From You Flowers

I spoke to [redacted] today.  I have had a delivery made to the recipient complimentary today.  We still have a complimentary order standing when the customer would like to use it.  Sincerely,  The From You Flowers Team Tell us why here...

This case has been completely resolved. We have spoken with the florist and have confirmed the order was delivered to the recipient. We have also contacted our customer and let her know she has been refunded in full for the order. We also have extended her a $20.00 gift card that she can use at any...

point in the future. Please let us know if there is anything else we can do in regards to this case.Sincerely,From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount,  along with a complimentary order being delivered to the recipient. The customer was very pleased with this resolution. Please let us know if there is anything further we can do regarding this...

case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The customer accepted this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a complimentary arrangement to be delivered on behalf of our company. Please let us know if there is anything else we can do regarding this...

order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the orders. As an extended apology on behalf of our company we will also be sending out 2 complimentary arrangements to the sender. The customer was pleased with this resolution. Please let us know if...

there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $40.00. The customer was very pleased with this...

resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business both called and emailed after they received the Revdex.com complaint notice. They had voided my transaction after receiving my email demanding that they refund the order because it was never delivered. However, as I told the business, no one EVER communicated with me. I had called 3 times and emailed directly once and emailed twice through an online form on their website. I never received a call or email until AFTER I filed the Revdex.com complaint. I DO appreciate their resolution (cancelled the transaction and then delivered flowers to my mother for free - it was her mother's day gift that they failed to deliver initially). However, the lack of communication until after the Revdex.com complaint is disappointing. Once the Revdex.com complaint was filed, I received prompt communication and, after they delivered the flowers, I received both a call and email to ensure all was well from supervisors. This thorough response to the Revdex.com complaint is appreciated. However, I will not use them again nor will I recommend them because (1) they failed to deliver my initial order and never did explain what happened and did not contact me regarding this. and (2) TERRIBLE communication - never called or emailed until AFTER a Revdex.com complaint was filed. 
I certainly am glad we have Revdex.com to assist in such customer service failures as this. Attached is a picture of the flowers that my mother texted to me.
Sincerely,
[redacted]

This case has been completely resolved.  As a one-time courtesy to this customer we will honor both discounts.  Going forward we can only honor one discount per order.  This was manually done to assist with the ordering process for the customer with a Supervisor.  If there is...

anything further we can do to resolve please let us know.  Sincerely,  The From You Flowers Team

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $60.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was agreeable with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also allow the arrangement to remain with the recipient complimentary.  Please let us know if there is anything else we can do...

regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have sent out the order complimentary and offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be...

delivered on any future date to any recipient of the customer’s choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I hope that this business is monitored closely for some time since it took a great deal of effort on my part to even reach someone at this company to resolve this issue.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.
 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This has been completely resolved.  The customers' information has been removed from the data base and we have emailed the vendor to cease sending any further free magazines.  If there is anything further we can do to resolve please let us know.  Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty-five dollar gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement. The customer was very pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]