delivery On:
Tuesday, 09/29/2015, By End of Day
Originally Scheduled For Delivery On:
Wednesday, 09/30/2015, By End of Day
Final Consumer Response /* (2000, 11, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The yard did arrive on 9/29/

Initial Business Response /* (1000, 5, 2015/09/14) */
Refunded customer $on due to acknowledgement of long wait for yard sign delivery
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Additional information is required to research the customer's concernWe do verify property ownership, if the seller of the property is listing through the ***However, we can't restrict a customer from trying to sell their home that may be in an active foreclosure, as the owner may be trying
to sell in order to avoid the foreclosure.If you would like to respond back with the address of the property you were trying to purchase, we can verify additional information to ensure our back-end system is working properly to verify ownership of the property being listed for saleSincerely,
ForSaleByOwner.com

Complaint: ***
I
am rejecting this response because: $is the cost for months of listing service. That gives me until OctoberAlso, because I have had so much trouble trying to reach a ForSaleByOwner.com representative to get this problem resolved, I no longer trust their integrity. They don't return phone calls or emails and they ignore their customers requests and issues
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/25) */
Spoke with customer and apologized for any inconvenience that they experienced thus farExplained that she has been on our site since 6/and on the MLS since 8/Per our terms and conditions we cannot offer any form of refund past days
of purchase and cannot offer any form of refund once the customer is listed on the MLS
However, to compensate for the inconveniences with the yard signs and*** I offered a partial refund of $
Please let me know if you need anything else from me

We have had our home listed since last yearSo I contacted them about their home selling guarantee, meaning they find a real estate agent in your area and upon selling with that agent they claim to refund the money you spent on the packageAfter submitting a form to proceed with the home selling guarantee I received an email that their were no agents in my areaAfter I contacted For Sale By Owner again in regards to the email I received, they said there was nothing they could do and because they were unable to fulfill the home selling guarantee portion, that was where our transaction endedNo refund, no further assistanceThe company boasts about how well they sell homes but are willing to leave you stagnant instead of truly assistingIt was not worth the money investedMy suggestion to anyone would be to list with a realtor and leave the leg work to them

We had a nice experience with ForSaleByOwner.com from start to finishThe listing tools were easy to use

Hello,We have reviewed your account and see that we issued you a refund for $This is a partial refund due to the listing being cancelled after hours and being assigned to an MLS provider and the seller was advised of this by the department manager on March 28thPer our Terms and Conditions,
full refunds are only issued in the first hours and you contacted us to cancel your listing after hoursAfter hours has passed, we will refund the MLS portion of a Service plan, less a cancellation fee, if you cancel before your listing is posted to the MLS, up to days after purchase dateAs a result, we are unable to issue a refund for the cancellation fee, which was $174.Sincerely,ForSaleByOwner.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,
We would like to apologize for the delay, but the re-issued check was sent on December 13th via 2nd day delivery as FedEx did not offer overnight delivery to the mailing addressWe have checked the tracking number and it indicates it was delivered to your address on December 15th at 4:PMPlease advise us as soon as possible if you did not receive the checkSincerely,
ForSaleByOwner.com

I had my home listed on FSBO website for over years, and the only inquiries I received from the site were scammers or people who wanted to rent to ownNot a SINGLE legitimate buyerThe only real potential buyers came from the listing on ***Additionally, if you ever do get a legit buyer, don't go back to FSBO for forms, because you will pay dearly for forms you can get off the internet for freeBasically, after they rope you in by offering to list your house until sold, if you really want it marketed, you must pay, pay, payYou are far better off just listing it directly on *** or ***, and save yourself money!

Initial Business Response /* (1000, 5, 2015/06/09) */
Spoke with customers regarding their experience and account with ForSalebyOwnerWe reached a resolution and I assured them that the services that we're not previously provided will be fixedForSalebyOwner credited the customer a
partial refund to compensate for the services not provided

Revdex.com:
Not once was I told that there would be an early cancellation fee, nor did Michelle tell me about a cancellation fee when I called to see what I needed to do I didn't call to request a cancellation I called to inform ForSaleByOwner that we were using a realtor and that I needed to know what we needed to do with our ForSaleByOwner listing Michelle told me that I needed to cancel my listing and never mentioned anything about a cancellation feeWhy would I agree to a cancellation fee if I could just sit on the listing for another months? This is just another reason why I'm not happy with ForSaleByOwner by them misleading people and trying to collect extra fees and charges
I will definitely not recommend them to anyone
I have reviewed the response made by the business in reference to complaint ID 11709329, and find that this resolution is somewhat satisfactory to me
Sincerely,
Joseph ***