Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: · Ms [redacted] states she contacted Frontier to transfer her services to a new address on 4/29/and was advised the first available appointment was 5/4/ Ms [redacted] states no technician was dispatched, that the appointment was rescheduled for 5/13/but the technician went to the old address first but then was unable to install service at the new address once onsite· Ms [redacted] cancelled her service as a result of her issues moving and states she is still being billed in July Frontier has investigated the above statements and offers the following response: · Account review shows Ms [redacted] had existing FiOS service and a transfer order was placed on 4/28/with a due date of 5/4/to her new locationAccount review shows the transfer was not completed on 5/4/as scheduled because FiOS was not available at Ms [redacted] ’s new location and this order was deactivated Account review shows a new installation date was set for 5/13/however the technician was dispatched to the previous address in error and was unable to complete the installation at the new location because FiOS was not available· Account review shows Ms [redacted] contacted Frontier on 6/9/because she was still receiving bills and an order was placed to cancel her service Ms [redacted] is owed credit in the amount of $from 4/28/which was the date of the original transfer request to 6/9/when the account was cancelledCredit in the amount of $was issued on 5/10/The remaining credit owed in the amount of $has been applied to the account on 7/26/as well as an additional $courtesy adjustment for the issues Ms [redacted] experienced Ms [redacted] will receive a refund in the amount of $after the 8/7/bill generates We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] states she recently moved to a new location and her job relies on internet and she was told there are no facilities available at her new address to be able to provide her with internet accessFrontier has investigated the above statements and offers the following response: Frontier spoke to [redacted] on February 8, and informed her no facilities were available that is why her order was still pending.Frontier spoke to [redacted] on February 9, and she informed us that a local supervisor called her and informed her that internet was installed for her [redacted] confirmed her internet was up and running and the only thing left to do was to bury cable that was left on the groundFrontier informed [redacted] that a ticket was placed to have cable buried in the near futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that she has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] G [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states several attempts to have Frontier service installed weren’t successful and he has requested to have his deposit refundedWhile attempting to have this matter resolved, Mr [redacted] states he experienced unprofessional behaviorFrontier has investigated the above statement and offers the following response:Records confirm the refund deposit has been processed on July 13, Please allow 7-business days for completionIn an attempt to improve the quality of our customer service going forward, a copy of this complaint has been forwarded to the appropriate group for reviewWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Customer expressed concern with the timeliness of refund Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined that the account was closed August 11, Frontier expedited the refund and spoke with the customer who confirms the issue has been resolved to his satisfaction
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Rebuttal states that: · Mr [redacted] advises he would like a copy of the request submitted to the credit bureau to update the credit inquires· Mr [redacted] advises the Frontier representative he spoke with could not access the previous order that was deactivated in error· Mr [redacted] advises he is unsatisfied with the credit amount given for the missed commitmentsFrontier has investigated the above statements and offers the following response: · Frontier advises a copy of the request submitted to the credit bureau cannot be provided as it is an electronic form· Frontier advises Mr [redacted] to check his credit report for updates· Frontier advises the order Mr [redacted] is referring to was deactivated out of the Frontier system and cannot be retrievedThe account number Mr [redacted] has provided has been reassigned to another customer· Frontier advises per Frontier’s terms and conditions Frontier is not responsible for lost wages, business opportunities, punitive or exemplary damages, or attorney feesFrontier’s terms and conditions can be viewed at Frontier.com/corporate/terms· Frontier advises as a courtesy Frontier has credited Mr [redacted] for his first three months of service with Frontier, due to the inconveniences he experienced· Frontier advises no further credit can be issued regarding this matterWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she received a notice from Frontier for her past-due billMs [redacted] had not paid this bill yet as she was waiting for un-returned equipment fees to be refunded firstTo avoid service interruption, Ms [redacted] went ahead and paid the amount subject to disconnect anywaySeveral days later, she came home to all services suspendedWhen Ms [redacted] contacted Frontier to find out what had happened, she was told that she would need to pay the entire amount due in order to have services restoredMs [redacted] would like services restored and any disconnection fees waived by the company, Frontier has investigated the above statements and offers the following response: · Frontier records confirm a disconnect notice for the total account balance was sent on 10/26/with the amount subject to disconnect of $9.63, due on 11/10/On 11/10/2017, Ms [redacted] paid $· On 11/22/2017, Ms [redacted] paid the remaining balance due and the services were restored that day· To date, Frontier has applied a total credit of $to the account for two reconnect fees on her 10/25/and 11/25/statements as well as a late feeThis credit will be applied to MsTurner’s current balance for her 11/25/statement and will reflect in full on the 12/25/statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has contacted Ms [redacted] to apologize for the experience she had with FrontierFrontier has reviewed Ms [redacted] ’s account and discovered that she was placed on a less expensive plan however the latest billing statement does not reflect the savings Frontier has issued credits in the amount of $which has lowered the current billing statement balance to $due by February 25, 2018.The representative handling this account has provided her contact information She will monitor Ms [redacted] ’s account, review additional modem fees on the account and adjust accordingly as well as review Ms [redacted] ’s next billing statement for errors We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But I will keep an eye out to make sure that the $is not charged later since the guy I spoke with stated I would get the fee Regards, [redacted]
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that the speed of her Frontier internet service, at megabits per second is unacceptable She also advises that for the past nights, the internet no longer works after 9:pm Ms [redacted] advises that Frontier needs to fix the problem with the slow internet speeds Frontier has investigated the above statements and offers the following response: Frontier advises that a technician was sent to the customer’s home on July 3, The notes on the repair ticket state that the cable line tested clean, and that Ms***’s internet speed is provisioned at megabits per secondFrontier advises that the technician spoke with Ms [redacted] and advised her that the problems she’s been having with the internet at night may be due to congestion on the network Frontier sent an email to Ms [redacted] on July 5, 2017, to which she responded and confirmed that she did meet with the technician She also advised that the internet service has not worked for the past nights Frontier responded and informed her that a credit of $has been issued to her account to compensate for the service outages that she had been experiencing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope to receive the refund without any prolonged delays, and will complain to the Revdex.com again if this does not happen within 14-business days, per Frontier's response Regards, [redacted]
Thank you for referring the complaint of to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier bill her for telephone service after she requested her telephone number to go to another carrier Frontier has reviewed the above statements and offers the following response: Frontier spoke with Ms [redacted] to advise that her telephone service stayed active until she ported out the number May 15,2017.Frontier advised that the account has to stay active in order for her to retain the telephone number.Frontier states that Ms***’s early termination fee is a valid chargeFrontier advised Ms [redacted] that the terms of service was printed on each monthly statement.Ms [redacted] refused to provide Frontier with proof that she was paying [redacted] for telephone service prior to May 15,2017.Ms [redacted] presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] is stating that was still billed after she terminated her services in November and she has had a new TV and internet provider since 11/21/She states that both her and her sons contacted Frontier multiple times to request the disconnect and she also sent a certified letter • Ms [redacted] says that on 1/29/after contacting Frontier, she received a DISH return kit and a final bill of $which she paidShe says that she is still receiving a bill from Frontier after returning the router • Ms [redacted] received the most recent bill for $which contained prorated charges from DISHShe says the unpaid balance is affecting her credit and she will not pay for services beyond 11/21/as she has not used them • Ms [redacted] is requesting that an adjustment is issued to clear the balance Frontier has investigated the above statements and offers the following response: • Frontier records show that Ms [redacted] subscribed to Frontier Internet service and received DISH Network TV service bundled on the Frontier billThere are no record of calls in November or December from Ms [redacted] or any other party requesting a cancellation of serviceThere is no record of a certified letter being received • Review of the account history confirms that Ms [redacted] account was suspended on 1/24/for non-paymentOn 1/29/she spoke with an agent and requested the account be disconnectedReview of the contact confirms the agent advised that she would effectively backdate the disconnect order by days and MsSimpkins would receive a partial prorated adjustment on the final billThere was no request made by Frontier to disconnect the DISH Network serviceThe 2/1/Frontier billing statement contained regular DISH Network TV charges while the Frontier monthly service charges had ceasedFrontier received the router return on 2/12/ • The 3/1/billing statement for $included a prorated credit adjustment for DISH Network service charges from the 1/24/suspension date, but there were no prorated credits for the Frontier serviceThere is no record of a Frontier bill for $The final balance of $has not yet been reported to credit • An adjustment has been applied to adjust the Frontier service charges back to 12/29/and the final balance due is $Ms [redacted] ’ final billing statement will cycle on 4/1/and will reflect this amountFrontier advises of prompt payment to avoid collections activity We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Ms [redacted] Frontier account was on auto renew in order to guarantee the best pricingWhen Ms [redacted] took the telephone number to a different provider that closed the account with Frontier and in an early termination fee automatically applying to the account As a courtesy Frontier has removed the early termination fee from Ms [redacted] ’ accountPlease allow 2/billing cycles for adjustment to applyFrontier’s policy states it can take up to days from the date of service termination to allow the account to cycle through its systemsThis is to ensure all outstanding charges or credits are posted to the closed account, thereby providing an accurate reading of the account.Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states she was having issues with recording on her DTV set top boxes Frontier has investigated the above statements and offers the following response: Frontier investigation found that Frontier had contacted Ms [redacted] and was able to resolve her issuesMs [redacted] does have Frontier’s direct contact information for future concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he canceled his Frontier services on June 9, and was advised that he didn’t have a carryover balanceMr [redacted] further advises that he received a collections letter in October for $70.00.Mr [redacted] also states he contacted Frontier and was advised that the collection process would be placed on hold until this was investigated; however, he states he never received a call back from the Frontier agent.Mr [redacted] states that he was advised that the debt would be deleted from his credit report if he paid the balance; however, after he paid the balance he was told it would not be removed Frontier has investigated the above statements and offers the following response: Frontier advises that an order was placed on June 16, to downgrade the service to telephone service onlyFrontier records show a call was made on June 29, to disconnect the servicesFrontier advise that as a courtesy, the order was back dated to June 9, Frontier also advises that there are no records showing that Mr [redacted] was advised that there was no balance due on his account.Frontier advises that Mr [redacted] had a balance of $ due for his May 1, statement and also $ for his June 1, statement for a total balance of $These bills were not paid.Frontier advises that the July 1, statement issued credits back to June 9, leaving the remaining balance due of $Frontier advises that this balance was not paidThe August 1, bill was issued still reflecting the final balance which was not paidFrontier advises that the account was written off and sent to an Outside collection agency on August 17, Frontier records show a call was made to Mr [redacted] on October 24, and a voicemail was left stating that the account had already been referred to an outside collection agency as it has been determined that it was a valid debtFrontier advises that Mr [redacted] was advised on February 15, that once they payment was made we could mail him a letter stating that he has paid the account in full and that the agent would refer to the collections department to see if this debt could be deleted from his credit reportFrontier advises that the debt is valid and once paid, updates are sent to the outside collection agency that the debt has been paidFrontier spoke with Mr [redacted] on February 26, to review this information with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he purchased his business in August and the previous owner turned off all of their services and Mr [redacted] started a new accountMr [redacted] states his service were disconnected due to non pay when he called in he was advised that a payment would be neededMr [redacted] states he requested new service under his name and there should be no unpaid balanceMr [redacted] has called in and he is being asked for a IRS documentFrontier has investigated the above statements and offers the following response: Frontier review the case and we have advised Mr [redacted] that we would need an IRS document that shows his Tax ID with his business name and dateFrontier advised that we have not received this information in writing in order to further assist We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with a lady from Frontier Communications this morningShe said there is no record of me calling in back in Feb/MarchI would like to correct that date from Feb/March to AprilI have pulled my phone records and have attach it for your reviewThe attachment will show on 4/at 6:37pm I called Frontier Communications and spoke with someone for minsDuring this time I tried to cancel my services but was told my account had not be ported in yet from Verizon During this call I even inquired about service ratesI found it interesting that my rate would have been cheaper if I signed up as a new customer vs being a valued Verizon customerMy apologizes for stating the wrong initial communication dateBy this effect, I feel I should not be responsible any charges that occurred after this dateAgain, the lady I spoke with on April 1st said someone would return my call in about days, after my account was ported inI have only received one call, from Sherrill at Frontier Communications and that was today 11/14/because I filed to Revdex.com complaintRecall that I stated I called in on Friday to try and resolve this issue and was told again someone would call me back within 24-hoursAs of the time of this message, I have not heard from anyone Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did not call me back today as they promised they wouldI still have not received the reimbursement that they owe meOnce I receive a check in the mail covering the amount I was overcharged as stipulated in my original complaint, I will consider this matter resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Frontier, in their response, does goes to some length to paint a picture that they had served me well, and it was only a second, unforeseeable problem that left me without service The fact remains they closed multiple tickets claiming they had responded out and that the problem was verified as having been solved The alarm system in question has functioned reliably for years I am highly skeptical that their remote fix, conducted at the same time my alarm stopped working are unrelated When the technician responded to the premise, he simply unhooked the shorted line and was going to leave me with a randomly non functioning jack inside the house I pay for an inside wire maintenance plan and had to request very directly that the problem be resolved and the job not left incomplete This is when the issue with the alarm panel was discovered None of this would have be resolved without turning to the Revdex.com and without your assistance Some Frontier employees were helpful and courteous Others were not While my service is restored and a refund issued, I must observe the exceedingly low commitment Frontier displayed to delivering service and to their integrityRegards, [redacted]
Revdex.com:Frontier has offered no resolution the answer to the original complaint was no answer at all they did nothing in response to my complaintI have not been credited for the services I played for but did not recieve and as of this date 2/13/i am still being charged and now I can make no calls from the land line phone long distance or localSo if anything the situation is worse I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: · Ms [redacted] states she contacted Frontier to transfer her services to a new address on 4/29/and was advised the first available appointment was 5/4/ Ms [redacted] states no technician was dispatched, that the appointment was rescheduled for 5/13/but the technician went to the old address first but then was unable to install service at the new address once onsite· Ms [redacted] cancelled her service as a result of her issues moving and states she is still being billed in July Frontier has investigated the above statements and offers the following response: · Account review shows Ms [redacted] had existing FiOS service and a transfer order was placed on 4/28/with a due date of 5/4/to her new locationAccount review shows the transfer was not completed on 5/4/as scheduled because FiOS was not available at Ms [redacted] ’s new location and this order was deactivated Account review shows a new installation date was set for 5/13/however the technician was dispatched to the previous address in error and was unable to complete the installation at the new location because FiOS was not available· Account review shows Ms [redacted] contacted Frontier on 6/9/because she was still receiving bills and an order was placed to cancel her service Ms [redacted] is owed credit in the amount of $from 4/28/which was the date of the original transfer request to 6/9/when the account was cancelledCredit in the amount of $was issued on 5/10/The remaining credit owed in the amount of $has been applied to the account on 7/26/as well as an additional $courtesy adjustment for the issues Ms [redacted] experienced Ms [redacted] will receive a refund in the amount of $after the 8/7/bill generates We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] states she recently moved to a new location and her job relies on internet and she was told there are no facilities available at her new address to be able to provide her with internet accessFrontier has investigated the above statements and offers the following response: Frontier spoke to [redacted] on February 8, and informed her no facilities were available that is why her order was still pending.Frontier spoke to [redacted] on February 9, and she informed us that a local supervisor called her and informed her that internet was installed for her [redacted] confirmed her internet was up and running and the only thing left to do was to bury cable that was left on the groundFrontier informed [redacted] that a ticket was placed to have cable buried in the near futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that she has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] G [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states several attempts to have Frontier service installed weren’t successful and he has requested to have his deposit refundedWhile attempting to have this matter resolved, Mr [redacted] states he experienced unprofessional behaviorFrontier has investigated the above statement and offers the following response:Records confirm the refund deposit has been processed on July 13, Please allow 7-business days for completionIn an attempt to improve the quality of our customer service going forward, a copy of this complaint has been forwarded to the appropriate group for reviewWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Customer expressed concern with the timeliness of refund Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined that the account was closed August 11, Frontier expedited the refund and spoke with the customer who confirms the issue has been resolved to his satisfaction
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Rebuttal states that: · Mr [redacted] advises he would like a copy of the request submitted to the credit bureau to update the credit inquires· Mr [redacted] advises the Frontier representative he spoke with could not access the previous order that was deactivated in error· Mr [redacted] advises he is unsatisfied with the credit amount given for the missed commitmentsFrontier has investigated the above statements and offers the following response: · Frontier advises a copy of the request submitted to the credit bureau cannot be provided as it is an electronic form· Frontier advises Mr [redacted] to check his credit report for updates· Frontier advises the order Mr [redacted] is referring to was deactivated out of the Frontier system and cannot be retrievedThe account number Mr [redacted] has provided has been reassigned to another customer· Frontier advises per Frontier’s terms and conditions Frontier is not responsible for lost wages, business opportunities, punitive or exemplary damages, or attorney feesFrontier’s terms and conditions can be viewed at Frontier.com/corporate/terms· Frontier advises as a courtesy Frontier has credited Mr [redacted] for his first three months of service with Frontier, due to the inconveniences he experienced· Frontier advises no further credit can be issued regarding this matterWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she received a notice from Frontier for her past-due billMs [redacted] had not paid this bill yet as she was waiting for un-returned equipment fees to be refunded firstTo avoid service interruption, Ms [redacted] went ahead and paid the amount subject to disconnect anywaySeveral days later, she came home to all services suspendedWhen Ms [redacted] contacted Frontier to find out what had happened, she was told that she would need to pay the entire amount due in order to have services restoredMs [redacted] would like services restored and any disconnection fees waived by the company, Frontier has investigated the above statements and offers the following response: · Frontier records confirm a disconnect notice for the total account balance was sent on 10/26/with the amount subject to disconnect of $9.63, due on 11/10/On 11/10/2017, Ms [redacted] paid $· On 11/22/2017, Ms [redacted] paid the remaining balance due and the services were restored that day· To date, Frontier has applied a total credit of $to the account for two reconnect fees on her 10/25/and 11/25/statements as well as a late feeThis credit will be applied to MsTurner’s current balance for her 11/25/statement and will reflect in full on the 12/25/statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has contacted Ms [redacted] to apologize for the experience she had with FrontierFrontier has reviewed Ms [redacted] ’s account and discovered that she was placed on a less expensive plan however the latest billing statement does not reflect the savings Frontier has issued credits in the amount of $which has lowered the current billing statement balance to $due by February 25, 2018.The representative handling this account has provided her contact information She will monitor Ms [redacted] ’s account, review additional modem fees on the account and adjust accordingly as well as review Ms [redacted] ’s next billing statement for errors We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But I will keep an eye out to make sure that the $is not charged later since the guy I spoke with stated I would get the fee Regards, [redacted]
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that the speed of her Frontier internet service, at megabits per second is unacceptable She also advises that for the past nights, the internet no longer works after 9:pm Ms [redacted] advises that Frontier needs to fix the problem with the slow internet speeds Frontier has investigated the above statements and offers the following response: Frontier advises that a technician was sent to the customer’s home on July 3, The notes on the repair ticket state that the cable line tested clean, and that Ms***’s internet speed is provisioned at megabits per secondFrontier advises that the technician spoke with Ms [redacted] and advised her that the problems she’s been having with the internet at night may be due to congestion on the network Frontier sent an email to Ms [redacted] on July 5, 2017, to which she responded and confirmed that she did meet with the technician She also advised that the internet service has not worked for the past nights Frontier responded and informed her that a credit of $has been issued to her account to compensate for the service outages that she had been experiencing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope to receive the refund without any prolonged delays, and will complain to the Revdex.com again if this does not happen within 14-business days, per Frontier's response Regards, [redacted]
Thank you for referring the complaint of to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier bill her for telephone service after she requested her telephone number to go to another carrier Frontier has reviewed the above statements and offers the following response: Frontier spoke with Ms [redacted] to advise that her telephone service stayed active until she ported out the number May 15,2017.Frontier advised that the account has to stay active in order for her to retain the telephone number.Frontier states that Ms***’s early termination fee is a valid chargeFrontier advised Ms [redacted] that the terms of service was printed on each monthly statement.Ms [redacted] refused to provide Frontier with proof that she was paying [redacted] for telephone service prior to May 15,2017.Ms [redacted] presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] is stating that was still billed after she terminated her services in November and she has had a new TV and internet provider since 11/21/She states that both her and her sons contacted Frontier multiple times to request the disconnect and she also sent a certified letter • Ms [redacted] says that on 1/29/after contacting Frontier, she received a DISH return kit and a final bill of $which she paidShe says that she is still receiving a bill from Frontier after returning the router • Ms [redacted] received the most recent bill for $which contained prorated charges from DISHShe says the unpaid balance is affecting her credit and she will not pay for services beyond 11/21/as she has not used them • Ms [redacted] is requesting that an adjustment is issued to clear the balance Frontier has investigated the above statements and offers the following response: • Frontier records show that Ms [redacted] subscribed to Frontier Internet service and received DISH Network TV service bundled on the Frontier billThere are no record of calls in November or December from Ms [redacted] or any other party requesting a cancellation of serviceThere is no record of a certified letter being received • Review of the account history confirms that Ms [redacted] account was suspended on 1/24/for non-paymentOn 1/29/she spoke with an agent and requested the account be disconnectedReview of the contact confirms the agent advised that she would effectively backdate the disconnect order by days and MsSimpkins would receive a partial prorated adjustment on the final billThere was no request made by Frontier to disconnect the DISH Network serviceThe 2/1/Frontier billing statement contained regular DISH Network TV charges while the Frontier monthly service charges had ceasedFrontier received the router return on 2/12/ • The 3/1/billing statement for $included a prorated credit adjustment for DISH Network service charges from the 1/24/suspension date, but there were no prorated credits for the Frontier serviceThere is no record of a Frontier bill for $The final balance of $has not yet been reported to credit • An adjustment has been applied to adjust the Frontier service charges back to 12/29/and the final balance due is $Ms [redacted] ’ final billing statement will cycle on 4/1/and will reflect this amountFrontier advises of prompt payment to avoid collections activity We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Ms [redacted] Frontier account was on auto renew in order to guarantee the best pricingWhen Ms [redacted] took the telephone number to a different provider that closed the account with Frontier and in an early termination fee automatically applying to the account As a courtesy Frontier has removed the early termination fee from Ms [redacted] ’ accountPlease allow 2/billing cycles for adjustment to applyFrontier’s policy states it can take up to days from the date of service termination to allow the account to cycle through its systemsThis is to ensure all outstanding charges or credits are posted to the closed account, thereby providing an accurate reading of the account.Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states she was having issues with recording on her DTV set top boxes Frontier has investigated the above statements and offers the following response: Frontier investigation found that Frontier had contacted Ms [redacted] and was able to resolve her issuesMs [redacted] does have Frontier’s direct contact information for future concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he canceled his Frontier services on June 9, and was advised that he didn’t have a carryover balanceMr [redacted] further advises that he received a collections letter in October for $70.00.Mr [redacted] also states he contacted Frontier and was advised that the collection process would be placed on hold until this was investigated; however, he states he never received a call back from the Frontier agent.Mr [redacted] states that he was advised that the debt would be deleted from his credit report if he paid the balance; however, after he paid the balance he was told it would not be removed Frontier has investigated the above statements and offers the following response: Frontier advises that an order was placed on June 16, to downgrade the service to telephone service onlyFrontier records show a call was made on June 29, to disconnect the servicesFrontier advise that as a courtesy, the order was back dated to June 9, Frontier also advises that there are no records showing that Mr [redacted] was advised that there was no balance due on his account.Frontier advises that Mr [redacted] had a balance of $ due for his May 1, statement and also $ for his June 1, statement for a total balance of $These bills were not paid.Frontier advises that the July 1, statement issued credits back to June 9, leaving the remaining balance due of $Frontier advises that this balance was not paidThe August 1, bill was issued still reflecting the final balance which was not paidFrontier advises that the account was written off and sent to an Outside collection agency on August 17, Frontier records show a call was made to Mr [redacted] on October 24, and a voicemail was left stating that the account had already been referred to an outside collection agency as it has been determined that it was a valid debtFrontier advises that Mr [redacted] was advised on February 15, that once they payment was made we could mail him a letter stating that he has paid the account in full and that the agent would refer to the collections department to see if this debt could be deleted from his credit reportFrontier advises that the debt is valid and once paid, updates are sent to the outside collection agency that the debt has been paidFrontier spoke with Mr [redacted] on February 26, to review this information with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he purchased his business in August and the previous owner turned off all of their services and Mr [redacted] started a new accountMr [redacted] states his service were disconnected due to non pay when he called in he was advised that a payment would be neededMr [redacted] states he requested new service under his name and there should be no unpaid balanceMr [redacted] has called in and he is being asked for a IRS documentFrontier has investigated the above statements and offers the following response: Frontier review the case and we have advised Mr [redacted] that we would need an IRS document that shows his Tax ID with his business name and dateFrontier advised that we have not received this information in writing in order to further assist We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with a lady from Frontier Communications this morningShe said there is no record of me calling in back in Feb/MarchI would like to correct that date from Feb/March to AprilI have pulled my phone records and have attach it for your reviewThe attachment will show on 4/at 6:37pm I called Frontier Communications and spoke with someone for minsDuring this time I tried to cancel my services but was told my account had not be ported in yet from Verizon During this call I even inquired about service ratesI found it interesting that my rate would have been cheaper if I signed up as a new customer vs being a valued Verizon customerMy apologizes for stating the wrong initial communication dateBy this effect, I feel I should not be responsible any charges that occurred after this dateAgain, the lady I spoke with on April 1st said someone would return my call in about days, after my account was ported inI have only received one call, from Sherrill at Frontier Communications and that was today 11/14/because I filed to Revdex.com complaintRecall that I stated I called in on Friday to try and resolve this issue and was told again someone would call me back within 24-hoursAs of the time of this message, I have not heard from anyone Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did not call me back today as they promised they wouldI still have not received the reimbursement that they owe meOnce I receive a check in the mail covering the amount I was overcharged as stipulated in my original complaint, I will consider this matter resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Frontier, in their response, does goes to some length to paint a picture that they had served me well, and it was only a second, unforeseeable problem that left me without service The fact remains they closed multiple tickets claiming they had responded out and that the problem was verified as having been solved The alarm system in question has functioned reliably for years I am highly skeptical that their remote fix, conducted at the same time my alarm stopped working are unrelated When the technician responded to the premise, he simply unhooked the shorted line and was going to leave me with a randomly non functioning jack inside the house I pay for an inside wire maintenance plan and had to request very directly that the problem be resolved and the job not left incomplete This is when the issue with the alarm panel was discovered None of this would have be resolved without turning to the Revdex.com and without your assistance Some Frontier employees were helpful and courteous Others were not While my service is restored and a refund issued, I must observe the exceedingly low commitment Frontier displayed to delivering service and to their integrityRegards, [redacted]
Revdex.com:Frontier has offered no resolution the answer to the original complaint was no answer at all they did nothing in response to my complaintI have not been credited for the services I played for but did not recieve and as of this date 2/13/i am still being charged and now I can make no calls from the land line phone long distance or localSo if anything the situation is worse I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***