From You Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint IDand find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved, We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have spoken with the customer and this was not a complaint against our company as there is no order placed in our system. Please let us know if there is anything else we can do regarding this case.
 
Thank you

This place is a joke. Delivered same day flowers at 6pm to my wife's business. She leaves at 5pm. Ordered a week in advance. Their phone lines were disconnected all day, no response from support. Look elsewhere, waste of money.

This company is a total scam. They are thieves. I have places an order and even paid extra for it to be delivered today 8/13 BEFORE noon. "GUARANTEED" as their pathetic site said. It is now 8 pm and NOTHING has been delivered. I have emailed the company and they said they can refund my $4.99 for the "before noon delivery". I don't want $5, I demand that my full payment is refunded immediately. This has been by far the worst experience that I have ever had with ordering something online.. I was purchasing something for someone and it was very important that the product was delivered in a timely manner. How this company has an A+ rating.. I have no idea. The customer service [redacted]. There is nobody available via phone to answer any questions. They keep saying they are going to talk to the florist. I wouldn't be surprised if there was NO FREAKIN FLORIST. I want my full payment back as soon as possible. I will contact my bank for a dispute and I plan on writing a review anywhere possible to warn others of these thieves.

Worst experience with a florist company, ever!
First, the Florist who picked up the order from their company called the recipient of the flowers on the day before delivery to determine the location of their residence, and to determine whether it was close to their shop, or if they should pass it onto a flower shop that was closer. They determined they would keep and process the order themselves after speaking with the recipient. However, I am baffled as to why they had to contact the recipient to determine their location? Can they not confirm this online via [redacted] or [redacted]? What if this was a complete surprise!?
Then, on delivery day, the Florist contacted the recipient again at 9:45 a.m. to determine the best time for delivery. They indicated they would be there in about an hour or so. So, the recipient waited around for the delivery. It wasn't until 1:30 p.m. when the recipient received another call from the florist. The delivery driver was lost, and was unsure exactly where she was delivering to. The recipient explained her location AGAIN. The delivery driver stated at this time that she couldn't believe how far the location was from their shop, and couldn't believe they choose to fulfill the order.
Those issues are minor. My biggest issue however, is the condition of the flowers. The delivery driver arrived in an non-air-conditioned vehicle. I apologize, but what florist delivers FLOWERS and balloons in an non-air-conditioned vehicle? The flowers were not only wilted, but 3 of the 5 balloons were barley inflated. Furthermore, the flowers that were delivered were nowhere CLOSE to what I had selected and paid for from their website. I choose the a basket arrangement, which was mostly pink. Per the description provided on their website, the arrangement was to include: pink roses, hot pink carnations, green button poms, purple monte casino, and a pink bushel basket. The arrangement received was mostly purple dyed wilted daises, tons of green grass, NO purple monte casinos, barely any button poms, and the arrangement was in a VASE, not a basket. Plus, as I indicated above, 3 of the 5 balloons were barely inflated. In addition, 3-4 hours after delivery, 2 of the balloons were completely deflated.
Clearly, I was very unsatisfied with my purchase. Per their website, "From You Flowers, LLC offers a 90 day satisfaction guarantee. If you are not satisfied with our service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 1 - 3 business days. We are available 24 hours a day to help you. Thank you for your business!" They provide that you may contact them via email, telephone, or mail. So, I attempted to contact them the day after the flowers were delivered. No response 3 days later, so I sent them another email. 2 days later, still no response, so another email was sent. A week later, still no response, so another email was sent. 5 days later, still no response, so one last email was sent. Obviously, these people could care less about my email, so I finally called.
First, the customer service representative was rude, immediately. I explained to her that I had emailed their company on 5 different occasions, as I was very unsatisfied with my purchase. She asked for an order number, and immediately said they received no emails from me, of course. I explained to her again that I had sent 5 over the past month, the first being the day after my order was delivered. She asked for my email address. Of course, that isn't the email address they had on file for me. Ok, but that's the email I sent my emails from---people can have more than one email! Still, they had no emails. So I went on to explain the issue. She put me on hold. Came back and said they can refund me 50%. I asked why not the entire 100%. She said because it's been a month since I placed my order. I explained to her again that I contacted them via email the day AFTER the delivery, and have been trying to reach someone since. I indicated that I would fax her all my emails sent. I then began reading to her their customer satisfaction guarantee. In the middle of me speaking, I hear music. She put me on hold in the middle of me speaking. Not only is their service poor, but their customer service is worse! If the arrangement was just so-so, then I'd accept the 50% refund. However, it was seriously the worst flower arrangement that I have ever seen! I could have picked up flowers from a store like [redacted], and balloons and made a better arrangement than what was delivered. An arrangement that costs $58.00 should not have been delivered looking the way the arrangement that was delivered looked. In the end, they ended up refunding the entire amount spent, but I shouldn't of had to fight this for over a month for customer satisfaction, especially when their website has "customer satisfaction guaranteed" all over their website! We will see if they actually refund the money, or if I'll have to fight them for that as well!

This has been refunded in full and a complimentary arrangement was offered to the customer to the home address of the patient that was discharged. We contacted the customer three times via phone and email and left messages. We have not heard back from the customer. However, we did send a detailed...

email confirming that the account has been refunded in full and that the complimentary arrangement can be redeemed at any time. This is considered closed. Thank you!

This has been resolved today. Please go ahead close this complaint. Thank you for your help. [redacted]

In regards to case ID: [redacted] this has been completely resolved.  The order was reshipped with the correct item via [redacted] and received by the recipient. Thank you

This case has been completely resolved. We have credited back both orders in the full amount. At this time as an extended apology we have also emailed the customer a twenty dollar gift card for the inconvenience. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved.  The address has been corrected by the customer and we are doing a redelivery of the order. If there is anything further we may do to further resolve please feel free to contact us. Thank you

A Supervisor has reached out to the customer and we have unsubscribed her from all solicitations.  We have also issued a $25.00 Gift Certificate as well.  If there is anything further we can do please let us know.  Thank you

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left...

several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their orderS. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to the senders choice.  The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back our customer in the full amount of the order. We have spoken with our customer and will be delivering a future complimentary arrangement at their discretion.  The customer was very pleased with this resolution. Please let us know if...

there is anything further we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer $24.99 for the late delivery.  The customer has agreed to this resolution. Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a standing complimentary arrangement valued at $40.00. We have tried several times to reach out to our customer by leaving voicemails and emails, but as of today still have not...

heard back. We would like to consider this case closed and when the customer calls back we will be more than happy to assist them. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have also be sent out a complimentary arrangement to the recipient. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement.  This arrangement can be delivered on any future date to any recipient of the customer’s choice as well as a $10.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer $14.99 off the order, along with a $25.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.  This complaint was filed by the recipient not the sender.  
Thank you