From You Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It took me to go to the Revdex.com to get something done. I do not wamt any further communication from the company. Damage is done. Thank you for your time.
Sincerely,
[redacted]

They totally reinbursemed my account and offered a 20 dollar...

certificate, I am completely satisfied of the out come, I would defitley use them again, this complaint was handed quickly and proffesional, They even tried to contact me on several ocassion. Thanks[redacted]###-###-#### 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10423150, and find that this resolution is satisfactory to me.
Sincerely,
Ray Duncan

I googled a florist for the town I needed flowers sent to and From You Flowers, LCC popped up offering same day service. I paid the expided fee and weekend fee for the flowers to arrive by 2pm on a Saturday. I received a call around 1pm saying they could not guarantee the 2pm time, but the flowers would be delivered that day. Sunday passed and no flowers; I called them and they said they couldn't deliver on the weekend. Monday about 3 they called to say they couldn't deliver until Tuesday. Since I hadn't heard from them at 2:50 on Tuesday, I called and they said they had to cancel the order. They hadn't even called to tell me! Had I known they could not deliver to this area, I would have used a different company. Instead, they led me on and put me through 4 days of stressful dissapointments only to finally learn they'd cancelled me completely. I will never use this company again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.
Thank you

Complaint: [redacted]I am rejecting this response because:
As previously stated fromyouflowers was provided with numerous opportunities to deliver on their commitment, to include the late evening contact of their service board and email.   At that time I was assured that they would meet their commitment (guarenteed delivery) and that the vendor was running late (another misrepresentation of the truth).  In short, no company should profit and or be financially rewarded for false advertising and incompetency or be allowed to conduct business under a false premise.  As suggested by the Revdex.com I graciously provided fromyouflowers with an opportunitiy to address the systemic failures by requesting that their leadership review my complaint and put-in-place a definition and meaningful measure of what the word guranteed represented and further what failure to perform meant (transparency).  For the loss my wife sufferred I had suggested that a modest arrangement of flowers be sent once a month (1 year) to the [redacted] whereby those less fortunate and undergoing real-tragedy might find some comfort.  I had hoped that fromyouflowers and the local vendor would welcome the opportunity to improve their imagine, enhance their service and live to their advertisement/commitment.  The donation of flowers to the [redacted] was thought to be a gesture of good will, whereby something good came from something bad (no personal gain was hoped to be recieved).
It is my sincere hope that the Butter Business Burea will not support any company that profits from false advertising.  As of this morning they are advertising guarenteed 4 hour deliveries?  Is it to much to expect that fromyouflowers adheres to their own commitments as advertised?  Is it to much to expect a truthful approach to advertising, execution, and accountability.  No one required them to advertise guaranteed deliveries?  Please protect the public from scams and those that would openly mislead the public for financial gain and willingly not adhere to professional ethics or seek meaningful change.  You have all the facts before you.  The public could use an advocate against those that would mislead or misrepresent their products and services.  It would be my hope that fromyouflowers would be thoroughly investigated (legality of false advertising) and provided with a standing poor review via the Better Businees Bureau until which time meaningful change and full reconscilation is achieved.  Thank you for your assistance in this matter!            
Sincerely yours
[redacted]         
          
 
 
 
 
 
 
 
Sincerely,[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 to be delivered at any time to any recipient of the customers choice....

The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved.  The customer confirmed her order was actually delivered to the recipient.  We extended her a $10.00 gift certificate for the confusion. 
background-color: rgb(255, 255, 255);">The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary balloon bouquet. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We will also be sending out a future complimentary arrangement valued at $55.00, as an extended apology on behalf of our company, that can be sent at anytime. Please let us know if there is...

anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business refunded my original purchase amount and still delivered the product as ordered. Even though the situation was handled poorly on part of their customer service, the response after my Revdex.com claim was acceptable.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:as stated as long as this company is intentionally inflating the reviews posted on their website (my negative review has still not appeared there). I will not consider this complaint resolved. Based on sites without artificially inflated reviews this company has a history of not delivering products on time which was my experience. Customers have a right to know that and plan whether or not they are ok with that. The customer service I received when calling the company was also horrible. I had to spend an extended period of time on the phone trying to figure out where my order was and no one was able to help me nor were they willing to refund my money until I contacted the Revdex.com. Customers have a right to know this is the sort of service they can expect when doing business with this company. The 4 and 5 star reviews they actually allow on the website (if they are even real) certainly do not give potential customers an accurate prediction of the type of service they will receive.I also still have not received the gift card they claim was sent to me. Though that does not really matter as I have no intention of doing business with this company again.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer fifty percent off the order and have also issued a $50.00 gift card that can be used at the customers' discretion. The customer was very pleased with this resolution. Please let us know if there is anything else we can do...

regarding this case.Thank you

This place is a joke. Delivered same day flowers at 6pm to my wife's business. She leaves at 5pm. Ordered a week in advance. Their phone lines were disconnected all day, no response from support. Look elsewhere, waste of money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint IDand find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This has been resolved today. Please go ahead close this complaint. Thank you for your help. [redacted]

This case has been completely resolved. We have credited back both orders in the full amount. At this time as an extended apology we have also emailed the customer a twenty dollar gift card for the inconvenience. Please let us know if there is anything else we can do regarding this case.Thank you

Worst experience with a florist company, ever!
First, the Florist who picked up the order from their company called the recipient of the flowers on the day before delivery to determine the location of their residence, and to determine whether it was close to their shop, or if they should pass it onto a flower shop that was closer. They determined they would keep and process the order themselves after speaking with the recipient. However, I am baffled as to why they had to contact the recipient to determine their location? Can they not confirm this online via [redacted] or [redacted]? What if this was a complete surprise!?
Then, on delivery day, the Florist contacted the recipient again at 9:45 a.m. to determine the best time for delivery. They indicated they would be there in about an hour or so. So, the recipient waited around for the delivery. It wasn't until 1:30 p.m. when the recipient received another call from the florist. The delivery driver was lost, and was unsure exactly where she was delivering to. The recipient explained her location AGAIN. The delivery driver stated at this time that she couldn't believe how far the location was from their shop, and couldn't believe they choose to fulfill the order.
Those issues are minor. My biggest issue however, is the condition of the flowers. The delivery driver arrived in an non-air-conditioned vehicle. I apologize, but what florist delivers FLOWERS and balloons in an non-air-conditioned vehicle? The flowers were not only wilted, but 3 of the 5 balloons were barley inflated. Furthermore, the flowers that were delivered were nowhere CLOSE to what I had selected and paid for from their website. I choose the a basket arrangement, which was mostly pink. Per the description provided on their website, the arrangement was to include: pink roses, hot pink carnations, green button poms, purple monte casino, and a pink bushel basket. The arrangement received was mostly purple dyed wilted daises, tons of green grass, NO purple monte casinos, barely any button poms, and the arrangement was in a VASE, not a basket. Plus, as I indicated above, 3 of the 5 balloons were barely inflated. In addition, 3-4 hours after delivery, 2 of the balloons were completely deflated.
Clearly, I was very unsatisfied with my purchase. Per their website, "From You Flowers, LLC offers a 90 day satisfaction guarantee. If you are not satisfied with our service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 1 - 3 business days. We are available 24 hours a day to help you. Thank you for your business!" They provide that you may contact them via email, telephone, or mail. So, I attempted to contact them the day after the flowers were delivered. No response 3 days later, so I sent them another email. 2 days later, still no response, so another email was sent. A week later, still no response, so another email was sent. 5 days later, still no response, so one last email was sent. Obviously, these people could care less about my email, so I finally called.
First, the customer service representative was rude, immediately. I explained to her that I had emailed their company on 5 different occasions, as I was very unsatisfied with my purchase. She asked for an order number, and immediately said they received no emails from me, of course. I explained to her again that I had sent 5 over the past month, the first being the day after my order was delivered. She asked for my email address. Of course, that isn't the email address they had on file for me. Ok, but that's the email I sent my emails from---people can have more than one email! Still, they had no emails. So I went on to explain the issue. She put me on hold. Came back and said they can refund me 50%. I asked why not the entire 100%. She said because it's been a month since I placed my order. I explained to her again that I contacted them via email the day AFTER the delivery, and have been trying to reach someone since. I indicated that I would fax her all my emails sent. I then began reading to her their customer satisfaction guarantee. In the middle of me speaking, I hear music. She put me on hold in the middle of me speaking. Not only is their service poor, but their customer service is worse! If the arrangement was just so-so, then I'd accept the 50% refund. However, it was seriously the worst flower arrangement that I have ever seen! I could have picked up flowers from a store like [redacted], and balloons and made a better arrangement than what was delivered. An arrangement that costs $58.00 should not have been delivered looking the way the arrangement that was delivered looked. In the end, they ended up refunding the entire amount spent, but I shouldn't of had to fight this for over a month for customer satisfaction, especially when their website has "customer satisfaction guaranteed" all over their website! We will see if they actually refund the money, or if I'll have to fight them for that as well!