From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order and delivered the arrangement...

complimentary.  As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, things did not go smoothly when I attempted to use my credit.  I finally after hours later, of sending emails, learned I had to call the 880# and talk with a customer service person and give the "old" order #.    I found out then that the arrangement had to be designed by the florist and the flowers to be used in the arrangement were at the florist's discretion.  The customer service rep I received, I think she said her name was [redacted] was eating something or chewing gum and she was very hard to understand.  She got annoyed when I asked her could she please repeat the confirmation number!  I received no confirmation email regarding my order so I had to again, contact the business this morning and "ask" if my flowers had been delivered today!  Honestly, the customer service department there is a joke!  The credit on the account should have been just that.  I should have been able to choose a fall mum basket, like I had planned on sending and I should have received an email confirmation from [redacted].  I did use Flowers By You today to have flowers sent to my daughter, who is a 6th grade teacher to be delivered to her at her Middle School tomorrow.  This delivery, will be the "real test", as to whether or not I will "ever" use this flower service again.  
Sincerely,
[redacted]

The worst!! Ordered flowers for a friend that had a baby at 1:30pm. Website says same day delivery if ordered by 3pm, recipients time zone. At 4pm I received a call saying the flowers weren't going to make it that day. By this time, it was too late to get same day delivery from another florist. They offered a $10 gift card for future purchase and a note of apology. Are they joking?? I would never use them again! I got a refund of most of my money and an assurance they would be delivered the next day before 11am, when my friend was being discharged. Guess what... Just spoke with my friend, who left the hospital at noon today...NO FLOWERS!!! This is the worst company ever!! I don't know how they stay in business. If you see good ratings on their website, it is because they get you to do a survey immediately following the placing of the order... Too early to know the problems that are coming!!

From: [redacted] Sent: Friday, May 13, 2016 9:31 AMTo: [email protected]: Case ID [redacted]Good Morning [redacted],I’m writing in regards to Case ID [redacted]. This complaint was received to us on May 10th. The complaint was on behalf of the recipient....

The recipient called in to our company requesting the customer’s information as she didn’t know who sent the flowers. We were able to get in contact with our customer and the customer doesn’t want the information released. Due to our privacy policy we are unable then to provide the recipient with the customers information. However, we are able to release this information if the recipient contacts her local authorities and they fax over paperwork to us. We had a Supervisor reach out the recipient to explain the procedure. Once the local authorities have been contacted they just need to fax us over a request for this information on letter head and we can go ahead and release any information on the order she needs.  The recipient has let us know she does not want to do this just wants us to release the information which unfortunately we cannot do. We will be happy to help once we receive the proper documentation from the authorities. We would like to consider this case closed as there is nothing further we can do to assist without the proper paper work. Please let us know if we can do anything further to help resolve this matter.Thank youSincerely,Tayler

I ordered a $66.00 arrangement first I got a 5.00 arrangement that was old so I called them back I they said it would be fixed wrong. I called back at 4 pm ask for them to make it right wanted them to make a rose arrangement well on Wednesday afternoon she got a funeral arrangement delivered to her well I am very [redacted] now. There customer service all the way to the supervisor stinks they do not handle problem correctly. The web is a joke because you order a arrangement from this and you get a bunch of flowers you can pick from a field!!

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and she has responded that she wishes to have no further communication from us. At this time we have gone ahead and refunded this customer in full for their order and have created a $50.00 floating complimentary arrangement that will remain open should the customer choose to use it.  At this time we are again binded to her request to not contact her so there is nothing further we can do to resolve this issue without speaking with the customer. Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $45.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology we will be sending out a fifty dollar complimentary arrangement on behalf of our company that can be delivered at anytime. The customer was pleased with this resolution....

Please let us know if there is anything else we can do regarding this order.

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $75.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The customer has not contacted us regarding the refund or issues.  Please let us know if there is anything further we can do to resolve. Thank you

Re: Complaint ID [redacted]   Update:  Supervisor from the company contacted me directly on 3/ 19.   Apologized for the problem and also acknowledged that she was not sure why a resolution was promised to me so quickly by their agents and that should not have happened. Which was...

appreciated more than anything else because that was the central issue that I felt I could not trust anything they told me.  Resolution promised:  Refund of the order in full. They will also contact the florist and have the flowers delivered free of charge.   I would like to keep the complaint open if possible until the refund is posted to my account.  Then at that time I will confirm in writing to the Revdex.com of final resolution.   I thank you for your assistance with this matter. [redacted]     Sent from iPhone     Sent from iPhone

This case has been completely resolved. We have credited back the customer fifty percent off of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Worst flower company ever. They don't disclose all fees upfront until you are ready to pay. They add a processing fee that no other company does. I ordered a picture vase and it's the cheapest thing I ever bought. I could have bought a vase at the dollar store and printed a picture for .29 cents at [redacted] or [redacted] and purchased flowers from a street vendor for $10 dollars. The picture does not come attached to the vase, just thrown into it. [redacted] poor to say the least! Don't order anything from this company. Im actually embarrass to give this product to my wife.

This case has been completely resolved. We have issued the customer a credit of $22.98 and emailed a $20.00 gift card, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $30.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be allowing the recipient to keep the arrangement that was delivered.  Please let us know if there is anything else we can do...

regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of both orders, along with a $25.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]