Customer expressed concern with the timeliness of refund Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined that the account was closed August 11, Frontier expedited the refund and spoke with the customer who confirms the issue has been resolved to his satisfaction
Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and determined that the quote was given in error.Frontier has issued a onetime adjustment in regards to above as a courtesy.Frontier spoke with Mr [redacted] and advised of the above We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] states she recently moved to a new location and her job relies on internet and she was told there are no facilities available at her new address to be able to provide her with internet accessFrontier has investigated the above statements and offers the following response: Frontier spoke to [redacted] on February 8, and informed her no facilities were available that is why her order was still pending.Frontier spoke to [redacted] on February 9, and she informed us that a local supervisor called her and informed her that internet was installed for her [redacted] confirmed her internet was up and running and the only thing left to do was to bury cable that was left on the groundFrontier informed [redacted] that a ticket was placed to have cable buried in the near futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that she has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: Mr [redacted] states since the transition from Verizon to Frontier on April 1, he has experienced and outage with his Frontier Internet and television servicesFrontier has investigated the above statements and offers the following response: On April 15, Mr [redacted] reported his Frontier Internet and television outage On April 15, a Frontier technician was out to Mr [redacted] ’s location to resolve his issue The Frontier technician had to synched Mr [redacted] ’s Frontier Internet and television services into Frontier’s systems Mr [redacted] had called again on April 26, to report an outage with his Frontier Internet and television services On May 4, a Frontier technician met face to face with Mr [redacted] to resolve his outage by re-synching Mr [redacted] ’s services into Frontier’s systems As of today, May 5, I have spoken with Mr, [redacted] and he confirmed his services are working properly I have apologized to Mr [redacted] for the inconvenience that he had experienced with Frontier and I have issued a credit in the amount of $to Mr [redacted] ’s Frontier account for his outage and the inconvenience that he had experienced Mr [redacted] has my direct number to contact me, ###-###-####, if he has any further issues Mr [redacted] is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he has had issues with Frontier since he started serviceHe was not told that his original order to start service had been canceledHe was promised a $credit because of the error but never received itHe states that he is supposed be receiving MBPS and only receiving MBPS Frontier has investigated the above statements and offers the following response: Frontier reports that we have issued a onetime $credit to the customer’s account for the error of canceling his orderFrontier also reviewed the original call with the representative and he was quoted installation fees of $He was quoted $with the Broadband Ultra speed and the Digital Unlimited phone package, but he cannot get that speed due to the equipment at his addressThe price will be $plus taxes with the as fast as speed of 6MBPSFrontier has issued total credits to the customer in the amount of $for the phone outage and the difference in the two speedsWe also issued credits included in that price for TV channels that should not have been charged to the customerFrontier spoke to Mr [redacted] on several occasionsWe did try again to discuss his Internet issues after he had a chance to talk to the technical department but we have not been able to reach him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she did not order Internet service with FrontierMs [redacted] would like the charge of $creditedFrontier has investigated the above statements and offers the following response: Frontier reports that after the original call review, on January 22, Ms [redacted] called to set up her Direct TV order and at that time the agent advised Ms [redacted] that the Internet would be set up with FrontierShe agreed on that call to the Frontier Internet service.Frontier closed Ms [redacted] ’s account for the Internet as of February 12, Frontier has issued a credit of $as a courtesy since there was no usage of the Internet done by Ms [redacted] .Frontier spoke to Mr [redacted] , Ms [redacted] ’s father on May 1, and he is aware of the credit issuedWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami Lee Department: Customer Relations
Frontier has investigated the above statements and offers the following response: Frontier has contacted Ms [redacted] to apologize for the experience she had with FrontierFrontier has reviewed Ms [redacted] ’s account and discovered that she was placed on a less expensive plan however the latest billing statement does not reflect the savings Frontier has issued credits in the amount of $which has lowered the current billing statement balance to $due by February 25, 2018.The representative handling this account has provided her contact information She will monitor Ms [redacted] ’s account, review additional modem fees on the account and adjust accordingly as well as review Ms [redacted] ’s next billing statement for errors We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] G [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states several attempts to have Frontier service installed weren’t successful and he has requested to have his deposit refundedWhile attempting to have this matter resolved, Mr [redacted] states he experienced unprofessional behaviorFrontier has investigated the above statement and offers the following response:Records confirm the refund deposit has been processed on July 13, Please allow 7-business days for completionIn an attempt to improve the quality of our customer service going forward, a copy of this complaint has been forwarded to the appropriate group for reviewWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI spoke to the woman from Frontier and was told I would be put in a year service agreement with this $credit per month and it would be back dated until June from when I started serviceI was also told I would receive an email to get my $gift cardSince then I haven't received my gift card, any credits, and now was sent a $battery that I didn't orderI spoke to customer service today 10-24-and after arguing with the customer service rep for over an hour and e asking several times to talk to corporate I finally gave upHe said he made notes to have it fixed for next month but quite frankly that's what I'm told every time I callNow I have to send the battery back I didn't order and pay the charge and wait to get credited back when they get it backI was fine with the agreement but not for a year it was for yearsThe full amount of the service agreement But they haven't done anything they said they were going to do and are sending me things I didn't order againI will agree to the $credit if they backdate it until June and the full rest of the service agreementI also want my $gift cardI'm only asking for what I was told I would get when signing up Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like The Amazon gift card Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on December 7, and explained we reviewed Amazon gift card requirements and account does not meet qualificationFrontier explained that we are unable to honor the Amazon gift cardWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope to receive the refund without any prolonged delays, and will complain to the Revdex.com again if this does not happen within 14-business days, per Frontier's response Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he canceled his Frontier services on June 9, and was advised that he didn’t have a carryover balanceMr [redacted] further advises that he received a collections letter in October for $70.00.Mr [redacted] also states he contacted Frontier and was advised that the collection process would be placed on hold until this was investigated; however, he states he never received a call back from the Frontier agent.Mr [redacted] states that he was advised that the debt would be deleted from his credit report if he paid the balance; however, after he paid the balance he was told it would not be removed Frontier has investigated the above statements and offers the following response: Frontier advises that an order was placed on June 16, to downgrade the service to telephone service onlyFrontier records show a call was made on June 29, to disconnect the servicesFrontier advise that as a courtesy, the order was back dated to June 9, Frontier also advises that there are no records showing that Mr [redacted] was advised that there was no balance due on his account.Frontier advises that Mr [redacted] had a balance of $ due for his May 1, statement and also $ for his June 1, statement for a total balance of $These bills were not paid.Frontier advises that the July 1, statement issued credits back to June 9, leaving the remaining balance due of $Frontier advises that this balance was not paidThe August 1, bill was issued still reflecting the final balance which was not paidFrontier advises that the account was written off and sent to an Outside collection agency on August 17, Frontier records show a call was made to Mr [redacted] on October 24, and a voicemail was left stating that the account had already been referred to an outside collection agency as it has been determined that it was a valid debtFrontier advises that Mr [redacted] was advised on February 15, that once they payment was made we could mail him a letter stating that he has paid the account in full and that the agent would refer to the collections department to see if this debt could be deleted from his credit reportFrontier advises that the debt is valid and once paid, updates are sent to the outside collection agency that the debt has been paidFrontier spoke with Mr [redacted] on February 26, to review this information with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier bill her for telephone service after she requested her telephone number to go to another carrier Frontier has reviewed the above statements and offers the following response: Frontier spoke with Ms [redacted] to advise that her telephone service stayed active until she ported out the number May 15,2017.Frontier advised that the account has to stay active in order for her to retain the telephone number.Frontier states that Ms***’s early termination fee is a valid chargeFrontier advised Ms [redacted] that the terms of service was printed on each monthly statement.Ms [redacted] refused to provide Frontier with proof that she was paying [redacted] for telephone service prior to May 15,2017.Ms [redacted] presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:Frontier has offered no resolution the answer to the original complaint was no answer at all they did nothing in response to my complaintI have not been credited for the services I played for but did not recieve and as of this date 2/13/i am still being charged and now I can make no calls from the land line phone long distance or localSo if anything the situation is worse I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr[redacted] states that his Frontier billing is higher than expected following a call to lower pricingFrontier has investigated the above statements and offers the following response: A review of this account shows that Mr [redacted] and his daughter called into Frontier on 11/21/to request a lower monthly billA review of the order shows that the order completed with an error resulting in charges of $for Showtime to bill to Mr***’s accountMr***’s billing following the requested order was also higher than his regular monthly rate due to prorated charges from the time of the order placement to the date of Mr***’s first full month of service following the changeThis resulted in month plus days of billing to occur on the December billing cycle.A Frontier representative has added adjustments to Mr***’s account for to offset the Showtime billing and $for an activation fee that Mr [redacted] was not quoted during the sales callA Frontier representative has spoken with Mr [redacted] and advised of these actionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
On July 22, Frontier issued a refund check for a overpaymentOn July 25, Frontier spoke with Ms [redacted] advised the refund check would take approximately to days
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states she was having issues with recording on her DTV set top boxes Frontier has investigated the above statements and offers the following response: Frontier investigation found that Frontier had contacted Ms [redacted] and was able to resolve her issuesMs [redacted] does have Frontier’s direct contact information for future concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I was informed that my account would be credited for the months of disrupted service, totaling over $Now I've been told that they will only do monthsI am going iff of their word to make things right I also informed them that the system is running much better but still licking up so was giving more time to see if the fixes, which were done in the past, will continue to workI sent an email in reply to their credit offer asking why just the months but they did not respond but have responded to Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] is stating that was still billed after she terminated her services in November and she has had a new TV and internet provider since 11/21/She states that both her and her sons contacted Frontier multiple times to request the disconnect and she also sent a certified letter • Ms [redacted] says that on 1/29/after contacting Frontier, she received a DISH return kit and a final bill of $which she paidShe says that she is still receiving a bill from Frontier after returning the router • Ms [redacted] received the most recent bill for $which contained prorated charges from DISHShe says the unpaid balance is affecting her credit and she will not pay for services beyond 11/21/as she has not used them • Ms [redacted] is requesting that an adjustment is issued to clear the balance Frontier has investigated the above statements and offers the following response: • Frontier records show that Ms [redacted] subscribed to Frontier Internet service and received DISH Network TV service bundled on the Frontier billThere are no record of calls in November or December from Ms [redacted] or any other party requesting a cancellation of serviceThere is no record of a certified letter being received • Review of the account history confirms that Ms [redacted] account was suspended on 1/24/for non-paymentOn 1/29/she spoke with an agent and requested the account be disconnectedReview of the contact confirms the agent advised that she would effectively backdate the disconnect order by days and MsSimpkins would receive a partial prorated adjustment on the final billThere was no request made by Frontier to disconnect the DISH Network serviceThe 2/1/Frontier billing statement contained regular DISH Network TV charges while the Frontier monthly service charges had ceasedFrontier received the router return on 2/12/ • The 3/1/billing statement for $included a prorated credit adjustment for DISH Network service charges from the 1/24/suspension date, but there were no prorated credits for the Frontier serviceThere is no record of a Frontier bill for $The final balance of $has not yet been reported to credit • An adjustment has been applied to adjust the Frontier service charges back to 12/29/and the final balance due is $Ms [redacted] ’ final billing statement will cycle on 4/1/and will reflect this amountFrontier advises of prompt payment to avoid collections activity We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Ms [redacted] Frontier account was on auto renew in order to guarantee the best pricingWhen Ms [redacted] took the telephone number to a different provider that closed the account with Frontier and in an early termination fee automatically applying to the account As a courtesy Frontier has removed the early termination fee from Ms [redacted] ’ accountPlease allow 2/billing cycles for adjustment to applyFrontier’s policy states it can take up to days from the date of service termination to allow the account to cycle through its systemsThis is to ensure all outstanding charges or credits are posted to the closed account, thereby providing an accurate reading of the account.Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Customer expressed concern with the timeliness of refund Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined that the account was closed August 11, Frontier expedited the refund and spoke with the customer who confirms the issue has been resolved to his satisfaction
Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and determined that the quote was given in error.Frontier has issued a onetime adjustment in regards to above as a courtesy.Frontier spoke with Mr [redacted] and advised of the above We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] states she recently moved to a new location and her job relies on internet and she was told there are no facilities available at her new address to be able to provide her with internet accessFrontier has investigated the above statements and offers the following response: Frontier spoke to [redacted] on February 8, and informed her no facilities were available that is why her order was still pending.Frontier spoke to [redacted] on February 9, and she informed us that a local supervisor called her and informed her that internet was installed for her [redacted] confirmed her internet was up and running and the only thing left to do was to bury cable that was left on the groundFrontier informed [redacted] that a ticket was placed to have cable buried in the near futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that she has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: Mr [redacted] states since the transition from Verizon to Frontier on April 1, he has experienced and outage with his Frontier Internet and television servicesFrontier has investigated the above statements and offers the following response: On April 15, Mr [redacted] reported his Frontier Internet and television outage On April 15, a Frontier technician was out to Mr [redacted] ’s location to resolve his issue The Frontier technician had to synched Mr [redacted] ’s Frontier Internet and television services into Frontier’s systems Mr [redacted] had called again on April 26, to report an outage with his Frontier Internet and television services On May 4, a Frontier technician met face to face with Mr [redacted] to resolve his outage by re-synching Mr [redacted] ’s services into Frontier’s systems As of today, May 5, I have spoken with Mr, [redacted] and he confirmed his services are working properly I have apologized to Mr [redacted] for the inconvenience that he had experienced with Frontier and I have issued a credit in the amount of $to Mr [redacted] ’s Frontier account for his outage and the inconvenience that he had experienced Mr [redacted] has my direct number to contact me, ###-###-####, if he has any further issues Mr [redacted] is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he has had issues with Frontier since he started serviceHe was not told that his original order to start service had been canceledHe was promised a $credit because of the error but never received itHe states that he is supposed be receiving MBPS and only receiving MBPS Frontier has investigated the above statements and offers the following response: Frontier reports that we have issued a onetime $credit to the customer’s account for the error of canceling his orderFrontier also reviewed the original call with the representative and he was quoted installation fees of $He was quoted $with the Broadband Ultra speed and the Digital Unlimited phone package, but he cannot get that speed due to the equipment at his addressThe price will be $plus taxes with the as fast as speed of 6MBPSFrontier has issued total credits to the customer in the amount of $for the phone outage and the difference in the two speedsWe also issued credits included in that price for TV channels that should not have been charged to the customerFrontier spoke to Mr [redacted] on several occasionsWe did try again to discuss his Internet issues after he had a chance to talk to the technical department but we have not been able to reach him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she did not order Internet service with FrontierMs [redacted] would like the charge of $creditedFrontier has investigated the above statements and offers the following response: Frontier reports that after the original call review, on January 22, Ms [redacted] called to set up her Direct TV order and at that time the agent advised Ms [redacted] that the Internet would be set up with FrontierShe agreed on that call to the Frontier Internet service.Frontier closed Ms [redacted] ’s account for the Internet as of February 12, Frontier has issued a credit of $as a courtesy since there was no usage of the Internet done by Ms [redacted] .Frontier spoke to Mr [redacted] , Ms [redacted] ’s father on May 1, and he is aware of the credit issuedWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami Lee Department: Customer Relations
Frontier has investigated the above statements and offers the following response: Frontier has contacted Ms [redacted] to apologize for the experience she had with FrontierFrontier has reviewed Ms [redacted] ’s account and discovered that she was placed on a less expensive plan however the latest billing statement does not reflect the savings Frontier has issued credits in the amount of $which has lowered the current billing statement balance to $due by February 25, 2018.The representative handling this account has provided her contact information She will monitor Ms [redacted] ’s account, review additional modem fees on the account and adjust accordingly as well as review Ms [redacted] ’s next billing statement for errors We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] G [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states several attempts to have Frontier service installed weren’t successful and he has requested to have his deposit refundedWhile attempting to have this matter resolved, Mr [redacted] states he experienced unprofessional behaviorFrontier has investigated the above statement and offers the following response:Records confirm the refund deposit has been processed on July 13, Please allow 7-business days for completionIn an attempt to improve the quality of our customer service going forward, a copy of this complaint has been forwarded to the appropriate group for reviewWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI spoke to the woman from Frontier and was told I would be put in a year service agreement with this $credit per month and it would be back dated until June from when I started serviceI was also told I would receive an email to get my $gift cardSince then I haven't received my gift card, any credits, and now was sent a $battery that I didn't orderI spoke to customer service today 10-24-and after arguing with the customer service rep for over an hour and e asking several times to talk to corporate I finally gave upHe said he made notes to have it fixed for next month but quite frankly that's what I'm told every time I callNow I have to send the battery back I didn't order and pay the charge and wait to get credited back when they get it backI was fine with the agreement but not for a year it was for yearsThe full amount of the service agreement But they haven't done anything they said they were going to do and are sending me things I didn't order againI will agree to the $credit if they backdate it until June and the full rest of the service agreementI also want my $gift cardI'm only asking for what I was told I would get when signing up Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like The Amazon gift card Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on December 7, and explained we reviewed Amazon gift card requirements and account does not meet qualificationFrontier explained that we are unable to honor the Amazon gift cardWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope to receive the refund without any prolonged delays, and will complain to the Revdex.com again if this does not happen within 14-business days, per Frontier's response Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he canceled his Frontier services on June 9, and was advised that he didn’t have a carryover balanceMr [redacted] further advises that he received a collections letter in October for $70.00.Mr [redacted] also states he contacted Frontier and was advised that the collection process would be placed on hold until this was investigated; however, he states he never received a call back from the Frontier agent.Mr [redacted] states that he was advised that the debt would be deleted from his credit report if he paid the balance; however, after he paid the balance he was told it would not be removed Frontier has investigated the above statements and offers the following response: Frontier advises that an order was placed on June 16, to downgrade the service to telephone service onlyFrontier records show a call was made on June 29, to disconnect the servicesFrontier advise that as a courtesy, the order was back dated to June 9, Frontier also advises that there are no records showing that Mr [redacted] was advised that there was no balance due on his account.Frontier advises that Mr [redacted] had a balance of $ due for his May 1, statement and also $ for his June 1, statement for a total balance of $These bills were not paid.Frontier advises that the July 1, statement issued credits back to June 9, leaving the remaining balance due of $Frontier advises that this balance was not paidThe August 1, bill was issued still reflecting the final balance which was not paidFrontier advises that the account was written off and sent to an Outside collection agency on August 17, Frontier records show a call was made to Mr [redacted] on October 24, and a voicemail was left stating that the account had already been referred to an outside collection agency as it has been determined that it was a valid debtFrontier advises that Mr [redacted] was advised on February 15, that once they payment was made we could mail him a letter stating that he has paid the account in full and that the agent would refer to the collections department to see if this debt could be deleted from his credit reportFrontier advises that the debt is valid and once paid, updates are sent to the outside collection agency that the debt has been paidFrontier spoke with Mr [redacted] on February 26, to review this information with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier bill her for telephone service after she requested her telephone number to go to another carrier Frontier has reviewed the above statements and offers the following response: Frontier spoke with Ms [redacted] to advise that her telephone service stayed active until she ported out the number May 15,2017.Frontier advised that the account has to stay active in order for her to retain the telephone number.Frontier states that Ms***’s early termination fee is a valid chargeFrontier advised Ms [redacted] that the terms of service was printed on each monthly statement.Ms [redacted] refused to provide Frontier with proof that she was paying [redacted] for telephone service prior to May 15,2017.Ms [redacted] presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:Frontier has offered no resolution the answer to the original complaint was no answer at all they did nothing in response to my complaintI have not been credited for the services I played for but did not recieve and as of this date 2/13/i am still being charged and now I can make no calls from the land line phone long distance or localSo if anything the situation is worse I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr[redacted] states that his Frontier billing is higher than expected following a call to lower pricingFrontier has investigated the above statements and offers the following response: A review of this account shows that Mr [redacted] and his daughter called into Frontier on 11/21/to request a lower monthly billA review of the order shows that the order completed with an error resulting in charges of $for Showtime to bill to Mr***’s accountMr***’s billing following the requested order was also higher than his regular monthly rate due to prorated charges from the time of the order placement to the date of Mr***’s first full month of service following the changeThis resulted in month plus days of billing to occur on the December billing cycle.A Frontier representative has added adjustments to Mr***’s account for to offset the Showtime billing and $for an activation fee that Mr [redacted] was not quoted during the sales callA Frontier representative has spoken with Mr [redacted] and advised of these actionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
On July 22, Frontier issued a refund check for a overpaymentOn July 25, Frontier spoke with Ms [redacted] advised the refund check would take approximately to days
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states she was having issues with recording on her DTV set top boxes Frontier has investigated the above statements and offers the following response: Frontier investigation found that Frontier had contacted Ms [redacted] and was able to resolve her issuesMs [redacted] does have Frontier’s direct contact information for future concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I was informed that my account would be credited for the months of disrupted service, totaling over $Now I've been told that they will only do monthsI am going iff of their word to make things right I also informed them that the system is running much better but still licking up so was giving more time to see if the fixes, which were done in the past, will continue to workI sent an email in reply to their credit offer asking why just the months but they did not respond but have responded to Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] is stating that was still billed after she terminated her services in November and she has had a new TV and internet provider since 11/21/She states that both her and her sons contacted Frontier multiple times to request the disconnect and she also sent a certified letter • Ms [redacted] says that on 1/29/after contacting Frontier, she received a DISH return kit and a final bill of $which she paidShe says that she is still receiving a bill from Frontier after returning the router • Ms [redacted] received the most recent bill for $which contained prorated charges from DISHShe says the unpaid balance is affecting her credit and she will not pay for services beyond 11/21/as she has not used them • Ms [redacted] is requesting that an adjustment is issued to clear the balance Frontier has investigated the above statements and offers the following response: • Frontier records show that Ms [redacted] subscribed to Frontier Internet service and received DISH Network TV service bundled on the Frontier billThere are no record of calls in November or December from Ms [redacted] or any other party requesting a cancellation of serviceThere is no record of a certified letter being received • Review of the account history confirms that Ms [redacted] account was suspended on 1/24/for non-paymentOn 1/29/she spoke with an agent and requested the account be disconnectedReview of the contact confirms the agent advised that she would effectively backdate the disconnect order by days and MsSimpkins would receive a partial prorated adjustment on the final billThere was no request made by Frontier to disconnect the DISH Network serviceThe 2/1/Frontier billing statement contained regular DISH Network TV charges while the Frontier monthly service charges had ceasedFrontier received the router return on 2/12/ • The 3/1/billing statement for $included a prorated credit adjustment for DISH Network service charges from the 1/24/suspension date, but there were no prorated credits for the Frontier serviceThere is no record of a Frontier bill for $The final balance of $has not yet been reported to credit • An adjustment has been applied to adjust the Frontier service charges back to 12/29/and the final balance due is $Ms [redacted] ’ final billing statement will cycle on 4/1/and will reflect this amountFrontier advises of prompt payment to avoid collections activity We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Ms [redacted] Frontier account was on auto renew in order to guarantee the best pricingWhen Ms [redacted] took the telephone number to a different provider that closed the account with Frontier and in an early termination fee automatically applying to the account As a courtesy Frontier has removed the early termination fee from Ms [redacted] ’ accountPlease allow 2/billing cycles for adjustment to applyFrontier’s policy states it can take up to days from the date of service termination to allow the account to cycle through its systemsThis is to ensure all outstanding charges or credits are posted to the closed account, thereby providing an accurate reading of the account.Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter