Frontier Communications has received notification of a complaint from the above individual According to the complaint: Ms [redacted] advises that she has not received her refund from FrontierFrontier has investigated the above statements and offers the following response: Frontier advised that they spoke with Ms [redacted] and the refund was sent on February 21,to her old address.Frontier connected Ms [redacted] to Citi Bank so that they can assist in reissuing the refundIf Ms [redacted] has any additional questions, please contact the undersigned
On July 22, Frontier issued a refund check for a overpaymentOn July 25, Frontier spoke with Ms [redacted] advised the refund check would take approximately to days
Revdex.com: I was informed that my account would be credited for the months of disrupted service, totaling over $Now I've been told that they will only do monthsI am going iff of their word to make things right I also informed them that the system is running much better but still licking up so was giving more time to see if the fixes, which were done in the past, will continue to workI sent an email in reply to their credit offer asking why just the months but they did not respond but have responded to Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that Frontier unbundled his service with dishMr [redacted] states he lost his promotional rate price with DishMr [redacted] wants his account to reflect bundle with Frontier and dish Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that the account reflects bundle with dish and Frontier serviceFrontier contact Dish who advised that the only sent one statement and some credits have been issuedPlease contact Dish for details on charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr[redacted] states that his Frontier billing is higher than expected following a call to lower pricingFrontier has investigated the above statements and offers the following response: A review of this account shows that Mr [redacted] and his daughter called into Frontier on 11/21/to request a lower monthly billA review of the order shows that the order completed with an error resulting in charges of $for Showtime to bill to Mr***’s accountMr***’s billing following the requested order was also higher than his regular monthly rate due to prorated charges from the time of the order placement to the date of Mr***’s first full month of service following the changeThis resulted in month plus days of billing to occur on the December billing cycle.A Frontier representative has added adjustments to Mr***’s account for to offset the Showtime billing and $for an activation fee that Mr [redacted] was not quoted during the sales callA Frontier representative has spoken with Mr [redacted] and advised of these actionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states he has been billed incorrectly for services and is not getting internet speed he is paying forFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises that [redacted] wanted to go over the billing before deciding whether or not to continue to have service with Frontier.Frontier advises upon reviewing the account our records indicate that there is a balance coming forward on the September 25, statementFrontier advises that [redacted] states that he requested his television service be removed from his account for a due date of July 30, 2017.Frontier advises upon reviewing the account our records indicate [redacted] contacts Frontier to cancel his disconnection order on July 16, 2017.Frontier advises upon reviewing the account our records indicate on August 7, [redacted] places an order to remove the television service and retain the internet service with Frontier for installation date of August 26, 2017.Frontier advises that the charges on the account are correct.Frontier advises that it has spoken to [redacted] on October 4, and went over the billing with [redacted] and advised the current balance is correctFrontier advises that [redacted] has requested his internet service with Frontier to be disconnected.Frontier advises the remaining internet service will be disconnected and Frontier will follow up when the final bill is generated and review to ensure charges are correctWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that he was informed by Frontier that his final balance would be $129.73, as of the cancellation date of January 1, He also advises that he was erroneously billed $for the January 2, billing cycleMr [redacted] advises that his credit card was auto-debited in the amount of $and is expecting a refund of $that he overpaid in December He also advises that he will not pay the $that was billed in January Frontier has investigated the above statements and offers the following response: Frontier advises that the $credit that was applied to the customer’s account is reflected on the January 2, statementFrontier advises that the $balance on the January 2, statement is a result of some previous promotional discounts that were charged back to the customer’s account in error Frontier also advises that a credit was issued for all charges that were billed on the January 2, statement, and Mr [redacted] now has a credit balance of $that will be refunded back to himFrontier spoke with Mr [redacted] on January 9, and advised him of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he cancelled service with Frontier Communications on June 29th, but has continued to be billed for the servicesMr [redacted] states he received return boxes and returned Frontier’s equipment at the beginning of JulyMr [redacted] states he was billed again for Frontier service for the month of August and the bill was over $ He states he was told the charges would be corrected within a monthFrontier has investigated the above statements and offers the following response: On June 28, Mr [redacted] called Frontier to see if promised credits had been applied to his account before he canceled his service At this time, the credits were not posted to his accountHe also wanted to make sure that when the services are canceled, the order will reflect June 29th as the disconnect date.On June 29, an order was placed to disconnect Mr [redacted] ’ service, but was not completed as customer service wanted to re-confirm with Mr [redacted] .On July a Frontier representative tried to contact Mr [redacted] to confirm the disconnect, but was unable to reach himMr [redacted] was billed for July and August services as a result of the delay.On September 1, a disconnect order was issuedThis order also generated credit for most of the services billed past June 29th Manual credits have been applied in conjunction, bringing his balance to zero Frontier will send Mr [redacted] a statement reflecting a zero balance within daysWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Carla P [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] was quoted $however he was then advised it would be $ He wants the original price quote Frontier has investigated the above statements and offers the following response: Frontier has issued a bulk credit of $ $X months=$ Mr [redacted] was happy with resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like The Amazon gift card Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on December 7, and explained we reviewed Amazon gift card requirements and account does not meet qualificationFrontier explained that we are unable to honor the Amazon gift cardWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePLEASE NOTE One thing they have wrong is the payment that they are saying was wrong was done in April of not July of So I don't know if they are trying to make themselves look betterIt took them almost year to figure it out and they never sent me any info saying that it was there mistake that why I was one payment behindOver the last mths I have been told different things about my acct nothing about April payment in There customer service is terrible Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he was overcharged for services and was advised he would receive a $creditFrontier has investigated the above statements and offers the following response: Records show the account is listed under [redacted] ***.Frontier advises Ms***'s subscribed FiOS 75/for $94.99, FiOS Quantum gateway router $for a total of $101.98.Research determined prior to [redacted] the account was listed under [redacted] ***, who received a discounted rate which expired January 26, 2017.Account notes failed to locate any documentation to support the claim of a $credit being applied.At this time no credits are forthcoming as they are not warrantedFrontier advises that attempts to reach Mr [redacted] were unsuccessfulWe trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number: [redacted] xt [redacted] Fax Number: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory as of right now however if I receive another letter from Frontier stating that I am past due or receive another bill I will be filing a complaint, again Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she filed a report with Frontier Communications starting on November 19, to get repairs made to their equipment so she could get the service she pays for each monthEach time Frontier calls her and tells her they fixed the lineBut she states that it is not fixedMs [redacted] states that she starting calling Frontier again in November about her landline and Internet going out againThey sent a technician out and he said he fixed the problem on December 12, The Internet still kept going off and on, but did not stay off for long periods of timeShe called Frontier again on December 19, and reported her landline out againThey told her that they would be out to fix it on December 20, 2016, but Frontier did not showShe called in to Frontier again to only find out that it would not be fixed that dayThey advised Ms [redacted] that they would escalate the trouble ticket due to medical issues with her husbandDuring this time of waiting for her service to get fixed, she never received a call from Frontier to tell her of the delaysThis bad service has been ongoing for at least three years and it is still not fixedAll she wants is to receive the service she pays for Frontier has investigated the above statements and offers the following response: Frontier has received four reports of outages with telephone and Internet from Ms [redacted] since October The latest outage was reported on December 19, Frontier submitted a repair ticket with a due date of December 23, Frontier reports that on December 28, there was no problem found on the lineThe appointment was missed on several days due to the work load in the areaFrontier spoke to Ms [redacted] on December 30, and she stated that the services were working todayMs [redacted] has received credits of $since October for the outages We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his final bill from FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed Mr [redacted] ’s account and determined that due to a system issue, Mr [redacted] was billed incorrectlyFrontier has issued an adjustment of $and the balance due on Mr [redacted] ’s account is $The final account balance covers charges from September 1, to September 30, 2017.Frontier advises that Mr [redacted] was pre bill for his services until the end of the account’s billing cycle.Frontier advises that attempts to reach Mr [redacted] were unsuccessfulFrontier sent an email to Mr [redacted] with direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: • Mr [redacted] is stating that he requested to cancel his Frontier phone service multiple times over the last years, however his account has not been cancelled and he continues to receive a bill • Mr [redacted] is requesting that his phone service is disconnected Frontier has investigated the above statements and offers the following response: • Frontier records show that on 1/4/Mr [redacted] requested to cancel service because he stated he was no longer using itThere is no prior record of a request to disconnect • Mr [redacted] ’s Frontier account was disconnected on 1/24/18, which is the last day of his billing cycle We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached the only bill received and they have not taken any money off for not having service nor have the providing the complete conversations about lack of speed, not having the correct serviceThe second tech being scheduled prior to Christmas on 12/to make sure I have correct serviceThis didn't call nor show upI called since I was not given the speed promisedI have attached also the collection letter they sentIt states clearly the last payments would be reported to credit bureauI never received a credit as they stated nor a final billI never received a box to send back the modem that was worthless as well.I was given poor services and promised it was the same as [redacted] speedI was lied to more than one timeThis is the reason I called and terminated servicesThey failed to provide services as statedNot to mention incorrect billing and not removing for the complete time I had no serviceI went weeks from having service I was to have, then not the right serviceThen told I can't get that in my areaIt should not have taken me months to finally find out I was lied to and told complete information by more than one of their customer service agentsThis is why I feel they should be refunding me for services not given periodLying about what is provided and stating it as the same as [redacted] blast when it truly was notPlease review my bill and the letterWhat they gave you is not the whole story at allThey even lie to the Revdex.com.Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that when he signed up for internet service from Frontier, he was told that the monthly rate would be $for the first year and then $for the second year and that he would also receive a $Visa gift cardMr [redacted] advises that when he received his first bill in January 2017, it came out to $ He then received his next bill in February with a total amount of $He also advises that every one of his monthly bills has been incorrect, going back to when his service first started in January 2017, and that the bills continue to reflect a past due balance carrying over from month to monthMr [redacted] advises that he needs to be credited for the amount that he was overbilled by FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] had been getting billed $each month for the internet service, and based on the account notes, should have been billed $per month This was a result of a promotional discount not being activated at the time the order was placed Frontier advises that the first bill was high because the customer was also billed $for a Personal Security Bundle and a $shipping and handling charge The bill cycle started January 10, 2017, so the customer was billed in advance for that billing cycle, plus $for a partial month of service dating back to the date that the service began, which was January 3, Frontier advises that the Personal Security Bundle was removed from Mr [redacted] ’s account on February 10, 2017, and backdated to February 1, 2017.Frontier advises that a credit was issued to the account in the amount of $on May 22, to erase the entire past due balance Frontier spoke with Mr [redacted] on May 22, 2017, and advised him that he will only need to pay his regular monthly charges of $for the May bill cycleMr [redacted] then requested cancellation of his Frontier internet service effective the final day of his billing cycle, which will be June 9, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that he was promised a rate of $for his bundle, however his bundle is billing $Mr [redacted] advises that he is awaiting a label to return his DSL router after cancellation of serviceMr [redacted] believes that he is being billed an exorbitant cost for the three and a half weeks that he had Frontier internet service Frontier has investigated the above statements and offers the following response: Frontier advises that a thorough audit has been done to Mr [redacted] ***’s billBased on the period of time that Mr [redacted] utilized Frontier internet service, his billing is accurate, including the charges for his routerFrontier advises that a return label is not needed for his DSL routerIt is not necessary for Mr [redacted] to return his routerFrontier advises that we spoke to Mr [redacted] on October 17, to advise of the above
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that Mr [redacted] is experiencing issues in getting his Frontier Internet service installedFrontier has investigated the above statements and offers the following response: Frontier dispatched a technician on June 1, to install Mr [redacted] ’s Frontier Internet serviceFrontier spoke with Mr [redacted] on June 1, who confirmed his Frontier Internet service is now workingFrontier issued Mr [redacted] a credit of $to his Frontier accountMr [redacted] knows to contact Mark H [redacted] at ###-###-#### at extension # [redacted] for any further issuesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications has received notification of a complaint from the above individual According to the complaint: Ms [redacted] advises that she has not received her refund from FrontierFrontier has investigated the above statements and offers the following response: Frontier advised that they spoke with Ms [redacted] and the refund was sent on February 21,to her old address.Frontier connected Ms [redacted] to Citi Bank so that they can assist in reissuing the refundIf Ms [redacted] has any additional questions, please contact the undersigned
On July 22, Frontier issued a refund check for a overpaymentOn July 25, Frontier spoke with Ms [redacted] advised the refund check would take approximately to days
Revdex.com: I was informed that my account would be credited for the months of disrupted service, totaling over $Now I've been told that they will only do monthsI am going iff of their word to make things right I also informed them that the system is running much better but still licking up so was giving more time to see if the fixes, which were done in the past, will continue to workI sent an email in reply to their credit offer asking why just the months but they did not respond but have responded to Revdex.com I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that Frontier unbundled his service with dishMr [redacted] states he lost his promotional rate price with DishMr [redacted] wants his account to reflect bundle with Frontier and dish Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that the account reflects bundle with dish and Frontier serviceFrontier contact Dish who advised that the only sent one statement and some credits have been issuedPlease contact Dish for details on charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr[redacted] states that his Frontier billing is higher than expected following a call to lower pricingFrontier has investigated the above statements and offers the following response: A review of this account shows that Mr [redacted] and his daughter called into Frontier on 11/21/to request a lower monthly billA review of the order shows that the order completed with an error resulting in charges of $for Showtime to bill to Mr***’s accountMr***’s billing following the requested order was also higher than his regular monthly rate due to prorated charges from the time of the order placement to the date of Mr***’s first full month of service following the changeThis resulted in month plus days of billing to occur on the December billing cycle.A Frontier representative has added adjustments to Mr***’s account for to offset the Showtime billing and $for an activation fee that Mr [redacted] was not quoted during the sales callA Frontier representative has spoken with Mr [redacted] and advised of these actionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states he has been billed incorrectly for services and is not getting internet speed he is paying forFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises that [redacted] wanted to go over the billing before deciding whether or not to continue to have service with Frontier.Frontier advises upon reviewing the account our records indicate that there is a balance coming forward on the September 25, statementFrontier advises that [redacted] states that he requested his television service be removed from his account for a due date of July 30, 2017.Frontier advises upon reviewing the account our records indicate [redacted] contacts Frontier to cancel his disconnection order on July 16, 2017.Frontier advises upon reviewing the account our records indicate on August 7, [redacted] places an order to remove the television service and retain the internet service with Frontier for installation date of August 26, 2017.Frontier advises that the charges on the account are correct.Frontier advises that it has spoken to [redacted] on October 4, and went over the billing with [redacted] and advised the current balance is correctFrontier advises that [redacted] has requested his internet service with Frontier to be disconnected.Frontier advises the remaining internet service will be disconnected and Frontier will follow up when the final bill is generated and review to ensure charges are correctWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that he was informed by Frontier that his final balance would be $129.73, as of the cancellation date of January 1, He also advises that he was erroneously billed $for the January 2, billing cycleMr [redacted] advises that his credit card was auto-debited in the amount of $and is expecting a refund of $that he overpaid in December He also advises that he will not pay the $that was billed in January Frontier has investigated the above statements and offers the following response: Frontier advises that the $credit that was applied to the customer’s account is reflected on the January 2, statementFrontier advises that the $balance on the January 2, statement is a result of some previous promotional discounts that were charged back to the customer’s account in error Frontier also advises that a credit was issued for all charges that were billed on the January 2, statement, and Mr [redacted] now has a credit balance of $that will be refunded back to himFrontier spoke with Mr [redacted] on January 9, and advised him of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he cancelled service with Frontier Communications on June 29th, but has continued to be billed for the servicesMr [redacted] states he received return boxes and returned Frontier’s equipment at the beginning of JulyMr [redacted] states he was billed again for Frontier service for the month of August and the bill was over $ He states he was told the charges would be corrected within a monthFrontier has investigated the above statements and offers the following response: On June 28, Mr [redacted] called Frontier to see if promised credits had been applied to his account before he canceled his service At this time, the credits were not posted to his accountHe also wanted to make sure that when the services are canceled, the order will reflect June 29th as the disconnect date.On June 29, an order was placed to disconnect Mr [redacted] ’ service, but was not completed as customer service wanted to re-confirm with Mr [redacted] .On July a Frontier representative tried to contact Mr [redacted] to confirm the disconnect, but was unable to reach himMr [redacted] was billed for July and August services as a result of the delay.On September 1, a disconnect order was issuedThis order also generated credit for most of the services billed past June 29th Manual credits have been applied in conjunction, bringing his balance to zero Frontier will send Mr [redacted] a statement reflecting a zero balance within daysWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Carla P [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] was quoted $however he was then advised it would be $ He wants the original price quote Frontier has investigated the above statements and offers the following response: Frontier has issued a bulk credit of $ $X months=$ Mr [redacted] was happy with resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like The Amazon gift card Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on December 7, and explained we reviewed Amazon gift card requirements and account does not meet qualificationFrontier explained that we are unable to honor the Amazon gift cardWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePLEASE NOTE One thing they have wrong is the payment that they are saying was wrong was done in April of not July of So I don't know if they are trying to make themselves look betterIt took them almost year to figure it out and they never sent me any info saying that it was there mistake that why I was one payment behindOver the last mths I have been told different things about my acct nothing about April payment in There customer service is terrible Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he was overcharged for services and was advised he would receive a $creditFrontier has investigated the above statements and offers the following response: Records show the account is listed under [redacted] ***.Frontier advises Ms***'s subscribed FiOS 75/for $94.99, FiOS Quantum gateway router $for a total of $101.98.Research determined prior to [redacted] the account was listed under [redacted] ***, who received a discounted rate which expired January 26, 2017.Account notes failed to locate any documentation to support the claim of a $credit being applied.At this time no credits are forthcoming as they are not warrantedFrontier advises that attempts to reach Mr [redacted] were unsuccessfulWe trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number: [redacted] xt [redacted] Fax Number: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory as of right now however if I receive another letter from Frontier stating that I am past due or receive another bill I will be filing a complaint, again Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she filed a report with Frontier Communications starting on November 19, to get repairs made to their equipment so she could get the service she pays for each monthEach time Frontier calls her and tells her they fixed the lineBut she states that it is not fixedMs [redacted] states that she starting calling Frontier again in November about her landline and Internet going out againThey sent a technician out and he said he fixed the problem on December 12, The Internet still kept going off and on, but did not stay off for long periods of timeShe called Frontier again on December 19, and reported her landline out againThey told her that they would be out to fix it on December 20, 2016, but Frontier did not showShe called in to Frontier again to only find out that it would not be fixed that dayThey advised Ms [redacted] that they would escalate the trouble ticket due to medical issues with her husbandDuring this time of waiting for her service to get fixed, she never received a call from Frontier to tell her of the delaysThis bad service has been ongoing for at least three years and it is still not fixedAll she wants is to receive the service she pays for Frontier has investigated the above statements and offers the following response: Frontier has received four reports of outages with telephone and Internet from Ms [redacted] since October The latest outage was reported on December 19, Frontier submitted a repair ticket with a due date of December 23, Frontier reports that on December 28, there was no problem found on the lineThe appointment was missed on several days due to the work load in the areaFrontier spoke to Ms [redacted] on December 30, and she stated that the services were working todayMs [redacted] has received credits of $since October for the outages We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing his final bill from FrontierFrontier has investigated the above statements and offers the following response: Frontier reviewed Mr [redacted] ’s account and determined that due to a system issue, Mr [redacted] was billed incorrectlyFrontier has issued an adjustment of $and the balance due on Mr [redacted] ’s account is $The final account balance covers charges from September 1, to September 30, 2017.Frontier advises that Mr [redacted] was pre bill for his services until the end of the account’s billing cycle.Frontier advises that attempts to reach Mr [redacted] were unsuccessfulFrontier sent an email to Mr [redacted] with direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: • Mr [redacted] is stating that he requested to cancel his Frontier phone service multiple times over the last years, however his account has not been cancelled and he continues to receive a bill • Mr [redacted] is requesting that his phone service is disconnected Frontier has investigated the above statements and offers the following response: • Frontier records show that on 1/4/Mr [redacted] requested to cancel service because he stated he was no longer using itThere is no prior record of a request to disconnect • Mr [redacted] ’s Frontier account was disconnected on 1/24/18, which is the last day of his billing cycle We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached the only bill received and they have not taken any money off for not having service nor have the providing the complete conversations about lack of speed, not having the correct serviceThe second tech being scheduled prior to Christmas on 12/to make sure I have correct serviceThis didn't call nor show upI called since I was not given the speed promisedI have attached also the collection letter they sentIt states clearly the last payments would be reported to credit bureauI never received a credit as they stated nor a final billI never received a box to send back the modem that was worthless as well.I was given poor services and promised it was the same as [redacted] speedI was lied to more than one timeThis is the reason I called and terminated servicesThey failed to provide services as statedNot to mention incorrect billing and not removing for the complete time I had no serviceI went weeks from having service I was to have, then not the right serviceThen told I can't get that in my areaIt should not have taken me months to finally find out I was lied to and told complete information by more than one of their customer service agentsThis is why I feel they should be refunding me for services not given periodLying about what is provided and stating it as the same as [redacted] blast when it truly was notPlease review my bill and the letterWhat they gave you is not the whole story at allThey even lie to the Revdex.com.Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that when he signed up for internet service from Frontier, he was told that the monthly rate would be $for the first year and then $for the second year and that he would also receive a $Visa gift cardMr [redacted] advises that when he received his first bill in January 2017, it came out to $ He then received his next bill in February with a total amount of $He also advises that every one of his monthly bills has been incorrect, going back to when his service first started in January 2017, and that the bills continue to reflect a past due balance carrying over from month to monthMr [redacted] advises that he needs to be credited for the amount that he was overbilled by FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] had been getting billed $each month for the internet service, and based on the account notes, should have been billed $per month This was a result of a promotional discount not being activated at the time the order was placed Frontier advises that the first bill was high because the customer was also billed $for a Personal Security Bundle and a $shipping and handling charge The bill cycle started January 10, 2017, so the customer was billed in advance for that billing cycle, plus $for a partial month of service dating back to the date that the service began, which was January 3, Frontier advises that the Personal Security Bundle was removed from Mr [redacted] ’s account on February 10, 2017, and backdated to February 1, 2017.Frontier advises that a credit was issued to the account in the amount of $on May 22, to erase the entire past due balance Frontier spoke with Mr [redacted] on May 22, 2017, and advised him that he will only need to pay his regular monthly charges of $for the May bill cycleMr [redacted] then requested cancellation of his Frontier internet service effective the final day of his billing cycle, which will be June 9, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that he was promised a rate of $for his bundle, however his bundle is billing $Mr [redacted] advises that he is awaiting a label to return his DSL router after cancellation of serviceMr [redacted] believes that he is being billed an exorbitant cost for the three and a half weeks that he had Frontier internet service Frontier has investigated the above statements and offers the following response: Frontier advises that a thorough audit has been done to Mr [redacted] ***’s billBased on the period of time that Mr [redacted] utilized Frontier internet service, his billing is accurate, including the charges for his routerFrontier advises that a return label is not needed for his DSL routerIt is not necessary for Mr [redacted] to return his routerFrontier advises that we spoke to Mr [redacted] on October 17, to advise of the above
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that Mr [redacted] is experiencing issues in getting his Frontier Internet service installedFrontier has investigated the above statements and offers the following response: Frontier dispatched a technician on June 1, to install Mr [redacted] ’s Frontier Internet serviceFrontier spoke with Mr [redacted] on June 1, who confirmed his Frontier Internet service is now workingFrontier issued Mr [redacted] a credit of $to his Frontier accountMr [redacted] knows to contact Mark H [redacted] at ###-###-#### at extension # [redacted] for any further issuesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter