From You Flowers

I ordered flowers for my aunt and uncle on May 6, to be delivered the next day I ordered " Stunning pink and white lillies" I ordered the premium bouquet What they received were five droopy sunflowers with some greenry in a small vase! It was not even in the ballpark I called the company the evening of the delivery They could not guarantee the correct flowers would be delivered the next day I asked for a full refund and they said yes The young man I spoke with was very nice I've used the company several times but this is the second time the flowers ordered were not what was delivered I won't use them again

This case has been completely resolvedWe have credited back the customer in the full amount of the order We have also sent out a
complimentary arrangement to the recipient and as an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer $amount of the order, along with a $gift card Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we will also be sending out a complimentary arrangement to the customerThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you
Tell us why here

This case has been completely resolved We have reached out to the customer and have removed her information from any and all solicitation from ValuMags and our email advertisements If there is anything further we can do to resolve please feel free to let us know Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient & the customer The customer was pleased with this
resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case We have also provided our information to the customer to
provide to the investigator regarding online issues with her credit card. Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out two future complimentary arrangement valued at $eachThis arrangement can be delivered on any future date to
any recipient of the customer’s choiceThe customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this complaint.Thank you

This case has been completely resolvedWe have refunded our customer in the full amount of the order, along with a complimentary arrangement valued at $to be delivered on behalf of our companyPlease let us know if there is anything else we can do regarding this case.Thank you

From: *** L *** [***] Sent: Friday, October 02, 11:AMTo: ***
Subject: *** Hi, I filed a complaint this morning and my requested resolution was a chance to the advertising claims on the website I received an email back that my complaint had been closed as it was sent for information only Can you please clarify how I should submit a complaint that I would like a resolution to? The claims on the companies websites are inaccurate and should be fixed to protect other consumersThanks, *** ***

A Supervisor has reached out to the customer and we delivered the initial arrangement, we refunded the order in full when the customers' order contained substitutions, at the customers' request we called the recipient and apologized to her for the issues incurred with the order, we issued a $gift certificate as well as a floating complimentary arrangement to the value of $ If there is anything further please let us know Thank you

This case has been completely resolvedWe have spoken with our customer and have refunded the order in the full amountWe have also confirmed with our customer we will allow the recipient to keep the flowers. The customer was very pleaesd with this resolutionPlease let us know if there
is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $on behalf of our companyPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with twenty dollar gift card to be used at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this
case.Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

From: *** *** *** Sent: Friday, March 02, 2:PM To: *** Subject: Fwd: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** To whom this may concern, This complaint was resolved

This case has been completely resolvedWe have tried to contact this customer several times in regards to this order and we haven't heard back yetAt this time we have honored the customers request and refunded her card back fifty percentPlease let us know if there is anything else we can do
regarding this case.Thank you

Complaint: ***
I am rejecting this response because:
The money has not been put back in the accountThey said it would take one or two daysIt has been two days now and they have not returned the $
Sincerely,
*** ***