Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:• Mr [redacted] states Frontier downgraded his Internet by mistake and he has been trying to upgrade the speed to what it was for approximately one monthMr [redacted] states he has spoken with many people at Frontier and his Internet is not restored.• Mr [redacted] states the lower speed has caused data overages on his phone and his wife runs a business and uses the Internet for a large portion of that business.Frontier has investigated the above statements and offers the following response: • Account review shows Mr [redacted] had an Internet only account with broadband ultra (speeds as fast as 12M) Mr [redacted] ’s account was suspended on 1/12/and disconnected for non-payment on 1/30/ Account review shows Mr [redacted] made payment in full on 1/31/17, however because the account was already disconnected a new install order had to be placed• A new internet order was established on 2/2/for broadband lite, which was the only speed showing available out of this location at the time the order was writtenOn 2/20/17, Mr [redacted] ’s service was upgraded to broadband max Subsequent orders were placed to upgrade Mr [redacted] to broadband ultimate (speeds as fast as 24M), however these orders to upgrade continued to error, advising this speed was not available which caused further delays An engineering ticket was placed to qualify Mr [redacted] for his previous speed broadband ultra • Account review shows the order to upgrade Mr [redacted] back to his original speed, broadband ultra completed on 3/7/17.• Frontier provided Mr [redacted] a $courtesy adjustmentWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier has resolve most of the issues I give them credit for promptly contacting me once this complaint was filed There is one additional issue that should be resolved soon but the technician is not available today Hopefully it will be resolved on Monday 6/20/ Additionally, I still believe that I am due a refund for the almost month that we have gone without the functionality we contracted for I would also like to say I really appreciate Melody and Tina who both have helped resolve this issue Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like the Early Termination fee waived and bill corrected Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on August 22, Frontier explained that we are unable to waive the early termination fee and it is a valid chargeFrontier explained passed balance on each bill from 3/16/through 8/16/Frontier explained payments made and credits issuedTotal credits of $issued from 2/16/through 8/16/Payments made were a total of from 2/16/through 8/16/No additional credits will be issuedThe charges are accurate and early termination fee is validWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted Frontier after receiving email from Revdex.com, the account balance remains at ($70.89), no credits have been issued, account is still open! Regards, [redacted]
Frontier has investigated the complaint and offers the following response: Frontier has issued a credit for $100.00, which will appear on Ms***’s bill in the next one or two billing cyclesFrontier called and left a voice message with these details
Frontier CommunicationsThank you for referring the complaint of Steven [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is being billed in error for FIOS Video Boxes that he does not have Frontier has investigated the above statements and offers the following response:Frontier Investigated and found that Mr [redacted] has been credited monthly for the additional boxes, but they were not removed from the account.Frontier issued an order on March 24, to remove the additional boxes on Mr [redacted] ’s account.Frontier issued $for the additional boxes billed on the March 13, Bill Date, which will post on the April 13, bill date.A Frontier representative spoke with Mr [redacted] to review the account findings and was satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: · Ms [redacted] states she contacted Frontier to transfer her services to a new address on 4/29/and was advised the first available appointment was 5/4/ Ms [redacted] states no technician was dispatched, that the appointment was rescheduled for 5/13/but the technician went to the old address first but then was unable to install service at the new address once onsite· Ms [redacted] cancelled her service as a result of her issues moving and states she is still being billed in July Frontier has investigated the above statements and offers the following response: · Account review shows Ms [redacted] had existing FiOS service and a transfer order was placed on 4/28/with a due date of 5/4/to her new locationAccount review shows the transfer was not completed on 5/4/as scheduled because FiOS was not available at Ms [redacted] ’s new location and this order was deactivated Account review shows a new installation date was set for 5/13/however the technician was dispatched to the previous address in error and was unable to complete the installation at the new location because FiOS was not available· Account review shows Ms [redacted] contacted Frontier on 6/9/because she was still receiving bills and an order was placed to cancel her service Ms [redacted] is owed credit in the amount of $from 4/28/which was the date of the original transfer request to 6/9/when the account was cancelledCredit in the amount of $was issued on 5/10/The remaining credit owed in the amount of $has been applied to the account on 7/26/as well as an additional $courtesy adjustment for the issues Ms [redacted] experienced Ms [redacted] will receive a refund in the amount of $after the 8/7/bill generates We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Revdex.com: Sport but the business has NOT contacted me at all I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she received a notice from Frontier for her past-due billMs [redacted] had not paid this bill yet as she was waiting for un-returned equipment fees to be refunded firstTo avoid service interruption, Ms [redacted] went ahead and paid the amount subject to disconnect anywaySeveral days later, she came home to all services suspendedWhen Ms [redacted] contacted Frontier to find out what had happened, she was told that she would need to pay the entire amount due in order to have services restoredMs [redacted] would like services restored and any disconnection fees waived by the company, Frontier has investigated the above statements and offers the following response: · Frontier records confirm a disconnect notice for the total account balance was sent on 10/26/with the amount subject to disconnect of $9.63, due on 11/10/On 11/10/2017, Ms [redacted] paid $· On 11/22/2017, Ms [redacted] paid the remaining balance due and the services were restored that day· To date, Frontier has applied a total credit of $to the account for two reconnect fees on her 10/25/and 11/25/statements as well as a late feeThis credit will be applied to MsTurner’s current balance for her 11/25/statement and will reflect in full on the 12/25/statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Money were charged from my bank account., because I have automated pavementThey refund me money to frontier accountI have creditI asked them to refund money to my bank account or send me checkThey refuse to do itThey left money on frontier accou t for future payments
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that the speed of her Frontier internet service, at megabits per second is unacceptable She also advises that for the past nights, the internet no longer works after 9:pm Ms [redacted] advises that Frontier needs to fix the problem with the slow internet speeds Frontier has investigated the above statements and offers the following response: Frontier advises that a technician was sent to the customer’s home on July 3, The notes on the repair ticket state that the cable line tested clean, and that Ms***’s internet speed is provisioned at megabits per secondFrontier advises that the technician spoke with Ms [redacted] and advised her that the problems she’s been having with the internet at night may be due to congestion on the network Frontier sent an email to Ms [redacted] on July 5, 2017, to which she responded and confirmed that she did meet with the technician She also advised that the internet service has not worked for the past nights Frontier responded and informed her that a credit of $has been issued to her account to compensate for the service outages that she had been experiencing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he would like Frontier’s Mps internet service at the new customer rateFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account that it is ineligible to receive the new customer promotional pricing due to the account being established several months agoFrontier has spoken to [redacted] on December 8, and has advised [redacted] the account is not eligible for new customer pricing for the Mps internet serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But I will keep an eye out to make sure that the $is not charged later since the guy I spoke with stated I would get the fee Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Mr [redacted] initially subscribed to Frontier’s Simply 100/FiOS Internet for the monthly reoccurring charge of $ before taxes and surchargesOn February 21, Mr [redacted] contacted Frontier and upgraded his service adding phone and TVFrontier has record that the triple play price quote for Unlimited Phone, 100/FiOS Internet and Prime TV was $plus taxes and surchargesA Frontier consultant has been in direct contact with Mr [redacted] and advised we cannot offer the triple play package for plus taxMr [redacted] agreed to downgrade his Frontier service to Simply 100/FiOS and Prime TV removing the Unlimited PhoneThe monthly recurring charge is in the amount of $before taxes and surcharges We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] ’s service went out again Frontier has investigated the above statements and offers the following response: Frontier found that a repair ticket for noise on the line was opened July 8, The issue was cleared on July 10, Frontier spoke with Mary [redacted] on July 17, and issued credit for time out of serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Rebuttal states that: · Mr [redacted] advises he would like a copy of the request submitted to the credit bureau to update the credit inquires· Mr [redacted] advises the Frontier representative he spoke with could not access the previous order that was deactivated in error· Mr [redacted] advises he is unsatisfied with the credit amount given for the missed commitmentsFrontier has investigated the above statements and offers the following response: · Frontier advises a copy of the request submitted to the credit bureau cannot be provided as it is an electronic form· Frontier advises Mr [redacted] to check his credit report for updates· Frontier advises the order Mr [redacted] is referring to was deactivated out of the Frontier system and cannot be retrievedThe account number Mr [redacted] has provided has been reassigned to another customer· Frontier advises per Frontier’s terms and conditions Frontier is not responsible for lost wages, business opportunities, punitive or exemplary damages, or attorney feesFrontier’s terms and conditions can be viewed at Frontier.com/corporate/terms· Frontier advises as a courtesy Frontier has credited Mr [redacted] for his first three months of service with Frontier, due to the inconveniences he experienced· Frontier advises no further credit can be issued regarding this matterWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] was solicited by a Door to Door Salesperson for Verizon and was told that he had days to try the service and if cancelled would not be charged an Early Termination Fee He states installed the service on 3/18/and cancelled on 3/30/ Frontier has investigated the above statements and offers the following response: Frontier reached out to the customer and informed him that an adjustment of $had been applied to his account and the balance was only $that was due by 7/13/ [redacted] was satisfied and stated okay to close the claim We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is upset that his bill rates increased Mr [redacted] is upset that his FIOS Data speeds have are slower when he requested a higher speed Frontier has investigated the above statements and offers the following response:Frontier investigated and shows MrMitchell’s promotions were expiring, so he was changed to a different rate, and a courtesy credit of $was issued to his account which posted on December 22, 2016.Frontier records show a trouble report was generated on December 10, as the service stopped working and was restored on December 15, 2016.The technician was unable to reach Mr [redacted] to test the line completely.A Frontier Tech support representative has been unsuccessful multiple times in reaching Mr [redacted] to assist with his speed concern due to a message on his contact number that states (This number is not receiving calls at this time please try again later).Should Mr [redacted] continue to have FIOS Speed concerns he would need to contact our technical support department for assistance at 1/###-###-####.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer RelationsTelephone Number: ###-###-#### Ext [redacted] Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mrs [redacted] TV package was switched without her approval Frontier has investigated the above statements and offers the following response: • Frontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution • The information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, sales, tech support, and the order historyFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
The base bundle credit correctly showed on billOther charges applyThere will be no ETF; the customer is responsible to pay $for days of service
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:• Mr [redacted] states Frontier downgraded his Internet by mistake and he has been trying to upgrade the speed to what it was for approximately one monthMr [redacted] states he has spoken with many people at Frontier and his Internet is not restored.• Mr [redacted] states the lower speed has caused data overages on his phone and his wife runs a business and uses the Internet for a large portion of that business.Frontier has investigated the above statements and offers the following response: • Account review shows Mr [redacted] had an Internet only account with broadband ultra (speeds as fast as 12M) Mr [redacted] ’s account was suspended on 1/12/and disconnected for non-payment on 1/30/ Account review shows Mr [redacted] made payment in full on 1/31/17, however because the account was already disconnected a new install order had to be placed• A new internet order was established on 2/2/for broadband lite, which was the only speed showing available out of this location at the time the order was writtenOn 2/20/17, Mr [redacted] ’s service was upgraded to broadband max Subsequent orders were placed to upgrade Mr [redacted] to broadband ultimate (speeds as fast as 24M), however these orders to upgrade continued to error, advising this speed was not available which caused further delays An engineering ticket was placed to qualify Mr [redacted] for his previous speed broadband ultra • Account review shows the order to upgrade Mr [redacted] back to his original speed, broadband ultra completed on 3/7/17.• Frontier provided Mr [redacted] a $courtesy adjustmentWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier has resolve most of the issues I give them credit for promptly contacting me once this complaint was filed There is one additional issue that should be resolved soon but the technician is not available today Hopefully it will be resolved on Monday 6/20/ Additionally, I still believe that I am due a refund for the almost month that we have gone without the functionality we contracted for I would also like to say I really appreciate Melody and Tina who both have helped resolve this issue Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like the Early Termination fee waived and bill corrected Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on August 22, Frontier explained that we are unable to waive the early termination fee and it is a valid chargeFrontier explained passed balance on each bill from 3/16/through 8/16/Frontier explained payments made and credits issuedTotal credits of $issued from 2/16/through 8/16/Payments made were a total of from 2/16/through 8/16/No additional credits will be issuedThe charges are accurate and early termination fee is validWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted Frontier after receiving email from Revdex.com, the account balance remains at ($70.89), no credits have been issued, account is still open! Regards, [redacted]
Frontier has investigated the complaint and offers the following response: Frontier has issued a credit for $100.00, which will appear on Ms***’s bill in the next one or two billing cyclesFrontier called and left a voice message with these details
Frontier CommunicationsThank you for referring the complaint of Steven [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is being billed in error for FIOS Video Boxes that he does not have Frontier has investigated the above statements and offers the following response:Frontier Investigated and found that Mr [redacted] has been credited monthly for the additional boxes, but they were not removed from the account.Frontier issued an order on March 24, to remove the additional boxes on Mr [redacted] ’s account.Frontier issued $for the additional boxes billed on the March 13, Bill Date, which will post on the April 13, bill date.A Frontier representative spoke with Mr [redacted] to review the account findings and was satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: · Ms [redacted] states she contacted Frontier to transfer her services to a new address on 4/29/and was advised the first available appointment was 5/4/ Ms [redacted] states no technician was dispatched, that the appointment was rescheduled for 5/13/but the technician went to the old address first but then was unable to install service at the new address once onsite· Ms [redacted] cancelled her service as a result of her issues moving and states she is still being billed in July Frontier has investigated the above statements and offers the following response: · Account review shows Ms [redacted] had existing FiOS service and a transfer order was placed on 4/28/with a due date of 5/4/to her new locationAccount review shows the transfer was not completed on 5/4/as scheduled because FiOS was not available at Ms [redacted] ’s new location and this order was deactivated Account review shows a new installation date was set for 5/13/however the technician was dispatched to the previous address in error and was unable to complete the installation at the new location because FiOS was not available· Account review shows Ms [redacted] contacted Frontier on 6/9/because she was still receiving bills and an order was placed to cancel her service Ms [redacted] is owed credit in the amount of $from 4/28/which was the date of the original transfer request to 6/9/when the account was cancelledCredit in the amount of $was issued on 5/10/The remaining credit owed in the amount of $has been applied to the account on 7/26/as well as an additional $courtesy adjustment for the issues Ms [redacted] experienced Ms [redacted] will receive a refund in the amount of $after the 8/7/bill generates We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Revdex.com: Sport but the business has NOT contacted me at all I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she received a notice from Frontier for her past-due billMs [redacted] had not paid this bill yet as she was waiting for un-returned equipment fees to be refunded firstTo avoid service interruption, Ms [redacted] went ahead and paid the amount subject to disconnect anywaySeveral days later, she came home to all services suspendedWhen Ms [redacted] contacted Frontier to find out what had happened, she was told that she would need to pay the entire amount due in order to have services restoredMs [redacted] would like services restored and any disconnection fees waived by the company, Frontier has investigated the above statements and offers the following response: · Frontier records confirm a disconnect notice for the total account balance was sent on 10/26/with the amount subject to disconnect of $9.63, due on 11/10/On 11/10/2017, Ms [redacted] paid $· On 11/22/2017, Ms [redacted] paid the remaining balance due and the services were restored that day· To date, Frontier has applied a total credit of $to the account for two reconnect fees on her 10/25/and 11/25/statements as well as a late feeThis credit will be applied to MsTurner’s current balance for her 11/25/statement and will reflect in full on the 12/25/statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Money were charged from my bank account., because I have automated pavementThey refund me money to frontier accountI have creditI asked them to refund money to my bank account or send me checkThey refuse to do itThey left money on frontier accou t for future payments
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that the speed of her Frontier internet service, at megabits per second is unacceptable She also advises that for the past nights, the internet no longer works after 9:pm Ms [redacted] advises that Frontier needs to fix the problem with the slow internet speeds Frontier has investigated the above statements and offers the following response: Frontier advises that a technician was sent to the customer’s home on July 3, The notes on the repair ticket state that the cable line tested clean, and that Ms***’s internet speed is provisioned at megabits per secondFrontier advises that the technician spoke with Ms [redacted] and advised her that the problems she’s been having with the internet at night may be due to congestion on the network Frontier sent an email to Ms [redacted] on July 5, 2017, to which she responded and confirmed that she did meet with the technician She also advised that the internet service has not worked for the past nights Frontier responded and informed her that a credit of $has been issued to her account to compensate for the service outages that she had been experiencing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he would like Frontier’s Mps internet service at the new customer rateFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account that it is ineligible to receive the new customer promotional pricing due to the account being established several months agoFrontier has spoken to [redacted] on December 8, and has advised [redacted] the account is not eligible for new customer pricing for the Mps internet serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But I will keep an eye out to make sure that the $is not charged later since the guy I spoke with stated I would get the fee Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Mr [redacted] initially subscribed to Frontier’s Simply 100/FiOS Internet for the monthly reoccurring charge of $ before taxes and surchargesOn February 21, Mr [redacted] contacted Frontier and upgraded his service adding phone and TVFrontier has record that the triple play price quote for Unlimited Phone, 100/FiOS Internet and Prime TV was $plus taxes and surchargesA Frontier consultant has been in direct contact with Mr [redacted] and advised we cannot offer the triple play package for plus taxMr [redacted] agreed to downgrade his Frontier service to Simply 100/FiOS and Prime TV removing the Unlimited PhoneThe monthly recurring charge is in the amount of $before taxes and surcharges We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] ’s service went out again Frontier has investigated the above statements and offers the following response: Frontier found that a repair ticket for noise on the line was opened July 8, The issue was cleared on July 10, Frontier spoke with Mary [redacted] on July 17, and issued credit for time out of serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Rebuttal states that: · Mr [redacted] advises he would like a copy of the request submitted to the credit bureau to update the credit inquires· Mr [redacted] advises the Frontier representative he spoke with could not access the previous order that was deactivated in error· Mr [redacted] advises he is unsatisfied with the credit amount given for the missed commitmentsFrontier has investigated the above statements and offers the following response: · Frontier advises a copy of the request submitted to the credit bureau cannot be provided as it is an electronic form· Frontier advises Mr [redacted] to check his credit report for updates· Frontier advises the order Mr [redacted] is referring to was deactivated out of the Frontier system and cannot be retrievedThe account number Mr [redacted] has provided has been reassigned to another customer· Frontier advises per Frontier’s terms and conditions Frontier is not responsible for lost wages, business opportunities, punitive or exemplary damages, or attorney feesFrontier’s terms and conditions can be viewed at Frontier.com/corporate/terms· Frontier advises as a courtesy Frontier has credited Mr [redacted] for his first three months of service with Frontier, due to the inconveniences he experienced· Frontier advises no further credit can be issued regarding this matterWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] was solicited by a Door to Door Salesperson for Verizon and was told that he had days to try the service and if cancelled would not be charged an Early Termination Fee He states installed the service on 3/18/and cancelled on 3/30/ Frontier has investigated the above statements and offers the following response: Frontier reached out to the customer and informed him that an adjustment of $had been applied to his account and the balance was only $that was due by 7/13/ [redacted] was satisfied and stated okay to close the claim We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is upset that his bill rates increased Mr [redacted] is upset that his FIOS Data speeds have are slower when he requested a higher speed Frontier has investigated the above statements and offers the following response:Frontier investigated and shows MrMitchell’s promotions were expiring, so he was changed to a different rate, and a courtesy credit of $was issued to his account which posted on December 22, 2016.Frontier records show a trouble report was generated on December 10, as the service stopped working and was restored on December 15, 2016.The technician was unable to reach Mr [redacted] to test the line completely.A Frontier Tech support representative has been unsuccessful multiple times in reaching Mr [redacted] to assist with his speed concern due to a message on his contact number that states (This number is not receiving calls at this time please try again later).Should Mr [redacted] continue to have FIOS Speed concerns he would need to contact our technical support department for assistance at 1/###-###-####.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer RelationsTelephone Number: ###-###-#### Ext [redacted] Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mrs [redacted] TV package was switched without her approval Frontier has investigated the above statements and offers the following response: • Frontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution • The information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, sales, tech support, and the order historyFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter