Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I have talked with Mark Freeman of Frontier Communications and am fully satisfied with the agreement into resolving this issueI would like to thank everybody that took time out of their day to help resolve this issueI request that no further action be taken by Revdex.com Thank You all for your time! [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] has not been able to set up Internet service Frontier has investigated the above statements and offers the following response: The Local Manager has confirmed that there are no cables in this half of the development where Mr [redacted] livesTherefore, Frontier is unable to provide Internet at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises Frontier that his starting balance was inaccurate and higher than the last bill balance from VerizonMr [redacted] advises Frontier that he wished to cancel service October 10, Frontier has investigated the above statements and offers the following response: On January 9, Frontier spoke with Mr [redacted] and advised if he felt his starting balance was off that he may have missing payments.Frontier advised Mr [redacted] that we do not see a request to cancel service on October We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that in the last month alone she has had to contact Frontier about eight times and only had Internet service one week out of four Ms [redacted] states she has received very poor customer service Ms [redacted] is looking to be reimbursed for wages/time lost at workFrontier has investigated the above statements and offers the following response: Frontier apologized for the way Ms [redacted] has been treated.Frontier’s policy is not to issue credit for lost wages/time, Frontier however did issue a credit in the amount of $for three months of Internet service Ms [redacted] was satisfied with thisWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing her bill for Frontier servicesMs [redacted] states she has an intermittent Internet service issueFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on March 28, and advised we have reviewed the account since inception and have issued a credit adjustment to MsPolk’s account that will appear on the April 2, bill statement.Frontier advises the $internet infrastructure fee is a new fee that applies to all accounts with internet service Frontier advises Ms [redacted] to contact Frontier repair the next time her internet service is not operating properlyWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help resolving this matter Regards, [redacted]
Frontier has investigated the issue and offers the following response: • Frontier issued $in credit for video on demand on 12/and on 12/14, issued $in credit for the late payment fees that were billed on the last statements • Frontier apologizes for the delay in crediting the account for the erroneous chargesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason for my rejection at this time is that the old account that was sending me wrong bills has not been cleared I am still receiving past due notices and threatening to take additional collection efforts by Frontier I was very please with the support in getting my services back but the root of the issue, i.egetting wrong bills, has not been totally resolved Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he had signed up for Frontier Internet and Direct TV for $per month; however, he received a statement for $for Frontier telephone and Internet service and a separate bill from Direct TV for $Mr [redacted] states that he did not request the telephone services Frontier has investigated the above statements and offers the following response:Frontier advises that Frontier does not bundle with Direct TV, so Mr [redacted] will receive a separate statement for his Direct TV servicesFrontier advises that an order was placed on August 8, to remove the telephone service from Mr [redacted] ’s accountMr [redacted] is being billed $per month for his Internet only service from Frontier for one yearFrontier advises that an adjustment in the amount of $has been applied to Mr [redacted] ’s account.Frontier spoke with Mr [redacted] on September 18, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms[redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that Ms [redacted] disconnected her service on January 19, and was charged an early termination fee and was also billed for the entire month of JanuaryFrontier has investigated the above statements and offers the following response: Ms [redacted] ’s account was automatically renewed on July 24, Frontier offers this automatic renewal service as a courtesy in order to allow our customers to continue to receive monthly credits and discountsFrontier lists the contract dates and the automatic renewal policy on each monthly invoiceWe waived her termination fee of $that was charged and also issued credit of $which was owed due to one day of service in JanuaryWe have contacted Ms [redacted] ’s daughter [redacted] today, March 23, and made her aware of a zero balance for her mother’s accountShe knows to contact Mark H [redacted] at ###-###-#### for any further questionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mrs [redacted] indicates she is having billing and service issues, and had issues getting the account disconnected.Frontier has investigated the above statements and offers the following response:Frontier advises that we have been unsuccessful in contacting Mrs [redacted] Frontier called and left messages with our contact information.Frontier reviewed Mrs [redacted] ’s account and do not have any contact on her account until September The account was disconnected as of September 23, Frontier is unable to credit the account back to the desired disconnect date without obtaining further information.Frontier records show Mrs [redacted] updated her billing address on September 23, contactBefore the billing update.Frontier advises that a return box was sent out November 29, thru UPS and received at the address given by Mrs [redacted] as of December 1, 2016, as per UPS trackingFrontier has resubmitted another set of boxes as of December 29, 2016.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Thank you for referring the complaint of [redacted] D [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he notified Frontier in September of to terminate his service and he continues to receive bills, charged for equipment that was returnedMr [redacted] request that Frontier close his account, stop sending bills and terminate the email address of [redacted] email account, and stop sending requests to re-enroll in their servicesFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] service was disconnected with Frontier on November 18, A frontier representative applied a credit to Mr [redacted] account in the amount of $on January 31, for the prorated days of service on his final invoiceA Frontier representative applied a credit in the amount of $to Mr [redacted] account for the returned equipment on March 18, 2018.A Frontier representative added Mr [redacted] account to Frontier’s Do Not Mail list on March 22, 2018.Frontier advises that the email address [redacted] has been deactivatedA Frontier representative spoke with Mr [redacted] on March 22, to adviseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that she was provided a rate of $before applicable taxes and surcharges Frontier has investigated the above statements and offers the following response: Account research shows service order completed 08/10/porting service in to Frontier establishing Frontier FiOS Voice, FiOS 50/50, Mundo TV and DVR and room serviceAccount research failed to locate any documentation to support the quote of $103.97.Research determined the services Ms [redacted] subscribes to are $before applicable taxes and surchargesOn Ocobter 10, a Frontier representative spoke with Ms [redacted] advising she was provided incorrect information and she was dissatisfied A Frontier representative attempted unsuccessfully to reach Ms*** A contact letter was sent on November 17, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The statement from frontier is falseNo one ever called and there was never any voicemail leftI will gladly pull phone records to prove thisMy problem is I confirmed over times in May and June with multiple representatives that the address could receive servicesOn June 28th a date set several months in advanced the technician no showed and I was told someone on their end deleted the appointmentThen July no one showed, no one calledI called frontier and chatted with frontier multiple times after and was told several different stories and was told someone would call me back and no one ever didI called back and my account hadn't even been notedI had this set up months in advance and now I am stuck without any type of service from anyoneThen I come to find out the prior owner of this home had frontier services and I am being told I can't have it.....why would this be? I have been without service for over weeks and frontier needs to credit my account for that lack of service and also refund the draft that was taken on July Or simply have a frontier tech come out and do his job and run a line to the houseThe issue is not that they can't it's that they don't want to because they would have have to workThey would rather just flip an on switchI find it funny a house ft away has service but I cannotI believe there is a utility law protecting the consumer in this situationThe service is available, it is their service area, they have to provide me service Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: The February 19, statement was the initial bill for Mr [redacted] establishing Frontier service.The Frontier bill includes charges for Internet, phone and Dish as of January 19, until March 18, There are also Frontier and Dish one time connection charges totaling the amount of $84.18.The Frontier monthly reoccurring charge for the triple play is $before taxes.In order to lower the monthly reoccurring charges to the amount of $plus taxes Mr [redacted] would have to downgrade the television package to the Flex plan with two standard receiversAt this time Frontier had been unsuccessful in speaking with Mr [redacted] however left a detailed message including contact information We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matterTell us why here
The Complaint states that: Mr [redacted] states his bill is higher than the advertised pricing on the Frontier’s web site Frontier has investigated the above statements and offers the following response: Frontier researched Mr***’s account and determined the billing is accurate for phone and Internet serviceMr [redacted] bundled his existing DISH service which is impacting the billFrontier spoke with Mr [redacted] to explain the above and to referred Mr [redacted] to DISH if he has further billing questions on the DISH portion
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] wishes to receive a credit in the amount of $for the timeframe in which she experienced repair issues with her Television Set Top Box.Frontier has investigated the above statements and offers the following response:Frontier Communications has reviewed Ms***’s account and has come to the conclusion that credit is dueA credit in the amount of $is the total amount that is currently owed to Ms***.Ms [redacted] pays approximately $per month for her video servicesService outage dates are from January 11th, until February 19th, This is a time period of days$divided by days in a bill cycle is $per day$multiplied by days is $61.20.Ms [redacted] has already been issued credits in the amount of $for time out of serviceThis leaves $remaining in which we have issued.Frontier Communications advises Ms [redacted] that her billing includes taxes, surcharges, internet and home phone servicesCredits due are for repaired items only i.eVideo services.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11854797, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is not a replacement battery I am seekingWe never had an existing battery since being with FrontierI would like a battery that worksWhy should I have to pay for something that should have been supplied in the first place Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] states that she never knew that she was under a contract with Verizon that allowed a $discount on her internetMrs [redacted] states that she has asked for a copy of the Verizon contract and has never received oneMrs [redacted] in email correspondence asked for a final bill on her account Frontier has investigated the above statements and offers the following response: Frontier emailed an electronic copy of the Verizon contract to the email address that Mrs [redacted] provided.Frontier emailed Mrs [redacted] that the next bill on this account with the correct balance would not print until 10/04/ Frontier, however, did verify that amount of $as a final amount due We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Mr [redacted] upgraded from a double play bundle to a triple play The bill dated 8/19/reflected this change as partial charges from the date the triple play was added to the end of the billing cycle Frontier bills one full month in advance; therefore, the partial charges and the regular monthly charges reflected as a larger billMr [redacted] then downgraded from the triple play back to the double play Credit was issued for overages totaling $which reflected on the 9/19/billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I have talked with Mark Freeman of Frontier Communications and am fully satisfied with the agreement into resolving this issueI would like to thank everybody that took time out of their day to help resolve this issueI request that no further action be taken by Revdex.com Thank You all for your time! [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] has not been able to set up Internet service Frontier has investigated the above statements and offers the following response: The Local Manager has confirmed that there are no cables in this half of the development where Mr [redacted] livesTherefore, Frontier is unable to provide Internet at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises Frontier that his starting balance was inaccurate and higher than the last bill balance from VerizonMr [redacted] advises Frontier that he wished to cancel service October 10, Frontier has investigated the above statements and offers the following response: On January 9, Frontier spoke with Mr [redacted] and advised if he felt his starting balance was off that he may have missing payments.Frontier advised Mr [redacted] that we do not see a request to cancel service on October We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that in the last month alone she has had to contact Frontier about eight times and only had Internet service one week out of four Ms [redacted] states she has received very poor customer service Ms [redacted] is looking to be reimbursed for wages/time lost at workFrontier has investigated the above statements and offers the following response: Frontier apologized for the way Ms [redacted] has been treated.Frontier’s policy is not to issue credit for lost wages/time, Frontier however did issue a credit in the amount of $for three months of Internet service Ms [redacted] was satisfied with thisWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing her bill for Frontier servicesMs [redacted] states she has an intermittent Internet service issueFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on March 28, and advised we have reviewed the account since inception and have issued a credit adjustment to MsPolk’s account that will appear on the April 2, bill statement.Frontier advises the $internet infrastructure fee is a new fee that applies to all accounts with internet service Frontier advises Ms [redacted] to contact Frontier repair the next time her internet service is not operating properlyWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help resolving this matter Regards, [redacted]
Frontier has investigated the issue and offers the following response: • Frontier issued $in credit for video on demand on 12/and on 12/14, issued $in credit for the late payment fees that were billed on the last statements • Frontier apologizes for the delay in crediting the account for the erroneous chargesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason for my rejection at this time is that the old account that was sending me wrong bills has not been cleared I am still receiving past due notices and threatening to take additional collection efforts by Frontier I was very please with the support in getting my services back but the root of the issue, i.egetting wrong bills, has not been totally resolved Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he had signed up for Frontier Internet and Direct TV for $per month; however, he received a statement for $for Frontier telephone and Internet service and a separate bill from Direct TV for $Mr [redacted] states that he did not request the telephone services Frontier has investigated the above statements and offers the following response:Frontier advises that Frontier does not bundle with Direct TV, so Mr [redacted] will receive a separate statement for his Direct TV servicesFrontier advises that an order was placed on August 8, to remove the telephone service from Mr [redacted] ’s accountMr [redacted] is being billed $per month for his Internet only service from Frontier for one yearFrontier advises that an adjustment in the amount of $has been applied to Mr [redacted] ’s account.Frontier spoke with Mr [redacted] on September 18, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms[redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that Ms [redacted] disconnected her service on January 19, and was charged an early termination fee and was also billed for the entire month of JanuaryFrontier has investigated the above statements and offers the following response: Ms [redacted] ’s account was automatically renewed on July 24, Frontier offers this automatic renewal service as a courtesy in order to allow our customers to continue to receive monthly credits and discountsFrontier lists the contract dates and the automatic renewal policy on each monthly invoiceWe waived her termination fee of $that was charged and also issued credit of $which was owed due to one day of service in JanuaryWe have contacted Ms [redacted] ’s daughter [redacted] today, March 23, and made her aware of a zero balance for her mother’s accountShe knows to contact Mark H [redacted] at ###-###-#### for any further questionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mrs [redacted] indicates she is having billing and service issues, and had issues getting the account disconnected.Frontier has investigated the above statements and offers the following response:Frontier advises that we have been unsuccessful in contacting Mrs [redacted] Frontier called and left messages with our contact information.Frontier reviewed Mrs [redacted] ’s account and do not have any contact on her account until September The account was disconnected as of September 23, Frontier is unable to credit the account back to the desired disconnect date without obtaining further information.Frontier records show Mrs [redacted] updated her billing address on September 23, contactBefore the billing update.Frontier advises that a return box was sent out November 29, thru UPS and received at the address given by Mrs [redacted] as of December 1, 2016, as per UPS trackingFrontier has resubmitted another set of boxes as of December 29, 2016.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Thank you for referring the complaint of [redacted] D [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he notified Frontier in September of to terminate his service and he continues to receive bills, charged for equipment that was returnedMr [redacted] request that Frontier close his account, stop sending bills and terminate the email address of [redacted] email account, and stop sending requests to re-enroll in their servicesFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] service was disconnected with Frontier on November 18, A frontier representative applied a credit to Mr [redacted] account in the amount of $on January 31, for the prorated days of service on his final invoiceA Frontier representative applied a credit in the amount of $to Mr [redacted] account for the returned equipment on March 18, 2018.A Frontier representative added Mr [redacted] account to Frontier’s Do Not Mail list on March 22, 2018.Frontier advises that the email address [redacted] has been deactivatedA Frontier representative spoke with Mr [redacted] on March 22, to adviseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that she was provided a rate of $before applicable taxes and surcharges Frontier has investigated the above statements and offers the following response: Account research shows service order completed 08/10/porting service in to Frontier establishing Frontier FiOS Voice, FiOS 50/50, Mundo TV and DVR and room serviceAccount research failed to locate any documentation to support the quote of $103.97.Research determined the services Ms [redacted] subscribes to are $before applicable taxes and surchargesOn Ocobter 10, a Frontier representative spoke with Ms [redacted] advising she was provided incorrect information and she was dissatisfied A Frontier representative attempted unsuccessfully to reach Ms*** A contact letter was sent on November 17, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The statement from frontier is falseNo one ever called and there was never any voicemail leftI will gladly pull phone records to prove thisMy problem is I confirmed over times in May and June with multiple representatives that the address could receive servicesOn June 28th a date set several months in advanced the technician no showed and I was told someone on their end deleted the appointmentThen July no one showed, no one calledI called frontier and chatted with frontier multiple times after and was told several different stories and was told someone would call me back and no one ever didI called back and my account hadn't even been notedI had this set up months in advance and now I am stuck without any type of service from anyoneThen I come to find out the prior owner of this home had frontier services and I am being told I can't have it.....why would this be? I have been without service for over weeks and frontier needs to credit my account for that lack of service and also refund the draft that was taken on July Or simply have a frontier tech come out and do his job and run a line to the houseThe issue is not that they can't it's that they don't want to because they would have have to workThey would rather just flip an on switchI find it funny a house ft away has service but I cannotI believe there is a utility law protecting the consumer in this situationThe service is available, it is their service area, they have to provide me service Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: The February 19, statement was the initial bill for Mr [redacted] establishing Frontier service.The Frontier bill includes charges for Internet, phone and Dish as of January 19, until March 18, There are also Frontier and Dish one time connection charges totaling the amount of $84.18.The Frontier monthly reoccurring charge for the triple play is $before taxes.In order to lower the monthly reoccurring charges to the amount of $plus taxes Mr [redacted] would have to downgrade the television package to the Flex plan with two standard receiversAt this time Frontier had been unsuccessful in speaking with Mr [redacted] however left a detailed message including contact information We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matterTell us why here
The Complaint states that: Mr [redacted] states his bill is higher than the advertised pricing on the Frontier’s web site Frontier has investigated the above statements and offers the following response: Frontier researched Mr***’s account and determined the billing is accurate for phone and Internet serviceMr [redacted] bundled his existing DISH service which is impacting the billFrontier spoke with Mr [redacted] to explain the above and to referred Mr [redacted] to DISH if he has further billing questions on the DISH portion
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] wishes to receive a credit in the amount of $for the timeframe in which she experienced repair issues with her Television Set Top Box.Frontier has investigated the above statements and offers the following response:Frontier Communications has reviewed Ms***’s account and has come to the conclusion that credit is dueA credit in the amount of $is the total amount that is currently owed to Ms***.Ms [redacted] pays approximately $per month for her video servicesService outage dates are from January 11th, until February 19th, This is a time period of days$divided by days in a bill cycle is $per day$multiplied by days is $61.20.Ms [redacted] has already been issued credits in the amount of $for time out of serviceThis leaves $remaining in which we have issued.Frontier Communications advises Ms [redacted] that her billing includes taxes, surcharges, internet and home phone servicesCredits due are for repaired items only i.eVideo services.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11854797, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is not a replacement battery I am seekingWe never had an existing battery since being with FrontierI would like a battery that worksWhy should I have to pay for something that should have been supplied in the first place Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] states that she never knew that she was under a contract with Verizon that allowed a $discount on her internetMrs [redacted] states that she has asked for a copy of the Verizon contract and has never received oneMrs [redacted] in email correspondence asked for a final bill on her account Frontier has investigated the above statements and offers the following response: Frontier emailed an electronic copy of the Verizon contract to the email address that Mrs [redacted] provided.Frontier emailed Mrs [redacted] that the next bill on this account with the correct balance would not print until 10/04/ Frontier, however, did verify that amount of $as a final amount due We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Mr [redacted] upgraded from a double play bundle to a triple play The bill dated 8/19/reflected this change as partial charges from the date the triple play was added to the end of the billing cycle Frontier bills one full month in advance; therefore, the partial charges and the regular monthly charges reflected as a larger billMr [redacted] then downgraded from the triple play back to the double play Credit was issued for overages totaling $which reflected on the 9/19/billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter