ForSaleByOwner.com, LLC

All in all, ForSaleByOwner served me wellThe sales and marketing topics, and other available information, was thorough and completeI chose the $monthly rate but would have done better, probably, with the higher rate of good-till-soldTheir signage looks better than my own and I should've used itWithout thorough study, one should NOT anticipate an easy time of it, as you are pitting yourself against the real estate professionals who are comfortable with terms and procedures and you are not, usuallyTwo agents would have taken us to the cleaners if we had not prepared, and calculated carefully, the Terms and ALL closing proceduresWe ended up collecting $10,MORE THAN the first offer by being informed, but also willing to wait a little longer to get a better offer

Very competently done service, great extensions into other websites and MLS listingsExcellent supportI would highly recommend this service

So very helpful!!! Will use them in the future when I sell my next home Their response time to all questions was always immediate!!! Excellent experience

Initial Business Response /* (1000, 5, 2015/08/26) */
Spoke with customer and apologized for the inconvenience with the yard signs and *** Sent a yard sign via over night delivery and will follow up with *** to figure out the syndication issues
Please let me know if you
need anything else
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the sign was shipped but as 9/4/I have not received itI would have liked to have the professional sign because I have had calls and showingsSecondly, a company representative did call and say he would try to get the *** listings to be accurateThose listings have not been changed and are not showing important information on the houseAfter the Revdex.com complaint a representative called and seemed to be willing to troubleshoot my problems with the company's serviceIt would have been nice if I had that happen from the beginning and not have had to call multiple times with little to no helpThough as of this date I do not feel my $were well spentIt would have been cheaper to pay flatfee.com directly to list on the MLS and post on *** for free on my ownI would have saved $and been better able to manage the free listings
Final Business Response /* (4000, 9, 2015/09/08) */
This Seller's property is showing properly on ***, and MLS to public sites(see links below)
We acknowledge that he did not receive his yard sign in a timely mannerIssued a refund to the customer for $60, cost for the yard sign
***

Hello,Unfortunately, ForSaleByOwner.com will be unable to issue a refund, as your property was marketed on ***.com, per the package you purchasedWe syndicate out to Third Party sites, as they allow us to, but we are not able to control when they make changes to their policy, or modify or their policy, to no longer accept external syndication feeds.Sincerely,ForSaleByOwner.com

Initial Business Response /* (1000, 5, 2015/06/19) */
Spoke with customers and explained that our prices on certain packages can change on our site to correspond with specific business needs or strategy for our companyThey are still receiving all features and benefits from the original
package that they purchased, nothing was taken away or reduced
Please let me know if you need anything else
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We're not satisfied with their reason for the high price but it appears that it will be our lossWe still think they have poor customer service because they didn't really answer our emails, they answered YOUR emailIf it hadn't been for you at Revdex.com we would still be waiting for an answer so we sincerely thank you for your help
Of course, we will NOT be using their service any more & would never recommend it to anyone because of their treatment, or lack of it
Thank you again

Hello,
We would like to apologize for the delay you have experiencedWe have verified with our internal broker team that they have contacted you and you are now listed on your local *** as of July 23rdIf you have additional questions, Customer Support will be able to further assist you
at ***Sincerely,
ForSaleByOwner.com

Initial Business Response /* (1000, 19, 2015/10/20) */
We appreciate the feedback received and apologize for any misunderstandings of what the realtor.com package isWe have issued a refund of $on

Initial Business Response /* (1000, 5, 2015/08/31) */
Good Afternoon,
I spoke with this customer and apologized for the yard sign delayOffered to overnight a yard sign to his home and compensate him $for the delays over the last monthThe customer respectfully declined, saying
this was not enough
The customer has been advertised on ForsalebyOwner, our syndicated sites, the MLS and Realtor.com for over days, therefore, he is not eligible for any form of refund per our terms and conditions
Since the yard sign was not delivered as promised, I again offered to overnight a yard sign kit as well as a $credit
Please let me know if you need anything else
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person I spoke with was very professional and offered me a $refund for the signsUnfortunatley I felt that the $was not an adequate amount of a refund since I originally spent $I explained that I had lost faith in their ability to properly market my home and I preferred to part waysI was reasonable and acknowledged that since they sub out their MLS listings to local realtors, that expense was already paid forI asked for something more in line with a $refund however he said the best that he could do was $since I signed up days agoI thanked him but refused the offer based on principleI have decided to cut my losses and move to another service

Initial Business Response /* (1000, 5, 2015/06/19) */
Spoke with customers and explained that our prices on certain packages can change on our site to correspond with specific business needs or strategy for our companyThey are still receiving all features and benefits from the original package
that they purchased, nothing was taken away or reduced
Please let me know if you need anything else
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We're not satisfied with their reason for the high price but it appears that it will be our lossWe still think they have poor customer service because they didn't really answer our emails, they answered YOUR emailIf it hadn't been for you at Revdex.com we would still be waiting for an answer so we sincerely thank you for your help
Of course, we will NOT be using their service any more & would never recommend it to anyone because of their treatment, or lack of it
Thank you again

Initial Business Response /* (1000, 6, 2015/09/17) */
Called and spoke to*** and learned that the mother in law did receive a sign but the *** did notAs good will, I refunded $for the one yard sign
Initial Consumer Rebuttal /* (3000, 8, 2015/09/17) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
I accepted the response for being refunded $for the *** ListingHowever, since we had already purchased our own signs for my mother-in-law's house and THEN received the FSBO signs over days after we listed it on FSBO site; when I asked for reimbursement for that listing also I was told we would have to send the FSBO signs back if we had not used them and she would have to "try" to get us reimbursed for the shipping & handling! I guess I should have just told her that we never received the signs for that listing either then she would have just gone a head & reimbursed us for that one too!!! Don't know why we - the consumer needs to go thru all of the hassle to return the signs when it was FSBO fault in the first place that we didn't receive them on time?!?!?!?!
Final Consumer Response /* (4200, 19, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I see the first $credit given on 9/19/2015, but still do not see the credit the business said was issued on 9/28/I will accept this business' resolution as soon as I see that 2nd $credit
Final Business Response /* (4000, 21, 2015/10/05) */
I went back into our system and saw notes logged that a refund was to occur, but it looks like the actual refund still needed to be completedA refund was processed as of Hopefully the seller will see this on her statement shortly

Initial Business Response /* (1000, 9, 2015/10/06) */
In response to the*** complaint:
Yard signs were expedited out on Customer was spoken to by one of our staff,

Hello,
Thank you for reaching out to us and taking advantage of our Home Selling Guarantee. Due to the time that has passed since the original
purchase of the MLS Product, we could not credit the amount back to your credit cardHowever, we do apologize for the time it has taken to process the refund request and we show that a check was mailed to you on November 18th
We have verified with our Accounting Unit that the check has not been cashed and have asked that a stop payment be placed on it and a new check be re-issuedOur Accounting Unit has told us that a replacement check will be ready to be sent on Monday Dec 12th and they will overnight the check to you
If this is not received, please do contact us as soon as possible, so we may follon the statusSincerely,
ForSaleByOwner.com

Initial Business Response /* (1000, 5, 2015/10/19) */
We tried reaching out via phone number that was given for customer but when we called the number - XXX-XXX-XXXX, it would ring, a recording would play, place you on hold for a short time, and then disconnectSeller has been re-activated for one
more year
Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I used forsalebyowner.com because another home in my neighborhood was using them, thought it would be a good way to save a money and possibly save a potential buyer some money
What I found was a lot of excuses about why it took hours to get on the FSBO web site in a prime time to attempt to sell my home I did not get any buyers through the site, only real estate agents because no one could find my number The only thing this site does is cost people a lot of money time and stress Please DO NOT use this site
When I called and tried to get them to give me any type of refund, they said I needed to fill out paperwork and use one of the agents they suggested and IF the house sells I will get a full refund

Initial Business Response /* (1000, 5, 2015/10/16) */
We apologize for the yard sign taking so long for our customer to receiveA yard sign has been shipped out with the estimated delivery date of Tracking number- ***
Also, due to lack of customer service on our
part, issued a partial refund of $to customer's credit card on
We wish the Seller success in the sale of their home
Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I've listed my house on 8/8/- months ago I've recieved no legitimate inqueries from my $advert on FSBO in a booming market and I've gotten more calls from posting the store bought yard sign Yesterday I tried using the Pricing Scout tool to generate a fresh appraisal The tool does not work and generates an error message I tried Chat and the dialog displayed "you are number in queue and your wait time is hr min seconds" That script is not working right either I wonder what does work properly on that site! The site is full of bugs, their service did not work from me and I've got nothing to show for my money

It worked very well forThe process is quite simple and efficientI would use this site again and be happy to give it very high marks!

Great site sold my house in mthsWebsite was pretty easy to useI had a lot of interest and showed the house at least 10+ times

Initial Business Response /* (1000, 5, 2015/08/26) */
Spoke with customer and apologized for the inconvenience with the yard signs and *** Sent a yard sign via over night delivery and will follow up with *** to figure out the syndication issues
Please let me know if you need
anything else
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the sign was shipped but as 9/4/I have not received itI would have liked to have the professional sign because I have had calls and showingsSecondly, a company representative did call and say he would try to get the *** listings to be accurateThose listings have not been changed and are not showing important information on the houseAfter the Revdex.com complaint a representative called and seemed to be willing to troubleshoot my problems with the company's serviceIt would have been nice if I had that happen from the beginning and not have had to call multiple times with little to no helpThough as of this date I do not feel my $were well spentIt would have been cheaper to pay flatfee.com directly to list on the MLS and post on *** for free on my ownI would have saved $and been better able to manage the free listings
Final Business Response /* (4000, 9, 2015/09/08) */
This Seller's property is showing properly on ***, and MLS to public sites(see links below)
We acknowledge that he did not receive his yard sign in a timely mannerIssued a refund to the customer for $60, cost for the yard sign
***