Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: customer cancelled online bill pay and not receiving bills nowFrontier has investigated the above statements and offers the following response:Online bill pay was cancelled for customer, it takes 30days from cancellation to start receiving bills in mailI will follow up with the customer in March to make sure she receives the bill The billing address is correct, I informed [redacted] , to inform her daughter, [redacted] of the call back.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I provided information on billing at the address in question and at our next address and told Frontier that we never used Frontier for anything at any time during our time in Texas including when we lived at WRiver DriveWhen Frontier left me a message they suggested this was not fraud and that I would owe the full amount requestedWe provided everything possible to Frontier and are still left owing over $for a service that was never provided to us and that we never usedOur file has now been provided to a collection agency as soon as I filed the Revdex.com complaintHow can a company never receive payment on an account over years and years after supposed origination send the first letter of payment defaultThis makes no sense but Frontier refuses to consider any facts in this issueI feel forced to pay them to take this off our credit record but am concerned that a firm can abuse a supposed customer like this Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has paid off $back balance with Frontier but it still appears on his credit report that she has not paid itShe would like Frontier to report to the credit bureau that she paid the past due balance and mail her a copy of her statement stating that her account has been paid in full Frontier has investigated the above statements and offers the following response: Frontier attempted to contact Ms [redacted] on December 5th, 6th and 7th to discuss the complaintEach time we called her we got her voice mail and left messages with our contact informationWe have had no return calls from herFrontier has sent a call me letter today to Ms*** We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications Complaint Number: [redacted] Frontier has received the following complaint : [redacted] alleges that he does not owe the $due on his closed account because he paid in advance on September 20, Frontier has investigated the above statements and offers the following response: Frontier records show that a payment was made on September 20, in the amount of $ This is the amount of the August 21, to September 20, statementOn September 21, the customer was billed $for the time period through October 20, 2017.Frontier records further show that the customer ported out his service on September 27, On October 21, the closing statement generated issuing credit from September 27, through to October 20, and leaving a balance of $due on November 14, 2017.Frontier's position is unchanged Frontier records are correct and the balance is $ Please review September and October Statements attachedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer RelationsContact: ###-###-####
Frontier confirms a Frontier technician reset the services and confirmed internet was up and running properly August 24, 2017.Frontier issued credit to the account for time out of serviceFrontier attempted to reach Ms [redacted] but was unsuccessfulFrontier left a message for Ms [redacted] that included direct contact information We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] indicates that her account was renewed without her approvalMs [redacted] indicates that Frontier improperly charged her an early termination feeFrontier offers the following response: Frontier advises that Ms [redacted] ’s Frontier account was automatically renewed on October 13, Frontier offers this automatic renewal service as a courtesy in order to allow our customers to continue to receive monthly credits and discountsFrontier lists the existence of the contract term plan and the end date as well as the automatic renewal policy on each monthly invoiceThe automatic renewal was disclosed to the customer on August 7, 2016, September 7, 2016, and October 7, bills In addition, the existence of the term plan and its end date was disclosed to the customer in her June 7, and July 7, bills.Frontier advises that Ms [redacted] cancelled her service on August 2, 2017.Frontier advises that Ms [redacted] ’s final statement generated on August 7, advising she was billed a $Early Termination FeeFrontier advises that after proration Ms [redacted] has a remaining balance on the account for $98.71.Frontier spoke with Ms [redacted] on April 16, and explained the information aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this may not resolve my complaint For your reference, details of the offer I reviewed appear below -The final invoice has not been delivered via regular USPS mail Once it is received, I understand that the total could be less once they prorate out any unused portion of the month -Katie from Frontier committed that I would not be charged an early termination fee I am waiting to see my final invoice to make sure that this is accurately reflected.-Once I see this final invoice, I can better judge if it is accurate Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he wants a refund of $that he paid because his services were not turned back on after speaking to numerous departments Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s services were disconnected due to non-payment on January 23, and Mr [redacted] made his payment for the full amount due on the account which was $The payment covered charges from November 1, to January 31, Mr [redacted] ’s services were reconnected within hours after his payment was posted to the account.Frontier advises that we will not be refunding the $payment that Mr [redacted] made since that was for services rendered from November 1, to January 31, 2017.Frontier advises that we were unable to contact Mr [redacted] after several attempts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] states he has names and dates of over times trying to resolve Frontier overbilling him and mentions that he spoke at least five times to supervisors who stated it would be resolved [redacted] stated Frontier added DISH Satellite TV to his account on a minimum plan in October and he should have received local channels and major networks at a low costIn December [redacted] notified Frontier he was not happy with DISH and requested to disconnect themHe was told he had to contact DISH directly to cancel [redacted] states DISH refused to disconnect so he called Frontier backFrontier told him they could separate the billing so that DISH would just bill him directly and he would have to continue to negotiate directly with DISHFrontier continued to bill him for DISH for the next four monthsDuring this time Frontier increased our bill from to per month all done without our approval or knowledgeImmediately we were able to get Dish to agree there was no contract between us and that they stopped all service and credited us for services from May All bills were deleted and equipment was returned to DISH NetworkFrontier continued to bill us for DISH Network for more monthsUntil the start of August We disputed these payments with Frontier every month with on average calls per monthEach time were promised an immediate solution to the over-billing [redacted] stated Frontier owes him for four months of service for DISH NetworkFrontier has investigated the above statements and offers the following response: Frontier has referred [redacted] complaint over to a supervisor per his requestPer supervisor request I am closing rebuttal due to three attempts made to reach [redacted] ***Messages left each time and supervisor’s direct name/number left so he can direct any further questions to supervisor directlyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that he has experienced as a result of the above matter
Revdex.com:In my frustration with Frontier I find that the end result was not as I had expectedHowever, I will accept the $refund presumably to arrive no more than days as stated in the email response I have copy-pasted from a Frontier representative as follows:On Feb 23, 9:AM, " [redacted] wroteGood Morning, I have ordered your refund check in the amount of $from our refunds team The expected delivery should be in to business daysI hope you find this information as satisfactory I again apologize about the billing trouble and inconvenience caused Your feedback has been used for training and system improvements.Thank you kindly,Lori F [redacted] Executive Customer RelationsFrontier Communications Regards, [redacted] ***I would like to add, my contact number ends in [redacted] and is not the ###-###-####
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states: Ms [redacted] explained she was advised of an installation fee when signing up for serviceTechnician damaged the brick on her home while installing service, which she had to pay to repair.Frontier has investigated the above statements and offers the following response:Records indicate on May 5, Ms [redacted] placed order # [redacted] to install internet service and states she was unaware of the feesA Frontier representative spoke with Ms [redacted] , submitted the request, and advised the fee is pending approvalRegarding the damage to her home, the technician’s Supervisor will be contacting her to resolve this issue though the appropriate channels.On 6/29, I made a contact attempt to discuss the above matter, however Ms [redacted] ’s voicemail has not been set up and I was unable to leave a messageWe trust that this information will assist you in closing this complaint We apologize for any inconvenience experienced as a result of the above matter.Frontier Communications: Detra S [redacted] Department: Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I received a phone message with phone number to call back plus a digit extI called that number with no success at allReceiving less than Mbps is unacceptableI want something done and a phone call with an accurate number to call back
Thank you for referring the complaint of Ms***- [redacted] to our office for reviewWe appreciate Ms***- [redacted] bringing this matter to our attention The Complaint states that: Ms***- [redacted] advised she requested to be month to month for her Frontier serviceFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms***- [redacted] on April 19, 2018, and reviewed accountFrontier confirmed Ms***-***’s account is month to month at $per monthWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms***- [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that Frontier has lost a payment that he made to his account Frontier has investigated the above statements and offers the following response: Frontier advises that on July 4, there was a payment posted to Mr [redacted] account in errorFrontier removed the payment from the account on January 24, 2017.Frontier advises that the balance on the account is correctFrontier spoke to Mr [redacted] on March 8, and Mr [redacted] was satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that his rate with Frontier was to be plus taxes however he received a bill of $Mr [redacted] states that a deposit was taken and he also did not agree to a credit checkMr [redacted] states he would like his deposit back and credit to his account to correct the bill Frontier has investigated the above statements and offers the following response: Frontier reviewed the case and we show that the account was credit $for missing discount which will post on the final statement.Frontier shows that a deposit was billed which would be credit back once the final bill post as long as there is no outstanding balance.Frontier has issued a onetime credit of $on the previous statement which will also post on the final bill.Frontier called to speak the Mr [redacted] and we were not able to reach the customer via the telephoneFrontier has sent a call me email.Frontier will follow up on the final bill We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Novus Healthcare to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that they are being billed for a line they did not request.Frontier has investigated the above statements and offers the following response:Frontier’s investigation found the service was installed on July of 2015; however, the account was being billed by another carrier.The records were corrected on July 11, and Frontier began billing for the service.Frontier deactivated the account on August 8, at Mr [redacted] ’s request.Frontier was unable to verify who placed the order and applied a credit of $to clear the account and there will be no credit reporting in regards to this account.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has further reviewed and found no notes indicating the customer called to have this service disconnected, the letters of proof were from landlord and they showed that Ms [redacted] sister had moved into this address on March 1st we reviewed account further and discovered that the service was being used up until frontier temporarily disconnected the account August frontier has advised customer that we will sustain all charges
Thank you for referring the complaint of [redacted] M [redacted] to our office for reviewWe appreciate [redacted] M [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] stated that she had been without landline service since October 28, She had been told that a repair technician would be out on October 29, and October 31, and no technician showed on either dayFrontier has investigated the above statements and offers the following response: Frontier found an open repair ticket due dated November 2, There was also an order to disconnect phone service that had been cancelledFrontier found that the phone service was not automatically reactivated when the disconnect order was cancelledPhone service was reactivated the evening of October 31, without having to send a technician to the premiseFrontier credited Ms [redacted] for time out of service plus a $goodwill creditWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] M [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time Frontier has investigated Ms [redacted] ’s account and has determined that Ms [redacted] resides in an area with a surplus of Internet users that could be affecting Internet service speedsDue to a surplus of WiFi traffic in her home or immediate area, WiFi network congestion could be affecting Internet service speedsFrontier advises that plugging devices directly into the router through a wired connection should address this issueThe highest Internet speed that Frontier can provide at this location is 320k Mbps at this time We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: customer cancelled online bill pay and not receiving bills nowFrontier has investigated the above statements and offers the following response:Online bill pay was cancelled for customer, it takes 30days from cancellation to start receiving bills in mailI will follow up with the customer in March to make sure she receives the bill The billing address is correct, I informed [redacted] , to inform her daughter, [redacted] of the call back.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I provided information on billing at the address in question and at our next address and told Frontier that we never used Frontier for anything at any time during our time in Texas including when we lived at WRiver DriveWhen Frontier left me a message they suggested this was not fraud and that I would owe the full amount requestedWe provided everything possible to Frontier and are still left owing over $for a service that was never provided to us and that we never usedOur file has now been provided to a collection agency as soon as I filed the Revdex.com complaintHow can a company never receive payment on an account over years and years after supposed origination send the first letter of payment defaultThis makes no sense but Frontier refuses to consider any facts in this issueI feel forced to pay them to take this off our credit record but am concerned that a firm can abuse a supposed customer like this Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she has paid off $back balance with Frontier but it still appears on his credit report that she has not paid itShe would like Frontier to report to the credit bureau that she paid the past due balance and mail her a copy of her statement stating that her account has been paid in full Frontier has investigated the above statements and offers the following response: Frontier attempted to contact Ms [redacted] on December 5th, 6th and 7th to discuss the complaintEach time we called her we got her voice mail and left messages with our contact informationWe have had no return calls from herFrontier has sent a call me letter today to Ms*** We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications Complaint Number: [redacted] Frontier has received the following complaint : [redacted] alleges that he does not owe the $due on his closed account because he paid in advance on September 20, Frontier has investigated the above statements and offers the following response: Frontier records show that a payment was made on September 20, in the amount of $ This is the amount of the August 21, to September 20, statementOn September 21, the customer was billed $for the time period through October 20, 2017.Frontier records further show that the customer ported out his service on September 27, On October 21, the closing statement generated issuing credit from September 27, through to October 20, and leaving a balance of $due on November 14, 2017.Frontier's position is unchanged Frontier records are correct and the balance is $ Please review September and October Statements attachedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer RelationsContact: ###-###-####
Frontier confirms a Frontier technician reset the services and confirmed internet was up and running properly August 24, 2017.Frontier issued credit to the account for time out of serviceFrontier attempted to reach Ms [redacted] but was unsuccessfulFrontier left a message for Ms [redacted] that included direct contact information We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] indicates that her account was renewed without her approvalMs [redacted] indicates that Frontier improperly charged her an early termination feeFrontier offers the following response: Frontier advises that Ms [redacted] ’s Frontier account was automatically renewed on October 13, Frontier offers this automatic renewal service as a courtesy in order to allow our customers to continue to receive monthly credits and discountsFrontier lists the existence of the contract term plan and the end date as well as the automatic renewal policy on each monthly invoiceThe automatic renewal was disclosed to the customer on August 7, 2016, September 7, 2016, and October 7, bills In addition, the existence of the term plan and its end date was disclosed to the customer in her June 7, and July 7, bills.Frontier advises that Ms [redacted] cancelled her service on August 2, 2017.Frontier advises that Ms [redacted] ’s final statement generated on August 7, advising she was billed a $Early Termination FeeFrontier advises that after proration Ms [redacted] has a remaining balance on the account for $98.71.Frontier spoke with Ms [redacted] on April 16, and explained the information aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this may not resolve my complaint For your reference, details of the offer I reviewed appear below -The final invoice has not been delivered via regular USPS mail Once it is received, I understand that the total could be less once they prorate out any unused portion of the month -Katie from Frontier committed that I would not be charged an early termination fee I am waiting to see my final invoice to make sure that this is accurately reflected.-Once I see this final invoice, I can better judge if it is accurate Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he wants a refund of $that he paid because his services were not turned back on after speaking to numerous departments Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s services were disconnected due to non-payment on January 23, and Mr [redacted] made his payment for the full amount due on the account which was $The payment covered charges from November 1, to January 31, Mr [redacted] ’s services were reconnected within hours after his payment was posted to the account.Frontier advises that we will not be refunding the $payment that Mr [redacted] made since that was for services rendered from November 1, to January 31, 2017.Frontier advises that we were unable to contact Mr [redacted] after several attempts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: [redacted] states he has names and dates of over times trying to resolve Frontier overbilling him and mentions that he spoke at least five times to supervisors who stated it would be resolved [redacted] stated Frontier added DISH Satellite TV to his account on a minimum plan in October and he should have received local channels and major networks at a low costIn December [redacted] notified Frontier he was not happy with DISH and requested to disconnect themHe was told he had to contact DISH directly to cancel [redacted] states DISH refused to disconnect so he called Frontier backFrontier told him they could separate the billing so that DISH would just bill him directly and he would have to continue to negotiate directly with DISHFrontier continued to bill him for DISH for the next four monthsDuring this time Frontier increased our bill from to per month all done without our approval or knowledgeImmediately we were able to get Dish to agree there was no contract between us and that they stopped all service and credited us for services from May All bills were deleted and equipment was returned to DISH NetworkFrontier continued to bill us for DISH Network for more monthsUntil the start of August We disputed these payments with Frontier every month with on average calls per monthEach time were promised an immediate solution to the over-billing [redacted] stated Frontier owes him for four months of service for DISH NetworkFrontier has investigated the above statements and offers the following response: Frontier has referred [redacted] complaint over to a supervisor per his requestPer supervisor request I am closing rebuttal due to three attempts made to reach [redacted] ***Messages left each time and supervisor’s direct name/number left so he can direct any further questions to supervisor directlyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that he has experienced as a result of the above matter
Revdex.com:In my frustration with Frontier I find that the end result was not as I had expectedHowever, I will accept the $refund presumably to arrive no more than days as stated in the email response I have copy-pasted from a Frontier representative as follows:On Feb 23, 9:AM, " [redacted] wroteGood Morning, I have ordered your refund check in the amount of $from our refunds team The expected delivery should be in to business daysI hope you find this information as satisfactory I again apologize about the billing trouble and inconvenience caused Your feedback has been used for training and system improvements.Thank you kindly,Lori F [redacted] Executive Customer RelationsFrontier Communications Regards, [redacted] ***I would like to add, my contact number ends in [redacted] and is not the ###-###-####
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states: Ms [redacted] explained she was advised of an installation fee when signing up for serviceTechnician damaged the brick on her home while installing service, which she had to pay to repair.Frontier has investigated the above statements and offers the following response:Records indicate on May 5, Ms [redacted] placed order # [redacted] to install internet service and states she was unaware of the feesA Frontier representative spoke with Ms [redacted] , submitted the request, and advised the fee is pending approvalRegarding the damage to her home, the technician’s Supervisor will be contacting her to resolve this issue though the appropriate channels.On 6/29, I made a contact attempt to discuss the above matter, however Ms [redacted] ’s voicemail has not been set up and I was unable to leave a messageWe trust that this information will assist you in closing this complaint We apologize for any inconvenience experienced as a result of the above matter.Frontier Communications: Detra S [redacted] Department: Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I received a phone message with phone number to call back plus a digit extI called that number with no success at allReceiving less than Mbps is unacceptableI want something done and a phone call with an accurate number to call back
Thank you for referring the complaint of Ms***- [redacted] to our office for reviewWe appreciate Ms***- [redacted] bringing this matter to our attention The Complaint states that: Ms***- [redacted] advised she requested to be month to month for her Frontier serviceFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms***- [redacted] on April 19, 2018, and reviewed accountFrontier confirmed Ms***-***’s account is month to month at $per monthWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms***- [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that Frontier has lost a payment that he made to his account Frontier has investigated the above statements and offers the following response: Frontier advises that on July 4, there was a payment posted to Mr [redacted] account in errorFrontier removed the payment from the account on January 24, 2017.Frontier advises that the balance on the account is correctFrontier spoke to Mr [redacted] on March 8, and Mr [redacted] was satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that his rate with Frontier was to be plus taxes however he received a bill of $Mr [redacted] states that a deposit was taken and he also did not agree to a credit checkMr [redacted] states he would like his deposit back and credit to his account to correct the bill Frontier has investigated the above statements and offers the following response: Frontier reviewed the case and we show that the account was credit $for missing discount which will post on the final statement.Frontier shows that a deposit was billed which would be credit back once the final bill post as long as there is no outstanding balance.Frontier has issued a onetime credit of $on the previous statement which will also post on the final bill.Frontier called to speak the Mr [redacted] and we were not able to reach the customer via the telephoneFrontier has sent a call me email.Frontier will follow up on the final bill We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Novus Healthcare to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that they are being billed for a line they did not request.Frontier has investigated the above statements and offers the following response:Frontier’s investigation found the service was installed on July of 2015; however, the account was being billed by another carrier.The records were corrected on July 11, and Frontier began billing for the service.Frontier deactivated the account on August 8, at Mr [redacted] ’s request.Frontier was unable to verify who placed the order and applied a credit of $to clear the account and there will be no credit reporting in regards to this account.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has further reviewed and found no notes indicating the customer called to have this service disconnected, the letters of proof were from landlord and they showed that Ms [redacted] sister had moved into this address on March 1st we reviewed account further and discovered that the service was being used up until frontier temporarily disconnected the account August frontier has advised customer that we will sustain all charges
Thank you for referring the complaint of [redacted] M [redacted] to our office for reviewWe appreciate [redacted] M [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] stated that she had been without landline service since October 28, She had been told that a repair technician would be out on October 29, and October 31, and no technician showed on either dayFrontier has investigated the above statements and offers the following response: Frontier found an open repair ticket due dated November 2, There was also an order to disconnect phone service that had been cancelledFrontier found that the phone service was not automatically reactivated when the disconnect order was cancelledPhone service was reactivated the evening of October 31, without having to send a technician to the premiseFrontier credited Ms [redacted] for time out of service plus a $goodwill creditWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] M [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time Frontier has investigated Ms [redacted] ’s account and has determined that Ms [redacted] resides in an area with a surplus of Internet users that could be affecting Internet service speedsDue to a surplus of WiFi traffic in her home or immediate area, WiFi network congestion could be affecting Internet service speedsFrontier advises that plugging devices directly into the router through a wired connection should address this issueThe highest Internet speed that Frontier can provide at this location is 320k Mbps at this time We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”