Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did not call me back today as they promised they wouldI still have not received the reimbursement that they owe meOnce I receive a check in the mail covering the amount I was overcharged as stipulated in my original complaint, I will consider this matter resolved Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that Frontier unbundled his service with dishMr [redacted] states he lost his promotional rate price with DishMr [redacted] wants his account to reflect bundle with Frontier and dish Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that the account reflects bundle with dish and Frontier serviceFrontier contact Dish who advised that the only sent one statement and some credits have been issuedPlease contact Dish for details on charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he cancelled service with Frontier Communications on June 29th, but has continued to be billed for the servicesMr [redacted] states he received return boxes and returned Frontier’s equipment at the beginning of JulyMr [redacted] states he was billed again for Frontier service for the month of August and the bill was over $ He states he was told the charges would be corrected within a monthFrontier has investigated the above statements and offers the following response: On June 28, Mr [redacted] called Frontier to see if promised credits had been applied to his account before he canceled his service At this time, the credits were not posted to his accountHe also wanted to make sure that when the services are canceled, the order will reflect June 29th as the disconnect date.On June 29, an order was placed to disconnect Mr [redacted] ’ service, but was not completed as customer service wanted to re-confirm with Mr [redacted] .On July a Frontier representative tried to contact Mr [redacted] to confirm the disconnect, but was unable to reach himMr [redacted] was billed for July and August services as a result of the delay.On September 1, a disconnect order was issuedThis order also generated credit for most of the services billed past June 29th Manual credits have been applied in conjunction, bringing his balance to zero Frontier will send Mr [redacted] a statement reflecting a zero balance within daysWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Carla P [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Frontier, in their response, does goes to some length to paint a picture that they had served me well, and it was only a second, unforeseeable problem that left me without service The fact remains they closed multiple tickets claiming they had responded out and that the problem was verified as having been solved The alarm system in question has functioned reliably for years I am highly skeptical that their remote fix, conducted at the same time my alarm stopped working are unrelated When the technician responded to the premise, he simply unhooked the shorted line and was going to leave me with a randomly non functioning jack inside the house I pay for an inside wire maintenance plan and had to request very directly that the problem be resolved and the job not left incomplete This is when the issue with the alarm panel was discovered None of this would have be resolved without turning to the Revdex.com and without your assistance Some Frontier employees were helpful and courteous Others were not While my service is restored and a refund issued, I must observe the exceedingly low commitment Frontier displayed to delivering service and to their integrityRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePLEASE NOTE One thing they have wrong is the payment that they are saying was wrong was done in April of not July of So I don't know if they are trying to make themselves look betterIt took them almost year to figure it out and they never sent me any info saying that it was there mistake that why I was one payment behindOver the last mths I have been told different things about my acct nothing about April payment in There customer service is terrible Regards, [redacted]
Frontier Communications has received notification of a complaint from the above individual According to the complaint: Ms [redacted] advises that she has not received her refund from FrontierFrontier has investigated the above statements and offers the following response: Frontier advised that they spoke with Ms [redacted] and the refund was sent on February 21,to her old address.Frontier connected Ms [redacted] to Citi Bank so that they can assist in reissuing the refundIf Ms [redacted] has any additional questions, please contact the undersigned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with a lady from Frontier Communications this morningShe said there is no record of me calling in back in Feb/MarchI would like to correct that date from Feb/March to AprilI have pulled my phone records and have attach it for your reviewThe attachment will show on 4/at 6:37pm I called Frontier Communications and spoke with someone for minsDuring this time I tried to cancel my services but was told my account had not be ported in yet from Verizon During this call I even inquired about service ratesI found it interesting that my rate would have been cheaper if I signed up as a new customer vs being a valued Verizon customerMy apologizes for stating the wrong initial communication dateBy this effect, I feel I should not be responsible any charges that occurred after this dateAgain, the lady I spoke with on April 1st said someone would return my call in about days, after my account was ported inI have only received one call, from Sherrill at Frontier Communications and that was today 11/14/because I filed to Revdex.com complaintRecall that I stated I called in on Friday to try and resolve this issue and was told again someone would call me back within 24-hoursAs of the time of this message, I have not heard from anyone Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he purchased his business in August and the previous owner turned off all of their services and Mr [redacted] started a new accountMr [redacted] states his service were disconnected due to non pay when he called in he was advised that a payment would be neededMr [redacted] states he requested new service under his name and there should be no unpaid balanceMr [redacted] has called in and he is being asked for a IRS documentFrontier has investigated the above statements and offers the following response: Frontier review the case and we have advised Mr [redacted] that we would need an IRS document that shows his Tax ID with his business name and dateFrontier advised that we have not received this information in writing in order to further assist We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states he has been billed incorrectly for services and is not getting internet speed he is paying forFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises that [redacted] wanted to go over the billing before deciding whether or not to continue to have service with Frontier.Frontier advises upon reviewing the account our records indicate that there is a balance coming forward on the September 25, statementFrontier advises that [redacted] states that he requested his television service be removed from his account for a due date of July 30, 2017.Frontier advises upon reviewing the account our records indicate [redacted] contacts Frontier to cancel his disconnection order on July 16, 2017.Frontier advises upon reviewing the account our records indicate on August 7, [redacted] places an order to remove the television service and retain the internet service with Frontier for installation date of August 26, 2017.Frontier advises that the charges on the account are correct.Frontier advises that it has spoken to [redacted] on October 4, and went over the billing with [redacted] and advised the current balance is correctFrontier advises that [redacted] has requested his internet service with Frontier to be disconnected.Frontier advises the remaining internet service will be disconnected and Frontier will follow up when the final bill is generated and review to ensure charges are correctWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that he was informed by Frontier that his final balance would be $129.73, as of the cancellation date of January 1, He also advises that he was erroneously billed $for the January 2, billing cycleMr [redacted] advises that his credit card was auto-debited in the amount of $and is expecting a refund of $that he overpaid in December He also advises that he will not pay the $that was billed in January Frontier has investigated the above statements and offers the following response: Frontier advises that the $credit that was applied to the customer’s account is reflected on the January 2, statementFrontier advises that the $balance on the January 2, statement is a result of some previous promotional discounts that were charged back to the customer’s account in error Frontier also advises that a credit was issued for all charges that were billed on the January 2, statement, and Mr [redacted] now has a credit balance of $that will be refunded back to himFrontier spoke with Mr [redacted] on January 9, and advised him of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] was quoted $however he was then advised it would be $ He wants the original price quote Frontier has investigated the above statements and offers the following response: Frontier has issued a bulk credit of $ $X months=$ Mr [redacted] was happy with resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he was overcharged for services and was advised he would receive a $creditFrontier has investigated the above statements and offers the following response: Records show the account is listed under [redacted] ***.Frontier advises Ms***'s subscribed FiOS 75/for $94.99, FiOS Quantum gateway router $for a total of $101.98.Research determined prior to [redacted] the account was listed under [redacted] ***, who received a discounted rate which expired January 26, 2017.Account notes failed to locate any documentation to support the claim of a $credit being applied.At this time no credits are forthcoming as they are not warrantedFrontier advises that attempts to reach Mr [redacted] were unsuccessfulWe trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number: [redacted] xt [redacted] Fax Number: ###-###-####
So to be clear I was contacted by Frontier executive office and was offered at $additional credit for the four hours on the phone which I'm fine with, but I advised them that they should train their reps betterNow for my other part of the account she did not resolve itShe stated she would contact me the next day and never called meOn top of that I authorize the final payment of $and they took $out of my accountSo I called in today and spoke with them again and they offered a credit to me for the differenceThen I was offered the original $again which was the whole reason I started this complaint and six Frontier reps later I finally found one that knew what they were doing and wasn't telling me informationI now have my service scheduled to be turned back on on the 17th with the price I was originally quoted but no thanks to the person that called after submitting the complaint.Ultimately my advice to customers of Frontier is be careful they're shady and will tell you information just to get you off the phoneMost of them don't really know what they're doing but when you find that one person that does the experience is greatI'll give you an update on the 17th to make sure everything was correct with my bill Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Frontier works hard to provide the fastest speeds possible for all of our service areasIn this market we serve the remote office with the max number of span lines possibleWe are having issues with a couple of the spans at this time and we do have a technician assigned to correct those issues The Frontier Internet service to which Ms [redacted] subscribes is “up to” Mbps As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for up to Mbps and receives up to Mbps Frontier operates in a very competitive environment in most of our service area.Frontier cannot control where our competitors choose to compete
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that Mr [redacted] is experiencing issues in getting his Frontier Internet service installedFrontier has investigated the above statements and offers the following response: Frontier dispatched a technician on June 1, to install Mr [redacted] ’s Frontier Internet serviceFrontier spoke with Mr [redacted] on June 1, who confirmed his Frontier Internet service is now workingFrontier issued Mr [redacted] a credit of $to his Frontier accountMr [redacted] knows to contact Mark H [redacted] at ###-###-#### at extension # [redacted] for any further issuesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that on June 26, 2017, he called Frontier to question a charge on his credit card for Frontier Secure, and that he previously did not know who Frontier wasMr [redacted] advises that he ordered internet service from [redacted] and was unaware that he was signed up for Frontier Secure, an internet security product He also advises that when he called Frontier, he was told that his information is not in their system and there is no record of him having been a Frontier customerMr [redacted] advises that his information may have been sold by someone from [redacted] to Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that customers who sign up for [redacted] internet service are automatically enrolled in Frontier’s premium technical support, and that the customers do have the ability to opt out of the Frontier Secure premium technical supportFrontier advises that Mr [redacted] is not a customer of Frontier since he lives in a state where Frontier internet, TV, or home phone service is not available Frontier also advises that Mr***’s information did not get sold to Frontier by [redacted] , since [redacted] has a partnership with Frontier for providing optional premium technical support to [redacted] customers Frontier spoke with Mr [redacted] on June 29, 2017, and advised him that he has been de-enrolled from the Frontier Secure premium technical support service He was also advised that any further inquiries would need to be directed to his internet service provider, [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in email correspondence with a representative, but they still have not adjusted the invoice to reflect only internet service and not tv service Please refer to attached email Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: • Mr [redacted] is stating that he requested to cancel his Frontier phone service multiple times over the last years, however his account has not been cancelled and he continues to receive a bill • Mr [redacted] is requesting that his phone service is disconnected Frontier has investigated the above statements and offers the following response: • Frontier records show that on 1/4/Mr [redacted] requested to cancel service because he stated he was no longer using itThere is no prior record of a request to disconnect • Mr [redacted] ’s Frontier account was disconnected on 1/24/18, which is the last day of his billing cycle We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached the only bill received and they have not taken any money off for not having service nor have the providing the complete conversations about lack of speed, not having the correct serviceThe second tech being scheduled prior to Christmas on 12/to make sure I have correct serviceThis didn't call nor show upI called since I was not given the speed promisedI have attached also the collection letter they sentIt states clearly the last payments would be reported to credit bureauI never received a credit as they stated nor a final billI never received a box to send back the modem that was worthless as well.I was given poor services and promised it was the same as [redacted] speedI was lied to more than one timeThis is the reason I called and terminated servicesThey failed to provide services as statedNot to mention incorrect billing and not removing for the complete time I had no serviceI went weeks from having service I was to have, then not the right serviceThen told I can't get that in my areaIt should not have taken me months to finally find out I was lied to and told complete information by more than one of their customer service agentsThis is why I feel they should be refunding me for services not given periodLying about what is provided and stating it as the same as [redacted] blast when it truly was notPlease review my bill and the letterWhat they gave you is not the whole story at allThey even lie to the Revdex.com.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did not call me back today as they promised they wouldI still have not received the reimbursement that they owe meOnce I receive a check in the mail covering the amount I was overcharged as stipulated in my original complaint, I will consider this matter resolved Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that Frontier unbundled his service with dishMr [redacted] states he lost his promotional rate price with DishMr [redacted] wants his account to reflect bundle with Frontier and dish Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that the account reflects bundle with dish and Frontier serviceFrontier contact Dish who advised that the only sent one statement and some credits have been issuedPlease contact Dish for details on charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he cancelled service with Frontier Communications on June 29th, but has continued to be billed for the servicesMr [redacted] states he received return boxes and returned Frontier’s equipment at the beginning of JulyMr [redacted] states he was billed again for Frontier service for the month of August and the bill was over $ He states he was told the charges would be corrected within a monthFrontier has investigated the above statements and offers the following response: On June 28, Mr [redacted] called Frontier to see if promised credits had been applied to his account before he canceled his service At this time, the credits were not posted to his accountHe also wanted to make sure that when the services are canceled, the order will reflect June 29th as the disconnect date.On June 29, an order was placed to disconnect Mr [redacted] ’ service, but was not completed as customer service wanted to re-confirm with Mr [redacted] .On July a Frontier representative tried to contact Mr [redacted] to confirm the disconnect, but was unable to reach himMr [redacted] was billed for July and August services as a result of the delay.On September 1, a disconnect order was issuedThis order also generated credit for most of the services billed past June 29th Manual credits have been applied in conjunction, bringing his balance to zero Frontier will send Mr [redacted] a statement reflecting a zero balance within daysWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Carla P [redacted] Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Frontier, in their response, does goes to some length to paint a picture that they had served me well, and it was only a second, unforeseeable problem that left me without service The fact remains they closed multiple tickets claiming they had responded out and that the problem was verified as having been solved The alarm system in question has functioned reliably for years I am highly skeptical that their remote fix, conducted at the same time my alarm stopped working are unrelated When the technician responded to the premise, he simply unhooked the shorted line and was going to leave me with a randomly non functioning jack inside the house I pay for an inside wire maintenance plan and had to request very directly that the problem be resolved and the job not left incomplete This is when the issue with the alarm panel was discovered None of this would have be resolved without turning to the Revdex.com and without your assistance Some Frontier employees were helpful and courteous Others were not While my service is restored and a refund issued, I must observe the exceedingly low commitment Frontier displayed to delivering service and to their integrityRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePLEASE NOTE One thing they have wrong is the payment that they are saying was wrong was done in April of not July of So I don't know if they are trying to make themselves look betterIt took them almost year to figure it out and they never sent me any info saying that it was there mistake that why I was one payment behindOver the last mths I have been told different things about my acct nothing about April payment in There customer service is terrible Regards, [redacted]
Frontier Communications has received notification of a complaint from the above individual According to the complaint: Ms [redacted] advises that she has not received her refund from FrontierFrontier has investigated the above statements and offers the following response: Frontier advised that they spoke with Ms [redacted] and the refund was sent on February 21,to her old address.Frontier connected Ms [redacted] to Citi Bank so that they can assist in reissuing the refundIf Ms [redacted] has any additional questions, please contact the undersigned
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with a lady from Frontier Communications this morningShe said there is no record of me calling in back in Feb/MarchI would like to correct that date from Feb/March to AprilI have pulled my phone records and have attach it for your reviewThe attachment will show on 4/at 6:37pm I called Frontier Communications and spoke with someone for minsDuring this time I tried to cancel my services but was told my account had not be ported in yet from Verizon During this call I even inquired about service ratesI found it interesting that my rate would have been cheaper if I signed up as a new customer vs being a valued Verizon customerMy apologizes for stating the wrong initial communication dateBy this effect, I feel I should not be responsible any charges that occurred after this dateAgain, the lady I spoke with on April 1st said someone would return my call in about days, after my account was ported inI have only received one call, from Sherrill at Frontier Communications and that was today 11/14/because I filed to Revdex.com complaintRecall that I stated I called in on Friday to try and resolve this issue and was told again someone would call me back within 24-hoursAs of the time of this message, I have not heard from anyone Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he purchased his business in August and the previous owner turned off all of their services and Mr [redacted] started a new accountMr [redacted] states his service were disconnected due to non pay when he called in he was advised that a payment would be neededMr [redacted] states he requested new service under his name and there should be no unpaid balanceMr [redacted] has called in and he is being asked for a IRS documentFrontier has investigated the above statements and offers the following response: Frontier review the case and we have advised Mr [redacted] that we would need an IRS document that shows his Tax ID with his business name and dateFrontier advised that we have not received this information in writing in order to further assist We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states he has been billed incorrectly for services and is not getting internet speed he is paying forFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises that [redacted] wanted to go over the billing before deciding whether or not to continue to have service with Frontier.Frontier advises upon reviewing the account our records indicate that there is a balance coming forward on the September 25, statementFrontier advises that [redacted] states that he requested his television service be removed from his account for a due date of July 30, 2017.Frontier advises upon reviewing the account our records indicate [redacted] contacts Frontier to cancel his disconnection order on July 16, 2017.Frontier advises upon reviewing the account our records indicate on August 7, [redacted] places an order to remove the television service and retain the internet service with Frontier for installation date of August 26, 2017.Frontier advises that the charges on the account are correct.Frontier advises that it has spoken to [redacted] on October 4, and went over the billing with [redacted] and advised the current balance is correctFrontier advises that [redacted] has requested his internet service with Frontier to be disconnected.Frontier advises the remaining internet service will be disconnected and Frontier will follow up when the final bill is generated and review to ensure charges are correctWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that he was informed by Frontier that his final balance would be $129.73, as of the cancellation date of January 1, He also advises that he was erroneously billed $for the January 2, billing cycleMr [redacted] advises that his credit card was auto-debited in the amount of $and is expecting a refund of $that he overpaid in December He also advises that he will not pay the $that was billed in January Frontier has investigated the above statements and offers the following response: Frontier advises that the $credit that was applied to the customer’s account is reflected on the January 2, statementFrontier advises that the $balance on the January 2, statement is a result of some previous promotional discounts that were charged back to the customer’s account in error Frontier also advises that a credit was issued for all charges that were billed on the January 2, statement, and Mr [redacted] now has a credit balance of $that will be refunded back to himFrontier spoke with Mr [redacted] on January 9, and advised him of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] was quoted $however he was then advised it would be $ He wants the original price quote Frontier has investigated the above statements and offers the following response: Frontier has issued a bulk credit of $ $X months=$ Mr [redacted] was happy with resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he was overcharged for services and was advised he would receive a $creditFrontier has investigated the above statements and offers the following response: Records show the account is listed under [redacted] ***.Frontier advises Ms***'s subscribed FiOS 75/for $94.99, FiOS Quantum gateway router $for a total of $101.98.Research determined prior to [redacted] the account was listed under [redacted] ***, who received a discounted rate which expired January 26, 2017.Account notes failed to locate any documentation to support the claim of a $credit being applied.At this time no credits are forthcoming as they are not warrantedFrontier advises that attempts to reach Mr [redacted] were unsuccessfulWe trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number: [redacted] xt [redacted] Fax Number: ###-###-####
So to be clear I was contacted by Frontier executive office and was offered at $additional credit for the four hours on the phone which I'm fine with, but I advised them that they should train their reps betterNow for my other part of the account she did not resolve itShe stated she would contact me the next day and never called meOn top of that I authorize the final payment of $and they took $out of my accountSo I called in today and spoke with them again and they offered a credit to me for the differenceThen I was offered the original $again which was the whole reason I started this complaint and six Frontier reps later I finally found one that knew what they were doing and wasn't telling me informationI now have my service scheduled to be turned back on on the 17th with the price I was originally quoted but no thanks to the person that called after submitting the complaint.Ultimately my advice to customers of Frontier is be careful they're shady and will tell you information just to get you off the phoneMost of them don't really know what they're doing but when you find that one person that does the experience is greatI'll give you an update on the 17th to make sure everything was correct with my bill Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Frontier works hard to provide the fastest speeds possible for all of our service areasIn this market we serve the remote office with the max number of span lines possibleWe are having issues with a couple of the spans at this time and we do have a technician assigned to correct those issues The Frontier Internet service to which Ms [redacted] subscribes is “up to” Mbps As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier for up to Mbps and receives up to Mbps Frontier operates in a very competitive environment in most of our service area.Frontier cannot control where our competitors choose to compete
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that Mr [redacted] is experiencing issues in getting his Frontier Internet service installedFrontier has investigated the above statements and offers the following response: Frontier dispatched a technician on June 1, to install Mr [redacted] ’s Frontier Internet serviceFrontier spoke with Mr [redacted] on June 1, who confirmed his Frontier Internet service is now workingFrontier issued Mr [redacted] a credit of $to his Frontier accountMr [redacted] knows to contact Mark H [redacted] at ###-###-#### at extension # [redacted] for any further issuesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that on June 26, 2017, he called Frontier to question a charge on his credit card for Frontier Secure, and that he previously did not know who Frontier wasMr [redacted] advises that he ordered internet service from [redacted] and was unaware that he was signed up for Frontier Secure, an internet security product He also advises that when he called Frontier, he was told that his information is not in their system and there is no record of him having been a Frontier customerMr [redacted] advises that his information may have been sold by someone from [redacted] to Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that customers who sign up for [redacted] internet service are automatically enrolled in Frontier’s premium technical support, and that the customers do have the ability to opt out of the Frontier Secure premium technical supportFrontier advises that Mr [redacted] is not a customer of Frontier since he lives in a state where Frontier internet, TV, or home phone service is not available Frontier also advises that Mr***’s information did not get sold to Frontier by [redacted] , since [redacted] has a partnership with Frontier for providing optional premium technical support to [redacted] customers Frontier spoke with Mr [redacted] on June 29, 2017, and advised him that he has been de-enrolled from the Frontier Secure premium technical support service He was also advised that any further inquiries would need to be directed to his internet service provider, [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in email correspondence with a representative, but they still have not adjusted the invoice to reflect only internet service and not tv service Please refer to attached email Regards, [redacted]
Frontier and Ms [redacted] have reached an equitable agreement and Ms [redacted] has closed her account with Frontier
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: • Mr [redacted] is stating that he requested to cancel his Frontier phone service multiple times over the last years, however his account has not been cancelled and he continues to receive a bill • Mr [redacted] is requesting that his phone service is disconnected Frontier has investigated the above statements and offers the following response: • Frontier records show that on 1/4/Mr [redacted] requested to cancel service because he stated he was no longer using itThere is no prior record of a request to disconnect • Mr [redacted] ’s Frontier account was disconnected on 1/24/18, which is the last day of his billing cycle We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached the only bill received and they have not taken any money off for not having service nor have the providing the complete conversations about lack of speed, not having the correct serviceThe second tech being scheduled prior to Christmas on 12/to make sure I have correct serviceThis didn't call nor show upI called since I was not given the speed promisedI have attached also the collection letter they sentIt states clearly the last payments would be reported to credit bureauI never received a credit as they stated nor a final billI never received a box to send back the modem that was worthless as well.I was given poor services and promised it was the same as [redacted] speedI was lied to more than one timeThis is the reason I called and terminated servicesThey failed to provide services as statedNot to mention incorrect billing and not removing for the complete time I had no serviceI went weeks from having service I was to have, then not the right serviceThen told I can't get that in my areaIt should not have taken me months to finally find out I was lied to and told complete information by more than one of their customer service agentsThis is why I feel they should be refunding me for services not given periodLying about what is provided and stating it as the same as [redacted] blast when it truly was notPlease review my bill and the letterWhat they gave you is not the whole story at allThey even lie to the Revdex.com.Regards, [redacted]