Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his telephone service was temporarily disconnected without prior noticeMr [redacted] would like an explanation as to why his account was temporarily disconnected without noticeFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that calls were made to Mr [redacted] on July and July 21, informing him of the balance subject to disconnectFrontier review the account and we show last payment made on account was on April and it was a partial payment.Frontier called and spoke with Mr [redacted] and advised of the policy and procedure for disconnects due to non-paymentMr [redacted] states he did receive calls informing him of the past due balance that was subject for disconnectWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Lavitta N [redacted] Department: Customer Relations Telephone Number:
Our records indicate this account was established under the name of [redacted] with an install date of June 21, 2016.Install was rescheduled for June 23, Tech arrived but was unsuccessful getting passed the gate in drive wayTech attempted to call customer but no one answeredJune 24, tech was dispatched to address around 10am, and was not able to get past gateCalled contact number and left message for customerThe order to transfer Mrs [redacted] services from address to another was caused by software and programing issues We understand this has had an astonishing effect on our customer We are committed to working through the challenges and restoring your faith in our company.$in total credits has been applied to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he has had issues with Frontier since he started serviceHe was not told that his original order to start service had been canceledHe was promised a $credit because of the error but never received itHe states that he is supposed be receiving MBPS and only receiving MBPS Frontier has investigated the above statements and offers the following response: Frontier reports that we have issued a onetime $credit to the customer’s account for the error of canceling his orderFrontier also reviewed the original call with the representative and he was quoted installation fees of $He was quoted $with the Broadband Ultra speed and the Digital Unlimited phone package, but he cannot get that speed due to the equipment at his addressThe price will be $plus taxes with the as fast as speed of 6MBPSFrontier has issued total credits to the customer in the amount of $for the phone outage and the difference in the two speedsWe also issued credits included in that price for TV channels that should not have been charged to the customerFrontier spoke to Mr [redacted] on several occasionsWe did try again to discuss his Internet issues after he had a chance to talk to the technical department but we have not been able to reach him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] was solicited by a Door to Door Salesperson for Verizon and was told that he had days to try the service and if cancelled would not be charged an Early Termination Fee He states installed the service on 3/18/and cancelled on 3/30/ Frontier has investigated the above statements and offers the following response: Frontier reached out to the customer and informed him that an adjustment of $had been applied to his account and the balance was only $that was due by 7/13/ [redacted] was satisfied and stated okay to close the claim We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mrs [redacted] TV package was switched without her approval Frontier has investigated the above statements and offers the following response: • Frontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution • The information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, sales, tech support, and the order historyFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Frontier has investigated the above statements and offers the following response: Mr [redacted] initially subscribed to Frontier’s Simply 100/FiOS Internet for the monthly reoccurring charge of $ before taxes and surchargesOn February 21, Mr [redacted] contacted Frontier and upgraded his service adding phone and TVFrontier has record that the triple play price quote for Unlimited Phone, 100/FiOS Internet and Prime TV was $plus taxes and surchargesA Frontier consultant has been in direct contact with Mr [redacted] and advised we cannot offer the triple play package for plus taxMr [redacted] agreed to downgrade his Frontier service to Simply 100/FiOS and Prime TV removing the Unlimited PhoneThe monthly recurring charge is in the amount of $before taxes and surcharges We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and determined that the quote was given in error.Frontier has issued a onetime adjustment in regards to above as a courtesy.Frontier spoke with Mr [redacted] and advised of the above We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] ’s service went out again Frontier has investigated the above statements and offers the following response: Frontier found that a repair ticket for noise on the line was opened July 8, The issue was cleared on July 10, Frontier spoke with Mary [redacted] on July 17, and issued credit for time out of serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the complaint and offers the following response: Frontier has issued a credit for $100.00, which will appear on Ms***’s bill in the next one or two billing cyclesFrontier called and left a voice message with these details
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: Mr [redacted] states since the transition from Verizon to Frontier on April 1, he has experienced and outage with his Frontier Internet and television servicesFrontier has investigated the above statements and offers the following response: On April 15, Mr [redacted] reported his Frontier Internet and television outage On April 15, a Frontier technician was out to Mr [redacted] ’s location to resolve his issue The Frontier technician had to synched Mr [redacted] ’s Frontier Internet and television services into Frontier’s systems Mr [redacted] had called again on April 26, to report an outage with his Frontier Internet and television services On May 4, a Frontier technician met face to face with Mr [redacted] to resolve his outage by re-synching Mr [redacted] ’s services into Frontier’s systems As of today, May 5, I have spoken with Mr, [redacted] and he confirmed his services are working properly I have apologized to Mr [redacted] for the inconvenience that he had experienced with Frontier and I have issued a credit in the amount of $to Mr [redacted] ’s Frontier account for his outage and the inconvenience that he had experienced Mr [redacted] has my direct number to contact me, ###-###-####, if he has any further issues Mr [redacted] is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she did not order Internet service with FrontierMs [redacted] would like the charge of $creditedFrontier has investigated the above statements and offers the following response: Frontier reports that after the original call review, on January 22, Ms [redacted] called to set up her Direct TV order and at that time the agent advised Ms [redacted] that the Internet would be set up with FrontierShe agreed on that call to the Frontier Internet service.Frontier closed Ms [redacted] ’s account for the Internet as of February 12, Frontier has issued a credit of $as a courtesy since there was no usage of the Internet done by Ms [redacted] .Frontier spoke to Mr [redacted] , Ms [redacted] ’s father on May 1, and he is aware of the credit issuedWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami Lee Department: Customer Relations
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like the Early Termination fee waived and bill corrected Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on August 22, Frontier explained that we are unable to waive the early termination fee and it is a valid chargeFrontier explained passed balance on each bill from 3/16/through 8/16/Frontier explained payments made and credits issuedTotal credits of $issued from 2/16/through 8/16/Payments made were a total of from 2/16/through 8/16/No additional credits will be issuedThe charges are accurate and early termination fee is validWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI spoke to the woman from Frontier and was told I would be put in a year service agreement with this $credit per month and it would be back dated until June from when I started serviceI was also told I would receive an email to get my $gift cardSince then I haven't received my gift card, any credits, and now was sent a $battery that I didn't orderI spoke to customer service today 10-24-and after arguing with the customer service rep for over an hour and e asking several times to talk to corporate I finally gave upHe said he made notes to have it fixed for next month but quite frankly that's what I'm told every time I callNow I have to send the battery back I didn't order and pay the charge and wait to get credited back when they get it backI was fine with the agreement but not for a year it was for yearsThe full amount of the service agreement But they haven't done anything they said they were going to do and are sending me things I didn't order againI will agree to the $credit if they backdate it until June and the full rest of the service agreementI also want my $gift cardI'm only asking for what I was told I would get when signing up Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he would like Frontier’s Mps internet service at the new customer rateFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account that it is ineligible to receive the new customer promotional pricing due to the account being established several months agoFrontier has spoken to [redacted] on December 8, and has advised [redacted] the account is not eligible for new customer pricing for the Mps internet serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Money were charged from my bank account., because I have automated pavementThey refund me money to frontier accountI have creditI asked them to refund money to my bank account or send me checkThey refuse to do itThey left money on frontier accou t for future payments
Revdex.com: Sport but the business has NOT contacted me at all I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted Frontier after receiving email from Revdex.com, the account balance remains at ($70.89), no credits have been issued, account is still open! Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is upset that his bill rates increased Mr [redacted] is upset that his FIOS Data speeds have are slower when he requested a higher speed Frontier has investigated the above statements and offers the following response:Frontier investigated and shows MrMitchell’s promotions were expiring, so he was changed to a different rate, and a courtesy credit of $was issued to his account which posted on December 22, 2016.Frontier records show a trouble report was generated on December 10, as the service stopped working and was restored on December 15, 2016.The technician was unable to reach Mr [redacted] to test the line completely.A Frontier Tech support representative has been unsuccessful multiple times in reaching Mr [redacted] to assist with his speed concern due to a message on his contact number that states (This number is not receiving calls at this time please try again later).Should Mr [redacted] continue to have FIOS Speed concerns he would need to contact our technical support department for assistance at 1/###-###-####.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer RelationsTelephone Number: ###-###-#### Ext [redacted] Fax Number: ###-###-####
Frontier CommunicationsThank you for referring the complaint of Steven [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is being billed in error for FIOS Video Boxes that he does not have Frontier has investigated the above statements and offers the following response:Frontier Investigated and found that Mr [redacted] has been credited monthly for the additional boxes, but they were not removed from the account.Frontier issued an order on March 24, to remove the additional boxes on Mr [redacted] ’s account.Frontier issued $for the additional boxes billed on the March 13, Bill Date, which will post on the April 13, bill date.A Frontier representative spoke with Mr [redacted] to review the account findings and was satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer Relations
The base bundle credit correctly showed on billOther charges applyThere will be no ETF; the customer is responsible to pay $for days of service
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his telephone service was temporarily disconnected without prior noticeMr [redacted] would like an explanation as to why his account was temporarily disconnected without noticeFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that calls were made to Mr [redacted] on July and July 21, informing him of the balance subject to disconnectFrontier review the account and we show last payment made on account was on April and it was a partial payment.Frontier called and spoke with Mr [redacted] and advised of the policy and procedure for disconnects due to non-paymentMr [redacted] states he did receive calls informing him of the past due balance that was subject for disconnectWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Lavitta N [redacted] Department: Customer Relations Telephone Number:
Our records indicate this account was established under the name of [redacted] with an install date of June 21, 2016.Install was rescheduled for June 23, Tech arrived but was unsuccessful getting passed the gate in drive wayTech attempted to call customer but no one answeredJune 24, tech was dispatched to address around 10am, and was not able to get past gateCalled contact number and left message for customerThe order to transfer Mrs [redacted] services from address to another was caused by software and programing issues We understand this has had an astonishing effect on our customer We are committed to working through the challenges and restoring your faith in our company.$in total credits has been applied to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he has had issues with Frontier since he started serviceHe was not told that his original order to start service had been canceledHe was promised a $credit because of the error but never received itHe states that he is supposed be receiving MBPS and only receiving MBPS Frontier has investigated the above statements and offers the following response: Frontier reports that we have issued a onetime $credit to the customer’s account for the error of canceling his orderFrontier also reviewed the original call with the representative and he was quoted installation fees of $He was quoted $with the Broadband Ultra speed and the Digital Unlimited phone package, but he cannot get that speed due to the equipment at his addressThe price will be $plus taxes with the as fast as speed of 6MBPSFrontier has issued total credits to the customer in the amount of $for the phone outage and the difference in the two speedsWe also issued credits included in that price for TV channels that should not have been charged to the customerFrontier spoke to Mr [redacted] on several occasionsWe did try again to discuss his Internet issues after he had a chance to talk to the technical department but we have not been able to reach him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] was solicited by a Door to Door Salesperson for Verizon and was told that he had days to try the service and if cancelled would not be charged an Early Termination Fee He states installed the service on 3/18/and cancelled on 3/30/ Frontier has investigated the above statements and offers the following response: Frontier reached out to the customer and informed him that an adjustment of $had been applied to his account and the balance was only $that was due by 7/13/ [redacted] was satisfied and stated okay to close the claim We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: • Mrs [redacted] TV package was switched without her approval Frontier has investigated the above statements and offers the following response: • Frontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution • The information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, sales, tech support, and the order historyFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Frontier has investigated the above statements and offers the following response: Mr [redacted] initially subscribed to Frontier’s Simply 100/FiOS Internet for the monthly reoccurring charge of $ before taxes and surchargesOn February 21, Mr [redacted] contacted Frontier and upgraded his service adding phone and TVFrontier has record that the triple play price quote for Unlimited Phone, 100/FiOS Internet and Prime TV was $plus taxes and surchargesA Frontier consultant has been in direct contact with Mr [redacted] and advised we cannot offer the triple play package for plus taxMr [redacted] agreed to downgrade his Frontier service to Simply 100/FiOS and Prime TV removing the Unlimited PhoneThe monthly recurring charge is in the amount of $before taxes and surcharges We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and determined that the quote was given in error.Frontier has issued a onetime adjustment in regards to above as a courtesy.Frontier spoke with Mr [redacted] and advised of the above We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] ’s service went out again Frontier has investigated the above statements and offers the following response: Frontier found that a repair ticket for noise on the line was opened July 8, The issue was cleared on July 10, Frontier spoke with Mary [redacted] on July 17, and issued credit for time out of serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the complaint and offers the following response: Frontier has issued a credit for $100.00, which will appear on Ms***’s bill in the next one or two billing cyclesFrontier called and left a voice message with these details
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: Mr [redacted] states since the transition from Verizon to Frontier on April 1, he has experienced and outage with his Frontier Internet and television servicesFrontier has investigated the above statements and offers the following response: On April 15, Mr [redacted] reported his Frontier Internet and television outage On April 15, a Frontier technician was out to Mr [redacted] ’s location to resolve his issue The Frontier technician had to synched Mr [redacted] ’s Frontier Internet and television services into Frontier’s systems Mr [redacted] had called again on April 26, to report an outage with his Frontier Internet and television services On May 4, a Frontier technician met face to face with Mr [redacted] to resolve his outage by re-synching Mr [redacted] ’s services into Frontier’s systems As of today, May 5, I have spoken with Mr, [redacted] and he confirmed his services are working properly I have apologized to Mr [redacted] for the inconvenience that he had experienced with Frontier and I have issued a credit in the amount of $to Mr [redacted] ’s Frontier account for his outage and the inconvenience that he had experienced Mr [redacted] has my direct number to contact me, ###-###-####, if he has any further issues Mr [redacted] is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she did not order Internet service with FrontierMs [redacted] would like the charge of $creditedFrontier has investigated the above statements and offers the following response: Frontier reports that after the original call review, on January 22, Ms [redacted] called to set up her Direct TV order and at that time the agent advised Ms [redacted] that the Internet would be set up with FrontierShe agreed on that call to the Frontier Internet service.Frontier closed Ms [redacted] ’s account for the Internet as of February 12, Frontier has issued a credit of $as a courtesy since there was no usage of the Internet done by Ms [redacted] .Frontier spoke to Mr [redacted] , Ms [redacted] ’s father on May 1, and he is aware of the credit issuedWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami Lee Department: Customer Relations
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like the Early Termination fee waived and bill corrected Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on August 22, Frontier explained that we are unable to waive the early termination fee and it is a valid chargeFrontier explained passed balance on each bill from 3/16/through 8/16/Frontier explained payments made and credits issuedTotal credits of $issued from 2/16/through 8/16/Payments made were a total of from 2/16/through 8/16/No additional credits will be issuedThe charges are accurate and early termination fee is validWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI spoke to the woman from Frontier and was told I would be put in a year service agreement with this $credit per month and it would be back dated until June from when I started serviceI was also told I would receive an email to get my $gift cardSince then I haven't received my gift card, any credits, and now was sent a $battery that I didn't orderI spoke to customer service today 10-24-and after arguing with the customer service rep for over an hour and e asking several times to talk to corporate I finally gave upHe said he made notes to have it fixed for next month but quite frankly that's what I'm told every time I callNow I have to send the battery back I didn't order and pay the charge and wait to get credited back when they get it backI was fine with the agreement but not for a year it was for yearsThe full amount of the service agreement But they haven't done anything they said they were going to do and are sending me things I didn't order againI will agree to the $credit if they backdate it until June and the full rest of the service agreementI also want my $gift cardI'm only asking for what I was told I would get when signing up Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he would like Frontier’s Mps internet service at the new customer rateFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account that it is ineligible to receive the new customer promotional pricing due to the account being established several months agoFrontier has spoken to [redacted] on December 8, and has advised [redacted] the account is not eligible for new customer pricing for the Mps internet serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Money were charged from my bank account., because I have automated pavementThey refund me money to frontier accountI have creditI asked them to refund money to my bank account or send me checkThey refuse to do itThey left money on frontier accou t for future payments
Revdex.com: Sport but the business has NOT contacted me at all I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted Frontier after receiving email from Revdex.com, the account balance remains at ($70.89), no credits have been issued, account is still open! Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is upset that his bill rates increased Mr [redacted] is upset that his FIOS Data speeds have are slower when he requested a higher speed Frontier has investigated the above statements and offers the following response:Frontier investigated and shows MrMitchell’s promotions were expiring, so he was changed to a different rate, and a courtesy credit of $was issued to his account which posted on December 22, 2016.Frontier records show a trouble report was generated on December 10, as the service stopped working and was restored on December 15, 2016.The technician was unable to reach Mr [redacted] to test the line completely.A Frontier Tech support representative has been unsuccessful multiple times in reaching Mr [redacted] to assist with his speed concern due to a message on his contact number that states (This number is not receiving calls at this time please try again later).Should Mr [redacted] continue to have FIOS Speed concerns he would need to contact our technical support department for assistance at 1/###-###-####.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer RelationsTelephone Number: ###-###-#### Ext [redacted] Fax Number: ###-###-####
Frontier CommunicationsThank you for referring the complaint of Steven [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is being billed in error for FIOS Video Boxes that he does not have Frontier has investigated the above statements and offers the following response:Frontier Investigated and found that Mr [redacted] has been credited monthly for the additional boxes, but they were not removed from the account.Frontier issued an order on March 24, to remove the additional boxes on Mr [redacted] ’s account.Frontier issued $for the additional boxes billed on the March 13, Bill Date, which will post on the April 13, bill date.A Frontier representative spoke with Mr [redacted] to review the account findings and was satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N*** Department: Customer Relations