From You Flowers

This case has been completely resolved. We have credited back the customer $24.99 for the late delivery.  The customer has agreed to this resolution. Thank you

A Supervisor has reached out to the customer and we have unsubscribed her from all solicitations.  We have also issued a $25.00 Gift Certificate as well.  If there is anything further we can do please let us know.  Thank you

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I hope that this business is monitored closely for some time since it took a great deal of effort on my part to even reach someone at this company to resolve this issue.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business both called and emailed after they received the Revdex.com complaint notice. They had voided my transaction after receiving my email demanding that they refund the order because it was never delivered. However, as I told the business, no one EVER communicated with me. I had called 3 times and emailed directly once and emailed twice through an online form on their website. I never received a call or email until AFTER I filed the Revdex.com complaint. I DO appreciate their resolution (cancelled the transaction and then delivered flowers to my mother for free - it was her mother's day gift that they failed to deliver initially). However, the lack of communication until after the Revdex.com complaint is disappointing. Once the Revdex.com complaint was filed, I received prompt communication and, after they delivered the flowers, I received both a call and email to ensure all was well from supervisors. This thorough response to the Revdex.com complaint is appreciated. However, I will not use them again nor will I recommend them because (1) they failed to deliver my initial order and never did explain what happened and did not contact me regarding this. and (2) TERRIBLE communication - never called or emailed until AFTER a Revdex.com complaint was filed. 
I certainly am glad we have Revdex.com to assist in such customer service failures as this. Attached is a picture of the flowers that my mother texted to me.
Sincerely,
[redacted]

This case has been completely resolved.  The address has been corrected by the customer and we are doing a redelivery of the order. If there is anything further we may do to further resolve please feel free to contact us. Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have also be sent out a complimentary arrangement to the recipient. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement.  This arrangement can be delivered on any future date to any recipient of the customer’s choice as well as a $10.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a complimentary arrangement to be delivered on behalf of our company. Please let us know if there is anything else we can do regarding this...

order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.
 
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $40.00. The customer was very pleased with this...

resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also allow the arrangement to remain with the recipient complimentary.  Please let us know if there is anything else we can do...

regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount,  along with a complimentary order being delivered to the recipient. The customer was very pleased with this resolution. Please let us know if there is anything further we can do regarding this...

case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a standing complimentary arrangement valued at $40.00. We have tried several times to reach out to our customer by leaving voicemails and emails, but as of today still have not...

heard back. We would like to consider this case closed and when the customer calls back we will be more than happy to assist them. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The customer accepted this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer $14.99 off the order, along with a $25.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.  This complaint was filed by the recipient not the sender.  
Thank you

This has been completely resolved.  The customers' information has been removed from the data base and we have emailed the vendor to cease sending any further free magazines.  If there is anything further we can do to resolve please let us know.  Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We were able to get in contact with our customer to let him know this was a complaint against [redacted] not our company. We were able to provide him with the correct contact information. Please let us know if there is anything else we can do regarding this...

case.Thank you