From You Flowers

This case has been completely resolved. We have credited back the customer $5.00 of the order for the missing balloon, along with a $40.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer fifty-perfect off the order, along with a re delivery. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We will also be sending out a future complimentary arrangement valued at $55.00, as an extended apology on behalf of our company, that can be sent at anytime. Please let us know if there is...

anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary balloon bouquet. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a complimentary arrangement in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.
Thank...

you

This case has been completely resolved. We have credited back the customer fifty percent off the order and have also issued a $50.00 gift card that can be used at the customers' discretion. The customer was very pleased with this resolution. Please let us know if there is anything else we can do...

regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:It took me to go to the Revdex.com to get something done. I do not wamt any further communication from the company. Damage is done. Thank you for your time.
Sincerely,
[redacted]

I googled a florist for the town I needed flowers sent to and From You Flowers, LCC popped up offering same day service. I paid the expided fee and weekend fee for the flowers to arrive by 2pm on a Saturday. I received a call around 1pm saying they could not guarantee the 2pm time, but the flowers would be delivered that day. Sunday passed and no flowers; I called them and they said they couldn't deliver on the weekend. Monday about 3 they called to say they couldn't deliver until Tuesday. Since I hadn't heard from them at 2:50 on Tuesday, I called and they said they had to cancel the order. They hadn't even called to tell me! Had I known they could not deliver to this area, I would have used a different company. Instead, they led me on and put me through 4 days of stressful dissapointments only to finally learn they'd cancelled me completely. I will never use this company again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:In their response, Fromyouflowers did not disclose that they would not provide me with the name of the florist they claim delivered the flowers.  The flowers were sent to my brother and sister-in-law.  They also reported to me that they had a signature from my brother as proof the flowers were delivered.  I requested to see the signature.  They emailed me a copy of a routing manifest with a signature that was not my brother's signature.  I am happy to share the copy with your organization but it contains names and addresses that I want kept confidential.  Reply if you want to examine the copy.I hope your organization will reconsider the A+ rating that Fromyouflowers enjoys on your website as they are not deserving of it.  I briefly read some of the 900+ comments that customers have left on the Revdex.com website and it appears that the problem I had with FYF is a pattern of behavior they have been engaging in for some time.  I will not be accepting their offer of complimentary flowers.  I sent another arrangement with 1800Flowers and it was delivered on time and as promised. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
As previously stated fromyouflowers was provided with numerous opportunities to deliver on their commitment, to include the late evening contact of their service board and email.   At that time I was assured that they would meet their commitment (guarenteed delivery) and that the vendor was running late (another misrepresentation of the truth).  In short, no company should profit and or be financially rewarded for false advertising and incompetency or be allowed to conduct business under a false premise.  As suggested by the Revdex.com I graciously provided fromyouflowers with an opportunitiy to address the systemic failures by requesting that their leadership review my complaint and put-in-place a definition and meaningful measure of what the word guranteed represented and further what failure to perform meant (transparency).  For the loss my wife sufferred I had suggested that a modest arrangement of flowers be sent once a month (1 year) to the [redacted] whereby those less fortunate and undergoing real-tragedy might find some comfort.  I had hoped that fromyouflowers and the local vendor would welcome the opportunity to improve their imagine, enhance their service and live to their advertisement/commitment.  The donation of flowers to the [redacted] was thought to be a gesture of good will, whereby something good came from something bad (no personal gain was hoped to be recieved).
It is my sincere hope that the Butter Business Burea will not support any company that profits from false advertising.  As of this morning they are advertising guarenteed 4 hour deliveries?  Is it to much to expect that fromyouflowers adheres to their own commitments as advertised?  Is it to much to expect a truthful approach to advertising, execution, and accountability.  No one required them to advertise guaranteed deliveries?  Please protect the public from scams and those that would openly mislead the public for financial gain and willingly not adhere to professional ethics or seek meaningful change.  You have all the facts before you.  The public could use an advocate against those that would mislead or misrepresent their products and services.  It would be my hope that fromyouflowers would be thoroughly investigated (legality of false advertising) and provided with a standing poor review via the Better Businees Bureau until which time meaningful change and full reconscilation is achieved.  Thank you for your assistance in this matter!            
Sincerely yours
[redacted]         
          
 
 
 
 
 
 
 
Sincerely,[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order and allowed the customer to keep the product that was sent. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order. We will be...

happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the customer. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order. 
Thank you

This case has been completely resolved. We have refunded the customer in the full amount of the order, along with a fifteen dollar gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $60.00. Please let us know if there is...

anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient. The customer was pleased with this resolution. Please let us know if...

there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I refused to accept the $40.00 free flower offer because after reading every single negative review with Revdex.com, it made the customer have even a worse experience because they were not satisfied with the free flowers.  All in all, I'm happy this dispute has been resolved and put the rest.
Sincerely,
[redacted]